PlushCare: Online Doctor Negative Reviews

PlushCare: Online Doctor App Complaints & User Negative Comments 2024

PlushCare: Online Doctor app received 18 complaints, negative comments and reviews by users. Have you ever had a bad experience using PlushCare: Online Doctor? Can you share your negative thoughts about plushcare: online doctor?

PlushCare: Online Doctor for Negative User Reviews

✓ Waste of precious timeUnfortunately, for me, it was a glorious waste of my time. And time I didn’t have, otherwise, I’d be going to an in-person doc. I spent from 1:30 pm until now at 6:50 pm dealing with making the appt., having it (it failed the first time and had to wait til 5 pm for next appt.) being told no for the thing I came for, asking for money back, following up on my 2 charges being returned. Now I have to wait a few business days to make sure I get back my money on 2 $99 charges. After the wasted time today, I walked into the local Instacare and was seen right away and was given what I asked for and came for ( a supportive NON-CONTROLLED SUBSTANCE), and headed to pharmacy. I am exhausted by all the phone calls and waiting just to be told no after all that. So, I shan’t be using it again. But it sounds like a neat idea in theory. And the staff who answers the phones and makes appts. and all were very professional and friendly..Japon7899Version: 5.60.0

✓ Poor Quality App + No Customer ServiceYesterday I had a therapy session using rhe Plushcare app that completely didn’t work. First I connected to the therapist but they couldn’t see me. So they tried calling me back using the app but then we couldn’t connect at all. They continued to do this multiple times but it never worked and eventually the entire app stopped working. After about half my time was wasted trying to connect we finally connected using google meet. Today I called plushcare to get a refund or at least some money back because their app didn’t work but apparently because I did meet with the therapist it counts as a “completed session” even though it wasn’t the full time and it was also a frustrating time for me. So even though the Plushcare app didn’t work, I still have to pay for my session that wasn’t even a good session and left me more frustated than I started. If I don’t get a full refund I will be unsubscribing from the app entirely. Since I met with my therapist on google meet, it would be easier to pay her directly than deal with this “telehealth company”.MasonhankinsVersion: 5.91.0

✓ Super sketchyI paid with my credit card for the full cost of my first appointment. I cancelled my membership after that and stopped using this app because I didn’t care for the quality of doctor (but that’s just my personal opinion that doesn’t factor into my 1 star rating). Then PlushCare billed my insurance for the same amount that I had already paid & have proof of on my credit card statement. Then a week later they invented another (more expensive) random appointment that never even happened and billed my insurance for a second full appointment. Then I got an email that I owe an extra $10 for the one actual appointment I had. Every time I try to call PlushCare to resolve all of this, I wait on hold until the robot voice tells me nobody is available to take my call. Nobody ever calls me back either. I can’t get through to them and it’s just so sketchy. Definitely avoid this app for sure..Seriously07Version: 6.12.0

✓ BE CAREFULI think this app works great most of the time, but for me it didn’t. The doctor was about 5 minutes late, completely understandable for a doc who I’m sure is super busy. However, after about ten seconds of talking, the app crashed. I tried to rejoin two times, and it said waiting for the doctor to join. Then, the app crashed again, and my dashboard wouldn’t let me rejoin. This all happened in only two minutes. I immediately checked my internet, which was running at over 450mbps, more than enough to handle a video call. It was the software itself. I desperately needed a telehealth visit because I have Covid and can’t go in to an urgent care without putting others at risk. I needed immediate help for intense ear pain that has lasted three days and has only gotten worse. Now, because of this app, I will have to wait even longer..Brad1130Version: 5.99.0

✓ SCAMMER FRAUD BEWAREFRAUDULENT BUSINESS/SCAMMERS. If you work for this company find a new job, MANY lawsuits on the way. ZERO transparency to patients. My insurance was accepted at the point of sale with ZERO disclaimers stating that my insurance may or may not be accepted. I paid my $10 co-pay which is what my insurance co-pay is, my insurance was accepted and 3 months later I’m hit with a $100+ bill because they don’t accept my insurance. NO DISCLAIMER ON THE APP REGARDING WHAT INSURANCE IS ACCEPTED I HAVE UNITED HEALTHCARE ITS ACCEPTABLE VIRTUALLY EVERYWHERE. And if it wasn’t accepted this should have been made public and clear so I can take my insurance elsewhere. I called billing and was told “oh well if you would’ve called us we could’ve verified if we take it or not you just had to call us, when you do it on the app it’s automated so we don’t know”. WHERE IS THE DISCLAIMER FOR “IF YOU WANT TO KNOW IF WE ACCEPT YOUR INSURANCE PLEASE CALL US BECAUSE OUR AUTOMATED SYSTEM WILL SCAM YOU AND SAY IT TAKES YOUR INSURANCE AND THREE MONTHS LATER WE WILL SEND YOU A TRIPLE DIGIT BILL”. WHAT A JOKE. I will be sending a more detailed report to the attorney general, this company should never be allowed to transact business in this state..SRS47Version: 6.28.0

✓ Horrible experience, multiple timesI want to be clear in that this review and rating is not about my doctor, but everything else surrounding Plushcare. I quite frankly have never experienced such a bad experience leading me to write this review. First of all, their messaging service does not work. They offer you a chance to 'message your doctor'. Yet two different messages to my doctor went completely unanswered. They offer you a chance to message your "care team" and state a 2-3 day turnaround time. Asking to full a cholesterol prescription, 6 days later, resulted in a generic response that said it's been more two months since you've seen your doctor, scheule a fee-based appointment to review symptoms - blah blah blah. There are no sympotoms for high cholesterol, there are test results and previous discussion I was simply following up on. By the way, this was the second occurance over a three month period where the care team took forever to respond, and responded back with something completely irelelevant. I would pass on this service as there are so many out there. Also read previous 5 star reviews carefully. They come off as completely staged..SeattleBuzzVersion: 6.8.0

✓ FRUSTRATED!I had used PlushCare last year and my appointment with the Dr. was great. Fast forward to today. I made an appointment on the app, paid my co-pay, and logged in waited for the Dr. 15 minutes early as instructed. After 30 minutes of waiting on the video call line, I received a message saying I missed my appointment. I was then immediately charged $50 on my credit card. I tried messaging customer care via the app but no answer. I dialed the 800 number several times, and received the auto message that “all circuits are busy now”. When after dialing for ½ hour to the 800 number, I was able to get in the cue to speak to someone. I have been on hold for one hour listening to the holding music and no customer care personnel has answered. I am SO disappointed with this app when they obviously have no-one staffed for their operations including their doctors. I cancelled their membership on the same day when I received no service, but I just received a charge on my credit card. I am beyond upset at this point..MsIzzyVersion: 6.11.0

✓ Beware they will rip you offPlushCare is okay if you need quick short term meds. You’ll pay a lot more than if you go to the Dr in person (for me $20 with in person vs $129 with plushcare) and I was okay with paying for that convenience once a year or so but they purposely give you only a few months (90 days to be exact) of meds and then won’t refill them without you paying for another expensive appointment. I’ve taken this medication before and have always been given refills for a year by my previous doctors. I would have continued using PlushCare if they were ethical and not just trying to make an extra dollar anywhere they can. Normally you can call your doctor to get a refill, PlushCare doesn’t provide their phone number so you have to do it via another appointment in their system. They refused to offer me any other alternatives for refill other than paying for another appointment for me that’s not only a rip off but also highly unethical. I should be able to speak directly with my doctor without having to pay a fee..BriggitteDVersion: 5.74.0

✓ MalpracticeDr. Simon Djen prescribed medication for me in August, 2023. As with all providers who have prescribed this medication for me, he was clear on the importance of not missing doses and to have bloodwork to confirm no adverse effects of the medication. I filled the bloodwork order and the results were sent to him. The Plush Care message was clear: no need to follow up on these results. Despite a total of 6 messages through the app to Dr. Djen and the healthcare coordinators, and two phone calls to the cust service number, Dr Djen failed to refill my prescription. I was clear that I would run out of the meds by a date certain. Despite this, he failed to respond to my requests for a refill. Finally he asked to discuss lab results. Early on the morning of the appointment Dr Djen inexplicably canceled the appointment and did not provide cover for the appointment. Plush Care found a physician, Dr. Kahn, to review the lab results. She told me that the results reveal that I may have a serious condition. She also confirmed that she was sending the prescription refill to a specific pharmacy. She failed to do so. This may constitute medical practice on the parts of Drs. Djen and Kahn and Plus Care. I strongly recommend that no one subject themselves to this shoddy medical care provider..ObknycVersion: 6.26.0

✓ Useless — don’t waste your moneyThe two doctors I met with were good, albeit very rushed. Everything else about PlushCare is awful. My main complaints: 1. I spent so much time waiting on the phone to try to get answers to simple questions about prior authorization forms required by my insurance. The people who answer the phone have no knowledge of how insurance works, what’s covered, etc. Do they get any kind of training or does the company hire any random people who are willing to work for minimum wage? 2. Why bother spending hours on hold? Because when you send a message through the app, you get a generic response that doesn’t actually answer your question so you’re essentially forced to call in order to speak to a human. 3. Unlike every other doctor’s office / physician group I’ve been to, PlushCare doesn’t actually interact with your insurer or your pharmacy benefit manager to sort out problems. If you’ve got a good understanding of how to fill out prior authorization forms, get medications approved, etc, please feel free to spend your time fighting with your insurer on your own behalf. But if you ever need any sort of support from PlushCare, you are out of luck. They will not do anything to help you whatsoever. TLDR: Don’t bother giving PlushCare your money. It’s absolutely useless. I have no idea why the app’s ratings are so high..CzarinaRWithLoveVersion: 6.32.0

✓ App is fine, service is suspectInitial experience was fine, got medicine and diagnosed however follow up is very sub par. I tried to get a refill of Prescription for nerve pain related to shingles. It has been 5 days and I still am not any closer to getting the medicine. One canceled appointment by plush, one appointment where the doctor didn’t even show up to the call, countless emails, having to sign forms, take pictures of empty prescription bottles, send them a picture of my ID only for them to tell me that none of that mattered and I have to get an appointment with a company that has already blown me off twice. They are far more concerned with bureaucracy then actually trying to fix anyone’s problems. Just go to your regular doctor, don’t bother with this hit or miss service, especially if you’re in a lot of pain. I have deleted the app, canceled my membership and will never use this service again..TimmaygrzVersion: 6.30.1

✓ UnreliableI used Plush care for almost two years. In the beginning it was great, you could get a hold of your doctor easily, make an appointment, if you had a question after your one on one zoom call there was an option to message a rep, a care coordinator or your doctor directly. Recently it was quite difficult to make an appointment with my doctor, if there was an issue with my prescription it would take two days for someone to message you back and no one was picking up the phone on that number they provided. They took away the option to message your doctor directly, so you have to message one of these coordinators that are never available, and if you wish to speak to your doctor you have to spend $70 to make an appointment just to ask a question. The reason why I canceled my subscription and won’t recommend this to anyone, is because my doctor switched my Rx and the new medications made me very ill. I messaged the care coordinator’s and after waiting 5 days without a response I decided it was best to switch to another app with better response rate. At the end of the day this is a health app used by real people with medical issues. If you can’t tend to your patients and only care about making more money it’s gonna start showing and people will figure this out quickly..AlbertparisVersion: 6.34.0

✓ UnprofessionalI am a healthcare worker on a busy COVID unit, out of town. I called in advance to ensure that I could receive treatment for a suspected UTI, and was assured that it is a common complaint and frequently treated through their telehealth app. After enrolling, scheduling and appointment, and paying 100 dollars, I received a call from the nurse for the physician who stated that the doctor is unwilling to treat me and my appointment was automatically canceled. The nurse did not inquire as to my symptoms or ask for any elaboration, I simply was denied treatment. The nurse then stated that I could speak with a representative who could issue a refund, but was hung up on. I currently am on hold for 10 minutes and 9 seconds, to attempt to get my money back. This company is dishonest and unwilling to help. If the physician had such great concern that she is unwilling to prescribe a broad spectrum antibiotic to prevent the further spread of infection, until I can get back to town, she is putting me at greater risk by no treatment at all. I do not have time, I just worked 14 hours and have to be back at work again, I simply needed treatment to buy some time until I can see my family doctor in 3 days. I implore you, do not trust this company, it is a bait and switch. I will be making a full report to the better business bureau.Bad business, dont go!!!Version: 5.42.0

✓ Waste of timeI signed up. Scheduled the appointment. Paid my 40 dollars. Doctor never showed up to the appointment so they told me I needed to call or I was going to get charged a 50 dollar cancelation fee. So I called and sat on hold for about 15 minutes. The girl I spoke to canceled the appointment and “waived the 50 dollar cancellation fee (I didn’t cancel the doctor didn’t show up)” Then to get my 40 dollars for the appointment back I was told I had to wait 5 to 10 business days and they told me I can pay another 40 dollars to reschedule another appointment. The girl on the phone was baffled why I didn’t want to pay another 40 dollars for another appointment and then got rude with me when I wanted to cancel my account. She couldn’t seem to fathom why I was not happy that I had just waisted over an hour of my time with them and then got told to wait a week or two to get my money back. Strange because this app had high reviews..Eazy KyVersion: 6.22.0

✓ Bad service, couldn’t get ahold of doctor.My doctor had gotten on the video and there was a poor connection at first, so she hung up and called my phone and it went directly to VM for some reason. She left a message to call her back at the PlushCare number. I tried for an hour with no help from anyone. I also stayed on the video call simultaneously, hoping she’d hop back on, but she didn’t. I then went to the messaging area in the app and messaged about the situation. They told me to reschedule in the app, a couple days after the fact. There was no reschedule option so I asked customer service where it was, several times, and no response. I then asked for a refund after a few more days, and no response. Only good experience was canceling my membership and getting the appointment refunded once I finally got ahold of someone on the phone. She processed it straight away with no seller’s tactics..ColeH26Version: 5.26.0

✓ Don t do it! Waste of money!This is my second time trying to review, seems my first wasn’t allowed to post. Hmmmm. First issue, the doc ordered blood work. They emailed me a form to take to a local lab. I went to the lab and had blood drawn but was told they couldn’t run test without a digital signature from the doctor. The lab order was never signed. The hospital tried calling and couldn’t get through do they left a voicemail. I called to follow up, but was also left on hold then 45 minutes later a computerized message told me no one was available to take my call, so I also left a message. I followed up with two emails and a message on the app to the doctor. This was on Tuesday, still NO RESPONSE. I then notice an erroneous charge for $90 on my card so I emailed. They won’t answer definitively on that issue as well. WASTE OF MONEY, definitely fraudulent. I will be filing a chargeback on my card for the $219 for nothing!.All lkjhfdsaVersion: 6.6.0

✓ Bait and switchI had a great meeting with dr Vogel who told me to contact him with some research from my insurance on prescriptions. After doing so, I paid for another appt to talk to him. Another doctor emailed me outside of the app to say she’s taking over and basically everything I paid for in that first session doesn’t count because she discredited him and said he can’t prescribed what he told me he would. Now I am not sure if I’ll meet with him or someone else but it feels scammy and disappointing. I paid lots of money for this, and I provided the health labs needed and now am being told I need to do more labs but based on the pdf she sent me I won’t even be able to get the medication my insurance covers? So why would I pay even more to continue? This was a waste of time, and the hope that someone in the medical field will help me get healthy!.PeachrexVersion: 6.21.0

✓ Scam scam scam scamHad an appointment payed the 20$ copay, doctor never got onto the video call. Had a stomach virus just wanted some zofran. The doctor then called me from a personal phone number and said she can’t diagnose me without SEEING me??? Um isn’t that the point of the video call and the whole entire reasoning behind this app? I said okay. I got a refund for the appointment. A month later in January my card is being charged for 9$ here and 9$ there so I called them (and sat on hold for 20 minutes) and they told me it was for a membership. I never once signed up for a membership! I even looked through the app and I didn’t see anything about a membership or upgrading to a membership until I dug and dug and found the debit card on file as well as my insurance. Was able to remove my insurance however it doesn’t give you an option to remove your debit or credit card. The lady cancelled my “subscription” however the card is still on file which makes me very nervous! My suggestion is to go through a different online doctor. I’ve had such a bad experience and I do not want anyone else to have it!.HaymariehutchinsVersion: 5.17.1

PlushCare: Online Doctor works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact PlushCare: Online Doctor.