Brooklyn Bagel & Coffee Co. Negative Reviews

Brooklyn Bagel & Coffee Co. App Complaints & User Negative Comments 2024

Brooklyn Bagel & Coffee Co. app received 9 complaints, negative comments and reviews by users. Have you ever had a bad experience using Brooklyn Bagel & Coffee Co.? Can you share your negative thoughts about brooklyn bagel & coffee co.?

Brooklyn Bagel & Coffee Co. for Negative User Reviews

✓ Store never sees orders from appYou’re better off ordering from Grubhub/Seamless because they see those orders come through. It’s been a hassle every time I’ve used their proprietary app which is a bit counterintuitive. Also the UI of their app is terrible compared to Grubhub. Deleting their app and sticking with Grubhub..BPedVersion: 2.6.5

✓ Awful if you actually want your foodI had to wait 45 minutes for an egg sandwich. I ordered at 11:18 and and it wasn’t ready until 12:03. Everyone me who came into the store while I was waiting received their food before me. If ordering online is meant to speed the process along then this app is a miserable failure..SeantilliusVersion: 2.4.32

✓ Fixes neededOrdered for the first time today and ran into a number of issues. The first few two times I put in my CC to order, I got an “invalid total” error (my total was $5 and change). I then added my CC via the account settings and tried submitting the order again and it worked. But then it refreshed to the home screen; no receipt/order confirmation, no notification to my phone or email - nothing. The only reassurance I had was that my CC was charged. I never got a notification once it was ready, either, I just kept checking the pickup location. If you can just get a notification for order confirmation/pickup estimate and order ready, it’d be a million times better as an app experience..Desu1234Version: 2.4.32

✓ Not good for customizing ordersThis app is set up very poorly. For a bagel it should be easier to just add things. You have to choose a pre-setup section like cream cheese or eggs and add from there. I couldn’t find an option for just avocado so I had to go into the store and wait on the long line. This should be set up in a hierarchy where you choose your bagel and then have the add-on options..Korbendallas23Version: 2.6.5

✓ Disaster - do not downloadFaster to just go to the store and order. The support number goes to spectrum..JsjdjdixkkdkeidncVersion: 2.6.3

✓ Don’t bother with the app. Bagels will take over an hourBeen a long time fan of BK bagel in Astoria and have been disappointed over and over again with the app. They’ll take forever to fill a basic order. Since they’ve updated to their new ordering / app system service has been terrible. Shouldn’t take over an hour to fulfill a dozen mixed bagels and 2 sandwiches. Plus, got the order wrong and only realized after I left the store. Save your phone space for something better..EK3432Version: 2.6.3

✓ CrapWorthless waste of time. Doesn’t even load past the home screen.Mmm hmVersion: 2.6.5

✓ Terrible appAbsolutely awful. Just deleted it..LauraoshunVersion: 2.6.5

✓ No delivery?No delivery option anymore! Such a bummer..Power10Version: 2.4.32

Brooklyn Bagel & Coffee Co. works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Brooklyn Bagel & Coffee Co..