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Renpho - Outdated Version App Complaints & User Negative Comments 2024
Renpho - Outdated Version app received 96 complaints, negative comments and reviews by users. Have you ever had a bad experience using Renpho - Outdated Version? Can you share your negative thoughts about renpho - outdated version?
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Renpho - Outdated Version for Negative User Reviews
✓ Reliable ScaleMeasurements seem accurate and consistent. The app lacks ability to change font. Small font makes reading the charts and measurements difficult..Version: 3.11.1
✓ Need to have an option for dark modeIf you make dark mode available as an option for the UI, I will change it to 5 stars.Version: 3.11.3
✓ Forced registrationWhy is there no offline local only option for this spyware?.Version: 3.11.7
✓ Not meant for teensI have a lot to say so here is a list 1. I can’t change any details I put in to start, namely my height. This wouldn’t be a problem if it didn’t think the weight from the flesh and bone added from being taller was fat. 2. It doesn’t show the greater majority of what it is supposed to, muscle mass, water weight, skeletal muscle, etc. 3. When I tried to set a goal it assumed I want to lose weight, rather then starting at my current the goal was -20 lbs. 4. Body fat was completely inaccurate, it changed so much throughout any day I measured more then once, it can’t tell the difference between food and fat.(it fluctuated from 14-11% fat throughout a WEEK) 5. It was useless to me entirely, looking in the mirror was more helpful then this 70$ waste of money.Version: 3.12.4
✓ WAS pretty goodSomewhere around mid December ‘18 my Apple health app started (seemingly) randomly logging 1850 calories burned in a single hour under the Resting Energy tab. This is about 1700 calories more than any other hour of the day. I couldn’t figure it out because it didn’t happen everyday and when it did it only logged this spike 1 time per day. I searched high and low in Apple help pages, scoured the internet, deleted all other Health-linked apps and nothing. No answers anywhere. Until Now. Today I checked my Resting Energy in the Health app and all was normal. I took a shower, weighed myself and just happened to check my Resting Energy... you guessed it, that hour showed a 1800 calorie spike. I went back and checked everyday for the last 3 months. Every day from December 18th through today was flawed-when I used this scale and app to weigh myself I got the 1800 calorie spike. Everyday that I skipped weighing myself, the health app behaved perfectly normal. Before December 18th, the scale, the app and the Health app played nicely. I’m guessing that they had a bug in an update somewhere around December 18th that has yet to be fixed. Bummer, I only chose this scale because of its ability to sync with Apple Health. I hope they fix soo. So I can update my rating..Version: 2.12.0
✓ Needs improvementThere is a “trends” page that you can look at and an option to check the scale measurements for a single day. I looked at one of the days and there were multiple entries. I tried to “select all” to delete the extra entries for that one single day and it turns out that the app deletes every entry for every day, the entire history. Not just the day you were currently looking at. There isn’t a recovery or restore or a “trash” area to go to to reset back. Why design an app page looking at several individual entries and have it delete entries you aren’t currently viewing? Why isn’t there a restore? Why isn’t there a trash? App designers could do better. I sent an email requesting assistance, no response. Maybe I will get help after leaving a review..Version: 3.16.0
✓ Apple Watch App does NOT workDespite repeatedly uninstalling and reinstalling watch app, it stuck on "step on the scale”.. The phone app works but not on the watch.Version: 3.12.6
✓ App requires accountGiven that this scale connects using Bluetooth it's unjustified to require users to make an account. Talk about unnecessary data collection and security risks..Version: 3.5.3
✓ Timeline scale is offI like this app & weigh scale and it gives an easy at-home estimate to body fat percentage as well as your weight. My critique is that the time scale of your measurements is off. If you measure once and then again in a month it takes each data point as one day and then the next day (as if you gained 40 lbs in a week for example, when it was actually over months but you weren’t weighing in every day) if this graph was better represented I would be very happy with the app overall..Version: 3.11.9
✓ Works well, bmi outdatedIt would be nice to be able to customize the metrics that matter. I am concerned that BMI is showing, as it is a terrible metric that misleads people. My BMI shows me as overweight, yet I’m less that 20% body fat and am in mostly the athletic zones. Now I know to ignore BMI but for people who have body dysmorphia, this is a huge concern. Get rid of BMI..Version: 3.12.6
✓ This App doesn’t workI try many times but Don’t work.Version: 3.10.0
✓ The percentages are garbageMeh, as a scale it’s ok…it’s a scale. Looks nice and seems to be accurate. The app however is absolute garbage! It says my body fat percentage is 24%! I’m 5’8”, weigh 175 pounds and workout daily, there’s no way at that weight and height I’m at 24% body fat. About a month ago I had my body fat percentage tested at my doctor’s office and it was 11%. So if you bought this use it for what it’s intended, as a scale to weigh yourself, don’t take the percentages the app shows with any level of seriousness. If you want to know that information with some level of accuracy then go to your doctor’s office and have them test you..Version: 3.11.5
✓ Why!!I have just been forced to transfer to your other app because you say this one is outdated! Well the other app is rubbish especially for iPad users! Why on earth have you now forced us to transfer to the other app which is clumsy to navigate and is not at all user friendly! I will be looking for another company with a decent app to pair with their scales as yours has now become virtually unuseable! Not at all happy with your company now whereas before I thought you were great!.Version: 3.16.1
✓ Was working well enoughI’ve been using this for a while and, although the weights might not be 100% accurate, it is consistent enough to do the job. Recently however the app is saying it can not connect to the scale, and doesn’t have Bluetooth permissions. Unfortunately I’m IOS settings there is no toggle to grant Bluetooth permission for the app. I assume this is a new update, but at present the scales are useless without it..Version: 3.12.0
✓ Not accurate at all!It tell the correct body weight, but… as far a fat and other % go it is wrong!! I take other measurements & compared renphos stats and have found it out by a lot! Try standing on it with weights in your hands… watch your fat percentage go up too 🙅♂️… better off just buying cheep scales ⚖️ without all the bs bells and whistles..Version: 3.10.0
✓ Difficult and frustratingThis app used to be simple and very good. I used to be able to wake up in the morning, turn it on and would be there ready to go. Now I have to select my device. No option to go default on the scale. Sometimes you want to start over when weighing yourself and track from a fresh start. You are unable to do so with this app. Even if you cancel your account, they promise to delete all your data but they don’t. This software is the case where a product is designed by some software engineers that don’t actually use it. I would give this app five stars, if it would default to my scale when opening the app, and if I could click a button to delete all my past, history and data..Version: 3.14.0
✓ ScamThe app and scale use pre-coded ratios that only take weight and age data to approximate your fat% and the rest. I went through months of intense 16 and 20 hours fasting diet while using this scale to 12km a day exercise and heavy eating which never changed any of the bone, fat, muscle datas other than following my weight. I take 1 pound i gain 0.2% fat i lose it i lose 0.2% fat. A scam.Version: 3.11.3
✓ A BUG OR SOMETHINGI’ve lived this app up until 3 days ago. I would try to open it to log in my weight the blue display would show up and suddenly crash down and kick me out. It’s been like this for like a day 3 days now I still can’t use it. When this issue gets sorted then I’ll review my comment but normally it’s a good app.Version: 3.4.0
✓ Useful, but not perfectUseful for tracking weight, but flawed in its ‘overweight’ category, which I think must be based on BMI (a flawed system itself). If you have any upper body muscle, you will struggle to get to ‘normal’ weight. The other stats are flawed as well, and appear to be based purely on your weight e.g. body water % goes up as weight goes down; Thu happened even when I was ill and knew o was severely dehydrated..Version: 3.11.7
✓ Don't use this as a reference for health - Just for little tidbits of infoWhen I started using this scale I was 180 pounds (previously 200 trying to get down to 150) and the last time I had used the scale I was 175. I'm 160/165 now, and I can see my ribs when I stretch. ... it still says I'm overweight according to the BMI. I know people should take BMI with a grain of salt, but as someone who struggled with weight loss, got what I wanted, stepped on the scale and saw it still didn't cut it, doesn't really make me want to take it's info seriously. It's still a cool machine, but it's not like you're getting anything hyper accurate on these things.Version: 3.12.6
✓ Text size and colorI think the scale and app work very well together, however the text size and color are very difficult to read. I would like to see the interface more like that on the Fittrack app. It is much easier to read. I would like the option to increase or decrease the font size and also change the font color. It would also be nice to be able to customize the dashboard or add a page to move seldom used tiles to. If the number of tiles were reduced then the font size could be set to a larger font. Other than this, I have enjoyed using the app and I have had no problems with it. If these options were added I will change my review to 5 stars..Version: 3.8.0
✓ FontsThey are extremely small for seniors. I chose the darkest colour but having a hard time to read. Had to use magnifying glass. Please make the fonts and numbers bigger..Version: 3.12.3
✓ Measurement history goneWithout any notification, all records are deleted..Version: 3.12.6
✓ Font on iPad is too smallThere should be an option to change the size of the font. On my iPad it is very hard to see the measurement attributes..Version: 3.10.0
✓ Poor accuracyI have used these scales for quite a while and never really questioned it’s accuracy. I started fasting again two days a week and exercise regularly. Four weeks ago I had lost 8.8lbs in a week. The next week I put six back on followed by losing 6 the following week. This week I apparently put on seven pounds. I was really happy but what’s the point if they are wildly inaccurate..Version: 3.12.6
✓ Can’t read trends on iPhone 11 Pro MaxCan’t read trends on the iPhone 11 Pro Max as it cuts off the labels at the bottom. Hopefully it will be updated soon 🤞.Version: 3.1.0
✓ Ridiculously inconsistentI knew from the start that the measures are not accurate as they were far from other more professional measures I’ve taken, but I was counting on it being consistent with it self so I can at least look at trends. Completely off and therefor useless. The scale itself is fine though much more pricey than needed for the only thing it does well - measure your weight..Version: 3.6.2
✓ Not as convenient as it used to beThis app used to be great but it looks like they’ve removed a feature a few updates back that has made using this app very inconvenient. In the past, you could weigh yourself without having to open the app on your phone and the data would automatically transfer onto it the next time that you open it with the scale nearby. Now, the app will not receive the data unless you open it on your phone while you are weighing yourself. This means you can no longer queue your measurements like before. You have to bring your phone with you into the bathroom, open the app up, and then weigh yourself for the measurement to go through. I have ran the bluetooth anomaly detection with no abnormalities. I even removed and then added my scale back to the app to see if that would fix it but it’s still the same. I don’t think the issue is with the scale because it reads the measurement like normal and it still sends the data to the app when you open it on your phone. It’s just that the app is not accepting any measurements that are queued like it used to. Please bring back this feature in your next update!.Version: 3.15.1
✓ Can’t switch accounts without logging in manuallyIn the past, I can record my dad’s data by switching to my dad’s account without logging in to his but by having him as a friend, so that when my dad asks me to measure his weight and record to his data, I can record on my phone that’s logged in to my account and tapping his profile to switch to his without having to use his phone to record. Now because I updated the app, when I tapped on his card from my friends list, it shows his weight data instead of switching to measure for him, so now it requires me to switch to his phone or log in to his account on my phone in order to record his data! Can you please bring this feature back so that I can record his data flawlessly again?.Version: 3.1.0
✓ App doesn’t connect to my phoneI’ve had problems with this app as soon as i got it, it wouldn’t connect to my phone or if it did it would take ages, i’ve followed the instructions so idk what the problem is. Recently the scales haven’t been working at all and will not pair to my phone. I have changed the batteries several times but still doesn’t work....Version: 3.6.2
✓ Sadly disappointedI purchased this scale because it came with an app and it seemed like so many amazing benefits. For quite some time I’ve been disappointed because I’ve attempted to go back and pull up my stats from when I first begin my journey to compare it to where I am now and I am not able to do so. It would be great if when I went back to the date I first started, my previous stats would pop up on the main screen, for me to review and possibly screen shot if I’d like to, the same way my current stats are displayed. I guess it’s just wishful thinking or I’ll need to purchase a new scale with this type of capabilities. I really don’t want to have to do that. I hope it’s just a minor update you guys are able to add or adjust to the app. If so I would continue to be a loyal customer and purchase more scales and items to come! I’d also change my 1 star to a 5 star!.Version: 3.11.4
✓ Doesn’t actually measure body fatBody fat is just estimated. It’s not measured at all. I wonder if it really actually sends an electric charge through your body at all. The date format does not conform to the global standard which is confusing and ridiculous if you want to release an app globally. America/China you are not the only country in the world! There are such things as ‘other countries’..Version: 3.12.3
✓ Corrupt aptThe app and now website do no recognize my user name and password. I have been a customer x from day 1. Time for a new brand because Renpho is garbage..Version: 3.13.0
✓ Great scales need to connect to more smart watchesThe scales are great easy to set up and use for me and the wife. It has a setting to for Fitbit but that’s it which is disappointing. I have a Garmin smart watch and would like it to have a syncing ability as well..Version: 3.12.6
✓ Great data but Bluetooth pairing is dodgyThe Bluetooth pairing process needs fixing, you’re just left on the pairing screen indefinitely. It was only when I gave up waiting and tapped back that the app started to work. So it had paired but nothing had happened. Other than that it gives you great data, and lots of it..Version: 3.4.0
✓ App bugHave just received my scales and using the app to set up my preferences, unfortunately the app doesn’t allow me to complete the set-up as it freezes at the point of asking whether I want it to sync with my Fitbit. Disappointing. Hopefully it’s fixed soon so I can use it to its full potential..Version: 3.4.0
✓ Bloatware and updates that NOBODY asked for….I literally just want to step into the scales and track my bodyweight. I do NOT want to get perpetually nagged into updating unwanted “health apps” or irreversible “updates” that make everything worse. Just let it be. You have my money already, please just get out of my life. I regret buying this product..Version: 3.12.6
✓ AgeThis is interesting data to compare month over month but body fat is not accurate and the age is way off!!! Can someone please explain why I’m in the best shape of my life and wear a size zero and squat over 300 pounds and this app makes me 12 years older?.Version: 3.11.10
✓ UselessI had such high hopes for a smart scale. I needed a lot more detail than just simple weight and thought this was a perfect choice. It was given to me as a gift and I was very happy initially, But the percentages that it gives you are dangerously inaccurate. I weigh 174 and I am 5’9” tall. If I actually had the fat percentage that this said that I would need to be at 5-7% body fat, I would be dead. It currently lists my fat free weight as 130 pounds. Seriously. It also does not calculate BMI correctly and adds any change to your weight as fat rather than distinguishing between fat and muscle as it is fraudulently advertised. I have emailed and attempted to communicate with the company about this repeatedly and all they ever say is if you are unhappy with your purchase you can return it at any time. They don’t even try to deny that it is broken. What was sold to my family as a smart scale to surprise me with is nothing more then a regular scale with distracting special effects and bells and whistle’s that don’t correlate to reality. RENPHO should be ashamed of itself For continuing to market this product as if it had an ability to correctly read your body mass index and muscle through your feet. It is fraud and bulls***. Very very very disappointed..Version: 2.12.0
✓ Annoying PopupI keep getting a annoying popup ad. Make it go away!!!.Version: 3.12.6
✓ It’s a ballpark estimatorI’ve used Renpho app/BT scale for 2 years now. The measurements of BMI, Body fat %, and metabolic age are all estimates. Have you ever looked at the charts that say you should be a certain weight for your height and thought it was an unreal expectation? I have. I’m 6ft tall and 215lbs. According to those same charts, unless I weight 170lbs, I am categorically considered “Overweight”. I have 35lbs of extra muscle on me and that isn’t considered or adjusted to the archaic measuring system. I have to drop from 169lbs of muscle mass to the “Normal” range of 109lbs-131lbs to have a “Healthy/normal” rating. The body fat % is easily 5% off. I have had Professional’s measure me and tell me I am 10/11% body fat vs Renpho telling me I have 17.6%bf. My experience is to use the scale just for the historical measurements and weight loss charting. I like that it graphs everything into a timeline so I can look back and see my weight gain/loss patterns. I wish they would have more advanced calculations to be more accurate for my height/weight/fitness..Version: 3.6.0
✓ Wifi..where are you?I am trying to use the app with an Es-BR001 scale and the docs say that after I connect Bluetooth and take a measurement the app will ask me to connect wifi. Or, I am supposed to be able to go under device mgmt and set it up. The app never asks me about wifi and the entry in device management doesn’t have the wifi icon like they say it should and I can’t click on it. So, I can’t setup wifi and actually test this out. I’ll probably delete the app and send the scale back. Update: I have completed all the steps from the developer response, but the scale never shows a wifi icon and never prompts me to enter wifi information. I have 1 user in the app and completed a BT pairing and then sync. Still nothing..Version: 3.12.1
✓ Fix the horizontal axis scaling please!!!!!!I love this app it helps me keep my body in check. The horizontal axis on the trends tab is split in equal units currently as opposed to counting days in-between as null. This means unless I use the scale daily I will not completely understand what I’m looking at from a date’s perspective. It would be great if you could add those missing days back in, make the points a different color on the chart to represent them as artificial dates, and use a smooth line transition between the two actual data points. That would make the trends tab so much more enjoyable to use. Please make this change!.Version: 3.14.0
✓ Disappointed good if you are “average”,bad if you are notI got this about 4 months ago, weight 194 body fat by RENPHO was 23%, body fat by 9 point caliper measurement was 22.5%. 3 months later weight 170, body fat by RENPHO 20.4%, by 9 point caliper 12.5%. Now 4 months out weight 172, 9 point caliper 10.9% body fat. Body metrics of arms, thighs,chest and waist indicate weight gain is muscle. Strength gains would indicate this as well, as do before and after pics. RENPHO reads all weight gain as increase in fat and reads skeletal muscle as decreasing. I have emailed them twice and get crickets. I am 57 and wonder if RENPHO is using averages for age rather than actual measurements which is wrong. Also I gained 10 pounds in 24 hours by changing the battery. BOTTOM LINE DONT WASTE YOUR MONEY.Version: 2.11.4
✓ App doesn’t link well to deviceWorked for a while and then stopped working. These scales send the same reading to my all every single time, even though the screen shows an entirely different figure. Tried deleting and reinstalling app etc, that doesn’t make a difference..Version: 3.13.1
✓ Talk about big brother!!! NO!!!I read the privacy policy. Wow. These guys want to collect every tidbit of data about me from anything and everything that electronically connects to me or this app. ***Developer response, “We don’t sell data to third parties”. Then why do you collect it? Why do you want access to my email and my contacts and everything else?*** I just want to weigh myself and track numbers. I don’t want some wanker in Timbuktu seeing my entire life. I hit the disagree button .. but the app automatically defaults back to agree. I kept going back to hit the disagree, and only the agree button stays highlighted. Disagree doesn’t even seem to be an option, other than it appearing and giving the illusion of privacy. I cannot get the disagree button and get it to work at all. I’ll be returning this scale..Version: 2.13.1
✓ Annoying appThe concept is fine but the app is so badly designed. Why can’t I delete all the measurements that I don’t use? Why do I have to click so many times to make and record a measurement? The app is designed by someone who doesn’t use it..Version: 3.12.6
✓ Terrible Update - RevisedThe update eventually happened, but the scale reads different weights within seconds of attempting another weigh-in. My husband has had 10 lb fluctuations in his weight all within 5 minutes. Depending on where the scale is placed, we weigh more or less. I gave this two extra stars from my original review since the scale now works, but that’s relative. Old review: I typically update all of my apps when notified. This update was for “minor bug fixes,” but the problem is it will not update and now has just rendered my scale useless. I’ll change my review once the update happens and works. Until then, I’m thinking a scale with Bluetooth capabilities may have been a waste of money..Version: 2.13.1
✓ General commentsThe app is ok, quite a lot of detail and functions that I would never use, therefore there is prob too much functionality. But I do find it annoying that i cannot see the data easily: firstly I cannot change the date format from US to European/UK, and secondly the graph scaling has such a wide range on the Y axis that the lines are generally flat and do not show up the changes in weight in an easily-viewed way, rendering it nearly useless. So a thumbs down from me for those reasons..Version: 3.11.1
✓ Last update breaks Fitbit integrationSince the last update Fitbit integration has stopped working. Customer service is of no help, insisting on the same steps over and over, which do not work. There’s only so many times you can repeatedly video yourself following tedious instructions before it becomes a little annoying..Version: 3.3.1
✓ Review of the app with the scale-Bluetooth pairing with the scaleThe most confusing part of the setup of the scale that this app is for is the Bluetooth pairing. You have to pair with the scale from inside the app. Not from the Bluetooth setting of your IPhone. What is really strange is that even after the app is connected with the scale, the iPhone Bluetooth setting does not acknowledge that it is paired with the scale! The 2nd crazy thing that happened to me was that my weight was registered as an odd number with "st" in the middle! It was puzzling. I learned later from reading an earlier review that "st" is short for Stone which is a unit of measure for weight in the United Kingdom! I had to go back in the app settings and set weight unit to lbs. Even though I remember that I had selected lbs initially. After you overcome these hurdles you will most likely like the product. Three stars for the problematic initial setup..Version: 2.4
✓ Is not possible to introduce the measurementWhy you have that functionality if does not permits the user to take advantage?.Version: 3.3.1
✓ Not pregnancy accessibleThere is no pregnancy setting for women/child bearing people. So even though I'm within a normal weight range for my body type (more muscle than fat) the scale is showing more and more inaccurate detailed readings. It would be nice to track my weight while pregnant using this scale, but it’s advertised features are useless to me due to their inaccuracy. Apparently to be using this scale you can’t also be growing a family. Do better.Version: 3.14.0
✓ Measurement RemindersFor the most part the scale is what I expected. I do have 2 issues. 1) The measurement reminders are daily. I’m not measuring myself daily because that’s just idiotic. Your measurements aren’t changing that drastically and you can’t customize how often only the time. This is a wasted feature. It would be nice if I could set my measurement reminders to weekly or whenever I like. This really needs to be changed or just remove it all together. 2) My weight only records if I have the phone in my my hand or right next to me when I weigh myself. Which is annoying. My scale is in my bathroom which is less that 2 feet from my bedroom. I never take my phone to the bathroom so if I check my weight first thing in the am without my phone I have to redo it..Version: 3.11.5
✓ The app has recently started bugging outI’ve been using this for a year and for the last 3 weeks the app has been bugging out. It always takes me last weigh in and brings that pop up window up to allocate to a user. I either press ‘exit and delete all’ or allocate it to my profile but as soon as that window disappears the scale spins and brings up the last weigh in again. Please help because it’s making the app unusable. Other than this the app has been pretty good and it’s cool to see your progress..Version: 2.12.0
✓ Weight does not show on appI purchased this scale to replace my Aria as it was an original Aria scale and has just aged over the years. Unfortunately the scale has severely disappointed me with its inability to record data to the app. Both the app and the scale recognize with a symbol that a Bluetooth connection has been established, however after weighing in, the app simply shows “- - -“ where the all the data should be. Customer service has been very responsive, however i tried everything they told me to try (didn’t work), and then when I responded to them letting them know and gave them all the information they requested, they responded with an almost identical email asking me to do the exact same things. My guess is they outsourced customer service and the CS team copy and pastes pre-written solutions to problems so they can respond quickly, however the responses prove to not be helpful at all, thus eliminating the purpose for having the “Customer Service”. I like the idea of this scale, however there is no reason to have a “smart” scale if it cannot record the data for you. I’ll give it until the end of the weekend to hopefully be able to figure out what’s going on and if not... I’ll have to just purchase the Aria 2 and recommend all of you do the same..Version: 2.13.3
✓ Non compatibleNe crée pas de complication sur Apple Watch..Version: 3.14.0
✓ Privacy concernsThis app requires access to your precise location in order to setup the wifi connection on their smart scales. This should not be necessary. My geographic location is completely irrelevant to the ability to connect to my home wifi network. I can only assume that Renpho are collecting this data and possibly selling it on to third parties. Worryingly, location data is not listed in the app privacy report which seems like a breach of App Store guidelines..Version: 3.11.5
✓ Slightly DisappointedWhereas this scale is pretty cool if you are JUST losing fat, if you are trying to gain MUSCLE, it will just record that you are getting fatter, not more muscular. I am a guy who used this scale to rip down to 170lbs and for that, it was awesome. Problem was, I wanted to use the NEXT two months (same low carb diet) to hit the weights HARD so that any weight I gained... I knew would be muscle. No bueno. According to this scale, the first week, I gained 2 lbs of fat and THAT was discouraging because I am ripped and could SEE the muscle gain. Very optimistically skeptical in the beginning to even think that this company could calculate all of that data simply from the bottoms of your feet but that IS how they marketed it so slightly disappointed that I can’t use it the way it was marketed..Version: 2.13.3
✓ Fabricated metrics & UI Needs ImprovementThe 12 or so metrics besides weight are just your weight scaled & rounded a bit. They are all directly correlated. E.g. even if you weight lift and gain mostly muscle, it will say your body fat has increased because your weight increased. Having those other metrics when the scale is most definitely not capable of measuring them (e.g visceral fat & bone mass) is deceitful. The trend graphs don’t use a linear scale. The tick marks on the x axis are each day you added a measurement which is not very useful for seeing progress over time. The x axis scale should be a linear range of dates so the space between measurements corresponds with the time between them. Edit: They did fix the bug where when tapping the left tab, the screen slides to the right and vice versa..Version: 3.12.0
✓ Takes far too long to sync over WiFiI’ve only had this scale for a week, but already it’s annoying me how long it takes to sync to the phone. I measure myself on the scales and nothing happens for 5-10 minutes in the app. And it’s starting to look like today’s measurement isn’t arriving at all..Version: 3.8.0
✓ Regularly loses sign in info used in guest mode.I will end up returning this. The scale essentially only functions as a weight scale without the app, which I will only agree to use in guest mode given the privacy terms they lay out in their agreement. It doesn’t stay logged in and locks my login out after a few days, never to be retrieved again since their password recovery option doesn’t appear to work (even though I use 1Password and know I have the correct info). There is no true guest mode. When you download the app your choices are sign up or sign in, and there is no way to see information without giving an email and password. That is not a “guest” mode. Not sure it even matters to use a fake email, since password recovery only seems to work if you have a full account, not guest. The idea that my whole family would have to share a single device paired with this scale has been more of a pain than I initially thought. So everyone has lost their data 3 times in the short time we have owned the scale..Version: 2.11.1
✓ So stupidOne of my family members went on my account and put a stupid goal on it that’s above my weight and you can’t fix it.Version: 3.12.3
✓ Great idea and app but data doesn’t seem accurateScales just arrived today they seem amazing and the data categories are great. However I just weighed myself with athlete mode on and off and my body fat and other details have changed. If it scans my body why would it change ?.Version: 2.13.2
✓ So annoying for seeing the new app add everydayI paid for the scale, supposed to use the app without any ad. Recently it started to promote a new app, and the add promotes everytime the app is started. So annoying, pop up one or two times is enough!.Version: 3.12.4
✓ Poor visualizationsThis app misses on its main purpose: I cannot get a good visualization of how my weight changed overtime. The x axis is not linear so if you don’t weight yourself at fixed period of time, you will get an odd view of how your weight varied over time. I don’t understand this choice; to put a non-linear axis like this is one of the worst data viz error that can be made! Please fix this!.Version: 3.12.4
✓ Update on the appI’ve just weighed in today on my iPhone which was good but the app on my iPad won’t update to my current weight, it’s staying at my last weigh in from five weeks ago. I’ve signed out and back in again, uninstalled and reinstalled, updated on the App Store when it was available but it still won’t update to my latest weigh in..Version: 3.12.4
✓ Could be a 5 star but...Set up quick and easy but when going to weigh again the next week, it wasn’t doing anything. I’ve watched the tutorial video and it says to delete device and connect again. A lot of ballache for a ‘smart’ scale.Version: 3.2.6
✓ Data not accurateWhen the is added other features just base ratios according to it. There is no individual accuracy with this. Currently water weight, bone mass etc doesn’t work.Version: 3.10.0
✓ ScaleThe scale looks amazing! But I can’t trust that the app receives my info unless I open the app to make sure while weighing. If I don’t there’s a good chance, like 1 out of 2 that it won’t. NOTE: stop opening the banner inviting me to download your new health app. I DON’T WANT IT..Version: 3.12.4
✓ Horribly inaccurateHad my body fat tested professionally and it was 50% higher than Renpho. It’s only good for tracking weight..Version: 3.15.1
✓ Too often the server doesn’t workIt’s not saving every time i weight myself, so o can’t track now the differences .. what’s the point then of this application? I can’t fill up my measurements, the app it’s not working when you have to write the cm of parts on your body.. It’s mixing up my weight with my husband’s and that was not funny)) And very often my requests can’t be made because the server doesn’t work..Version: 3.4.0
✓ Poor graphs ruin this appThis app records data from the company's scales, which all works fine. However, when you want to review your progress on the app's trend graphs they are useless. The time (X) axis of the graph is fixed, whether your measurements are a day apart or a month apart they appear evenly spaced on the graph. The result is a meaningless chat. Similarly the weight (Y) axis isn't labelled, so you can't quickly see the actual numbers involved (this is the same for all other trend graphs in the renpho app)..Version: 2.10.1
✓ Good scale but charts need workThe reading from scale transfers well to the application, but what is up with the tiny chart axis markings?! There is a lots of room to have a larger size fonts… I can’t read these even with reading glasses. The x axis needs to show proper distribution when you weigh yourself. If you take 6 arbitrary readings in a year, show x axis with 12 months evenly spaced apart then place dots with actual date when you do readings. I skipped 3 months of weighing and it shows on a chart like I lost weight in a single month... very misleading trend presentation. Obviously, same logic fixes are needed for weekly readings. Disappointing, since it’s such an easy fix. Each user is better off to write a number into excel table, tied to a chart..Version: 3.11.3
✓ Does not work as well as I thought.I bought this scale 3 years back used it few times. I dig it. Its been a while so I decided to scale myself again. It shows that I’ve gained some pounds which I’m motivated to shred it off. I normally work out 5 days a week but understood that I could be more careful with my intake. I been keeping up with my calories and macros. I even workout 6x a week or even workout 2x a day (once a twice) through out the week. I also prep my meals for the week. I gave it a month before I hop on the scale again. I feel great and I look great, but I was a bit disappointed when I check my weight this morning. I was not disappointed at myself but i believe this scale and app is not accurate. The percentage of my body fat on the app was higher than a month before! Hmmmm.... I honestly don’t think I will use this app anymore..Version: 3.3.1
✓ Don’t Make Me Change to a “NEW” versionI just read up on the information guiding current users to adopt the new “Renpho Health” app as this one will be phased out.... I already looked at the preview for the new app and can tell it will not offer me the ease and simplicity I’m currently enjoying. What I love about this app is the straightforward design and the detailed scan information all in one glance! The new app has too much extra elements that are not applicable to me, which will muddle the view of information I’d care about. For people who have a collection of your various products, the new app may be preferred, but I think I wouldn’t stand alone in saying that the independent and respective apps your customers have been using should still be accessible. I’m sad to say, but I’m more likely to discontinue use of my Renpho scale altogether if I’m forced to change the app - I might just be better off giving this away and starting from scratch with a different provider..Version: 3.12.6
✓ App not workingThe app would not open even after multiple redownloads..Version: 3.7.0
✓ Stop asking me to switch apps!The app keep asking to switch to their “New Renpho Health App”, and I have to close the prompt that takes up a third of my screen every time I open the app..Version: 3.12.6
✓ Weight recording good. Not much else.The good part of this app is recording weight somewhat automatically. It works well, as long as you stand on the scales til they do the full test, and you can sync whenever (I usually only connect the phone once a week). Most of the stats seem pretty random, unreliable, other than weight. Also the graphs in the app are misleading! The dates shown across the bottom are just evenly spaced, rather than spaced by date (i.e. the time between measurements). Whether it’s a day, a week or a year between measurements, it’s the same gap. Hilariously bad. You can only really see a trend when you export the data to Apple Health or similar, which shows time series data on an actual timeline..Version: 3.11.10
✓ Measurements not workingGood app to accompany the smart scale, but annoyingly the measurements tab didn’t work, even after deleting and redownloading. Couldn’t find a form on the website to fill in to log this. Other than that it’s a stable and good app, wish you could switch the weight comparison from since start and from the last weighed..Version: 3.3.1
✓ Sounds are appalling, Unnecessary featuresSuddenly, instead of a simple confirmation sound, there are sounds for weight gain, loss and stable. This isn’t needed. All the sounds are obnoxious. I’ve had to mute them. This is is an unnecessary and unwanted change. If the sounds were better, I might accept it. 2022-11-01: Now I’m being bugged to migrate to a new app. I don’t want all those features. All I need is for the app to read the scale and write the data into HealthBook. I’ll look at it in the Health app..Version: 3.12.4
✓ Was working great up until today’s updateNow the app keeps saying “turn your Bluetooth on” even though it is on, I’ve changed my scales batteries, reset phone, app, scale, still won’t connect. I’m having to rely on the number on the scales screen and no BMI, body fat % etc until this issue is fixed. Please fix this latest update?!.Version: 3.2.5
✓ Awful notificationThe app was working fine, now every time I am using the app a notification is popping up trying to force me to use their newer app that has a bad BT connectivity..Version: 3.12.6
✓ Can’t delete peopleIt allows you to add a person but not delete it. It asks for emails, phone. If you want to start again, it makes you delete data without possibity to export trends.Version: 3.11.3
✓ Fine, but can’t graph a curveAs other users have pointed out, regardless of the length of time between measurements, the space on the x axis remains the same. As someone tracking their weight loss post op, my surgeon and medical team are unable to see the steepness of the curve, rendering it not very useful as you can’t see the speed and rate at which you lose weight. I note others providing this feedback and the app developer responding - and they don’t appear to understand this feedback. It would be a great app if it could pitch a curve with an accurate x axis. Looking for another app to manually enter my data into so myself and my doctor can monitor my weight loss. EDIT: For the Renpho tape measure, the app does not tell you how much you have lost. If there is a function, it doesn’t do it automatically and is not user friendly. I’ve been fiddling with it for 30 mins and still can’t do it. You need to manually calculate length lost yourself..Version: 3.16.0
✓ Wrong time scaleHello there, what is the ETA for you to correct the time scale of measurements over periods of time?. For instance, It shows data points apart months or not within a week as if they were within a week. The only time when the graph is correct is when the user records the measurement everyday within that week which isn’t always the case Instead of a line graph, you should use an X,Y graph. It’s simple, Even Excel has that option. This issue has been going on for as long as I remember it..Version: 3.12.6
✓ New app is dysfunctionalThe new app is dysfunctional. I open the app and have to find the scales, unless O have been logged out - as I frequently am. It takes too long to log in and find the scales The old app works perfectly well, I am going to use it. I Renpho discontinue the old app I will throw the scales away and buy a different brand. ..Version: 3.12.6
✓ You get what you pay forThe weight tracking is super useful for me. However, the body fat measurements are definitely not accurate. I dropped 20lbs and became significantly more lean, however, the scale only reported I dropped from 15% to 14%. At the end of the day, if you want to know your body fat with accuracy, you need an expensive machine, not a $100 scale. I still use it every morning because I like the charts of my weight over time..Version: 3.6.1
✓ Doesn’t track weight with my apple health appI thought that this would update my weight every time i stood on the scale but it just doesn’t work. my health app on my phone still says 87 kg even though my scale now says 79 kg. so it just doesn’t work at all..Version: 3.11.10
✓ So frustratingI had this App and added a second set of scales to it (first for my PT second we’re mine at home). The readings from the two sets of scales differed ridiculously. I went into FAQ and asked how to remove data - followed the instructions and everything was deleted. I ended up deleting the App and reinstalling it. Now I’ve tried to log on - it’s telling me it’s an incorrect password. I’ve asked for a new password to be sent but have had no email. I’ve tried to put my details in again - when it comes to “weight” - it says if you’ve no weight press next - which I have and it keeps telling me the information is incorrect. How can it be when I’ve followed the instructions. So now I’ve got a reloaded App that I can’t access and all the stored information I wanted to keep has vanished. I’m not at all impressed..Version: 2.13.2
✓ This doesn’t workWhen it asked for my height I knew it was simply going to compare my weight to height. I’m an athlete with a 32 inch waist and a 44 inch chest, I have very little fat but it says I’m overweight. I had my wife stand on it and when asked if it was me I said yes and with her body weight it said her body fat was very low. Once it knows your height it just compares that to your weight..Version: 3.12.6
✓ FrustratingWhile the scale does a great job detailing things out for those looking to lose weight, it is poor at tracking athletic performance, even in the “athletic” mode. As I gain muscle, the scale says I’m increasing body fat and my muscle content is going down. So as I’m becoming increasingly more muscular the scale says I am getting fatter even though you can visibly see I’m leaner yet stronger. That’s really frustrating. My other complaint is that the font size within the app is quite small, lightly colored and cannot be changed. For those of us who are a bit older this makes it hard to see what the app is saying. You can change themes but that doesn’t change the type color (from a light green or grey) to make it any darker or any larger..Version: 3.3.1
✓ No longer syncsAfter updating the app my scale (ES-20M) no longer syncs..Version: 3.15.0
✓ My findings on the scales and app.In general a fairly decent set of scales and application. Give a rough overview of various aspect of my body. I have found however that the scale can vary quite significantly from use to use. I can use it in one position, and then use it again Afew minutes later only to find I have miraculously lost 2lbs. The scale has a habit of locking the last weight in its memory, so when weight is applied again it jumps straight to the last weight perfectly. It’s visible it isn’t weighing again but assuming. overall it gives a good rough estimate of my weight or loss..Version: 3.11.0
✓ Started showing ads after updatePaid for Renpho scales so I’m now held hostage by using their app and seeing ads all day. Not happy.Version: 3.12.4
✓ Hard to readThe app is terrible it looks like a wet newspaper! The icons are so small and the text below I can’t make out because it’s so washed out and I have had laser eye surgery. I hate it I wish I could return it..Version: 3.11.7
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