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- 96.5SAFETY SCORE
- 4+CONTENT RATING
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Neuron E-scooters and E-bikes App Complaints & User Negative Comments 2024
Neuron E-scooters and E-bikes app received 96 complaints, negative comments and reviews by users. Have you ever had a bad experience using Neuron E-scooters and E-bikes? Can you share your negative thoughts about neuron e-scooters and e-bikes?
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Neuron E-scooters and E-bikes for Negative User Reviews
✓ Singaporean scamTerrible company boycot them! They are a scam and treat their workers terribly hope it’s gone from Auckland soon good riddance.Version: 4.31.0
✓ WorseningAbout a year ago would have gave this service a 5 star however the scooters now often have a fault and you have to park it in a designated area which you never had to do creating a much less efficient service in which I have to walk 10+ minutes to my home in the morning and late at night..Version: 4.78.0
✓ Just terribleThis is a terrible scooter service. Can’t even ride it on bike lanes..Version: 4.81.1
✓ Old account user still linked to this accountI downloaded this app and used my new phone number. Well apparently the person who used to have my number had this app and owes money (along with owing everyone else, based on the collection calls I get looking for this person). Even opening the app through Facebook does nothing; it still has it as the old account user and won’t let me do anything. Here’s the thing; I have ALL their data….basic credit info, every single trip taken, full name, ect. I have emailed the app but still can’t get help. Unless I pay off the old bill, it won’t let me change the name or even delete the account.Version: 4.77.0
✓ False informationI was very disappointed with my first and last attempt at using Neuron. I found 2 scooters about 50 meters apart in Darwin, so engaged one and walked it, with my wife, to the second scooter. Engaged the second scooter then they both said we were in a no-ride zone. What does that mean? It was a wide walkway in a park! What to do? Couldn’t cancel. Neuron wouldn’t let me. Couldn’t ride. Meter still running. Eventually after about 10 minutes of trying to cancel I was informed that due to lack of activity the contracts were ending. I got false reports showing that we had ridden both scooters over some distance and returned to the starting point, when in fact one travelled 50 meters and the other had not moved. I was charged a total of about $10 for nothing. I complained the next day to the phone contact but was brushed off. I will not use Neuron again. Darwin if you are going to run an experiment with scooters provide support for users and try another app. Neuron is not user friendly..Version: 4.16.0
✓ BrakesThe brake are terrible. The reallly. See to be serviced..Version: 4.60.0
✓ So Bad.I decided to try these things out because I LOVED using Lime scooters when they came out when I was living in Baltimore. These scooters are like the retarded cousin version of Lime, which is the godsend of all electric scooters. It’s the same idea, but astronomically more expensive both to unlock and use the scooters. They have a speed restriction gauge...? Which is completely useless because brakes do the same thing, so you’ll just spend the whole time with it maxed out at 3 bars just to not even go that fast unless you’re going downhill and the momentum forces you to go faster. It talks to you which is annoying, you can’t ride them in the most random places (the sidewalk next to a school? Seriously?) So you have to manually push the heavy thing while it charges you, and then it takes an extra long time to buffer the fact that you are, in fact, back in a ride zone. Oh, and the most recent issue! I can’t even load up the app because it crashes on startup. Can’t use the scan to ride feature from the home screen either. I uninstalled and reinstalled the app twice and it won’t fix the issue, so I think I’ll just be deleting it for good this time. Great idea, horrendous execution..Version: 4.78.0
✓ Great potential but user experience a long way shortConstant interruptions from voice app, mostly erroneous. Neurotic perhaps. Limited use area which is shame. A lot of fun and actually very easy to ride. These scooters will one day be the future of urban transport. But will it be Neuron?.Version: 4.48.0
✓ Overall a terrible experienceThe scooter looses power far too often. Then once you’re sick And tired of dragging a lifeless scooter around the city, you go and try park it so you can just walk the rest of the way home and the scooter tells you that you can’t park here there or basically anywhere. To make matters worse, you end up finding a spot to park the scooter and it happens to be completely out of the way from the path you originally intended to take and defeats the purpose of taking the scooter in the first place, TO SAVE TIME TRAVELING FROM POINT A TO POUNT B! After all that rigmarole and wishing I would have just walked passed the scooters and journeyed home by foot instead, the company charges me something like $25 for the pleasure of dragging their property around the city. Overall a terrible experience and I’ll be sticking to walking and Uber from now on. 👎🏻.Version: 4.70.0
✓ OverchargedSigning up and taking my credit card details was seamless, however, despite remaining within the CBD, only rode for 7 minutes, when I tried to end the ride the scooter said it cannot and I need to park in a “Scooter Zone”?? I moved it next to 8 other scooters and it still wouldn’t let me end the ride (the fee kept climbing). I moved it again in an actual car park with bikes and scooters yet it wouldn’t end the ride. No one could tell me where a designated scooter zone was and my $9 rode went over $20. Customer service said they’d resolve this within the hour yet I am still waiting half a day later for a response. For the return trip I used BEAM - no issues at all!.Version: 4.46.0
✓ Can’t verify phone number“Verify” button remains greyed out.Version: 4.24.0
✓ SCAMMMMMMMMBEWARE THESE ARE SET UP TO SCAM!!!! I PAID TO WALK ONE IF THERE SCOOTERS TO A “rideable area”. I tried to use one of these scooters last night . I unlocked the scooter , brought a 3-day pass , and tried to ride . It wouldn’t work, and said I was in a “no ride area”. I tried to end the trip and it wouldn’t let me . Since I was being charged and was about to be late to my event I walked the scooter waiting for it to start to work. I spent 14 mins walking the scooter into the right area! What a scam. I have now received a PARTLY refund. I can’t believe I was charged to get THERE PRODUCT INTO A USEABLE SPACE. Insane . The help line was useless , and clearly didn’t even read my initial email..Version: 4.28.0
✓ Was ripped off!Never using Neuron again. Sneaky misleading wording. Their “day pass” is in fact a ‘90 minutes per day pass’. Which abuses the common definition of day pass. … but of course thats in the fine print. Except.. my friend took up same deal with me but with Lime scooters and paid $0 extra while I paid 28NZD extra! So you do have a choice..Version: 4.51.0
✓ First impressionsGood first use of the Neuron Scooter. Would like a warning though prior to going into a restricted area instead of traveling 200mtrs in and the battery being disabled. Also need a warning as to how much battery you have left when down to one bar. Can be very dangerous if crossing a busy road like I was this morning and the battery died. Otherwise easy app to use and get started..Version: 4.47.0
✓ Worst appWorst app.Version: 4.85.0
✓ Sign up issueI am experiencing a problem signing up to the app that. Once I enter my number, the button to verify is not accesible and therefore i am unable to register. I have noticed that several other people and have commented they have experienced the same probelm - is there a reason for this? are you working on fixing it?.Version: 4.24.0
✓ Not goodI can’t even get past the first step of the app, won’t give me an option to verify my number. When I press on verify nothing happens and the box always remains grey.Version: 4.24.0
✓ Expensive journeyBefore you ride, check for approved parking stations where you will leave the scooter at the end of your trip. You can’t end the trip on the app until you are in the correct parking zone. The meter keeps ticking until you arrive in the parking zone. The app GPS will show you where the approved parking stations are, but as soon as you get close to them, the GPS shows that you are actually not close. You could be riding around and around while the GPS takes you on a wild goose chase. My $8 ride turned into a $25 ride..Version: 4.78.0
✓ Very expensive price for a very poor experienceHorrible geofencing and parking locations for scooters. Having to ride back to a designated spot while being charged an obscene rate is not okay. Going down a hill and having the scooter kick in a 20km/h limit by APPLYING BREAKING when you’re not expecting it is very dangerous. Annoying beeping noise while riding..Version: 4.83.0
✓ Geo Fencing is TerribleI don’t love being in the middle of traffic, going 15km/hr and having power killed because you think I’m on a sidewalk. Being asked to provide ID as I’m trying to get my first ride really disrupts the flow of the trip. Just ask me when I make the account. You billed me for the time while I was adjusting my helmet getting ready to ride. Seriously?.Version: 4.80.1
✓ Bumpy rideGet scooters with better suspension. If I wanted a headache I’d ask my wife for a ride. Bird is 1000x better. Waste for money.Version: 4.79.1
✓ Prices have gone upUse to be $60 for a month but they’ve taken the monthly pass away and now it’s $35 for only a week. There’s never any around enough as well, only when they finally get around to charging them which is once a week anyways..Version: 4.58.0
✓ Terrible polices your entire ride, not enjoyable at allMakes obnoxious noises the entire time Absolutely useless, no riding zones are placed extremely poorly and if you even get close the scooter shuts down while i was on the street with cars. What is this good for if i can’t even use a bike next to the river, a bike path… will be deleting this app immediately, waste of time and money..Version: 4.78.0
✓ RattleNo issues with performance, but the lack of suspension means I’m raddled on every bump..Version: 4.78.0
✓ Scooter location map often inaccurateI’ve been spending more time looking for scooters than riding them. Scooters are often not where map says. $5 fee for not parking in the relatively few parking zones..Version: 2.8.2
✓ Shoaib KhanRide service is okay but so damn expensive. Wont possibly use it again..Version: 4.27.0
✓ Won’t let me sign inIt’s not working won’t let me sign in.Version: 4.72.0
✓ Parking zonesThis used to be great but now it won’t let me park in a riding zone like normal, it has to be in one of the Green parking zones on the map. It takes more time to find, increases the length of the trip trying to find them and they’re often not close enough to destinations I need to be at. Either remove this feature or increase the number of parking zones. This is in Newcastle..Version: 4.65.0
✓ Pricey but funA new and fun way to explore your neighbourhood.Version: 3.6.1
✓ Horrible systemHelmet constantly falls off. So annoying.Version: 4.86.0
✓ Drivers license requiredIt made me pay 6 pounds Then told me I needed a license which I don’t have. I’m over 18, like by 3 times. But I got taken!.Version: 4.63.0
✓ Rally good for first 6 months. Now is a different storyFor ages the whole town was over run with far to many scooters. Now you will be lucky to even see one in some parts of the town even the super busy spots have 1 or 2 parked at. I buy monthly passes to get to and from work but with the recent change to the monthly pass I can’t even get there and back now 30mins is just not enough… no the support team is literally the worse thing I have ever felt with may as well be talking to a robot everything is scripted they honestly don’t care if you are unhappy..Version: 4.54.0
✓ Waste of money and timeIt’s the second time I’m using this scooter and problems are the same: 1- you feel every little bump on the road, it’s not like a bike at all. 2- while I was riding on the street, it kept turning off the scooter and telling “sidewalk riding detected”. 3- too expensive. I arrived half an hour late to my appointment physically and mentally tired. I was charged $12 by this app because it kept turning off the scooter, so it took much longer. Conclusion: do not use it, walk instead..Version: 4.57.1
✓ Never presentLove the app, the idea, and the rates. However, it seems like the scooters are never where they are reported to be on the map. Also, a compass like feature would be useful (the light blue shadow seen in Google maps)..Version: 2.8.0
✓ Great Idea ! But too expensiveI see that in our area only a least number of people use these though there are plenty of scooters . The reason is when we compare the pricing still taking the bus is more convenient. If neuron could reduce prices it would be great choice !.Version: 4.78.0
✓ Parking zonesHalf way thought my monthly subscription they added mandatory parking zones. This stops you from ending a trip unless you one of these approved parking zones. This may work for some but it totally defeats the point as finding these zones takes more time than you’d save..Version: 4.58.0
✓ Just NoI was stupid enough go rely on a new platform, without testing it out first, whilst being late for an appointment. I should’ve just walked. First they charge me 6 quid to check if I am a legit user (after which they release the amount), helmet was stuck and couldn’t get out, bikes had no suspension and were slow and awful to ride and where i was going was literally at the periphery of the allowed zone, which meant they were utter useless for me and i have lost a few quid and most importantly my time and being on time in the process. Giving them 2 stars for now as the platform and concept looks good, but delivery is poor. I will stick with Uber Lime for now, thanks..Version: 4.64.1
✓ Dumbest scooter app everAbsolutely terrible..Version: 4.4.1
✓ Average customer service!!I use these scooters quite a bit around Darwin. Obviously it’s my choice and I think they’re a good thing for the city. In saying that 1 in every 4 scooters actually goes well. Customer service never offer credits back for faulty scooters?! You can see the amount I try and use them so sort that side of things out. Faulty scooter = refund/ credit.Version: 4.18.4
✓ 3200$ in damage to my vehicleNot expecting this to solve any of the last issues I’ve had with this company but thought I’d tell my story. To the gentleman who took off after throwing a scooter at my vehicle in downtown Calgary, I would like you to know you caused 3200$ in damage to my vehicle and I had to go through insurance to get the damage you caused covered. Thanks to neuron you were able to hide and get away clean as if you did nothing at all. I hope you’re happy that because of your actions a company was willing to let you hide behind their privacy restrictions. I used to be a frequent user of this company but for the foreseeable future as this company will not hold their drivers accountable, I will be boycotting the use of them..Version: 4.45.0
✓ Scooters for workScooters stop working during use tried using app multiple times to pay. There are way better scooter companies out there..Version: 4.85.0
✓ Terrible app and customer serviceI used this vehicle only twice, the first time was ok but the second time was a nightmare. I used it to get to a place early and I ended up wasting more time. When I arrived the app didn’t let me to finish the ride and ended up charging me almost 30 minutes more. When i made the complaint they gave me a basic answer and they didn't even investigate my case. Terrible! I will never use it again..Version: 4.82.0
✓ No codeDownloaded app, code came in and didn’t work, tried again x 4 times. No further codes sent. Looking for alternative..Version: 4.44.0
✓ Poor performanceMy first ride was terrible. The bike would not accelerate, I rode less than 300m pushing. Most of the 7 minute trip was me trying to park the bike and being informed I had to cross busy roads with traffic to find a parking bay. There was a red light showing a spanner, so I assume it needs a service. Reported it to the company, have heard nothing back. Don’t ride if you are in a hurry..Version: 4.89.0
✓ GPS InaccurateSpent about 4 minutes (and therefore extra money) trying to persuade the app I wasn’t in a no parking zone, which I wasn’t. Therefore little time saved in using the e-scooter. Don’t recommend!.Version: 4.4.1
✓ TerribleBikes never available. Difficult to rely on it if you use it everyday..Version: 4.40.1
✓ Electric scooterGenerally useful, however lots of restricted areas around Slough which wastes lots of time and money prepaid. Reverse gear would help..Version: 4.24.0
✓ ScamNear impossible to find a working scooter, bills top-ups in minimum $20 increments. AVOID. Save the planet, walk..Version: 2.7.2
✓ So slowSick of the scooters being slow and not ending trips properly..Version: 4.41.0
✓ No HeatonCouldn’t go to Heaton Waste of time.Version: 4.32.0
✓ Useless serviceTitle says it all. Thought it would be fun to drive one home from work and I couldn’t even drive it 5 minutes up the road. Buy your own scooter if you plan using something like this..Version: 4.82.0
✓ RuinedThey ruined the fun experience when they made them stop when detected on sidewalks. Scooters going 24kmh in a 50kmh road is very dangerous, much more dangerous than going on the sidewalk..Version: 4.79.1
✓ Unable to end trip in parking zoneVery bad experience - Unable to end trip in parking zone - Small driving zone - A lot of noise - If you go through grey zone, because, it is simply faster and shorter, scooter turns off STRONGLY DO NOT RECOMMEND 1/10.Version: 4.77.0
✓ DissatisfiedBitterly disappointed. Rode home, just find out I had to turn around and drive all the way Back to a designated parking area. While I was charged at full rate for the whole period, not to mention the cost of getting home from the designated parking area. I do not recommend and while I was eager to try it, I will not recommend it to any of my friends, nor will I ever use it again, bitterly disappointed in what was an exciting product. Clearly the technology is not up to date as inferred..Version: 4.73.0
✓ Hassle to rent and give backGive me back line!!.Version: 4.3.4
✓ Unavailable after 11pmLol do you have people sitting at computers manually allowing people to ride scooters? The 11pm rule is SUPER stupid.Version: 4.3.1
✓ ShockedUsually I use beam scooters but decided to try neuron as beam had not enough battery power for our group. A group booking for beam is $10 and then you pay for just the one rate for all scooters. Neuron charged $10 holding for each scooter and then charged the rate for each individual scooter. It asks way more information for each person and charges you money while your having to enter in the details of each person. Overall individually no issues at all but as a group booking definitely will pick beam any day as $83 for a est. 25min ride is just ridiculous compared to the beam est. $40. Nowhere to place the phone during the ride to see battery or map information Then we had to ride the scooters another 5mins from our destination to park it as it wouldn’t allow us to park it where we needed as it had to be in a designated stop. Honestly deleted the app as soon as our trip ended cause unfortunately there was to much to fault compared to beam..Version: 4.80.0
✓ E scooterFun don’t get me wrong but it was my first timing using it and it charged me 50$ for like 2 hours Ubers still cheaper lol.Version: 4.82.0
✓ Fails at sign inNone of the sign in options work when you are trying to log into an existing account..Version: 4.32.0
✓ Annoying..Doesn’t let me drop off out from my work for some unknown reason and had to put out of the red zone for about 6 mins before stopping the charges that were building up then had to get an Uber ride back to the location. Would recommend notifications being sent to you notifying you’re in a red zone. Would save time and money. Thanks..Version: 4.78.0
✓ Limited and frustrating parking optionsA nightmare to park and overcharged. I used to love Neuron but they’ve changed their rules and will only let you park in tiny specific zones(these are 2m wide and not labelled). I had to go 500m away from my destination to park, and then couldn’t figure out where to go. They have a photo but when I tried to park in that place it said I was off by a meter and wasn’t allowed to end my trip. Instead it wanted me to park in a driveway filled with council trucks. Eventually I got it to work but it took longer to park then it too to ride and this doubled the charge. I recommend Beam instead because you can easily park in most places without a massive headache. I won’t be using Neuron again..Version: 4.90.0
✓ Complete disregard for safety of the elderlyAfter my grandpa fell over trying to pass a scooter on our very small footpath outside my home I was told Neuron had blocked our footpath for parking because it was too unsafe for pedestrians or my grandparents to pass when a scooter is there. However a month later scooters are back parking there and my grandpa cannot visit if it’s on the footpath. They have a complete disregard for customer feedback or the safety of our elderly population. Would never use their scooters, I’ll be using Beam for sure as they have happily blocked the footpath outside our house and it has remained blocked, unlike Neuron..Version: 4.43.2
✓ ScamMoney grab.Version: 4.79.1
✓ Ok, but weak, weak, weakThese are probably fine for flat cities, but in Auckland they’re pretty pointless. They have so little power so even gentle upslopes come to a standstill. Admittedly, I’m 6’1” so I probably don’t fit the demographic, but I own a Segway Ninebot Max in the UK and that would make short work of these. Also just paid £9 or so for the right to push it uphill. Got a proper sweat on, but I reckon the gym would be more fun at that price..Version: 4.11.1
✓ VerificationCan’t even send me a Verification text, not a great start to be honest.Version: 4.71.0
✓ GlitchesCan’t add my card as it already says card in wallet. Then it goes right back to the page where it says add payment method. I just keep going in circles trying to figure this out..Version: 4.78.0
✓ Poor sidewalk detection is dangerousPoor sidewalk detection caused scooter to lose power while making left hand turn on the street. On a busier route this could have resulted in a collision..Version: 4.80.1
✓ Phishing scam - watch your bank account1 week of use and I could near have bought the scooter. Watch your bank account they auto subscribe you to weekly fee’s even if you email them to stop and unsubscribe you. The additional charges are horrendous and not well advertised especially if you add family members for single rides where you have a subscription..Version: 4.30.0
✓ Can’t be used for most of the nightDon’t bother. Total waste of money. Better to Uber of drink drive. Can’t open after midnight..Version: 4.36.0
✓ DO NOT WASTE YOUR MONEYThis is specifically for use in Ottawa, Canada. The GPS tracking of the scooter is completely inaccurate. While riding the scooter in confirmed riding zones and on the road, the scooter kept detecting as though I was riding on the sidewalk. So while I am in the middle of the road with cars behind me, the scooter power would shut off until I returned to the road even though I was already there. Extremely dangerous, and customer service did not care..Version: 4.83.0
✓ Waste of timeCost $6 to use the app before my first ride which was cut short as I was out of service??? Then I had to WALK the scooter back down the street for ages before it let me end my ride. Waaay too many rules and a dossapontong experience ..Version: 4.24.0
✓ Decent overallThese scooters are good for getting to point A to point B. But there is some really annoying stuff about them that make them a bad experience. For example it will randomly say you are riding on a sidewalk even though I’m dead centre of the road, what I would recommend is to just allow riders to ride on the sidewalks instead of having to share the road with somewhat rude drivers (depending on where you live and drive by) Another example on why sidewalk riding should be allowed is the amount of looks you get when riding, you’ll get honked at here and there and called names which is something that could just set the mood for the day. The good thing about these scooters is how easy they are to get going, You simply just walk up scan the QR code and start riding. Other then that there isn’t really much to note, the prices are way too expensive and you’re better off buying a 3 day pass or 7 day..Version: 4.82.0
✓ Location services are total trashScooters constantly yell at you for riding on the sidewalk, whether you’re embarking, parking, or just within 3 feet of a damned sidewalk..Version: 4.82.0
✓ Service endangered touristsLeft of the side of a highway during a heat wave without water. - map showed we could travel to our destination but apparently this was a recent updated change. Service and support could offer no suggestion, but kindly asked us to push the scooters back. I said if the scooters were reactivated we would ride them back to the city. Not possible. I was severely sunburned and ruined our Melbourne trip. Service enDangered us..Version: 4.64.2
✓ ScootersUpdate.. they disabled my account because I got a refund from PayPal when they refused to refund me and blamed me for the scooter/service being terrible. Stay away and boycott them. The scooters and riding zones need to be improved. The scooters often cut power because you are “out of the service area” or even of you are riding on the road they will “detect” that you are riding on the sidewalk and sometimes you need to kick ride the scooter so it’s waisting time and money. I use it for the gym and with some roads I need to ride on the sidewalk because they are too slow for the road and have no turn signals..Version: 4.81.2
✓ Flagged accountHow much supposed to recover a flagged account turn off.Version: 4.82.0
✓ My app is not working could someone resolve this issueMy app is not working.Version: 4.18.3
✓ App is good scooters often don’t workScooters often don’t work and don’t expect a refund.Version: 4.53.0
✓ Probably will never use againWe had limited time to make it back to our car and I already had the app downloaded but hadn’t yet used the service so we decided to give it a try. The unlocking process was easy and the instructions were clear, however, the scooter I was using kept shutting down and stopping, saying I was on a sidewalk when I wasn’t. It look time for the scooter to reset each time but then shut down a few seconds later saying I was on a sidewalk again. Very frustrating. This glitch doubled the time the trip should have taken. We tried to drop the scooters beside a bunch of other scooters and the app asked to take a picture at the location and it said that they weren’t allowed to be dropped at that location and suggested a spot about 10’ from where the other scooters were parked. This also added a couple of minutes before it let us end the “pay by the minute” service. The app finally let us drop the scooters beside the others in the end. The app then asked if we’d like to do a survey while still on the clock. Before we scanned the scooters off the clock, the app gave us a survey option. I really wanted to do the surgery to convey the numerous glitches we endured and had to pay for but I also didn’t want the meter to keep running. The survey was not offered after we scanned and ended the trip. In the end with the glitches, it cost us $8.36 for 2 scooters to travel 0.64km. This was our first experience with the service..Version: 4.85.0
✓ They’re okayI don’t like the fact you can only ride them on the road, it’s a little bit dangerous. Other than that there good, could go faster.Version: 4.81.1
✓ Youd think thrres a murder scooterThrres no scooter no ride just no scooter.Version: 4.35.0
✓ It’s expensiveThe other scoters are 30 cents per minute. This one is 38 cents I don’t think so😡.Version: 4.2.1
✓ Not that affordable or convenientIf there’s more than one person an Uber or taxi in Ottawa will probably be cheaper than a group renting any number of scooters >1. GPS or whatever on the scooters is not accurate enough to tell if you are not on the sidewalk and will turn off the scooter or throttle it to almost 0 kph while you are out in traffic until it graces you with the safety to travel at full speed once again. GPS is also not accurate enough to know the parking areas. Had to futz around for 5 mins with 2 scooters cause the GPS thought we were across the street from the parking area and ended up needing to travel 2 blocks away. Guess it’s a nice way to earn extra cash on their end. Over all not a great time as you don’t save any money, you get to navigate traffic at night randomly speeding up and slowing down in front of full size cars with no hi vis material on the helmet or scooter, and you get to see the total cost increase while the +- 10m GPS picks when you get to park and close out the ride. ⭐️0️⃣0️⃣0️⃣0️⃣. Needs improvement..Version: 4.63.0
✓ Hellish beeps and sidewalk chaosJust got these in my city this week. Rode them in many other cities so I was excited. But a complete flop. 1. Why is it beeping constantly while I’m riding?! That alone is enough to make me never want to be on one again. 2. It keeps shutting down in the middle of a street because it thinks I’m on a sidewalk. Very unsafe when there is any traffic behind you. Get it together neuron! Do not recommend..Version: 4.80.2
✓ Dangerous and uselessSide walk detection consistently malfunctioning and forcing users to drive in heavy traffic. Its ok not to drive on sidewalks but it doesnt detect when you’re not on one.Version: 4.63.0
✓ Massive headacheI don’t like to leave bad reviews without reaching out to the company first, but I’m really disappointed in multiple experiences with this service and I haven’t heard back about complaints. Out of bounds areas are unclear (one neuron scooter I was riding literally threatened to call the cops on me while I was walking it through an area on a bike path), and the end of serviced areas are poorly notified. I was riding home and it announced that I was approaching the end of the area so I had to turn around or risk being shut off. I checked the map and I was already 200m outside! It turned off the power so I had to walk the heavy thing uphill 200m to even end my session. Poor customer service and just a bad experience I haven’t had with Lime. I’m going back to them because these weird issues don’t seem to happen there..Version: 4.4.0
✓ Pricing policy a bit unfair.They start charging from the minute you scan and then you have to release the helmet, adjust it and put it on- them charging you the whole time. They also speed limit the bikes in a number of places where the paths are huge and wide. This means you take longer to get where you’re going and therefore pay more..Version: 4.48.0
✓ Pricey, annoying to use, but definitely fun.This is a review for the entire service, not the app. I paid to unlock it and since it was parked outside of the zone I had to manually push it into the right area, while paying per minute! And it said I was riding on the sidewalk when I wasn’t so it killed my power. Really annoying. But it was fun to ride, I will say that. But not very fast. I ended up paying almost 4 dollars for less than a kilometre. A bus ride for less than that can get you across an entire city. I’m glad I tried it but personally it’s not something I would use regularly..Version: 4.63.0
✓ Charged $6.00 each unlockThese money hungry pigs take $6.00 every unlock even though it is advertised as $1.00. If you try to contact them and ask why, you will be taken through 3 different web page support pages horrendously put together in hopes of you giving up and never being able to fight the complaint... I clearly have an account hence why I’ve used the scooter but apparently my account doesn’t exist and my password is incorrect leaving me unable to fight the complaint and thus entailing me to lose $12 on top of $2.55 and $3.30... equaling close to $20 for about 5 minutes of riding. Absolute pigs. Use Lime with their no hidden costs and actually functioning support page. Neuron Dogs......Version: 4.23.0
✓ Poor customer serviceFor whatever reason one of the discounts within the app did not work. Even though on 4 other devices it did. The Customer Service team were just ridiculous in pointing fingers, and in general trying to prove the issue wasn’t theirs. The amount of money was like $10… use another app on the off chance this happens to you..Version: 4.68.0
✓ Would be great if it workedI’m sweaty and late since the scooter I reserved via the app said “service unavailable” when I scanned it. Why did the app show it to me on the map AND tell me it had 1.7km range AND let me reserve it AND ask if I wanted to unlock the helmet?? Why not simply remove it from the map view since it’s unavailable. What a complete waste of time. The user experience of this app is bad. No consideration for users. Would give zero stars if it were possible to do so..Version: 4.70.0
✓ Can not verify my numberDon’t know why.Version: 4.24.0
✓ Worst service in Ottawa AVOID at all costs!Most of the time their scooters don’t work, constantly charged for failed rides. This company is a scam. One or if not the worst service in Canada!.Version: 4.80.2
✓ NEVER USE THISAbsolute trash and money grabbing scum..Version: 4.78.0
✓ BannnedWhy am i banned on this app? i won’t let me log in.Version: 4.87.0
✓ Rip offWe used the App to hire the scooter expecting the option to purchase a day rate to appear instead it just starting charging per minute. While I was trying to figure out the group booking, I was charged $10 and we hadn't even moved from the parking station. Instructions were very unclear on how to unlock the pricing for the day rate. We parked the scooters back up and decided not to go ahead with using them. Very unhappy with this..Version: 4.51.0
🙂 Neuron E-scooters and E-bikes Positive Reviews
Neuron E-scooters and E-bikes works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Neuron E-scooters and E-bikes.
⛔ Neuron E-scooters and E-bikes Problems
