- 92.4LEGITIMACY SCORE
- 92.9SAFETY SCORE
- 4+CONTENT RATING
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AT&T ProTech App User Positive Comments 2024
AT&T ProTech app received 39 positive comments and reviews by users. Can you share your positive thoughts about at&t protech?
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AT&T ProTech for Positive User Reviews
✓ Very knowledgeable And helpfulI talked with a person who was extremely helpful and patient and answered many many many questions. I was overwhelmed with how helpful they were. However, they were supposed to call me back a few days later about another device and I never got a callback so I was somewhat disappointed in that..Version: 2.4.2
✓ Satisfied with my helpI had a problem with the calendar on my iPhone and my iPads. I didn’t want some of the other holidays which were automatically added during the last couple of updates. I wanted to get rid of them to unclog my calendar and also because I don’t celebrate those holidays and I don’t care to have them on my calendar. But unfortunately Apple has forced them on these calendars. And unfortunately again, there’s nothing I can do about it. But the service was great the individual that helped me was very patient and very very nice..Version: 1.6.0
✓ Review and feed back pertaining to my ratingPro tech is awesome. I am new to apple and have their app. They came highly recommended but with that said I was still Leary and skeptical about them being able to assist me. I have terrible issues with any electronic device and am technologically challenged. Not illiterate well maybe partially, but I tend to go round and round and can’t seem to recall or know what’s the best and easiest way to use my smartphone. Pro tech not only assisted in my moment of crisis and duress. They continued helping and gave me numbers and links for services and continuing support. Other support and help centers usually hang up on me, get mad because I didn’t understand, yelled and me said I take too long and waste their time. Pro tech were and continue to be very courteous, polite, and extremely knowledgeable and proficient. The are also patient and understanding and do not judge. Pro tech is truly there to help and do everything they can and don’t give up until you are satisfied. Pro-tech has set the standard of what service help support bar so high that no one will be able to come close even if they improve three-fold from their so called best Way to go pro-tech You are my tech hero’s!!!! Thank you And to any one reading this I recommend using pro tech there is no better and I have used several can’t even count how many T.E-M..Version: 1.6.0
✓ I can always count on you anytimeAny time I have any kind of issue with my IPhone even if it is something I could figure out if I played with the phone. I would write to pro tech and they would walk me through the issue. Everyone at AT&T protec is so nice and patient with me. I’m trying to get my brother and sister to change to AT$T just for this feature. It’s awesome..Version: 2.0.0
✓ The SolutionSince I purchased my new iPhone 11, the Protech app and their associates have been more than helpful with my questions. Their problem-solving has been on point. When I call they’re ready and able to respond quickly. Thank you. You all deserve a raise..Version: 2.4.0
✓ Best idea everIt really helped me understand my iPhone 8 better than I have before. Didn’t really no this existed till I was told about it. I truly do thank this is a novel idea for the consumer. It truly helps me be better at things I didn’t know my phone did to things I need it to do. It can get quite annoying though with the notifications of suggestions. I recommend it anyone can especially my grandma who doesn’t understand technology well..Version: 1.6.0
✓ Pretty good so farThe app covers things from basic tutorials for people new to smart phones and has some more advanced stuff to make things quite easy for when you wanna do more niche stuff with your phone. The technical support team is helpful and prompt and willing to work with your schedule as well overall I am glad I chose AT&T. Hopefully my opinion stays the same throughout my years of service.Version: 1.6.0
✓ My new purchaseI bought my first Apple iPhone recently and I was totally stressed on how I was going to set up everything. I sat in the AT&T store for two hours and came home still not knowing everything. Once I found out about Protech my life changed! I love everything about the Apple phone now and will have no other product! THANK YOU!!!.Version: 1.5.0
✓ Excellent Service!!In this world of technological interfaces it is so satisfying that I can reach a live person that I can understand to help me. The two minute call saved me hours of redirecting web links that ultimately frustrate me enough to give up. I’ll continue to pay for this extra protection plan for all my devices because of the service that Elizabeth provided me today. I feel safer and confident knowing that help is a phone call away..Version: 1.5.0
✓ Actually impressed, being attAbsolute well built an app. It works better than any I use or have tried. It's a simple and nice warm basic layout. Responsive and the way all apps should be built. Kudo to the development team. And extra cheese kudos to att exec team for making the first app that works well by att. To date, all att apps are just unbearably terrible. So good job!.Version: 1.6.0
✓ Emil’s comments & rating convo’sWell let me begin by saying I am very pleased with this great powerful app n I would love to know a lot more ways n in’s n out’s of knowing how to use this great app yah n however I am also pleased n I really appreciate all the fine workers Helping me how to control my lucky ways on how to use the best ways possible of this great app yah of course my horse yah bye now n thank u may al your blessings count n don’t forget to always count all your blessings bye now n thank u whoever u are bye now n ha e a very nice evening n goodnight bye now.Version: 1.6.0
✓ And easy to use siteI especially love the online chat with an AT&T customer service rep! It’s so nice to have a conversation say for you at the end as well. The only problem I have is the front page and the size of the text for each link just on the homepage is too large. I wish there was a detailed section on this that show What phone she would be eligible for upgrading to.Version: 1.5.0
✓ Wouldn’t be without it!I am older but I do use a smart phone. I am not tech-savvy and what seems instinctive to my children is totally foreign to me. I probably use Pro-Tech 3-5 times a year when I need help figuring how to do something. They are patient, knowledgeable and always helpful. They helped me when I couldn’t get data while out of the US. They helped me get photos from my phone to the computer. They helped me when the phone wouldn’t ring. I cannot say enough kind words about them..Version: 1.5.0
✓ Great job, Jesus!My experience with AT&T ProTech today was entirely different than my last season. The young man who help me stayed with me until he had someone from the engineer department confirm the problem would be fixed by tomorrow. The tech said he would call me back by the end of the day to follow up and someone from his team would call me in the morning to let me know when engineering would have the problem corrected..Version: 1.4.2
✓ ProtectMy name is Gayle Murigu. I am 63 years old and not that up on technology are use Protech all the time and they have helped me and they have taught me so much, they have always been so patient with me when half the time I couldn’t even see what they were talking about because the little abs are so small and my fingers just couldn’t get them to tap for some reason I have done a lot of work with, Believe me I have done a lot you can’t imagine how many times I’ve had to call ProTech and they’ve helped me every time! I depend on them to help me because my own children don’t have the time to help me. I Call them every day for months because my phone was dysfunctional and they kept trying to help me over and over and over again they finally sent me to Apple Apple couldn’t help me and I had to fight with them for a new phone and finally I had to put my foot downAnd get a little nasty with them but I did get my new phone!.Version: 2.0.0
✓ It was challengingLove the folks at AT&T, great professionalism and smooth service for the most part. My first experience using the Assurion coverage was not at all a good one, although it was an unusual circumstance. IPhone 11, structurally the thing is just a slim chunk of glass. Mine fell into a concrete slab and shattered the back- - the screen was cracked as well... but it was still a functional device so they wouldn’t replace or repair the thing. I paid a cell repair shop to install a new screen when it finally gave up the ghost so there’s another 200$ spent. The poor thing was kept together for MONTHS before it finally lost too many pieces to function at all, just before a completed backup no less. Finally, since the phone wasn’t usable anymore I got a replacement sent to me for the surcharge of 200$. I pray the ProTech is a more substantial alternative..Version: 2.4.0
✓ Amazing AnnieAnnie was superb; she was thoughtful, patient, thorough, succinct, and most importantly - she listened. Throughout my interaction with her, she made me feel like I was in capable hands and that she understood my hardware, the nature of my query, and the best solution to fix my issue. Annie was upbeat, but not falsely so, hip, but not painfully so. Just right. All of these small details matter and she was truly exceptional. Thank you..Version: 7.0.0
✓ Easy to use.I was pleased with customer service. I was out of town for a couple of weeks when my watch stopped working. That alone was stressful, but really need it in airport. The customer service rep had the best attitude, and stayed with me, because we had to wait a couple of times for reset. I wish I could remember her name, so I could let her manager know that she does a great job. Some other things I am not happy about (like last year my Apple Watch stopped working two weeks after warranty was out. My phone was a year old, bought same time as watch. Was told if I bought a new Apple Watch, wouldn’t work with my year old phone......so I bought a new one. This year it is acting up after 14 months. It seems they are throwaway items.....use for a year and discard). Back to service.....I was very pleased with that. Having a pleasant experience makes it easier to call again when need arises..Version: 2.0.0
✓ The are always there for me promptlyAny questions, confusion or problems I have about my phone are always promptly answered by a tech assigned to me. It seems like they know everything and are always able to answer my questions and help me out. I also appreciate their patience and respect and General kindness. I will highly recommend them..Version: 2.0.0
✓ Top notch customer service.I was just looking into getting a replacement phone because my phone wouldn’t stay connected to WiFi. I have called ATT tech support before with no resolve. I stumbled upon this app ( didn’t know it was apart of what I was already paying for). Reached out and the rep immediately fixed my problem. It’s been 6mths at least maybe more I’ve been dealing with this issue and using all my data. Throughout the whole morning the rep was always there and even updated when he would be away. This is an amazing service. Hands down!! Keep up the excellent customer service..Version: 2.0.0
✓ ThankfulPhoned for help several times and the ladies were awesome. Jasmine and Jakara were the best. Both ladies went above and beyond helping me. After Jakara reset and a couple of calls to Apple I was sure it would be a trip to the Apple store or AT&T. Later that evening everything started working and I was able to do an iCloud backup and my AT&T photo app finally finished loading. I a so very pleased. Thank you all!.Version: 1.6.0
✓ ServiceThe customer service agents are polite but impossible to understand. Their headsets muffle their words and you keep having to ask them to repeat which makes the call much longer. The plan purchased thru ATT was not explained very well, so our area of Orlando does not have a repair center... seriously, Orlando isnt covered! So have to rely on the mail to get this repair made. It would be fine if I could understand the agent!!!!!.Version: 1.6.0
✓ Love pro techI have never had to use this app without getting an answer immediately! Am 65 and not especially tech savvy and have just started with iPhone two years ago and they have solved every question I have ever had , and guess what , never put on hold and never have to be transferred to someone else !! I have been an AT&T customer for at least forty five years and would never try anything else because this app is AWESOME !! Thank you.Version: 2.0.0
✓ Business owner using ProTechAs a business owner ProTach definitely saves me time and money! It’s fast to use and the ProTech gurus are knowledgeable. When someone broke into our company car and robbed my employees, ProTech was a time saver when I needed replacement phone. Because this is a business account we had a lot of apps and such that we thought would take a week to get back! ProTech activated, restored, and had us up and running in 20 minutes via the Chat feature!!!! I would recommend ProTech to any business owner or persons on the go who don’t have time to wait on hold or run to the nearest store. Thanks ProTech!.Version: 1.6.0
✓ Super helpful!I did not know anything about this app until yesterday and I have been an Apple user for quite some time. I had issues with a replacement device so much so I finally got a replacement for the replacement and I utilized this app to help guide me through the setup process. The rep was courtesy and helpful. With the reps guidance I was set up in no time! Highly recommend this app to anyone who is with Apple..Version: 1.6.0
✓ So. Many. Questions.It’s so good to be able to have a question answered quickly without having to try to google an answer (most of those were answered by people waaayyyy more tech savvy than me and thus weren’t always broken down so I could understand.) Or, I sent a text to my nephew who worked at the Apple store while in college, and I just hated to bother him. This app is amazing; Thank You! Hmmm, could I also use this app for questions about my Mac desktop?.Version: 2.0.0
✓ It’s about time AT&T...thank you!This app has been my best experience with AT&T. Easy to use, very friendly and knowledgeable staff. They’re super patient and walk you every step of the way. It’s quick access to service and hassle free. I wish this had been available a while back. I hope this app continues to be part of the services AT&T offers. To be honest, I was so frustrated with AT&T and the thought of have to ontact AT&T was awful. The use of this app and my experience has truly changed my how I feel about AT&T. I find they realized the void in customer service and took amazing leaps forward in creating this app. Bravo! Try it, you’ll thank me later..Version: 1.5.0
✓ So Convenient!I think this app is really great because you don’t have to listen to the automated voice trying to direct you to the right department. And you are not put on long holds. I use the chat a lot and it’s so easy to send them a quick question about something. It really comes in handy if you are at work or something and not in the position to talk on the phone, you can just start a chat and get immediate feedback..Version: 1.4.2
✓ My phone and hermitage storeWent and got this new phone ( 11) , Mark was great with transferring everything for me, as I’m not new phone smart , everything was great Cept my email didn’t transfer , so I went back and asked fir help , I must have the virus;(,,( which I don’t), but I prolly would have gotten more help and attention from they’re garbage man , :(, I did as c asked to check with spectrum as they are my internet/mail provider and they sort of thought that ATT&T should have gotten it going fir me , I went back to the AT&T store,( hermitage pa) and they were done with me in 5 mins , saying they can’t help me at all and good luck , this pone still doesn’t work right . And freezes up now and then, I’m seriously afraid to take it to store as I feel I’ll get turned away again , I’m sorry this is so negitive but it’s honest , Gary.Version: 2.4.0
✓ Online chatI spoke with Jasmine briefly about some help I needed to get into my apple account to get back all of my contacts off of my old SIM card but unfortunately ran out of time ! I had been trying all day to do it myself when I should’ve just called you guys at tech support and probably would have gotten it done in minutes instead of half a day ! I did want to make sure that Jasmine got her fair share of kudos for attempting to help my wife and I in the short time that we had to accomplish way more than time allotted us but all in all we most definitely had a very informative and pleasant time with the Assistance of your trusted tech support employee Jasmine and I personally believe that she definitely and unequivocally has earned a raise but we’ll leave the amount up to managements capable hands ! Thanks again for all the help we got after we decided to try to get that help way too late but it is what it is !.Version: 2.1.0
✓ First ProTech encounter pretty goodSo I was sold the Qualcomm 3.0 wireless charger — which has to be plugged into a wall to work, which means it isn’t wireless in the important way, and you still have to plug something in. Because there’s no user info it’s hard to figure this all out. But Brianna, my tech, was patient and helped me through it. The outcome is that I need to return the “wireless” charger, but it’s all 5 stars for Brianna. AT&T? Not so much for selling me something that isn’t really useful..Version: 2.0.0
✓ 10/10Awesome app! I was skeptical when I was more or less required to instal the app when I set up my phone. Within an hour I had some connectivity issues and used the messaging tech support for help. I was instantly talking to a person who walked me through trouble shooting the issue. The first couple things didn’t work but he narrowed it down and fixed my issue within 10 minutes. Very user friendly as I’m not very tech savvy. Definitely be my go to for any future issues. Thanks ATT ProTech!!.Version: 2.0.0
✓ Even a panicky user helpedI checked in after days of frustration with a vendor that was resolved by changing key passwords. Which affected how my phone was working. No matter how calming the tech support rep was, I was determined the suggestion would not work. This tech was able to suggest a different way to approach the problem that helped me realize why the original plan was perfect. Good job with no frustration in the end!.Version: 1.6.0
✓ Awesome Addition to AT&TI’ve needed the assistance of ProTech twice. Each time I was helped by knowledgeable and caring staff. Unfortunately, this is in extreme contrast with other departments where my issues with billing and service were handled by rude, indifferent and less knowledgeable reps. I use to cringe whenever I actually had to call. This is not the case with ProTech. Protech’s customer service philosophy should be implemented in all departments. This is an awesome addition to AT&T ‘s service!.Version: 1.6.0
✓ TechsI have called a few times about my phone and, even though I was over the top “dramatic“ about not being able to solve my own problems and the phone not working for me, the text were always kind, patient, knowledgeable and thorough..Version: 2.4.2
✓ Weak ServiceUnfortunately getting service in quite a few places is weak.,always dropping calls or having to resend me a signal at least once a month. You need to find out what Verizon is doing because you get service EVERYWHERE with them. Sorry to say. Maybe build more towers? Something needs to change . We figured going with AT&T would be a no brainer since you’ve been around for decades. Not the case your rated #3 you need to get to # 1. Lets see what you can do. Thanks and you asked..Version: 2.0.0
✓ Chat works again, but photo access prompt is a bit suspiciousSo the chat function which was one of the bigger reasons I pay for this feature is now working again, so that’s good. But the first thing the app does when you launch it is ask for access to your photos, to be able to check on how much storage is being used apparently?? I’m not sure I’m too convinced by that (or even if it was true somehow, how it got approved for the App Store) but the app seems to work fine even if you deny this access..Version: 2.1.0
✓ ProTech has improved my relationship with AT&TI’ve been with AT&T for many years, like 30, except when I got pushed a singular for a little while. Initially with AT&T customer service was very good when I came back after the singular stent, AT&T customer service left a lot to be desired. With Protech it seems again like I am able to have a spokes person in the company and reasonable customer service. It’s unfortunate that good customer service is now a service you paid for but I am happy to pay the Protech fees to get the service..Version: 1.6.0
✓ Bad Txt person gets my phone Nbr from my profile n uses it wrongly??How can I keep this person who sends my txt to Eugene & they have my first name too - weekly n 2 times a week out of my phone & all their bad txt n advertising n using other companies name in txt to Eugene/ not here n my first name Rita? Why can’t AT&T stop this? •This has been going on since the pandemic virus started around that time frame. This person/persons change numbers all the time n I block them n send to 7726 - AT&T Spam & this is still going on. When will this end ??? RitaHellmann.Version: 2.4.0
😕 AT&T ProTech Negative Reviews
