AT&T ProTech Negative Reviews

AT&T ProTech App Complaints & User Negative Comments 2024

AT&T ProTech app received 10 complaints, negative comments and reviews by users. Have you ever had a bad experience using AT&T ProTech? Can you share your negative thoughts about at&t protech?

AT&T ProTech for Negative User Reviews

✓ AsurionToday I had an appointment for 5:15 to get my battery replaced. I showed up and the person who filed my claim put it in as a screen issue causing me issues of getting my phone battery fixed. I have now waisted 3 hours of my life being passed around on the phone from agent to agent who has no idea how to cancel a claim and start a new one. Just to get a single person to cancel my claim and start a new one it took the effort and help of 5 different agents. I am not sure what in the Louisiana purchase is happening on the back end but it is absolutely out of control and completely unacceptable to do this to anyone. Communication is key to success, training is key to success, going above and beyond to help your constituents when you have failed them is the key to success. Overall good lord AT&T let’s get a new tech team to help because Asurion is definitely not about the business. If I could give zero stars I would. Some people tried to help and be kind but good lord it’s almost 7:15 and I’ve been on the phone for 2 hours trying to sort this out with them… don’t let this be you too..Kathmandu7Version: 7.0.0

✓ Calls dropped. Pitiful.Three appointments in the same evening where calls were made to my phone and then dropped. Two of the three rolled to the post service survey without any contact with a technician. If I could speak to someone, they might be able to help w my syncing problem, but ATT cannot keep the line alive. Wasted over an hour trying to get help and am terribly sad that my phone upgrade doesn’t even do what my old phone did. This app is just a way for ATT to get you out of the store and settle for less functionality. At least I got a better camera.....Tried4nicknamesVersion: 2.4.1

✓ Horrible serviceI’ve been with att for 15+ years I have 2 iPads and 4 phones in service else last year my phone broke iPhone 6 so I paid 100 insurance and they sent me a new phone but the phone they sent me was defected and had no volume so I bought earbuds then something else went wrong and I needed a new one they charged me 150 and sent me a new phone two months later I phone 6 would not hold a charge so they said it was under warranty and sent me a new phone three months later (today) this phone does not work Bluetooth and WiFi do not work so they tell me I’m lucky because although it is not under warranty I still have insurance and all I have to do is pay . Not to mention all the time spent on the phone with these agents every couple months I looking for o new provider AT&T does not deserve my business and by the way I’m also going to change my internet service and cable.Joe19681968Version: 2.0.0

✓ Did not careI reached out to a ProTech representative, and if I could give them 0 stars I would. My issue with my phone is that when not on WiFi I can’t send gifs, which isn’t the biggest deal (why it’s been a year and I haven’t looked much into it) but when I did I expected the issue to be resolved by a “professional”. The representative looked into some solutions, and had me answer a couple questions. Had me turn WiFi off and then send myself a gif and coincidentally it worked, and I reported it had expecting another task to be given to try. The representative ended it there, I stated it did not fix the task and the rep responded inferring I was an idiot, even though I stated I didn’t just want to talk to myself and it still wouldn’t work sending to others. The rep then ended the conversation by letting me submit my rating on how they did. No effort on their part to try and actually solve the issue. C, do better next time. That was sad..BrandilemVersion: 2.2.0

✓ Horrible appI have had ProTech 4 on my wireless account. A long time user of the photo bucket app. When trying to problem solve issue with that thru the app is slow, easy time they direct me to use this app for faster service use this app and each time I try I sign in and then when I try to chat with an expert it tells me they don’t find a account with them and goes straight to trying to sell me some. What the heck? You pride yourselves in making money off customers by promoting how your tech support is amazing. But yet when you need that everything sends you in circles or you offer a slow very hard to explain and us chat bot. Very unhappy this us worst support EVER!! Amendment to above issue. So I got response to this and was told to contact them. I have. Going going on 3 days no reply from suggested hep. Guess they don’t value there customers.Sparkplug65Version: 6.2.0

✓ ScamThey probably pay for all these reviews because no one is actually coming here and actually complimenting them. First asurion never responds back to email, you talking to a robot the whole time , when you message them they take forever to respond back and when you realize they. Did. Respond back they end the conversation because you took to long to respond also if your trying to file a claim for your phone when it’s broken how are you supposed to do that when this is the only way especially here in Hawaii.MadbigbuttgrannyVersion: 2.4.0

✓ This is not worth the hassle I’d rather pay for iCloudI thought this was amazing because it’s free and comes with services I’m paying for through AT&T however I cannot even access my pictures that are already save 99% of the time it does not upload in the background even when the settings are perfect if I want to go back and retrieve an old picture it’s almost impossible I have thrown my phone across my house just trying to get one stupid picture this app has saved and I still haven’t been able to get it pay for iCloud it’s easier.Taresa21Version: 6.0.56

✓ Not the best experienceIve never written a review. So this says a lot. I called customer service and they stated they could help then redirected me to the app. I downloaded it, never used it again during the phone call. After speaking to them on the phone, the agent started to get pretty sassy with me. After that phone call I decided to reach out via the app. Then they took forever to answer. They then redirected me to call instead. I messaged them back that I did do that. I never got a response back. I then messaged them back letting them know this was not helpful at all..24jollyVersion: 2.0.0

✓ Pro techI have used ATT for many many more years than your records show. I have always been fairly satisfied with the service I received. I am having trouble with my iphone and the supposed solution is to purchase another iphone. Protech has not even tried to fix my phone. I guess I will have to go to the Apple Store in Houston. This is not the first time I have had the problems Im having and pro tech has always fixed my phone but now protech finds different reasons they cant help me. Last time I called I was just hung up on several times, today I was told the Apple App was not working to call back. I am so disappointed I am just waiting for another provider to make a great advertised offer to leave ATT. I have always used ATT but see a future with Att coming to an end. Deborah Perry.ScamaframVersion: 2.2.0

✓ Poor serviceDid not respond to my online question. Also the tech support phone number you provide is not tech support. After much waiting each time and the same series of questions each time. I was rerouted 4 times and finally got a foreigner that was hard to understand and that person tired me out running back and forth doing the same testing over and over. Finally they decided I needed a repair man. He was great. Fixed the problem right away and checked all of the equipment to make sure it was working properly..CobiafishVersion: 2.1.0

AT&T ProTech works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact AT&T ProTech.