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AT&T Personal Cloud App Complaints & User Negative Comments 2024
AT&T Personal Cloud app received 34 complaints, negative comments and reviews by users. Have you ever had a bad experience using AT&T Personal Cloud? Can you share your negative thoughts about at&t personal cloud?
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AT&T Personal Cloud for Negative User Reviews
✓ Error -126I download on my android and it works fine but on my apple phone I get error-126.Version: 20.4.31
✓ UselessThere is no reason to use this service. Dropbox is the same price and includes so many more features...why are we limited to just pictures, contacts and music? No other cloud service has this limitation as far as I know..Version: 20.4.16
✓ Why not?Am I missing something or can I not share my plan with the other lines on my account?.Version: 20.4.16
✓ DownloadingIf I can’t download the app, this app is worthless. The connection here in Juneau is cr@ppy. 😡.Version: 21.12.76
✓ ErrorSorry cannot login message 126. When will this be fixed??!!.Version: 20.4.31
✓ InoperativeWhat kind of trash are you offering here?.Version: 20.4.16
✓ Broken on Prepaid Unlimited PlusLogged in to PayGoOnline to set up my account. Link says “click here” to continue on desktop. Great... except the link is broken on every web browser I try. If I can’t use it on desktop, it’s not getting on my phone. They said I do hope AT&T reads this and fixes the prepaid desktop portal link bug..Version: 20.4.16
✓ Att cloudI downloaded the AT&T cloud and I keep on going in to use it and it keeps saying that it cannot be loaded and says it cannot be logged in it’s just very frustrating and I’ve done deleted it and reinstall they keep saying the same thing.Version: 20.4.31
✓ Forgot passwordI forgot my password I contacted apple they said I had to wait 24 hours but problem still the same.Version: 22.12.100
✓ Does not workLike many ATT apps, this one will not let you log in no matter how many times you change your password..Version: 20.4.31
✓ DafugWon’t let me start a purchase. Only button says get started and it goes nowhere..Version: 20.4.16
✓ Only uploaded 1 photo and all contactsOnly 1 photo was uploaded out of the thousands I have. I have 100gb cloud storage with my plan so it shouldn’t be a problem. This app is really bugged with media uploading. I even double checked my settings and says it can access all my photos. It just keeps saying content is waiting for backup..Version: 20.4.31
✓ UselessCan’t register through the app I’m just going to use apple’s cloud..Version: 20.4.16
✓ Does not work says I’m not eligibleNo stars waste of time and money if you wanted the 100 cloud set up.Version: 20.4.31
✓ Doesn’t workI guess they don’t want you to upload anything. Don’t waste your time. It doesn’t work after the first time you sign in. Went through and selected 500+ photos and videos to save from my iPhone 7 Plus and I can’t even open the app now..Version: 20.4.16
✓ The app won’t openThe app I thought would be good to store all my pictures that why I upgraded to a more expensive plan. Opened only once and now it won’t it’s says sorry failure to launch. Open y’all cab fix of soon!.Version: 20.4.16
✓ Won’t even start upWhen I hit “get started” the app just continues to tell me “your AT&T personal cloud account is not active”. I have it as part of my service but I’m not even able to get to a screen where I would input my info so I don’t understand the issue. Help!.Version: 20.4.31
✓ Failure to back up and then deleted filesThe app claimed to have backed up all the photos and videos on my phone. It then cleared out the phone data, but it didn’t completely work. Over 600 irreplaceable videos of our children, pets and lost loved ones are now permanently gone, due entirely on the apps failure to back them up..Version: 22.8.75
✓ AnnoyingEvery time I open this app, on my IPhone, I’m having to re-sign in and it doesn’t even go to the cloud portion, it opens up my account summary. When I go to my open my cloud where it says “click here” the app crashes every time. I have a lot of cloud storage to use and no way to use it. Please fix this..Version: 20.4.16
✓ Nothing!!I can’t even get started. I downloaded the app and every time I click on sign in, get started, or anything else it only refreshes the screen back to where I already am. What a waste..Version: 22.12.100
✓ Getting GIPPEDThis app as well as any and all of the AT&T apps have never worked on my device. All the apps do nothing more than have you sign into your account only to have it redirect to the browser to sign into the account which NEVER allows me to sign in using my account login and password unless I click on the “forgot password “ button to sign in even though I have not forgotten my password. I have even tried putting the same password I had used before resetting it and it told me that I couldn’t make my password the same as it was when I reset it. I don’t understand what the issue is. It’s just frustrating that I pay extra for an added cloud storage feature that won’t even let me use it in any way! I feel like I’m being gipped..Version: 20.4.31
✓ Seasoned customerSeems like my post pay accounts and apps are operational. This prepaid is a whole different ball game. App doesn’t work on anything. Even customer service treatment is different; although I get an attitude change when they accident pull my post pay accounts. Att get it together..Version: 20.4.16
✓ Doesn’t workMy new plan come with 100Gb of free At&T storage but when I go to log in it erases my information. Would’ve love the extra storage though..Version: 20.4.16
✓ Not functional for meTheoretically I have 100 gig of personal cloud space. So far, I can’t get to it. I’ve installed the app, removed it, installed it, removed it, and installed it. I spent hours on the phone with a wonderful att rep with no change. The app doesn’t work for me and I’m disappointed with all things at&t right now. What option do I have other than to switch providers? If your app won’t work, is there another way to access the cloud? I think the answer is no. I’m one very disgruntled future former AT&T customer..Version: 20.4.31
✓ Does not work....You won’t be able even open it.Version: 20.4.16
✓ Can’t loginIt asks you to login then takes you to the paygo online section you can add the noble cloud to your cart but it won’t do anything. What’s going on here?.Version: 20.4.31
✓ I’m on prepaid and it does t workI’m supposed to have 100GB but when I login, it just takes me to my account. Tried everything, others having same issue.Version: 21.10.65
✓ App will Not Work!!!I have tried everything that I can do to log into this app and nothing works. I even email the makers of this app and never heard back from them. What good does an att personal cloud app do if it doesn’t work???.Version: 20.4.31
✓ Help!!!My app worked from the time I installed it May 13, 2022 and ceased working today. It keeps insisting I log into my account and I’m unable to backup my data. WTH!?! I have uninstalled and reinstalled. Not a happy camper..Version: 21.12.76
✓ Doesn’t work.It is not working even after I deleted and reinstalled it..Version: 20.4.31
✓ I will change my review if or when the problems get solvedWas instructed to download this app so that I could upload and store data. The instructions provided to do so don’t work. Neither does the chat feature in the app. Arrrgghh.Version: 21.12.76
✓ Doesn’t workTried to open on web browser and it says the link is invalid. AT&T said it works on chrome however google collects to much of your data and personal information so this isn’t helpful to me..Version: 20.4.31
✓ Tried downloading app 3 times and still doesn’t workTried downloading app 3 different times still doesn’t work.Version: 20.4.31
✓ So incredibly INFURIATING!Each time I open it, it takes me to my account summary after logging in. It won’t even take you to the Cloud portion and there aren’t any links for you to get redirected there either. I’ve gone through the reviews and tried everything the CSR has replied back to others and told them to try. To my “astonishment”…… still not working, of course! I have a post-pay account as well and don’t have these issues, like another person mentioned. I chose a prepaid account for my data sucking 6yr old since he games/YouTube’s all day due to a broken femur, and this has been the worst decision so far. I don’t want to pay extra for iCloud when att’s cloud is included in his unlimited max plan. This momma is about to pull her hair out having to deal with this after I’ve been caring for him w/an extremely bad break for months now. 📣Calling on the AT&T Cloud Gods📣…. PLEASE work and make my life easier for just 5mins, that’s all I ask! 🤣.Version: 21.10.65
🙂 AT&T Personal Cloud Positive Reviews
AT&T Personal Cloud works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact AT&T Personal Cloud.
⛔ AT&T Personal Cloud Problems
