AT&T Voicemail Viewer (Home) Negative Reviews

AT&T Voicemail Viewer (Home) App Complaints & User Negative Comments 2024

AT&T Voicemail Viewer (Home) app received 37 complaints, negative comments and reviews by users. Have you ever had a bad experience using AT&T Voicemail Viewer (Home)? Can you share your negative thoughts about at&t voicemail viewer (home)?

AT&T Voicemail Viewer (Home) for Negative User Reviews

✓ What happened to forwarding?Generally a useful app. It used to have the ability to forward voicemails via email from my iPhone, which I found very valuable. Unfortunately, it does not look like the iPhone app supports this function. Apparently, it's still an option on the iPad. Strangely, AT&T website still refers to Windows 7 widgets. Might be as little outdated. Having a Windows 10 app would certainly be useful.Economically ConfusedVersion: 1.10.0

✓ Doesn’t seem to work?Seems pretty straightforward so I can’t figure out what I’m doing wrong. I entered the phone number and the password and it says authentication failed and asks me to send error report. I tried several times and checked my numbers. I think I sent three error reports. Idk looks like I have to just do it the old fashioned way and call and listen..PLM-DEVersion: 1.13.0

✓ Could be betterI like the fact that I can check my voicemails from my phone. That’s very helpful. However, the transcription is horrible! None of the words match ever. It’s also hard to listen to the messages. It’s like the volume is low. If the transcription feature gets better I think the app would be more helpful..Neicy MooreVersion: 1.11.0

✓ Phone AppIt’s ok. I wish they had the next message automatically highlighted already to just click to delete instead selecting it and deleting it each time. Also for the trash bin , there should be automatic time to be deleted like in 3 days all the messages in the trash bin would be deleted. There should be a way to filter and select and select all.NauticattVersion: 1.11.0

✓ Now brokenSeems broken with the latest update since I am getting a message that I need to check my settings because I am not logged in. Problem is there is no way to login from the settings tab. No clear way to fix this. Very frustrating!.Jdjax2Version: 1.14.0

✓ Unannounced ChangedI have been using this app for a couple of years. It worked okay. Now all of a sudden it’s asking for a pin to access. The 4 digit pin I set up years ago was now invalid. I had to create a new pin in order to access my messages. I don’t see the need for a pin at all. What a pain!.GiuliaBobVersion: 1.13.0

✓ Behind the TimesFine if you want to check land line messages from a digital device, but lacks functionality found in Comcast’s Xfinity Connect app. With XC I could receive texts to my land line as well as make and receive calls from my iPad. I feel as if I’ve taken a step backward by switching to AT&T—at least in regard to this aspect of digital service..MbdossettVersion: 1.11.0

✓ This app does not workCannot connect. Put in phone number & pin. Get a “problem” message. Called the help number & after talking to a plethora of robots got a person. The ATT associate knew nothing about this app. Verified that I had the right pin. Still does not work. Deleted & reinstalled app. Nothing. Do not get this app. Giving it 0000 stars..TN Beach GirlVersion: 1.11.0

✓ Basic voicemail pickupI recently moved my home phone to the AT&T U-Verse COIP service. I wanted to be able to pick up messages on my iPhone AT&T told me that I should use the VM viewer app. It's OK for basic functions - I do in fact get a notification when someone leaves a message on my home phone, they are converted to text on my cell [none (allowing me to deal with many/most messages without actually listening through them), and I can play them back on my cell. This is fine for onesy-twosy messages. Two additional features would be very helpful. 1. Allow me to trigger the speakerphone on my iPhone when playing back messages. 2. Allow me to delete all the messages in the Trash, rather than forcing me to go one by one..NsomniyakVersion: 1.10.0

✓ I’d give it zero stars if I could.Since the beginning of March 2021 I’ve not been able to use this app. When I get a VM notification and activate the app on either my iPad or iPhone, I get a popup, "unable to log in" , "check your account details in Settings". I tried to explain it to the customer svc rep in the Philippines but after 45 minutes she passed me to a specialist, and of course the phone call was dropped. Prior to this I was very pleased with the app and would have given it 5 stars..RgrobVersion: 1.14.0

✓ Old & barely functionalApp needs an update to provide basic functionality such as a bulk delete. Additionally, and this might require a back-end update, moving a vm to the DELETED folder should trigger an automatic permanent delete within a configurable time period. As it stands now, you must 1st delete from the inbox and THEN delete from deleted items folder or the messages continue to hold up space. Finally, enabling the ability to allow your mailbox to purge the oldest message upon a new message arrival (when mailbox is full) would be a good option as well..ReggieSmithVersion: 1.11.0

✓ Needs a refreshCould use a facelift. Looks like it was last updated 5 years ago. It also ought to be a universal app so to work on an iPad. I’ve used the Xfinity app as well as this one, and though that’s no great shakes either it’s light years ahead of this implementation..Sjb100Version: 1.11.0

✓ Needs WorkJust ok; VM Viewer makes it easy to retrieve messages on your land line when you’re away from home. Transcription needs major improvements but you can usually get the gist of the message. A significant and much needed feature is blocking unknown/spam callers. With no other changes that feature alone would increase my rating to 5..Techidiva51Version: 1.11.0

✓ Really..! Do some real programming and update…This used to be a great and useful app for years and now it isn’t. Like other users have said, a recent update made it so the Work and Home apps can no longer retain different phone datasets unless you open each one and leave them running all the time.... In other words, you can’t have one for home and one for work anymore unless both are currently active at the same time... Otherwise the other one will mirror the last number used and you have to REST the configuration... So not useless, but no longer a decent app....KeverosVersion: 1.14.0

✓ Unreliable! No Support!Since my last update, I have been unable to sign in and there is no support in any of the guides provided by AT&T. The only guide that’s available is outdated by at least six years. It’s very frustrating, because I had gotten accustomed to checking my home voicemails from my iPhone and now I am unable to do that and I have no idea how to resolve the issue..Sierra's SamVersion: 1.14.0

✓ VERY dissatisfied!!!Since the last update (about a week ago) the app no longer works properly. I’ve spent almost an hour on my cell phone with 3 different customer service reps who are unfamiliar with the app despite it being an AT&T app. I know I have 3 messages waiting for me to look at but can’t get them. I’m away from home for an extended period so this is more than a great inconvenience! Hopefully those messages are not too important. Two reps told me to delete/reinstall the app but a warning pops up before I hit delete that says deleting will erase all data (which would erase my 3 messages, I’m assuming.).ChzheadVersion: 1.14.0

✓ Stopped workingDoing fine until early this year. Suddenly told me to check settings because unable to log in. Probably around March like other reviewers said. Called ATT twice. Didn’t get any help and gave up since so much time on hold without results. Works when calling the number to retrieve messages from home phone but have to call several times from mobile phone and input password few times. I have 6 digit password. Will probably cancel landline because of this. Just having it as a backup to mobile at this point. Ps won’t let me send review of 1 star saying nickname is taken even if I put ridiculous names. Will try to change to 2 star and send. Still won’t will have to try 3 stars now. It’s actually -3..Pekwa76Version: 1.14.0

✓ Broken appLatest update broke my app. Tells me it can’t log in but there is no way to check your login. Not downloading voicemails. I am getting notifications though. The reset says it will delete everything. How does one fix this?!?!.KR1726362736Version: 1.14.0

✓ Useful! - also recommend caller block for spamWe get a lot of spam calls - on cell phones we can block the number but haven’t been able to on our AT&T land line. This system could add that feature!.FromSFVersion: 1.11.0

✓ Doesn’t workDoesn’t work. Enter your phone number and PIN, then … error. Try to send report … error sending email. Try sending report another way … error sending email. Utterly useless. Shouldn’t be allowed to continue to do business in the USA!.AlanBroVersion: 1.14.0

✓ No support at allI spent an hour speaking to an ATT technical support representative after being unable to access my voicemail through this application. This individual tells me that they have no way to access the application. I explained the issue several time and he still didn’t get it. It was apparent he wasn’t a Westerner and his understanding of English is limited. Sad day ATT. This crap is a waste of time and energy..Mitch MuseVersion: 1.11.0

✓ App stopped working mid March.Why did the app stop working in mid March? It functioned satisfactorily for years, but now when the app opens it says it can no longer access my ATT landline voicemail account. It tells me to check the settings, but there is no info on my phone account — just a blank. My old voicemails are present but not new ones. The only option seems to be to press Reset, but this option warns that all old voicemail will be lost. It appears that your recent update around the same time perhaps disabled app use for long time clients. Please fix and leave info on how we can contact a developer. HELP!!!.UebungVersion: 1.14.0

✓ Okay, needs improvementThis app works fine for checking my home voice messages. Listening to voicemails is pretty straightforward. The transcription is useful. But I wish it had the ability to change the alert tone to something more significant. My biggest disappointment now is now they’ve taken away the ability to forward the voice message in an email. That was really useful..SmonkeVersion: 1.11.0

✓ Stopped playing voicemail on iPad after last updateI regret updating the app recently because now after years of using this app without any problems, I can no longer play the voicemail on my iPad. pressing the play button does nothing. And the transcription is extremely poor quality, so the app is nearly useless now..Skyhawk916Version: 1.15.0

✓ Incredible how poor the support is for this appAfter working perfectly fine for years on end....about mid March it will no longer allow me to login....after many phone calls to AT&T no one seems to be able to fix this..ElburnieVersion: 1.14.0

✓ Recent login issuesHas issues keeping you logged in lately. Keep have to either reload in or delete and reinstall the app..Rolo456Version: 1.14.0

✓ Worked great for yearsOn November 20, 2020, this App stopped working on both our iPhones. Several calls to ATT were no help. Before the problem we would tap the App when notified of a VM and it would pull up a list that we could listen to or read. Now it wants our phone number and PIN and after entering it says they are incorrect and to call ATT which is no help..Loyal Fan 009Version: 1.13.0

✓ Was great till it stopped working altogetherAmazing to break an app that worked. users can no longer sign in, problem reports bounce, no info on website and customer service calls are pointless. It’s been weeks. Did ATT forget they made this app? Please fix..ForachelVersion: 1.14.0

✓ E-mailing doesn’t workVM Viewer is still better than having to check voicemails in person at home every evening. VM Viewer used to allow me to forward (via e-mail) the transcript of a voicemail, too, but that hasn’t been working lately. I just talked to AT&T tech support and they told me that they don’t support this app. What the heck?.FmsicnensicksbeuxnVersion: 1.12.0

✓ Works, even though it’s uglyThe app is perfectly useful. It looks like it was designed for the very first iPhone, so it’s pretty hideous. But don’t let the looks fool you. It works just fine. I do hope their app team gets a little love, or they open the API to let someone else modernize this..Gj352Version: 1.11.0

✓ They broke itThe home and work version are now interlinked some how. I had to reset the number and pin. And now both the home and work have the same tele number. I change the work number the home number changes. When I change the home number the work number changes. PLEASE FIX.Seriously a nickname to submitVersion: 1.14.0

✓ Last update broke accessAs with others the last app update broke access to the app. No inputs to log in or out, just says it can’t connect. Unable to use it at all at this point. Please push either a rollback or an update to fix. Until now it had been a fairly stable and reliable app..EsWillisVersion: 1.14.0

✓ Where to startThe user interface design alone should tell you how much AT&T doesn’t care about this app. The user interface was great in 2007 when the iPhone was born, but now… not so much. -No way to select and delete multiple messages -no way to delete message without the message -messages are not audible -login info not viewable when phone is in dark mode (black text on black background).BrianTheKrankyVersion: 1.14.0

✓ Keeps crashing needs attentionAT&T someone on your team should be using and quality checking this app. It is fine when it works but now has crash bug. Please fix.LuckyfrogVersion: 1.14.0

✓ Great app until it diedI very much enjoyed the app and found it useful as I have a lot of business communications at the present time. Then one day it stopped working and asked me to log on again. It refuses to take the logon information and continuously send a pop up saying wrong info. The info is not wrong. Called AT&T. Got the automated voice telling me to reboot my modem and all would be well. It was not. Very disappointed in AT&T support for what was a very useful app..Blackbear46Version: 1.14.0

✓ Can’t log in since updateSo....you updated a day ago to fix “bugs” and you seem to have created a new one! and now the app states: “Can’t log in - please check your settings! Didn’t download a recent voicemail either. Something is not right. Would appreciate your fixing this new bug because I do really like this app..Kacyj1Version: 1.14.0

✓ Update this for 2019This app is super slow. Barely loads. Translation is horrible. Of course being a stock holder ATT doesn’t even call me back or take feedback to fix or make this app better. Oversized weird fonts. It’s like the first app ever made. Totally behind. I have to delete messages twice for them to be gone. Please update this app. You haven’t done so for over and year And a half and that was minor. Please make this fresh!!!.Randy LehrmanVersion: 1.11.0

AT&T Voicemail Viewer (Home) works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact AT&T Voicemail Viewer (Home).