U-verse Negative Reviews

U-verse App Complaints & User Negative Comments 2024

U-verse app received 27 complaints, negative comments and reviews by users. Have you ever had a bad experience using U-verse? Can you share your negative thoughts about u-verse?

U-verse for Negative User Reviews

✓ Not happy CustomerThis App works only part of the time on a fire stick 4K. It glitches every 30 seconds to a minute or so for about 5-10 seconds each time. Every couple of days it just locks up when it glitches and I have to restart. I have used other Apps on The Firestick and there are no issues. Just with this App. I can get the App to come on but it just spins when I try to watch a channel, and if I’m lucky enough to get it to come on it glitches all the time so you have a hard time watching anything. I have restarted it hundreds of times, deleted the App and re-installed, cleared caches, checked speeds on firestick as well as internet, and made sure the modem is good. I have done these things numerous times. ITS THE APP!!! Please fix it or I will just go to Cable TV!!.MelCdcVersion: 6.5.1

✓ Decreasing functionalityAT&T seems no longer committed to this app as several features are not longer usable. For example, you can use your phone or iPad to control your TV through the app’s TV remote feature. To use that feature takes some setup, which I did long ago, but now the feature no longer works. I’ve tried to set everything up again, but the app first says I’m already set up, but when I try to use the remote feature, it says my receivers aren’t set up. In trying to correct this, I keep getting a message that there is an issue with communicating with the U-verse network. I haven’t found any fixes for this online, so it’s quite frustrating..1FSH1Version: 6.5.1

✓ App needs updating for new phonesThe app works pretty good for the most part. I can record shows when I’m not home and watch some shows from my phone, but the Remote function does not work on some devices. My wife’s older phone and my older IPad both have no issues using the Remote function in the app but my newer phone keeps saying I’m not connected to WiFi when trying to use the Remote function even though I am connected to the same WiFi that works with my other devices. I have done all suggested trouble shooting but this is an App issue. I have seen other complaints about the Remote function saying there is no WiFi but AT&T apparently can’t figure out how to fix this. Pretty annoying that this function doesn’t work.Mlmarin9Version: 6.4.4

✓ It’s the small things...I love the concept of the “on the go” app to go along with my subscription. Just a few small things would make this a five star app. First, the receiver remote function is great but unreliable. Every time my phone or iPad goes to sleep it loses contact with the receiver and takes about 30 sec. to establish contact once I wake the device up. It would be great if they put a “no sleep” capability when the remote is being used. My Food Network app does this so I don’t have to unlock the device with dirty hands. I would think this can be done on this app as well. Second, local channels cannot be streamed. I use it while local so what’s the difference between using an iPad or a tv (except one doesn’t travel well to soccer games and swim meets)..It was good till it glitchesVersion: 6.2

✓ Used to love this app but recent updates aren’t helpingI used to love this app from 5 stars to 3 this week -things were easy to find so I could travel and watch shows live, watch recoded shows, watch on demand, update/schedule recordings and delete shows I had watched. Now the delete recordings feature has suddenly stopped working, my recordings are full (with a bunch of shows I’ll never watch) and new shows I love are not recording. BIG bummer. Hope they fix this soon - there are complaints on the forum, so I am not the only one with the problem, but the “fix” Att directs you to is directions on how to delete - that don’t work. Hope they fix the bug soon!.JessicaMorganVersion: 6.0

✓ Nice...when it worksLooking up the guide is great. Being able to set and manage recordings away from home is great too. Two stars for those. The app will seemingly randomly sign you out. That's not terrible (provided I can remember my password). The most annoying thing is that it won't remember my receivers. If I want to change the channel with my phone/iPad, it always says that I need to set up my receivers. I would sort of be ok with that f it were after app updates, but this is every time I try. After connecting it will work. That last few times, it has had trouble recognizing that I am on my AT&T wireless gateway requiring a gateway restart. I'm not sure why this app has such troubles with this. It seems like there is a quality control issue on the development side..NHPSEHVersion: 5.5

✓ 4 years later and this app is still awful.I have been using this app for over 4 years now and I’m still shocked at how bad it is. it constantly crashes. It’s super slow. I constantly have to close and reopen the app just to continue watching the same 20 minute program?!?!? It also locks you out of certain shows depending on what market you are in. I just do not understand how a company that charges over $100 a month for cable can lock me out of TV programs that are FREE if I am watching my TV at home? I find that I enjoy watching live TV on my phone, but AT&T U-Verse does not seem to care if I actually am able to do so. Considering how big of a company AT&T is, it’s rather mind blowing that they cannot make a smart phone application that actually works. I just wonder where all the money is going? It’s certainly not going to app development..CharmingvistaVersion: 6.5.1

✓ Please FIX this app!!Ever since iOS 15.4.1 installed on my iPad I have to delete and reinstall this app at least every other day, sometimes more often. It freezes. Data won’t load and I get blank screens. Sometimes it says “loading” but just spins til it times out or until I close the app. Also, there used to be a “Watch” button where I could select “watch recording on TV”. Now it can only be used to watch a live show when that’s an option. Selecting a recording was especially helpful when I’m not wearing my contact lenses and can’t read the menu on the TV across the room. It was also easier to sort the recordings by title instead of date. Please bring that back..Jamore17Version: 6.5.1

✓ I wish I could give 0 stars.Are all of the AT&T apps crap? I have Directv and cell service. I bundled for a discount and downloaded the myAT&T app which is supposed to give me access to both accounts. I just want to use the remote control feature shown on the apps. It says error with the server when logging in and jumps me over to the Directv app. So I download that. I click to get into tv programs and it jumps me over to another download screen for a third app - the U-verse app. So I’m already into this for two apps, what the heck, let’s try 3...now it says my password contains invalid characters. It’s the same (bleeping) password as the first 2 apps! Why are letters and numbers suddenly invalid? I’m done. Roku has a great remote app and even lets me play the sound through the remote app so I can use the headphones on my phone and mute the tv and not disturb my husband. So Netflix it is..Katwil72Version: 5.6

✓ Worthless app! Waste of time!Don’t waste your time downloading this app, even if you do have iPhone. Doesn’t matter. Only thing that you can do with this is sign into your account and schedule a recording. Live tv offered one option which was some boring news commentary. You would think that you could access your recordings to watch since they have a tv remote in the app. But no, it does nothing! No access to On Demand or your recordings! AT&T needs to get their act together and make their content available to their customers like Directv’s app. For a company so big you’d think they could create a decent app with all that technology. No wonder people are going to Spectrum and other companies. They’re taking a lot of money from us but what exactly are they doing with it? This doesn’t rate 1 star but I had to choose.Had Enough of ATTVersion: 6.2.1

✓ Log in problemsEvery time I try logging in to my account with the uverse app, I keep getting a notification that I have exceeded my number of attempted log ins and forces me to reset my password. After resetting my password I have to go to my computer and re-enter my password in order to get my emails. This is also the same for my other electronic devices I have (iPhone, iPad, etc.). After using the app and closing it, later I will try to open the uverse app requiring me to log back in. I’m back to where I started requiring me to reset my password again because of exceeded attempts trying to log in of, which I only tried one time. I really don’t think the left hand of the company knows what the right hand is doing and vice versa. Please fix the log in problems..WedincVersion: 6.6.2

✓ WiFi vs. Cellular conflictI have a U-verse package that includes internet & phone. I have unlimited cell service with AT&T also. I would like to know why I can only access my recorded shows on my iPad if I am on WiFi. I have an unlimited cellular plan that my I-Pad is connected to that I can’t use for my recorded shows. I can watch live tv, but not recorded shows. My cellular service has more range than WiFi. I’m not always where I can get to WiFi. I’ve noticed some apps are so insistent on there apps having WiFi access instead of cellular. It almost seems as if they have something against cellular. This app should be able to work with WiFi & cellular when it comes to recorded programs. And in case the thought comes to mind, the On Demand feature doesn’t access every show. I want to be able to access my recorded shows using my cellular connection when I am away from home..C. Edward S.Version: 6.2

✓ Must be Vigilant with U-verseThe cable and TV service, when operating as contracted, is very good. However, staying operational has been a small battle for me. In the first four months using U-verse, the modem has been replaced twice. Whenever repair service is performed it is necessary to then check the AT&T billing. If you are on a PROMO contract, AT&T could cancel the PROMO rate and replace it with the standard rate explaining that the repair service appears as a ‘New’ installation in their system. This is curious as all documentation and communication leading to the repair service state that client lost both TV and WiFi service and is requesting a repair of the U-verse service. In conclusion, U-verse service is good. The AT&T contract administration is a bit questionable/dicey during the first four months. Can they redeem themselves in the future? Only time will tell..Steelton MikeVersion: 5.9

✓ Very Unhappy Customer with this AppThere are commercials for new shows on HGTV but instead of them appearing on either the App or the U-verse Guide on TV, there old shows that aren’t scheduled to be on. Has AT&T just decided to do nothing for U-verse now? For weeks, the recorded or to be recorded shows didn’t appear either. As of this week, it is now appearing. However, new shows are also not being marked so even though it is set to record, because the programming is missing (not marked as new), it won’t record. I’m getting closer and closer to dumping AT&T. That means, internet, TV and phone…bye, bye. FIX THIS!!!!!!!!!!!!!!!!!!! Oh, notice if you look at the Most Recent reviews, NO ONE is happy!!!!!!!!!!!!!! If you aren’t going to support U-verse, then close the book on it and move everyone to streaming and be done with it!!!!!!!!!!.Vera49Version: 6.5.1

✓ Absolutely the Worst Company Ever !!!!Get Ready At&t cause this will be Posted everywhere... This company just recently tried to SCAM me so BEWARE ! Due to none payment they Cut me off , so I said I got to pay Rent anyway “ Just don’t charge me for services I don’t use” So She said “ Thats how we do it” It was off for a month, I reconnected to what I thought was the bill OWED.. Then i found they kept cutting off my cable within 2 weeks “TWICE”. & kept DOUBLE BILLING ME , they tune changed “Oh our policies and Procedures are when your U-verse is cut off due to none payment you are still entitled to pay the bill” Thats the Stupidest thing I’ve ever heard, that they don’t even have a Rebuttal “Thats just policy”. Now since your hands are tied kiss my BEHIND , I’ll take my money to somewhere who Value there long time customers & only charge For The Services Rendered. Save yourself the Headache, they gone try to screw you over 1st with the DOUBLE bills then you know what’s coming.. SCREW YOU ATT...Aaron FantaziiVersion: 6.0

✓ Even AT&T Tech agreed this APP does NOT WORK!I have an iPhone X, so quite capable of handling any app - EXCEPT for the LOUSY, FAKE APP that AT&T touts as being so great. Really? How can an app be great when it won’t even log in to account without “ERROR” caused by app and the MOST ANNOYING message to “try again later”!! I’m so frustrated with this. I just switched from Comcast where I had a streaming app that worked flawlessly! I’m happy to save money getting rid of highway robbery Xfinity, but it appears that “trading down” comes with problems that the provider apparently could care less to fix. What’s even worse? An AT&T tech doing install LAUGHED when I asked about app, stating it never works for him either, and hears the same from 100’s of customers. Here’s my question AT&T, if you can’t make the U-verse app ACTUALLY WORK...why have the darn thing? I’m deleting it AGAIN. I hoped reloading would help, but NOPE, same annoying frustration. I’ve read all the reviews that are like mine and find it hard to understand how this many complaints would be left without the company actually CORRECTING the APP so it WILL WORK!! ONE year contract and then switch again if still no improvement. Tired of these overly high priced cable/internet...packages that makes you pay for crap you don’t want and what you do want, doesn’t work!.Kim101112Version: 6.2.2

✓ Doesn't work, frustrating to try and use.I can be in my home on my home network with speeds around 24mbps and it still won't play. Picture freezes, sound stops, sound isn't in time with the picture, random jumps forward or backward 30-45 seconds or more. Often it says I don't have access to certain channels, which is a lie, because I do have access it just chooses not to provide them at that time. Terrible experience. Even tried it on my work network at speeds of 56mbps and the same thing happens. This app could be so much better, both features and if it would actually just work. Very disappointing since it is a major part of their marketing of the product that you have access to watch when you are not at home or on other devices in your own home and they can't deliver. How about a discount until you get the product you describe to your customers actually working. Oh, and I have tried deleting and reinstalling the app numerous times, am running the most updated version of both the app and my operating system..B2bpmbVersion: 5.5

✓ Remote control feature failureThe remote control feature of the iOS app refuses to recognize either of my U-verse receivers, leaving me unable to set up the remote control features. My iPhone 13 and iPad Air have the same issue, though both devices are enabled when I check via U-verse channel 9301. My version of the app is up to date, as are my iOS versions. Uninstalling and reinstalling the app does not resolve the issue, nor does restarting my gateway, which are the only steps recommended by U-verse’s so-called “support”. All other features of the app work, such as accessing the channel guide, setting programs to record, and deleting recordings (usually). A web search shows that this problem has persisted for years, yet U-verse does nothing about it..Austin Music GuyVersion: 6.6.4

✓ Live TV Doesn’t WorkWhat’s the point of the app if the live tv function doesn’t work? And why am I paying $100/mo for access to channels I can only get on one tv in my house. Every other option out there allows access to all the same channels from anywhere in the country. I’m shocked that a company of this size doesn’t have a decent app. I had AT&T everything for over two decades and just switched to T-Mobile for phones last year. That was a great move, especially after traveling through Europe. Now I’m looking for another provider for home internet and cable. It should be noted that I wouldn’t consider switching if this app worked but it’s not worth what I’m paying without being able to access it from anywhere. Especially in 2023..S annVersion: 6.6.7

✓ Awful AppHaving issues watching live TV & On Demand movies. Keeps freezing; running slow; in the middle of watching a movie, it will stop with a message that says “temporarily unavailable”. This is not only frustrating, but very disappointing. I’m paying for a service with an app that hardly ever works. I have only had this service for a little over a month & now seriously considering cancelling it. This App is pretty much hit or miss. Good thing I still have Netflix...no issue there or with the Spectrum App I used to have. To whomever is responsible for this App, can you please advocate for more money & resources to fix these issues? I read that Uverse is pretty much going under due the popularity of DirectTV, but, for those of us who tried to get it, but did not have a “direct line of site” this was the only alternative. Again, very disappointed..Gogirl43Version: 6.1

✓ Pathetic excuse for an appOh but it does work great! As long as you watch the libtard ignorance they want you to watch. Interesting how on home WiFi, or not, certain channels work just fine. All day. Every day. And others are stuck in the same 23 second loop from weeks ago. Delete it and reinstall you may say? Nope. Doesn’t work. Yet those channels that always work... yup, they still work just fine. We all know how big of scam artists att is but it does begin to get very frustrating when there’s a pandemic going on and we aren’t home because some of us are still fortunate to be working and can’t even get information except what they want us to get. Cover up? I agree. It is truly pathetic how these companies still think they American people don’t see what they’re doing. They’re all the same. If we want anything but local biased information we have to pay for service that we can’t even get. F you att. Good for nothing thieves..J u bVersion: 6.2.4

✓ Very poor serviceBeginning back in September or October of this year, the app began intermittently failing. Then it was ask me to log in every time I opened it despite checking “keep me logged in”. Often when attempting to log in using the credentials I’ve used for years, I would receive a message telling me I’ve reached the maximum number of failed login attempts; this on the first attempt. Sometimes leaving it for a few days things would straighten out, other times not. The other day this happened with the “my Att” app as well. Customer service when I finally was able to speak with someone was less than helpful and was not listening to the actual problem. Finally I agreed to try setting a new password. This worked for a few days but tonight we’re back to the same foolishness. Ready to drop AT&T as soon as I identify another vendor..Im ready to walkVersion: 6.6.2

✓ Garbage!!!! Every month ATT gets worseATT U-verse used to be good, but it has been steadily getting worse it seems each and every month. You can never rely on this app to work anymore if you notice the reviews are from years ago. My U-verse at home is not much better seems to be down every single day around six or 7 o’clock at night, so sick and tired of it you can’t deal with any buddy on the phone all they wanna do is send a tech out, and the tech comes says it’s something wrong outside same story. I would never recommend U-verse to anybody anymore, going back to dish Network where I never had any issues the entire time I had them, only switched so I could have Internet in one bundle but now I’ll have to get Internet elsewhere and go back to dish..Rich6744Version: 6.4.4

✓ Direct TV come firstFailed since the purchase of Direct TV. I’m still having issues with U-verse. They are trying their best to fade it out but there are people out there that bought into this lousy system years ago and grew to like it. After the purchase of DTV AT&T quite improving U-verse. It’s only going to get worse since the most resent purchase of TW. I’m paying AT&T monthly for TV, phone and internet but if I want to watch a series I have to download the networks app and pay for it when I’m already paying for it!! This is due to the fact that their OnDemand is weak at best. You waited to long to update your Data centers, switches, and fiber. Don’t get me wrong when all else fails copper and the old pulse system will still work. Unfortunately you decided to decrease your battery reserve and pray your generators turn on. Owning spectrum is great but fiber is the future and if you don’t update your servers to accommodate the fiber your ability to provide fast quality service will fail in the near future..Julsam18Version: 6.0

✓ My negative reviews...UPDATE 6/2/23: "Update" after "update" and the app is still glitchy, buggy, NEVER works. Call and ask for help and typical ATT PUverse---it must be YOUR fault as the user. It's 2023 and they're still nowhere near their competition in terms of having an app that's usable. Fix. Your. ****. I'm embarrassed for you. Also, your reviews are still baloney. NO WAY you have a "4.7 star" review for an app that's never, and I mean NEVER usable. Pbbbtttt. Previous review: My negative reviews keep getting taken down. Is that how you maintain the "4.7" rating for an app that never works for anyone? In the however many years you've had this app, it has NEVER worked properly. Glitches. Blackouts. Instability. Poor UI. And how many times have negative reviews been taken down and for what reason? This service is HORRIBLE. There are plenty of better alternatives. Please keep this in mind. If you can't provide a service that works, customers will continue to look elsewhere for companies that provide services they promise..PfewyVersion: 6.6.4

✓ Why is your app so bad?I have a membership to four different streaming services. Three of those apps never give me trouble. Why is your app so bad? 1) Don't even bother with the 'favorites' star. The moment you log out and back on and try to use the favorites link to easily watch your shows, it doesn't work. 2) Don't be a busy person because if you are in the middle of a program and have to pause for too long your show will not continue playing. You will have to completely exit out and reopen the app. 3) I keep getting 'licensing rights' errors when clicking on shows that show in your top menu. If I try to close the app and go back in too many times, I then get a message that I have opened too many sessions. 4) Keep getting errors stating I don't have access to certain channels when I do in fact pay for said access. I have to close and reopen app several times in order to fix. 5) Experiencing a sorely un-missed lag time pixellation that I thought was a thing of the 2000's, not this decade. As I said before, I also have three other streaming apps on my same tablet. I do not have any of these same issues with those other apps. Hire some free college interns to help your IT department figure out how to iron out these kinks..JelrrrVersion: 5.7

✓ Less than averageUnfortunately the only positive comment I can make in support of this app is the price. AT&T provides a very competitive price for its cable package which includes the U-verse streaming app. Many times I find, with a strong internet connection, that I still cannot access some channels. I then have to delete the app and install it again. I have had to do this numerous times. I also cannot watch recorded shows on U-verse. I contacted customer service about this only to be told that I should be able to and they have no idea why I cannot. Wonderful. I will be switching at some point soon to streaming tv services that will allow me to watch all channels while away from home, without the regular local channel blackouts and buffering issues..NlsnsdVersion: 6.4.4

U-verse works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact U-verse.