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AT&T Enhanced PTT/ FirstNet RR App Complaints & User Negative Comments 2024
AT&T Enhanced PTT/ FirstNet RR app received 38 complaints, negative comments and reviews by users. Have you ever had a bad experience using AT&T Enhanced PTT/ FirstNet RR? Can you share your negative thoughts about at&t enhanced ptt/ firstnet rr?
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AT&T Enhanced PTT/ FirstNet RR for Negative User Reviews
✓ IPhone 11 not yet supportedI upgraded to an iPhone 11. EPTT app shows the service has been suspended. I called tech support, they passed me to “advanced” support only to notify me that it is not supported on the new iPhone 11..Version: 9.0.0.85
✓ UpgradesThe app tells me that I need to do a update but when I go to the App Store it says that my phone is on the newest software.Version: 8.1.0.8
✓ Needs a lot of improvement.First the volume is way, way, too low on my iPhone 5. Using this in the street is impossible since you can't hear the messages. Defeats the purpose of using it if you can't hear what's being sent. There needs to be a message repeat option added, since the volume is too low I never get the hear the initial message forcing me to ask the sender to repeat the message. So far the app is good but a lot can be improved. These are the only two problems I have so far found from the short amount of time I have spent with the feature and app on my phone. Please fix and improve..Version: 1.0.0
✓ Disconnect from serverThe battery drain problem has been greatly improved. Sound quality is good. There is a problem with this version. It keeps disconnecting from the server. Everyone on the roster appear not available. We all have to call on the phone to have PTT reconnect again from time to time. If these problem solved, I will give 5 stars..Version: 2.0
✓ Volume Too LowThe volume is too low. Even with the volume level on the phone turned all the way up, the level that comes out of the speakers is too low. Also found that the App has to be running active or in the background in order to work and receive an alert. How soon can we expect a fix for the low volume?.Version: 1.0.0
✓ HelpThis app needs much improvement please help. The option to choose a ring tone that you can hear would be very helpful. And now Version 1.1 insists that you turn on location services which is a major battery drainer. It does no good to have an app that drains your battery before the days end..Version: 1.1
✓ StaticCan hear other callers voices but all they hear when I call them is static This is the second time I've contacted EPTT support but they have never have responded!! Att send me a link for a download but my phone won't let me do it!! That version is newer than the one in my phone. I wish there was a way to delete the old version and download the new one..Version: 8.1.0.8
✓ IPhone 15 proWe need this update quickly!!.Version: 11.3.0.23
✓ This new version is awfulWhere to start.... The sensitivity is way off. You have to manually go back to the main menu when you end a call...every. single. time. The calls coming in don’t show up sometimes if you’re in a call with another radio. If you miss a call and it actually shows up, it’s no longer red, it’s just white text stating “missed call”. The contact names are cut off on the main screen. The issues go on, and on. Bring back the old version!!.Version: 8.3.0.13
✓ Needs improvementVolume is real low and it keeps going from available to not available. Please update. It keeps alerting me every 10 seconds. I really need this app for work and its terrible..Version: 1.0.0
✓ A messApp is a mess. Can’t unlock your screen before you’ve missed a call. Unable to see who’s calling with the screen locked. No ability to shortcut from the lock screen to the app. Unable to clear missed notification badges (also unable to find where the badge is actually coming from.) I’d wish I could tell you to save your money and convert to a dedicated PTT device, but the Sonim devices offered by ATT are so cumbersome, and unreliable they make the whole experience not worth it. All the problems that exist on this app, exist in those devices. As well as a bevy of software bugs that make them little more than ballast for you to lug around..Version: 9.0.0.21
✓ IPhone 8 PlusI bought my iPhone from the apple store and att claims that I cannot use eptt cause i didn’t buy the phone from them!!.Version: 8.3.0.13
✓ MisleadingAT&T does not offer PTT for new phone lines it has been grandfathered since 2013 very misleading this app should not be offered the ad to add PTT on the website should not be offered this is very misleading and is wrong another great service crucified by AT&T.Version: 1.7
✓ Travesty of an APP!!!Listen to your users AT&T! This App is absolute garbage! I don't understand how in a world of competitive software and technology, that a company with billions of dollars in resources can not only design but release such a travesty of an App. This App is unusable. Other users have nailed it. Fix the low volume and battery life problems. You have one of the most powerful phones in the world, with millions of users and this is what you come up with?! Ridiculous! Everyone involved in this design team should be fired and get jobs were mediocrity is the standard so they can finally excel in something for once..Version: 1.1
✓ Volume way too lowAudio is way too quiet. Both alerts and voice transmissions are hard to hear. Needs amplification options such as those in Zello, which is actually usable..Version: 1.6
✓ Good in theory, but needs workI'll simply put it that if I didn't have to use this app, I wouldn't. It is slow, if you are moving between wifi and cell data frequently it takes forever to sign back in. And the other reviews that say volume is too low are absolutely correct. I know people with this app on a Samsung and you can hear it from across the room. Please fix and update.Version: 1.0.0
✓ Location Services?This needs to be able to be switched on and off... location services make this a real battery hog despite its functionality for work..Version: 1.1
✓ Good but not greatFirst: this is a good app and does exactly as promised. That being said though, there are several draw backs if considering using this on an iPhone. 1 problem is that if you don't use it much iOS will disconnect for the server making it impossible for others to use the EPTT to contact you. You can get around this by looking at the app every hour or so. 2 location needs to be on, this is part of the battery drain, no reason I can think of to have on, when there is no way to see locations of other users. This app needs an update, turn location services off, that will prevent the major battery drain. If your a casual user or use it for fun, then it's a 5 star app. If your using this for critical operations, get with the times and use it as a phone not a walkie talkie..Version: 2.0
✓ When will this work on the IPHONE X?????I will be buying the iPhone X when this app is available for it. There are a lot of people in my company that will be doing the same thing. Please hurry up and get this working for the iPhone X!.Version: 8.3.0.13
✓ Will be great if update fixes a few problemsI miss my Nextel, this app is going to be great when they fix the sound and battery issues, also I am having an issue with the app going offline then back on. I found a way the fix the battery issue is to turn off the apps ability to use the location services( under the privacy tab in the iPhone settings menu).Version: 1.0.0
✓ 100% Failure!Typical AT&T. Why advertise and launch an app that doesn't work? I downloaded app set it up and all he says is "Server Not Available". Tried several times on different occasions with the same results. Really??.Version: 8.0.21.9
✓ Even app support errors out.Can’t even access the app support on the application page. No responses to complaints by developers shows lack of effort to fix issues, not acceptable for a service billed as a solution for first responders..Version: 11.3.0.16
✓ Previous version was betterI agree with the last user, for whatever reason they decided to force you to use location services in the latest version. Eppt with location services can drain a full battery in about 3 hours, even if you arent using it. If you turn off location services the app will shut down. AT&T please either give us an option to run the app with or without location or services or just remove it completely. It's to the point I don't even fire it up anymore because my battery life is bad enough as is. I would roll back to the previous version had I thought to do a backup beforehand. I would say unusable in its current condition..Version: 1.1
✓ Location ServicesNo, you don't need to require Location Services for this app to work. It's a voice app, and if I don't want the app to know my location I shouldn't be required to furnish that info. Deleted..Version: 7.10.0.29
✓ Needs improvingGreat start but two major issues. First it eats up battery in my iPhone 5, I end the day typically with 80-75% left, with this app on, I barely have 20% before dinner. Also as others have stated they need to find a way to increase the volume on the alert ( also allow you to change alerts) as well as the vocal volume. You know the speaker is louder so why can't this app be louder?.Version: 1.0.0
✓ Does not work with iPhone 14 Pro MaxThis does not work with iPhone Pro Max. Spoke with my FirstNet rep and they say hopefully by the end of year. Not very useful for a first responder..Version: 11.3.0.16
✓ Not working with iPhone 12 pro maxAfter many hours on the phone trying to get this resolved multiple resets and reinstall still not working need someone to help resolve this issue worked find with the 8 plus iPhone that the iPhone 12 pro max replaced need someone to step up and resolve this issue ASAP Thanks.Version: 9.1.0.53
✓ IPhone XRTHIS APP IS NOT SUPPORTED ON TGE IPHONE XR. WASNT TOLD THIS UNTIL I BOUGHT THE XR..Version: 8.3.0.63
✓ Horrible battery drainAT&T come on. The app itself is great for what it's supposed to do. It constantly keeps location service active so you will drain your battery in no time. For having to pay for the service per phone I find this unacceptable. Check location once, and parse it on ptt, or at timed intervals. Unless you plane to offer mophie packs to all your customers I don't see the need. I wanted to use this to integrate my lmr system but it doesn't seem it will be feasible unless they correct the problem with location service..Version: 1.2
✓ Need some workIn order to work needs to be open all the time and drains battery fast,they have the idea but needs some work first of all make it work in back ground..Version: 1.7
✓ EPTT issuesVolume ringer too low, eats up battery, unable to answer when phone is locked. Way too low volume too low when communicating with others. At this time it is not worth $5.00 a month and a POS! Come on AT&T invest in fixing this program. I give it a 1/4 star!.Version: 1.0.0
✓ Needs Work-update soon pleaseUI and layout are excellent. I am on iPhone 5 and there are bugs that need attention so this can be a 5 star app. Battery drain is severe when even the phone is on sleep mode. The speaker sound is too low. This app also affects speaker functions on other apps and any sound notifications the phone has. Example is if you run maps with voice navigation it will kill the speaker and you cannot hear the directions..Version: 1.0.0
✓ App is now unusableAfter the recent update, this app no longer can receive calls made from talk group channels with integrated dispatch users. This app is unreliable at best, and I pity the agencies that rely on this for emergency communications..Version: 10.0.3.34
✓ WORTHLESS unless everyone is on AT&T!!!WORTHLESS unless everyone is on AT&T! What good is this when others you need to ping are on T-Mobile for instance?! 💩 Also Apple needs to make iPhone speakerphone WAY louder like the Nextel/iDEN i90c was!!! Too quiet on even iPhone 5s. 💩 See now this is where Apple should just create their own PTT solution, as there is too much fragmentation in the marketplace w/each carrier doing their own flavor! Apple should also either add a dedicated yet programable button for PTT use on the side of the iPhone, or at least allow a volume button to be programmed for this or something!.Version: 2.0
✓ Not too greatDrains the battery on iPhone 5. Very quiet on alerts and when speaking. Miss a lot of calls. Frequently has to be restarted due to it causing my phone to vibrate about every 10 sec. Even if no one is trying to reach me. It is a decent start but needs a LOT of work..Version: 1.0.0
✓ Can’t even get it to workI was told to download this on my work phone. Have not been able to download it. Supposedly an ATT issue..Version: 8.3.0.39
✓ Not CompatibleI ordered push to talk when I got my iPhone 6s and I could not install it properly. I called AT&T and they told me that PTT is not compatible with the iPhone 6s. The representative also let me know that this is per phone and not per account. So the $5.99 that I was paying per month was only for one of my two phones so I couldn't use PTT to talk with my wife unless I paid another $5.99 per month. Needless to say I cancel the PTT service..Version: 2.0
✓ Won't work with 6s PlusI pay for this feature and use it daily for work. However when I upgraded I was not aware this wouldn't work! I would rather have my old phone and be able to use this than have a new phone without the push to talk because I use it so heavily for work. PLEASE HELP!.Version: 8.0.21.4
🙂 AT&T Enhanced PTT/ FirstNet RR Positive Reviews
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⛔ AT&T Enhanced PTT/ FirstNet RR Problems
