Genesis Virtual Guide Negative Reviews

Genesis Virtual Guide App Complaints & User Negative Comments 2024

Genesis Virtual Guide app received 16 complaints, negative comments and reviews by users. Have you ever had a bad experience using Genesis Virtual Guide? Can you share your negative thoughts about genesis virtual guide?

Genesis Virtual Guide for Negative User Reviews

✓ Does not loadWhen I try to open the App it gives an error message. Called Genesis Support and they seemed to not be aware of the APP..Laser98Version: 1.5.1

✓ Where is 2018 G90 premium?This does not look good for Genesis when they can’t even have current model on app. Are you guys still in business? I was going to by a G90 3.3T Premium but this lack of follow through gives me doubt about the commitment by Hyundai for their new brand..AZHenry12Version: 1.0

✓ Does not include my G80 modelRight right at the start the app ask you to identify what model genesis car you own. Right now it only supports 2017 models. My model, the 2018 G 80 sport Coupe, was not available in 2017 so this app is useless for the G80 that I own..JohndardenVersion: 1.0

✓ No 2018 G80 OptionWas interested in trying out this app for my new G80 3.3T Sport, but the only model year available was 2017. App needs to be updated to include the current year’s models..PhizbamVersion: 1.0

✓ Still no 2018 models!What’s the use of a guide that doesn’t include my vehicle? Genesis sent me a fancy gift package that included a “Genesis Owners Guide”, which suggested I download this app. Why, since the app doesn’t include my car!.NY David21Version: 1.0

✓ NO 2018 Models loaded!It’s June 2018 and still no 2018 models loaded on this app! Why? I am a very proud owner of a 2018 Genesis G90 3.3T and find this vehicle with much more “craftsmanship “ and “workmanship “ than the new Lexus LS500; the engine is a beautiful piece of engineering work. I have “digested” the manual and want to have thus particular visual app in my iPhone, BUT unfortunately cannot as it only lists 2017 models!! In addition, this app has never been revised - it’s still on rev 1.0! So many amenities for new Genesis owners and this app doesn’t apply to new vehicles. I cannot even open it because it only states 2017 vehicles! Please, get on with it and, load 2018 vehicles!.NASA535Version: 1.0

✓ Out of date.2022 cars released. But it’s for 2020 models. Will change, once this is updated. If ever..CanoeReaderVersion: 1.5.1

✓ Videos do not playError, unsupported URL.Hambone boyVersion: 1.0

✓ No 2018 G80 SportI just brought home my second Genesis... First was a 2015 Ultimate and now a 2018 G80 Sport. Fabulous cars, but why it’s not reflected in this virtual guide is beyond me. Please update to include 2018 and soon to be released 2019 models..JaunDawgVersion: 1.0

✓ VRPretty much useless. No details. Could be linked with user manual to be functional.New g70 ownerVersion: 1.5.1

✓ UselessUnable to download the guides. It always reports a “Temporary Server Problem”. I’ve tried every day for a week. I emailed Genesis customer service but never got a reply..Ed. BVersion: 1.5.1

✓ PitifulWon’t even load. Hopefully, the car is better!!.Always.TravelingVersion: 1.5.1

✓ Terrible never got it to workTerrible never got this app to work.DefragFLVersion: 1.5.1

✓ Won’t even launchA Temporary Server Error has occurred..FonehomeVersion: 1.5.1

✓ Why so limited ?This would be awesome if it included all models of the Genesis, and not just the 2019 models. I just bought a 2013 Genesis sedan, downloaded the app, and was disappointed. Any chance we will see more models ?.ShawnychaoticVersion: 1.0

✓ GV80 model not includedDownloaded this app to use for my 2021 GV80, and it’s not even an option!.Hawk612Version: 1.5.1

Genesis Virtual Guide works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Genesis Virtual Guide.