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Genesis Intelligent Assistant App Complaints & User Negative Comments 2024
Genesis Intelligent Assistant app received 31 complaints, negative comments and reviews by users. Have you ever had a bad experience using Genesis Intelligent Assistant? Can you share your negative thoughts about genesis intelligent assistant?
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Genesis Intelligent Assistant for Negative User Reviews
✓ This app doesn’t work 80 percent of the timeThis app doesn’t work 80 percent of the time so don’t bother using it when it’s your only option. I tried going to party and leaving my keys inside my car so that I won’t lose them and just use the app to unlock my car when I leave to get my keys and go. Well, let just say it the app said the service was down at the moment. My husband had to drive 45 min with the spare key for me to unlock the car and leave. I was so frustrated. Btw I drive a 2023 Genesis GV70 sport prestige..Version: 3.1.0
✓ G90 Remote Start using AppHow I miss the days when I could just tap my key fob and my car would ALWAYS start and not tell me “remote start with climate control unsuccessful” after waiting 3 or more minutes for a response. It takes 4 or more tries to get it to work (and it’s not a phone/Wi-Fi/internet problem). Most times there’s a problem with the server. When it does work the maximum running time is 10 minutes. On a cold day in New Jersey you need longer than that to warm up a car. So just start it again you say… which means I have to go through the whole remote start headache and deal with the multiple “unsuccessful” scenarios. I used to be able to connect to my Google assistant to start my car through Genesis but even that was taken away and is no longer available. There’s more problems with the app than you would expect, especially since you are paying for this service once you pass the free trial period. Wait until you find out that you have to subscribe to one option ($100) in order to make the other option (remote start $100) work. I guess that’s the price you pay for having a LUXURY car. It’s still hard to get over seeing someone start their Corolla with a few clicks while I am forever waiting for my G90 Ultimate 5.O to start..Version: 3.0.7
✓ Spotty reliability, doesn’t stay logged in, occasionally fails completelyHere’s a thought guys... before updating your service to say “an update is required, please update in the App Store” you might want to wait until the App Store has accepted your app update. People generally don’t enjoy multiple day outages. Even outside of that, when it’s “working” I have to log in every time (remembering app logins is a solved problem, not rocket science) and the uptime of the service is around one nine... fails to log in Avery tenth time or so. Seriously, fix this. It’s ridiculous. Mercedes, BMW, Tesla, Lincoln, and even Ford apps are not exhibiting these problems. Better to not have functionality than to have functionality that seldom works..Version: 2.8.15
✓ App is mediocre at best and very inconsistentPlease Genesis invest way more time in making this app consistent and reliable! You are doing a disservice to the great tech you have in your car with this borderline terrible app experience. It might be more tolerable if you were starting from an amazing app in the first place but this is a pretty basic & mediocre app that crashes and fails to update close to 1/3 of the time. This app needs a major overhaul to actually make it a modern app that enables you to control most of the car settings (silly I can’t set the climate temp from the app) and needs to update the status of my car 100 percent of the time, the number of times I get a message my request couldn’t be completed is insane!.Version: 3.0.1
✓ App needs a lot of workI’m a new Genesis owner and while I’m happy with the car, I’m less than satisfied with the app. To start, the remote start functionality is not working. Tried restarting the app and the phone multiple times. Second, the calendar integration is obnoxious. Reminders go off at odd intervals and repeatedly so. I turned it off just so I didn’t have to deal with it, however, that seems to limit full functionality of the app. Third, it would be nice if the app had the ability to tell you location and mileage. As a previous Chevy owner, their app could do that and you wouldn’t have to be within a mile radius like the Hyundai app for it to track location. Overall, my comments and others should indicate your app needs improvement..Version: 2.8.26
✓ Lacking quality of experience and technical excellenceOverall the Genesis app leaves me wanting much more. The quality of experience is far from the app offerings with Porsche and Tesla vehicles. Problems - The app looses connectivity with my 2022 GV70 monthly. I need to call into support f on r instructions on how to restart Genesis Connected Services in the car each time - At odd hours, you can open the app and find that planned maintenance means that you can’t use the app. Can’t recall last time I used a mobile app with planned outages. - When things do connect, the screens load slowly and it can take over 5 seconds actions to reach the car. - Sending a location to the car isn’t integrate with iOS share actions. You need to search the point if interest in the Genesis. Usually I’m looking at locations in Google Maps and what the share action like what Tesla supports. Highlights - The utility offered by the app, when things work, is broad. You can control climate, doors and even profile seatings. - Viewing the vehicles current range on the starting page is handy!.Version: 3.0.5
✓ Terrible app and serviceThe idea behind this is great but unfortunately the execution is terrible. When it works, it works slow. It takes several minutes from the time you issue a command through the app before it registers to the vehicle. Even then it seems to fail 15-20% of the time. What’s more frustrating is that is costs $300 a year for all of the services. For that price I would expect them to work reliably and quickly. After several failed unlocks today I tried to call support and the hold time was over 35 minutes. I keep hoping they will improve things but after years they have barely updated the app. It still doesn’t even have support for the iPhone X display well over a year after it was released. Note that the screen shots show it on an X but they don’t show that there’s huge bars on the top and bottom. Genesis needs to take this one back to the drawing board..Version: 2.8.14
✓ Pretty clunkyI had a Tesla Model 3 and the Tesla App was far more intuitive consistent & easier to use. Once signed in, i can do everything. No more “PIN”s or anything. This app feels like different parts was done be different departments with a different UI and workflow. Very confusing. I still don’t have app as key implemented because, I parentally, i have to call some one. I also cant figure out how to see what the cameras see in my car (Sentry mode) as i can with Tesla. The car is a better car than Tesla (ride, handling, NVH, more colors, etc. But the app and tech as along way to go..Version: 3.0.5
✓ Fantastic Cars, Dismal AppRecently bought a GV60 to join our existing Tesla that we’ve now owned for 4 years. It goes without saying that the Genesis has a far superior build quality. However, the usability and experience of the app is fairly terrible. Genesis, you all have an opportunity to capture a huge market with your HKG EGMP platform… there are so many little things you could do to streamline the usability of “intelligence” of the apps. For one, normalize the naming convention and make the digital key much easier to set up, take a note out of Teslas book, please. No need to reinvent the wheel! Checking on my EVs charging status should not be limited to 15-20 daily requests only, that’s ridiculous! What’s the point of having a paid connected service then?.Version: 2.10.0
✓ Update FAIL…has been improved…still needs work.The January 2023 update was an utter failure. Genesis customer care reached out via email and had a work around. That didn’t work. Then, after reporting the workaround didn’t work, they contacted me by phone. We found another workaround that was successful, and Genesis has since sent another update to the app, though I am not willing to attempt Face ID to see if it worked. I do not have to change my PIN daily anymore, however the app is still VERY slow to load at higher use times of the day. It takes approximately 3 minutes for the app to load, about a minute for the app to accept my command to request the remote start, and then the usual minute or two for the car to start. So up to 4 minutes to complete a task that only took 20 seconds before. Previously after I made the request I just closed the app. Now I have to stay in the app until I see the message that the request was received, or else the request seems to get lost. I can get my remote start request now, it just takes too long compared to what it was before. We lost functionality for a prettier app? Not worth it..Version: 3.0.3
✓ Good, needs improvementI love being able to start my car from inside a building and have it cooled off when I get to it. Usually it works. Sometimes it doesn’t - like when I’ve forgotten to lock my car, but sometimes I don’t know why it didn’t. My biggest complaint is that when you start it remotely, the blinkers blink until you get there. I’ve contacted them about this. They say it’s so you and others know your car is running. I say it’s a safety hazard - if I’m at the mall at night by myself, I shouldn’t have to advertise that I’m coming to my car. I can’t start my car in the early morning when I’m heading out, because I don’t want these very bright blinkers disturbing the neighbors who are still in bed. Also, I have people telling me about it all the time - “Your car’s blinking.” When I renewed the service over the phone, I mentioned this to the CSR. She says people tell her this all the time, but those who make decisions about this won’t budge. They could certainly make it an option that you can deselect, as they have with the defrost option. As for the car’s status it shows, it’s often inaccurate. It will indicate that my car is running when it’s not, etc..Version: 2.8.8
✓ No heated/cool seats or window control from appUpdate Sept 6, 2021. The app is not working at all. 0 Stars. First, let me start by saying this is my second Genesis purchase within three years, and I’m disappointed that the app still doesn’t offer the following options. Controls for heated and cooling seats as well as window controls. 1. When I remote start my car there should be options to select which seats in my flagship Genesis G90 as well as the other models that will be heated or cooled from the app. There’s nothing worse then sitting on cold seats in the winter or hot seats in the summer. 2. There should be an option to control the sunroof and windows as well. Both Old and Young Luxury owners desire better features..Version: 2.9.1
✓ $60,000 car and this is your best effort....?This app is terrible. Commands take forever to fire, formatting is stuck in the mid 2000’s, absolutely minimal control over the vehicle, and what’s the deal with the lights flashing during auto start? Not to mention that you have to enter in a 4-digit pin for every command. Look, I get it. The are all 1st world problems. But I just bought an incredible $60,000 car and expected the app to at least come close to these high standards. One of the lamest things is you have to wait 50 seconds between sending commands. And it takes at least a minute from the time you’ve sent the command for it to register. “Lock”.............waiting..............maybe it locked, maybe not. “Autostart”.............waiting........”we’re sorry. Your request cannot be submitted, as you must wait 50 seconds between commands”......waiting......... My 2006 Toyota Tacoma (hunting truck) has a $100 aftermarket key fob that does exactly what I ask it to, exactly when I ask it. Genesis dropped the ball big time on this app..Version: 2.8.9
✓ Not enoughTexas gets very hot, so the remote start is a must, but this app leaves much to be desired. Pros Vehicle commands are within a minute, and starts 98% of the time. Cons If the sunroof or any window is open, the car will not start. This is very frustrating if you live in a hot climate and leave windows vented. You cannot use find my car and other features, if the vehicle has not been started in a week. So if you are traveling for longer than a week, don’t rely on this app to help you remember where you parked at a large international airport. Blinking LED lights are extremely obnoxious, the parking lights would be adequate. I don’t understand why I can’t activate the heated/vented seats on my luxury car... Still no support for Apples shortcuts, I would like to start my car with Siri as part of my smart home. This is not difficult to enable.... It’s as if Genesis leadership doesn’t use this app, has low standards, or maybe there’s no innovation at the company....Version: 2.8.15
✓ Just OK. Simple things need improvementI already have enough assistance with my schedule, the weather, and so on. Stick to the basics. Give me control and details on my car. Quick and simple. If my doors aren’t locked before remote start is triggered, lock them - don’t fail the command. Remote start should last more than 10 minutes. It’s a hot humid 102 in Florida today, 10 minutes won’t do it. Why on earth the hazards need to flash blow my mind. It’s like “look at me, I’m a running car!” Or “Emergency, Hey Stranger, come approach me!” I absolutely love my G80, but more intuition needs to be put into its remote connectivity processes. Also, Version 2.8.22 broke for me. I haven’t been able to use the app for days. Using iOS 12.4 Beta..Version: 2.8.22
✓ FrustrationsAfter owning my Genesis for six months, there are many features that keep me very frustrated. Such things as being unable to lock my car without the fob in my possession. I should be able to send my husband out to lock the car without the fob. Also that the garage door opener does not work unless the car is turned on often times my car will be sitting in the driveway and I need to bring it in or out but the garage door will not open without my purse on my possession. Also, I should be able to lock my doors by using the interior lock buttons after I’ve open the door to get out. Nope. And just since I’ve received my notice for my first service appointment needing to be scheduled, everything starts happening very oddly, such as the auto hold setting is turned on, and I don’t know how to turn it off. Love the cars looks. Love the way it drives. But there are many things in the design that should be adjusted and changed for future production..Version: 2.9.8
✓ App does not work well for meI love all the features available in the Genesis app. However, mine profile settings, specifically the option to sync your phone calendar with the app, has not been working for me. I do not like my calendar events coming to me via the app so I have turned off that option in my profile and hit save—-at least a dozen times. With in a day or two (sometimes less) my calendar events start coming to me through the Genesis app again. When I log into my settings the option for Calendar Sync is checked on again. No idea what’s causing this but it’s frustrating. I have also tried multiple times to save my home and work addresses in the location Favorites. In spite of always hitting Save after entering these locations within minutes both are gone from my Favorites. ☹️.Version: 3.1.0
✓ Love the car, hate the appGenesis makes great vehicle. I’ve owned my 2019 G70 for a year and a half now and it’s great. However the app is absolute trash. I would say remote start on average has worked 6/10 times since I’ve owned the vehicle (362 remote start actions logged since ownership). Out of the 60% of the time it works it still takes 2-3 mins for the car to start after pressing the remote start on the app. Very frustrating. I keep my vehicle software and iPhone up to date at all times so no blaming either of those. Recent app re design has made things even worse, for 2 weeks now every time you press remote start it tells you your pin is expired so you have to make a new one every time you get on. This app has been awful since I’ve owned the car with no sign in sight that it’s going to get any better. I plan on switching to a 3rd party remote start soon especially at the rates Genesis is charging..Version: 3.0.3
✓ App is extremely buggy/laggyJust got this car and I was impressed by all the good reviews. The features seem to work, however, the app seems slow to respond, and whenever I tap into menus I get error messages saying that certain communication failed. The app made it seem like I was going to have the ability to open my car with my phone, but upon requesting this I was disappointed when the app mentioned that the feature was not supported. I am hoping the developers and the manufacturer work closely to resolve these issues in the future..Version: 3.0.7
✓ Genesis AppApp is terrible. Delay time to start car is too long. Car starts with a/c mode despite being in Minnesota in winter. Multiple trouble tickets opened but no one can fix issues. Software update costs $25 but Genesis Concierge says it is free at a Genesis dealership during scheduled service. My PUGI Genesis in Downers Grove Illinois could not update. I am very disappointed in the technology aspect of Genesis. I appreciate the developers response but I do not believe you read my comments. The A/C mode stays on in winter. The settings are correct. Trouble tickets were opened to address this but 2 years later it still does not work. It’s great that everyone says the software update is free with scheduled service. You should tell your dealers that as my dealer as noted above could not update for free..Version: 3.0.5
✓ Slow and often doesn’t workFirst, I’m confused that several reviews I’ve reviewed trash the app yet there’s a 5 star rating. Something is weird. If my review shows more than 2 stars, Genesis is changing reviews. This app is awful. The only thing worse is the service. I’ve had to call close to a dozen times for problems with this app and eventually they almost always tell me they’re going to have to escalate the issue and I’ll hear from someone in up to 5 days. Not once have I heard from anyone. I have to eventually call myself and spend another 30 minutes doing the same trouble shooting. The app is ridiculously slow and about half the time it won’t work. Genesis, if you’re reading this, I’m confident Lexus, Mercedes, BMW, Cadillac and Acura aren’t worried at all about you becoming a real competitor anytime soon..Version: 3.0.3
✓ Horribly broken currentlyThis app is so broken right now, not only can’t I not reset my PIN (it goes in a loop when I go to reset sending me back to he beginning of the reset process)which is required all of a sudden, but the functionality to submit a bug in the application is broken because you can’t submit due to the submit button being blocked by the keyboard which you can’t minimize. On top of that you go to the genesis website so that you can contact the company and the login function is broken. This is with an updated app on a new phone without any type of oddities. Just a complete breakdown of the services and support on multiple facets. Genesis wants to sell luxury cars but can’t do the most basic of quality control on their application? I think they have a long way to go and this is a disappointing setback. Please contact me and resolve the issues and I’ll happily update my review to reflect as much..Version: 3.0.6
✓ Design needs some more workWorking better now but still makes two of my iphones hot while using. The message to hit the refresh button comes up every single time I open app, I think i got it by now what that button is for. It would be nice if it just refreshed on its own when opening app or automatically once a day instead of the constant reminder. When I tap Locate vehicle it does not do that, I have to swipe up on this Details part and then still tap locate now. Why the extra step. Bad design. What happened to climate presets, those were great..Version: 3.0.6
✓ Service Valet?Genesis allegedly offers “Service Valet,” in which the dealership is supposed to come and pick up your vehicle for service wherever it is, leave a loaner car, and return your vehicle to you after service work is complete. However, Genesis has provided no way to schedule this. It certainly cannot be scheduled via this app. Another concern is that, outside of metropolitan areas, the remote start fails about 4 out of 5 times. Update on June 29, 2019: Since the time that I route my original review, Genesis has lost many dealerships. This app has not been updated to reflect that. Therefore when you search for dealerships, many are listed that no longer exist. At this point, this app is virtually worthless for scheduling service appointments or finding a dealership..Version: 2.8.26
✓ Genesis App needs significant updates.The Genesis App and dealership network are by far the biggest reasons I would not recommend the brand. It’s really sad that such a technologically advanced car is hamstrung by such an old school application that requires constant refreshing, while occasionally kills the car’s 12v battery. This app needs to be automatically refreshing, period. Preferably via an active connection to the vehicle. A lot of in-car config settings are buggy too, since the app itself is missing a ton of in car settings, so the car ends up failing to “remember” a lot of in-vehicle settings once it pulls from the application configuration of vehicle settings..Version: 3.1.1
✓ Flaw In latest updateWe live in a very cold climate and we use the remote start on a daily basis. Since the update of a week ago, we have not been able to start our car remotely. It tells us that our pin token has expired. I went in and change the pin number, and we did get it to work. Later, when we were out, we decided to remote start the car and it’s telling us again that the pin is expired. There is no way we can we will change our pin every day. We are hoping this will be fixed soon..Version: 3.0.2
✓ APP vs Remote startupThe APP is great for a lot of things like sending addresses to your car, and seeing what might be wrong with the car. My issue is the REFRESH CONNECTION. The app doesn’t allow you to just one button start anymore. It is steps and some of them you have to repeat 2-3 times to get it to work. I love my car and the app is sleek but it requires too many steps just to start the car. And that’s if it doesn’t fail to connect/start. The older version was less steps and didn’t have the refresh that doesn’t refresh on its own. Suggestion: Add an auto refresh that runs concurrent with the app or add an remote start to the Key FOB. Side note: Add in XM radio to the package vs separate.Version: 3.0.4
✓ Functional, but not great...I like being able to remote start my car, lock/unlock doors, etc., through my iPhone and Apple Watch. However, sometimes it takes several minutes, or doesn’t happen at all (yes, while the iPhone and car in cellular service areas). I should only need to open the app on the phone via Face ID once, not again to send commands. On the Apple Watch, once the watch is unlocked, I shouldn’t need to put my PIN in to send commandS. If it’s safe enough for Wallet to operate that way, should be good enough for my G70..Version: 2.8.66
✓ SlowIt’s slow. You have to reset the app before using so you can’t leave the app open. Remote starts are slow and sometimes just don’t happen. I’m not sure if it worth being tracked and spied on by their privacy policy. Update: Received an email about my Review which asked me to make sure my OS was updated and I was using the latest version. I’ve always been updated. The new version is the same features with a different layout. Unfortunately, server issues still exist. I also had to deny the app access to my calendar and delete and reinstall the app. This was because the app would notify me constantly about events in my calendar that I don’t drive to. No option to turn it off. Once again the privacy policy is to collective and it still has a slow response, slower than 3G. It is unreliable even when the car is 15 feet away in the driveway. It’s disappointing to send a request to start the engine, heater, defrost, and seat heat on a freezing morning, then walk out the front door and find out nothing happened as requested. Using the key fob works better..Version: 3.0.3
✓ Very, very slow and needs a lot of workThe app works *most* of the time, but very slowly. On a 400mb/s 8ms latency connection, it takes 30 seconds to 4 minutes to do such tasks as start the vehicle, close doors, or simply to refresh. Since my connection is not the issue, this appears to be an app and/or server issue on the part of Genesis. Running iOS 13.1.2 on an iPhone Xs. Dealers upload service records to the Genesis portal. However, you can’t see the services performed when clicking “Service History Tool” in the app. Results are always blank. Instead service history can only be seen on the desktop Genesis owners site. However “Services History Tool” does let you add your own service records, but those are NOT reflected in the desktop site. It’s almost like they have separate databases for the app and the desktop site that are not connected. Starting the car remotely makes it flash it’s lights, calling unnecessary attention to the car, posing a safety risk, especially in sketchier parts of the city. The car itself is great so far, but this app is utter trash. Hyundai/Kia/Genesis need to make quality of software as much of a priority as that of the car..Version: 2.8.44
✓ Luxury car/trash appThis app is SLOW, and I mean painfully slow, when it does work. Nothing like standing beside your car, trying to remote start for the action to say “pending” for 3 minutes just to fail over and over again! My favorite is that it ALWAYS tells me my car doors are unlocked, when I know they are not. This glitch also causes actions to be unsuccessful. I’ve also had my trunk on my G70 refuse to open because the app thinks it’s already open! I had to crawl in through back seat and pull the inside manual lever! This app should at least be on par with other brands that are way cheaper….Version: 2.10.0
🙂 Genesis Intelligent Assistant Positive Reviews
Genesis Intelligent Assistant works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Genesis Intelligent Assistant.
⛔ Genesis Intelligent Assistant Problems
