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TechSmith Capture App Complaints & User Negative Comments 2024
TechSmith Capture app received 68 complaints, negative comments and reviews by users. Have you ever had a bad experience using TechSmith Capture? Can you share your negative thoughts about techsmith capture?
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TechSmith Capture for Negative User Reviews
✓ Needs an account - for no apparent reasonFirst thing that the app does is require that an account be created - but without any reason being given. I can think of no good reason as to why such an app would require an account. Makes me question what else the app might be doing. App deleted..Version: 1.0.1
✓ Annoying!All was well until it started to glitch and my phone went crazy when I pressed the record button. I did everything the app told me to do in order to start recording, but it still went crazy. A few days after using the app smoothly, I clicked the record button and it wouldn’t let me stop recording. Sometimes it wouldn’t even record at all! There were times that the button was there for no purpose as it wouldn’t do anything. Most times my screen recording wouldn’t even send to my camera roll. It’s sad because what I thought was a great app, now be a waste of space on my phone..Version: 1.1.1
✓ Too soon to write a reviewWhy do so developers ask for a review within ten minutes of downloading the app? This app is designed to record your iPhone’s screen and audio and then export it to Camtasia. Well, as you can imagine, I simply haven’t mastered it yet. I’m getting there. I’ve managed to make a recording. I’ve managed on the second attempt (after several false starts) to get the app linked to Camtasia on my Mac. I’ve even (I think) managed to transfer my first test video. But now I’ve been interrupted by that infuriating “Are you enjoying …. “ with its row of stars. Well here’s my answer …. It looks promising, I think I shall master it and find it useful, But right now I really annoyed at having my stumbling attempts interrupted by a ridiculous request for feedback. IT’S FAR TOO SOON !! (Hence two stars. I think it’ll be worth more but give me time!!!).Version: 1.6
✓ ?(ಠ_ಠ) I am curious why this exists.I downloaded this software because I’m curious why it’s needed from a third-party app. The app description could detail more the extensible features that set it apart from Apple’s built-in screen recording iOS 11 capability. Maybe it’s the organization of screen captures recorded is easier or the possibility that it’s able to record longer captures as I’ve read in some reviews. Or perhaps it has benefits using with TechSmith’s Camtasia or other tutorial presentation software. However, I’m not familiar with the TechSmiths tutorial presentation software and Camtasia isn’t available through the ios App Store, that’s why I downloaded it as an attempt to discern the ability that would justify 81MB of storage. It should be noted to that you have to start TechSmith account in order to use..Version: 1.2
✓ Could be very good but has issues.This apps works extremely well on most things but trying to capture some video clips there is no sound... This is very annoying. It would also be good if a hot key could be assigned to start / stop the recording process. If this could be rectified I would award 5 stars..Version: 1.4
✓ Laggy!!It was good at the start until it then started to lag, the quality was really bad and wouldn’t export! Please fix this!.Version: 1.5.7
✓ This don’t save my video!!😡😡Whenever i record it don’t save the video🤬.Version: 1.5.4
✓ OkayIt’s great but why won’t it save to my library aka photos?.Version: 1.4
✓ It was fine until..Great app, it was working perfectly until my latest recording. I was recording myself drawing in absolute silence, and when I looked back at the recording to download it, it had drinking sounds. I didn’t drink anything. It was a looping sound for the whole entire video. How did this get there? I am so confused and I’m also a bit concerned about what this audio is and where it is from. I don’tknow what they are drinking or how it got there, but I wanted the original audio. It appeared to be someone eating, then a very loud noise that sort of sounds like a person growling into their mike for a split second, then stops. I hate this, it makes me feel like this app is hacked. Otherwise, a good app, but this changed my mind. I don’t think I will be using this app again after this. Please let me know if anyone else went through the same thing, it’s freaking me out. Edit: it’s fixed, but a few clips after that were sped up and high pitched. it was a bit funny, but im glad it’s fixed..Version: 1.7
✓ It is OkIt is Ok. But I would like to see a tap/touch indicator. Also, many times the app doesn’t actually capture what is visible on the screen when a new page loads. It only seems to capture what’s on the screen when the user starts to scroll. So during playback you may be listening to the user talk about a new page, but the video is still displaying the old page..Version: 1.4
✓ DisappointedI got it to record Roblox/minecraft videos, not to record everything I do on my phone. It never lets me stop recording so I remove it from my control centre, then I add it back again and it continues non-stop recording. Extremely disappointed, I’d recommend not getting it :((.Version: 1.1.1
✓ No soundSometimes it has sound sometimes it doesent but it mostly doesent have sounds great for recording just now sound plz fix this I was devastated when it dident work after a long vid.Version: 1.6
✓ Ipad InstructionsThe video says swipe up, actually you have to swipe from the top right. I think the video also is incorrect and it shows a red bar at the top. I can make a video of how it actually works on my iPad if you wish..Version: 1.6
✓ It’s great, but I’m having a few problemsBefore I start, I just want to say that this is an amazing app. It’s free, it has no in-app purchases, it lets you record for a long period of time without stopping, and it works very well. Despite this, it has it’s flaws. I’m not here to praise the app, I’m here to tell the developers what’s wrong so they can try and fix it. 1: The recording kinda lags when you’re opening up an app. I’ve had this one a few times during my test run. 2: There is no in-game audio. The only way to do this is to turn on your device sound, take off any headphones that are connected to the device, and turn on the microphone in the app. I would very much appreciate it if you guys fixed this problem, as the game sounds that happen when using the microphone aren’t really all that good. Yeah, those are about it for me. I don’t really mind the first problem, but the second one is a huge issue to me and I believe that this should be fixed. Also, I’ve seen other people have similar, audio-related issues, so the developers should definitely work on fixing the audio in this app. Overall, it’s a great app, but it definitely needs some more work on the audio recording..Version: 1.5.7
✓ Don’t get itIt records the screen, but as I try and watch the video, it just freezes what I recorded but still plays the sound..Version: 1.1.1
✓ HELPWhen I swipe the record button DOESN’T COME UP! It’s just not there, please help it I’m deleting this.Version: 1.1.1
✓ Error when shared to Mac. Mov not supportedError.Version: 1.5.8
✓ UselessWon’t let me open an account. Rejects my email and password.Version: 1.4
✓ FpsWhen I got this app I got to record at 60fps, no lag at all, now when I record the fps is like 30 or 20 and it’s really laggy, I tried everything, what can I do..Version: 1.5.3
✓ It doesn’t work for meThis app is not working on my phone.Version: 1.2
✓ SoundSometimes while looking at the playback of the video the sound is gone why!?!? Please fix it! :).Version: 1.3.1
✓ Why no audio?So I got this app because I was looking for a screen recorder thinking it will be pretty good. I didn’t like it. So the video quality is good, but it ruined a big part for me. Audio. So what I’m talking about is that when I recorded videos, they only recorded like 10 seconds of audio and leaves the rest silent. The last stretch was when I recorded a vid of me playing war robots while I was playing a awesome song in the background and I was disappointed when it left the rest of the song silent so I am gonna delete this app and maybe look somewhere else and I’m gonna have to take away 3 stars because it took out the audio and no you can’t send me an automated response saying to uninstall and reinstall because no I don’t think it’s a glitch so I don’t think uninstalling and reinstalling is gonna put the audio in so bye bye app, hello finding another better screen recorder that actually records audio..Version: 1.2
✓ Minecraft Pocket Capture _ NopeI tried many different start up ways to Capture Minecraft Pocket on my iPad Pro and it just captures a screen or two and recorded the music. Once, I got it to record 2 mins, when I was playing game and pauses to record and came back immediately - before the game times out and the screen Capture when to count down to 1. But I tried 3 more times after that and can’t get the same results. Love the ease of use though on the IOS 11. It saves to photos, which is awesome..Version: 1.0
✓ You need an accountYou have to sign up and make an account to use this. They should at lease state this in the description and not waste our time. Uninstalling..Version: 1.1
✓ MehReally good quality of recording! Only downsides would be it turns’ sound off any open apps if in use though; but if the sound doesn’t cut in the app, it will cut in the recording..Version: 1.2
✓ It’s cool but didn’t recordI’ve seen a few people saying how this app only records for 30 minutes or so, but i was using it for 20 on a drawing I was doing (using the app ibisPaint X) and, thinking that it saved to my camera roll when I hit stop, it didn’t save at all. Before I hit record I even tested it out first by going into the app for a few seconds and drawing something super quick. Maybe my opinion will change once I figure out the kinks to this app, but so far it hasnt been too grand.Version: 1.1.1
✓ Not downloadingFor some reason this app won't download. A note pops up saying that it can't download on my type of iOS, I tried several times but still pops up the same messages. Please HELP!!!.Version: 1.1.1
✓ NO SYSTEM AUDIO RECORDING......When I record the video there is no internal iOS audio capture. Only records external audio while mic turned on. Should elaborate about this.....Version: 1.5.7
✓ No soundIt does record everything that appears on the screen, except sound (with the microphone turned off). I don’t want to have to use it with the microphone turned on, which will pick up stray sounds from the room..Version: 1.5.6
✓ An issue with soundIt’s an amazing app and works perfectly! Well… almost perfectly, I make songs and music on garage band as a joke and got this so I could record and save the videos of the music I made but it doesn’t seem to be recording the sound and I’m not sure why, I asked my friend, who Waldo has the same app, if it recorded sound in hers, and they said it did, so I’m quite confused as to how it’s not working on my phone. I don’t know if we have different updated versions of the app, or maybe there’s a setting I need to change, I just don’t know..Version: 1.6
✓ Does NOT workDuh. teat this THING before sending it out. does NOT work. DUH..Version: 1.5
✓ Doesn’t workFor me at first it was working fine but it has once again stopped working for me, normally it works but for some reason when I press the button to record it turns white to indicate it’s on but it’s not actually recording anything and when I press the button to turn it off it doesn’t turn off so it looks like it’s recording when it actually isn’t and it’s very frustrating.Version: 1.2
✓ One big issue...I’ll be honest, if your a YouTuber who wants to make some mobile gaming videos or reactions, go ahead and download! For me, that was the original case. I’ve started to make edits for fandoms, and I don’t want to have to buy the music I want to put in the video, leaving my only option to record the audio from another device, but then the audio sounds like crap! So I tried to record the audio from my web browser, but it only works if my mic is on! Why can’t your device audio and your mic be separate settings? Most PC softwares have at least 2 audio tracks, Mic and Desktop (Device) sound..Version: 1.2
✓ Doesn’t show finger tapsI downloaded this because I wanted a screen capture video that showed finger taps. The demo video showed finger taps. But the app doesn’t actually show finger taps. So it’s no different to the built-in screen capture utility except it makes you set up an account and sign i.Version: 1.5.7
✓ Great app! But audio isn’t compatible with iMovie.Don’t get me wrong, this is a great app. It dose exactly what it is supposed to do. It recorded my voice, as well as my game, and my teem’s in game voice chat. It recorded in good quality, and imported to my camera roll without a problem. And best of all... its free. But the only problem is when I go to iMovie to edit it, all the in game/app audio goes silent. Thus rendering the recording useless. It would be 5 stars for me if I could, A. Not Loose my audio in iMovie, or, B. Be able to use a in app editing system that allows me to edit my videos before importing them. Otherwise the app is great, and I would continue to use it. Please fix this! It’s way too hard to find a good screen recording software for my phone. Free or otherwise..Version: 1.3.1
✓ Doesn’t work wellAudio either completely out of sync or doesn’t record audio at all. I tried to fix the out of sync ones in iMovie but only to find audio then doesn’t work at all in iMovie. Guess I might as well stick to buggy iOS recorder..Version: 1.1
✓ AwfulThis is notable up to the standard I have expected from Techsmith in the 10+++ years. I have owned and specified every Techsmith product. The look is poor, the feel is really terrible, and it’s so slow (I am using an iPhone XR). It would be so useful if they made it work properly. I don’t like to be so negative, but t the product deserves it..Version: 1.5.7
✓ It’s not recordingWhen I start recording while I am in a Fortnite match I start it and end it but when I open the Techsmith app my video is not there... yes I hooded the record button and chose tech smith... Please fix.Version: 1.5.4
✓ Not sure whyI go to record my screen, seems like it’s working, go back to review my footage and the app shows recording options that weren’t there before (before it was just the app and now it’s showing photos, reminders, and the app) and instead of showing that a recording is in progress there’s a spinning progress wheel next to photos and no matter how many times I press “stop recording” it’s unresponsive and even closing the app doesn’t stop the recording… I have to restart my phone to shut it down. iPhone 12 Pro 256gb iOS 15.1.Version: 1.6
✓ Face camGreat screen recorder maybe you could add a face cam.Version: 1.2
✓ Sorry, DeletedI’ve been a fan of SNAGIT as a purchased program on numerous Windows PC’s for years to quickly and easily grab single image screen shots. And also used the image editing function, which is certainly not Photoshop but more than sufficient for my needs. And that’s all I wanted for my new iPad Air; a SNAGIT version as efficient as it’s PC cousin, but all I found in the App Store was this CAPTURE program - clunky, very little in the way of controls and hard to comprehend. Frankly it didn’t feel like a Techsmith product at all. After several failed attempts to achieve anything in the way of a screen capture I gave up and deleted the app. Possibly Techsmith isn’t interested in the Apple environment which is a shame considering how valuable it’s been for me in Windows..Version: 1.5.4
✓ I’ve done the instructions butWhen I swipe up from the bottom it doesn’t work and I have to swipe up from the top right by the way I am on iOS 12.1.1 and When I do tap the screen recording button firmly and hold it and then when I take my finger of the button it does nothing please could you update it to 12.1.1 I would really like that thanks..Version: 1.2
✓ It’s ok butWhenever I record a video the sound isn’t in sync with the video TechSmith Capture I think you should fix that....Version: 1.5.4
✓ Uninstalling seconds after installingI installed this app after reading reviews- but no one mentioned you need to “sign up “ for an account 👎👎👎👎 No thanks. I’ll keep looking for a FREE screen recorder with no strings attached!!!!.Version: 1.5.4
✓ Where’s The Audio?So I got this app after I saw a YouTuber recommend this video and was satisfied. It’s a big improvement from the regular, built-in iPhone screen recorder in many ways. So I decided to record some Geometry Dash gameplay for my YT channel, and decided to use this app (because the regular screen recorder makes it look like I use some sort of colorblind mode). I recorded some gameplay and ended the broadcast and then looked at the footage in the TechSmith app. Everything looked and sounded great, so I saved the video to my camera roll and went to check it there. But, surprise, surprise, there was no audio. Please fix this bug. I’m sure there are many other people with this issue and would like you to resolve it. Otherwise, this is a great app that just needs a few adjustments..Version: 1.4
✓ WhyWhy do you need an account for this, that is trash and dum.Version: 1.7
✓ HmmIt’s pretty good but I can barely hear my music when I’m trying to record it.Version: 1.4
✓ PauseSimple little App and a real life saver for a buyer of an iPad Pro wanting to record quality video. MUST have a pause button… no-one can record for long without a pause….Version: 1.6
✓ Not badThe recording screen is amazing just need to add audio without mic pls.Version: 1.5.5
✓ On 2015 iPad ProDo not use this program with “screen capture” switched on from apps control menu in the iPad. This will cause problems that will make your recordings disappear. This just happened to me. The recordings either go to the Capture section or the photos section of the iPad but i looked in both places and nothing. Lost work because of this. On the plus side the recording seems very good quality and is very easy to use. Wish it could have a “pause” feature instead of needing to stop and do a new clip. Also 20 min limit. Wish it were longer. Suggestion, give ability to group clips into folders or some other management system..Version: 1.5.4
✓ No SoundWhenever I record there’s always no sound is this a bug that can be fixed? Also I was ways have sound on my device it still doesn’t work..Version: 1.2
✓ No on screen sound recordingThe first video I recorded managed to capture the on screen sound too. Now all that it’s capturing is the screen, with no sound. It is easy to use and the quality is decent. Not being able to have the option to record the on screen sound is a bit disappointing though..Version: 1.5.1
✓ Stopped working todayI’d been using this app daily to record my screen. Today it stopped working. It looks like an untested update was pushed out during a critical time of year for my businesses. First, the recordings kept stopping claiming that I was ‘resizing my screen’. Then after rebooting my iPad Pro that error message stopped, I recorded the video. It saved to the Capture library, but now I can’t save (export) it elsewhere. Attempt to save the video from Capture to my iPad or Google Drive result in a success message, but the file never shows up there. Also, the save (export) option to Video, which I used to use each day is now gone..Version: 1.5.8
✓ Worst App everWhen I first got A ipad for the first time, I downloaded this, And recorded On Roblox, And A few minutes later into the video, It just stopped Recording, Like, I didn’t use much storage, And I checked The half cut recording, And it had no sound, I tried everything to get it to have audio, But that didn’t work either, So I just uninstalled This Garbage App And switch to something else, But the main problem is, The background Fades in with The Audio in the recording which is Kinda stupid, There’s something that needs to be done about that, Please fix this, it hasn’t been updated in a year. 😒.Version: 1.7
✓ Meh...I record a video.... And for the playback, there’s no sound. Why?.Version: 1.2
✓ AudioIt’s great for recording but why can’t it record audio.Version: 1.7
✓ Great app butI’ve seen this mention in other reviews, but it seems the problem hasn’t been fixed. Two problems I’ve come across in the short time I’ve had this app downloaded. For starters, it doesn’t record sound if you receive a notification during recording. From that point forward it’s silence. 2nd, the “stop broadcasting” button doesn’t seem to work. I uninstalled the app and it was still showing “screen recording” I had no problems with this until three videos later. My rating will go up if these problems can be addressed. It’s really a great app and might consider paying money for it if it didn’t have these problems. Thanks in Advance..Version: 1.2
✓ URGENT BUG FIX!!!Ok so this app is great! But there is an URGENT BUG THAT NEEDS FIXING!! Say I’m recording a video from my camera roll with audio, if it goes over about 5 minutes or so IT STOPS RECORDING AUDIO, OR THE WHOLE VIDEO DOSENT RECORD AUDIO!! which has been so frustrating for me, since I have I don’t have enough time to re-record everything. PLEASE FIX THIS MAJOR BUG!! PLEASE ITS ANNOYING ME SO BADLY, I WILL LOVE YOU IF YOU FIX THIS PROBLEM!!.Version: 1.2
✓ Doesn’t add anythingIOS does built in screen recording and this app simply doesn’t add enough value to make it worthwhile. I tried connecting to my paid Snagit account to share to my PC but there were server connection issues meaning that even that didn’t work. Waste of a lot of storage space when you can’t do any editing..Version: 1.3.1
✓ TerribleIt wouldn’t record sound or record.Version: 1.5.4
✓ Can you please allow it to record with restrictions?I have restrictions on my iPad and it won’t record?! 0 stars all the way😤😤😤😤😤😤.Version: 1.7
✓ I can’t use itSo I have followed the instructions. I have set it in control center, but it never told me how to record! I will rate it better once it tells you how to actually record your screen..Version: 1.2
✓ Would be more useful with sound captureThe video capture works great, but without capturing the sound as well, it is of little use for me as a language teacher - short authentic clips are a great tool, but not without the language 😊.Version: 1.5.4
✓ One issueIt keeps saying it cannot record due to “null” this is very annoying because I try to record but it just stops..Version: 1.2
✓ A problemThe app is really good. But the problem is that it’s very, VERY glitchy and it laughs soooo much. So if you could fix that, that would be awesome.Version: 1.4
✓ LAG!All In all it’s good but when I look back at it it’s very laggy for some reason?!.Version: 1.3.1
✓ Pretty goodGreat audio quality and I couldn’t notice any lag. That being said, I just recorded a half-hour video and the app has systematically deleted it. Video in question just does not exist apparently..Version: 1.5.2
✓ No audio and doesn’t saveWhen I record there is no audio and also doesn’t save..Version: 1.4
🙂 TechSmith Capture Positive Reviews
TechSmith Capture works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact TechSmith Capture.
⛔ TechSmith Capture Problems
