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SharkClean App Complaints & User Negative Comments 2024
SharkClean app received 56 complaints, negative comments and reviews by users. Have you ever had a bad experience using SharkClean? Can you share your negative thoughts about sharkclean?
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SharkClean for Negative User Reviews
✓ I hope developers read thisI love this vacuum cleaner. It’s quiet it does his job it’s consistent but it could be a lot better. First, would be very nice to fine-tune the map. It is frustrating to have to re-create the map from zero every time you move furniture or make changes around the house. Scheduling, it would be very nice to be able to set the vacuum cleaner to clean certain areas of the house at certain times and have multiple schedules. For example, I want the whole house to be clean every day at 9 o’clock in the morning, but I also want the kitchen to be cleaned at 1 PM and again at 9 PM. Also, when the robot senses distress, signal causes caught or the batteries are about to die. You should be able to see in the map where the robot is. Also, there should be a find my robot feature where you click on the button on the robot starts to chime. I hope that you take this suggestions and implement them. We would have a better product..Version: 4.7.0 (8)
✓ Want to love it.The latest update broke it!!!! Keeps asking me to approve my map and it says disconnected. Can’t get past approving my map. PLEASE FIX. The app now shows it has cleaned my entire house when all it is doing is going around the perimeter of rooms and returning to the base thinking it is done. Come on for this much money this thing needs to be better. Since the update I can’t ever connect to my robot. Constantly restarting. Please fix. Update: now the robot totally dies before even getting close to the room the dock is in. I have deleted my maps a second time and it just keeps cleaning the same room repeatedly. The app says the robot is at 100% but after cleaning doe 40 min that is completely inaccurate. So far not impressed with the mapping at all. It does 3 passes in a room and then goes into the next room and does about the same. It keeps going over the edge of my stairs and getting stuck. It also NEVER cleans and resumes in fact half the time it stops with 40% battery. Yes ALL the lights are on in my house and I have cleaned the sensors and gotten 0 help from support. Where it does vacuum it does great and gets under places that never get vacuumed. This needs to be fixed..Version: 4.0.6 (1164)
✓ Appealing to the Eye but not User ExperienceWhen I got my Shark I was pretty excited, just as I am about all technology that’s new to me. I’m an automation technician so this is especially profound to me, but this app ruined all of the fun. I’ve been trying to get this bot to connect to the app for 3 hours now, and between the app crashes & it simply not working, it’s really making me regret buying this bot. It seemed pretty dope to connect it to my Google Home, map out the whole house, & have routine cleaning to give me just a bit more time to do why I would like to do throughout the day, but that’s not what I’m getting. I contacted customer support & did the same thing that I’ve been doing for the past 3 hours, just for her to tell me she’s going to have to transfer me to someone higher up - TOMORROW. That’s sad. The bot itself is alright, but if you bought it with the intention to use the whole package, then lower your expectations. I’ll wait until I get through with this customer service call tomorrow to see if I actually enjoy this thing & update my ratings. But for now, I’ll just smh 🤦🏽♂️.Version: 2.5.35 (2580)
✓ Do Not Buy SharkI’m very disappointed with my purchase. I have a vacmop and it is the most stupid thing on earth! The shark support is even worse. They are never responsible. There’s no way of communicating with them and even after so much struggle when you find a phone number to call they are very unfavorable. Shark robots are the worst. DO NOT BUY SHARK ROBOTS..Version: 4.9.2 (2752)
✓ Good, but a long way to goThe app is missing too many features. To begin with a digital alarm clock has more features for scheduling than this app. Zone/room scheduling is a must and needs to be implemented not only for the obvious benefits, but I have noticed that when scheduled, and since scheduling only allows the entire floor plan, the robot gets confused if part of the floor plan is blocked off, i.e. a door is closed, this creates major issues as the robot can do just about do anything once it’s confused, entering no go zones, not leaving areas, and even kicking its own dock around. Scheduling needs to be fixed ASAP, that’s the biggest issue I have. Please see Roborock if needed. Mapping is fairly accurate and it took a few runs to map the floor plan like I wanted to and the cleaning ability of the rv1000 is wonderful. Please provided the option to allow the map to continue evolving and add new areas. For now it’s a bit annoying to delete a well established map and redo it all over again just to add one other room. Luckily the mapping is good, but it still shouldn’t be the case. It’s also unfortunate that high traffic area zones aren’t available for the rv1000 model. I don’t know why it wouldn’t be. Also to have the options to increase suction in rooms and not just high traffic areas. The robot definitely has potential and does great work processing data to cover the entire floor plan, but serious work is still needed in the app to add options and features..Version: 2.5.9 (2401)
✓ Power Level?Why can’t you set it to always be at max power level? I have a small house and don’t need to worry about the battery. I have it set to clean while I sleep but it’s always just set to normal power. Only way I can get it to go to max is when it’s cleaning I have to open the app and manually switch it. It wouldn’t be hard to have a setting in the app so you can always have it clean at max power. There are plenty other bugs with this app I don’t feel like listing but it’s actually really bad. 90% of the time I can’t even hit the button to stop or start it I have to do it manually because when it’s not docked it says it is and when it’s cleaning it says it’s docked. This whole app is crap and so is the $200 vacuum it’s constantly getting stuck on imaginary stuff and gets tons of errors. It’s almost a daily thing I’ll wake up and have to search the house to find it and put it back on the charger because it got “stuck” on something and then the battery died. I would never ever buy another shark again it’s been a horrible experience for my first robo vac that I’ve been wanting for years and finally splurged on….Version: 2.5.25 (2534)
✓ I can’t understandI don’t understand how in the world this app is very so many positive reviews. Everyone I have met in person who owns a shark robot vacuum absolutely hate Shark. I have owned two. Shark IQ XL self emptying, that one I paid for. The second, was the same model but a replacement from Shark because the first one failed within a week of owning it. The second one worked well for the first two months and now it’s at it again. Either the robot or the app combination is completely crap! These robots can’t seem to hold on to a wifi signal. The robots are constantly falling off the signal rendering it completely dumb. These robots can’t follow app directions if not connected. I have done multiple reset and called customer support, which are HORRIBLE, that’s a different review! When I call them I have to wait 24 to 48 hours for a “engineer” to call me back. Took them 3 weeks and me calling twice a day to get a return call. It defeats the purpose buying one of these is you have to baby sit it since it won’t respond to my commands. I might as well use my upright (non Shark brand, thank goodness) stay away from these things, they are so poorly made, at least the software..Version: 2.5.31 (2559)
✓ Just got my sharkI just got my Shark and I have been very excited to get it, and finally get help on cleaning tasks that I don’t have much time to do. First point, and the main struggle here, is that I bought this robot from Amazon here in Mexico, however the app is not available on App Store in Mexico, which was awful to figure out how to get it installed, afterwards setting up the robot, Mexico is not listed either, which I don’t see much as a problem, but not sure how I’ll be able to register the product. It would be great if you could expand the market of your products, or if you are going to sell products in Mexico, at least make sure that the app can be available in the country too, otherwise the product gets useless. After changing the country of my Apple ID, I was able to download the app, but it will be a struggle to keep moving back and forth. I finally configured my robot and now waiting for the 6 hours of initial charge to complete, looking forward to try it..Version: 4.9.2 (2752)
✓ Dangerous and unreliable garbageWorthless garbage keeps turning on in the middle of the night when it is not set to. Would never recommend to anyone..Version: 4.9.2 (2752)
✓ App Issues and Vacuum ProblemsThings that are problems, need to be fixed/added: 1) Make No Go Zones work. I Have No Go Zones defined but our shark will not honour the No Go Zones defined. 2) Allow me to select Rooms in Scheduling. Can not specify which rooms to clean in the schedule setup...it is All or Nothing. 3) Allow for multiple maps/save existing as a new name. One with zones and one with no zones. Allow me to pick which map to use when sending unit to clean and in Scheduling. 4) If No Go Zones worked...allow me to name those and choose whether to honour or ignore the zone when sending unit out to clean. Or allow the multiple maps as noted above so I can choose which map to use. 5) Allow for multiple floor mapping. 6) Unit gets very confused/lost regularly. If you send to a room(a) to clean...more often than not the unit will randomly move/bang around near home base for about 3-5 min before figuring out where to go. 50% of the time if you send the unit to say the Living Room on one end of the map the unit decides to go and clean a completely different room. 7) When you select “Clean” in the app it is supposed to prompt you if you want to clean the entire map/house or you can pick specific rooms. Quite often (50% of time) that prompt does not come up and it just starts cleaning. You then have to send unit back to the dock and try again. 8) Can send unit to clean specific room which it will do but many times will also go and clean another room and area as well at random. Bought the IQ XL unit in January. Will keep the unit for a little longer but if there is not an update ASAP that addresses honouring No Go, actually finding a room, and being able to schedule specific rooms then this goes back. I can go buy a “non-smart” unit for a fraction of the cost and have it work as well if not better than this! Definitely a unit/app with a low IQ. I have deleted and allowed the unit to map the floor many times but that does not make a difference. I always make sure I have the latest version of the application, I have contacted support more than once but they are not at all helpful and in most cases I know more than they do about their own product..Version: 2.5.12 (2425)
✓ Good robot, terrible appThe functionality of the app is awful. We purchased for the ability to schedule rooms to clean daily. After more than 30 full house cleanings, it hadn’t mapped our home. Per support, we deleted the map and did a factory reset. We then did an additional 10 cleanings, but the robot was completely missing rooms of our home. We couldn’t schedule, cleanings, etc. Per support, another factory reset. Additional cleanings mapped the house within a handful of cleanings, but even when it would clean the whole house, it didn’t map some of the rooms. We decided to move forward with the map, hoping it would work itself out. We built out rooms, but still can’t schedule anything but an entire house cleaning. We can choose ad hoc cleaning to specific rooms (supports only resolution, which I think is crap) but it still ends up cleaning the entire house. We have another brand with comparable functionality and it far surpasses what Shark has been able to put out to date. But I love how the robot itself cleans. Emails to support do not get a response, and aside from recommending a factory reset, we are told our tickets are being escalated, but then there is never a response or resolution. I usually love Shark products, but this one needs a lot of work..Version: 2.2.0 (2188)
✓ Not connecting?!?!!I love the robot itself. But I bought this one in particular because if it’s good reviews and app control. I set it to clean on the days that I would like for it to clean. It’s cleaning on those days but the app says that it’s not connected. But it still cleaning on the correct days/times. But I can’t check the status of my robot because the app says it’s not connected. So when It got stuck the other day I did not know. Because according to my app didn’t even clean. My husband was home and said it did.. I have deleted and reinstalled the app & the robot multiple times. Only to find out an hour later it says it’s lost connectivity. So my vacuum leaves the dock to clean at scheduled times but never turns back to the dock. It’s a little annoying that it says it’s not connected yet the Wi-Fi signal on my vacuum is lit up and my Wi-Fi around my house is very strong. But the app says there’s no connectivity??! The shark can’t clean on the schedule if there’s no Wi-Fi connectivity. So I’m a little confused as to why the app says there’s no connectivity but my vac is still cleaning on schedule. I get no updates or status on my robot because the app says it’s not connected yet it’s moving on my house cleaning as I write this review..Version: 1.4.1
✓ Postal codePlease fix the issue with Canadian postal code because it says not valid address when I try to register the product. I think I Can’t connect to wifi for this reason.Version: 1.6
✓ Waste of Time and MoneyI purchased the Shark Ion Robot V750 series back in March ‘23, and there have been so many wrong things with this robot. First, I’ve spent hours of my life just trying to get the Robot to connect to the WiFi. The initial setup was a nightmare. The instructions didn’t match the version I purchased. Then when I FINALLY figured out how to activate the WiFi function, it wouldn’t connect to the WiFi. I had to call customer support and it took them DAYS to get my Shark connected to my online account. I couldn’t do this through the app. There was also a “mapping” feature advertised on the box, but that’s not a feature I can access. My Robot doesn’t map out anything. It slowly moves randomly around the house bumping into things hoping to sweep up the debris. I can’t fully register in the app because there isn’t a “United States” option so I can’t enter my address or phone number. Finally, we recently changed WiFi providers and when I went to connect my Shark to the new network and nothing I do works. The app goes through the motions and says the Shark is connected successfully, but when the whole process is over, there still isn’t a connection. I’ve only had the Robot 9 months and, needless to say, both the vacuum and app are garbage. Don’t waste your time or money!!!.Version: 4.9.2 (2752)
✓ There’s no way these aren’t paid reviewsFor such a huge company, this app is absolutely pathetic. The map constantly just disappears, re-arranges rooms, and freezes into a state where nothing can be edited, and the robot itself follows the most illogical paths, cleans the same areas multiple times, and gets lost finding its way back home. To make it worse, if you are lucky enough to get to a point where you actually have an accurate map and tell it to clean only specific rooms, it seems to just do it’s own thing most of the time and clean wherever it wants. Ours has started to clean multiple times in the middle of the night (12-2AM) without being told to do so. We have factory reset it, cleared the map, etc. We’ve tried everything. In theory, this is an excellent machine for the price with the scheduling, mapping, and self-emptying features but without a decent app it’s all meaningless. DO. BETTER. I want to like it, but I also want to not have to think about it. That’s what makes a tool like this actually useful and convenient. That iRobot at Costco looks like a better deal every time I see it…..Version: 4.6.1 (1)
✓ Annoying bugPlease if the annoying bug the won’t dismiss the “my brush roll is stuck” even after the issue has been resolved and the vacuum is working normally..Version: 4.9.2 (2752)
✓ Programmation horaires incompréhensibles!La fonction de programmation est vraiment mal faite, elle semble, ne jamais retenir les horaires. On dirais que l’heure qu’on entre est la fin du ménage????.Version: 4.9.4 (2770)
✓ It’s OKThe vacuum works pretty well but I already had to replace the brush roller, which wasn’t covered under the warranty. I’ve only had the machine for about two months. The battery doesn’t last very long so it has to charge multiple times during a cleaning and sometimes I think it forgets to clean rooms. There is a cleaning history but it never updates so I never know which rooms actually got cleaned. It’s not as loud as a regular vacuum, which is nice. It’s still too loud to let it run at night though. I also get notifications in the middle of the night that the vacuum has experienced an error, but it’s been on the charger so I don’t know what that’s all about. I bought the vacuum on sale so at least I didn’t pay full price. I don’t hate the vacuum, but I don’t love it either. The app is super basic and doesn’t really do much but you can start a cleaning run at any time, set up no go zones and other basic things. Not a lot to talk about regarding the app..Version: 4.7.0 (8)
✓ Cheaper than the Roomba I7We had the Shark IQ robot for nearly one year with more than 200 cleanings of our 2100SF main floor. We’re not convinced its cheaper price over the Roomba makes it a better choice, mainly because it requires constant attention in order to get reasonably thorough cleaning. We’ve worked closely with Shark support in dozens of calls for help troubleshooting, and several firmware and App revisions later, the robot behaves differently but still has the same fundamental problems. For example, it frequently cannot find its way back to dock. It can’t create an accurate map. It is extremely inefficient doing a small area of one room, leaving to vacuum another room, returning to the previous room to vacuum more, etc. Having said that, the only reason we don’t rate it with only one star is because it does clean and we’ve appreciated the help it provides, but when we compare it to the Roomba I7 (a friend has the I7 and they don’t have the problems we see with this Shark), if we had the chance to start over and choose, we would probably spend the extra to get the Roomba..Version: 2.2.6 (2232)
✓ This app and map feature is HORRIBLE!!!I have had “Alice” for almost a week. She had a map that was almost accurate but every time I was prompted to accept or delete the map, I would click on “Approve” but the app was repeatedly non-responsive. I could find nothing on the FAQ, manual or online to help problem solve the issue. I tried to email customer service but the app kept telling me I needed to first enter my personal email in my phone, even though it is stored in both my phone and through my registration of the app/ linked product. I finally found where you could reset Alice to factory settings so I did that, uninstalled/reinstalled app. The online video shows that the robot will first “Explore” your home to get an initial map and includes screenshots. Neither time during set up did this part happen for me. It went straight to prompts for WiFi set up, explained briefly that mapping will take several cleans and then it prompts you to click “Clean”. I keep doing this but whenever I click “Clean” after it has docked, it starts again with my master bedroom and rarely gets to areas yet to be “cleaned.” I am happy with Shark vacuum quality having the stick vacuum, but if I have to spend so much time problem solving the app so I can create rooms to vacuum more frequently where my dogs are, then it’s not worth the high cost, right? I’ll return to change my app rating if/when it gets better, which I hope is SOONER rather than never..Version: 2.5.27 (2545)
✓ Awful mapping. Terrible support.We’ve run our Shark IQ 33 times over 21 hours and the map of our house is still not finished and has been getting worse. The main problem is the robot goes to the same side of the house EVERY TIME. Not once has it went to the other side of the house first. The battery (even on eco mode) runs low before it makes it to the other side (all but 3-5 times) so the rooms that we need to clean the most never get mapped. I’ve gone as far as to remove most of the furniture in the side it goes to every time to help speed up the process, but still nothing. I’m not a programmer, but it baffles me as to why it doesn’t alternate the direction it searches in while mapping. Seems like common sense to me. I called Shark and the only option they gave me was to reset the map. 6 days of constantly baby sitting and having all the lights on in our house, running as often as possible, for nothing. I’d return immediately if I could, but we used gift cards and we don’t need $400 in store credit at bed bath and beyond. I can’t even tell if it cleans well because we have to run it in the lowest power mode so that it can attempt to map the house! So the actual cleaning may not be up to par, but I don’t know. I should’ve listened to all the negative reviews online. The software of this robot is excessively poor. The Roomba self emptying robots can’t possibly be this bad..Version: 2.2.0 (2188)
✓ Shark reviewWhat to understand is that this product will not completely take over the occasional use of a typical vacuum. It will clean the general floor plan of your home but will not be able to completely replace your typical vacuum to get a more “deep clean”. For general convenience, this product is a great tool to just press a button and have it tidy up a bit. The complaints I have with this product is that you must take apart and clean the parts of the product pretty often for the vacuum to work efficiently. I would say I clean mine every 3 to 4 times it runs through my home. Fail to do so clumps up the motor and it just gathers hair and dust and drops it off in one spot for you to pick up. Secondly, the mapping on the app does not seem to work well with the controls of the unit. For example, the vacuum’s hub is in our bedroom. If I were to tell it to clean the living room and dining room, it would take 20-30 min of it wondering in our bedroom before it made it into the living room/dining room..Version: 2.5.22 (2508)
✓ Needs some improvementsThis app works well in a basic way, but there are several areas that need improvement. First, notifications are broken. I often get notified of old notifications. I clear them, but then they come back. The app will show notifications when none are present. Second, scheduling is not very advanced. All you can do is set one time for all days, and it assumes you will clean the whole area. This could be improved by allowing schedules for certain rooms, different times on different days, multiple times per day (to allow for individual room cleaning at different times). I would also like to set suction power. I want to clean my high traffic areas every day and on high suction with other rooms being cleaned at different times and at different suction. Third, it seems to start over as far as the progress indicator if it encounters any error. Fixing the error should just resume the progress. Fourth the map needs a lot of work. Being able to only create box’s for rooms and no go zones is very inflexible. I’d love to be able to draw a line for no-go, and being able to create shapes by stretching corners or even free-forming a design would be very helpful. Finally, create a suggestion option within the app so it could be improved..Version: 2.5.11 (2419)
✓ Unable to sign inIt just keeps saying, something went wrong.Version: 4.9.3 (2769)
✓ PLEASE UPDATE THE APP FOR 5 STARS.... to have more than one schedule time!! We love Bruce!!!We have had Bruce Shark IQ Self Emptiing... (Shark’s name from Nemo...”hi Bruce”) since May 2020 and it took a little while to map the house but once it was set he was golden. He can be a little loud but it’s a vacuum so who cares. Only issue I have is we have a Lab who sheds 2 more of herself a day. It says it doesn’t clog but nearly every time it goes to empty it’s clogged and we have to cut the hairs off of the roll. My main issue is we groom her (brush her daily and bathe her weekly) but she still leaves a whole new lab on our hardwood floors (we have dark floors and she is a yellow lab) I mean that is good so we can see if it’s being picked up and not having guests coming over and us thinking it’s clean when it’s not... so as far as Bruce goes he does his job. As far as the App goes it drives me bonkers you can only set one schedule... I personally would like one in the morning afternoon and at night or at least in the late morning or evening... please add this option to the app please. Thanks so much! The only reason I didn’t give it a full 5 stars is due to the app being behind. Other robots have more than one scheduled time you can place on your robot for when you just don’t want to have to think about it which is the point. I don’t think it would clog if it was cleaning more than once a day..Version: 2.4.3 (2293)
✓ Bad WiFi ConnectivityWe bought our Shark Ion Robot RV750 just over a year ago. I tried several times every day for about 3 months to get it connected to WiFi with no luck. I gave up and one day it connected on its own, finally... Then the newest update came out, disconnected it and again I can not get it to reconnect! We really love our little Rosie, she does a fantastic job in our farm house. She has no problem at all cleaning up after our dirty feet, dogs and 4 grandsons running in and out of the house from playing in the fields around us, but this WiFi issue is a big problem. We love and use the schedule option, but can’t without WiFi. It is also supposed to be voice controlled through our Google Home, but that doesn’t work either. It’s not a problem bending down to turn it on, but it’s a huge inconvenience with our busy schedule. I’ve performed all of the trouble shooting suggestions in the help section more times than I can count. I’ve searched and searched for a fix for these connectivity problems but nothing comes up and from what I’ve read in these reviews calling customer service is completely useless. If Shark see’s this review I would really appreciate some actual help and a fix for this long time on going problem!!.Version: 2.0
✓ Hire new programmers!!!First it took several tries to get this device to connect to the app even though there was a pop up to join the Shark device Wi-Fi. Then it didn’t want to join the Wi-Fi at home. Finally got past that. Whew. Then I went to register the device. What a challenge. I work in IT and was finally able to find a work around. When you go to register it sends you an email to confirm the email address and account. Should be pretty simple but this link took you back to the App Store. When you click open in the app stairs it takes you to the app but doesn’t take the account verification, instead it won’t let you log in because you have to register your account. This sends you another email so you just get an endless loop (the first thing they teach you to avoid when you learn programming). The work around was to register the account on their website. Of course when verified it said the password was wrong so then it sent an email to reset the password. Seriously guys, get new programmers. So my next step was to enable the Alexa skill. Hahahaha. Good luck with that. You get the log in and enter your information only to get a bad gateway error. There is no way to get past this. The partnership with Alexa was one of my reasons for purchasing this device. PLEASE GET NEW PROGRAMMERS!!!! I haven’t used the device yet but this review is for the App..Version: 2.2.1 (2191)
✓ JunkThis app is Junk people don’t buy this vacuum the app is junk.Version: 4.2.2 (6)
✓ App issueKeep getting “user not found” when trying to login to the app..Version: 4.9.2 (2752)
✓ Needs improvementsThis review is for the app not the mop vac robot that I have. The app needs improvement. It logs me out all of the time. It doesn’t show where the robot has cleaned and is currently at which a lesser machine from a different company does and I expected this to be at least that or better. It also needs to tell me when it’s charging and will resume cleaning verses just charging and I get mad thinking it finished when it really didn’t. Also when it goes back to dock and hasn’t finished cleaning (which again you cannot tell this when you look in the app) if you tell it to go somewhere else assuming it had finished it previous job it sets out to what I thought was it just being lost. Turns out it set out to finish the job I thought it previously finished. I then have to send to back to doc clearing it’s instructions. There has to be a way for us to know what the robot is doing. Finished cleaning, where it’s cleaned, charging and will resume cleaning and for the live stop signing me out I use my robot multiple times daily!.Version: 4.6.1 (1)
✓ Seriously?You cannot schedule rooms for cleaning! This is not a robot anymore….Version: 4.9.4 (2770)
✓ Great Vacuum, Excellent App Features, Map Needs WorkThis vacuum does well in a large 2000 sq ft/ level house. We've purchased a second for the other floor. The empty and resume is excellent, but like charge and resume is a bit buggy. Our floor plan is not standard, and it is 75/25 on going back to the right place. The map feature needs a serious update. The fact that you can build in rooms is great. I went through and measured each room, and overlaid it on the map. Once you do that, however, it decreases those rooms to the map it has vice adjusting its map to account for the missed areas. For us this includes the hallway which leads back to the dock. So, every fifth run or so it gets lost in the master bedroom on the opposite side of the wall dock from the foyer and can't find it. I could not leave the robot alone cleaning during the months we are not here. Also, it's not really a "foyer," but you can't name rooms. There is quite a limited selection to pick from so the names that we have standardized throughout our smart home cannot be employed as used over our Alexa and mesh networks. Hopefully the next update solves these, then it would be a 4.5 star review..Version: 2.5.12 (2425)
✓ Poor Software, Mediocre RobotWe bought our Shark IQ self empty at COSTCO in January 2022. The software is a by far the worst part of this setup. Why? Because it doesn’t work. The app doesn’t connect to the Robot at all. It tries, but then drops the connection. It doesn’t matter if I place the Robot right in front of our router and sit my phone right in front of the robot. When I called customer service, the representative made it obviously clear that Shark vacuums with Model codes starting “UR…..” seem to be the biggest problem case. He claimed he escalated it to the “UR-Team” and we would get a call back within 24-48 hours. But here we are 14-days later and still no call back. Needless to say, Sharks customer service is poor at best. The vacuum robot itself is OK. It is equal to our old and outdated roomba from 2010. We have three dogs and the shark iq self-empty will pickup about 95% of pet hair and dirt on hardwood floors. Same as our old roomba. But since this is a 2021 model, it should greatly outperform our old and trusty roomba. Unfortunately it is just equal. Since the app doesn’t work, it is not any better than a old roomba..Version: 2.5.29 (2552)
✓ Scheduling needs improvementI’d love to be able to select which rooms to clean when using the scheduling feature..Version: 4.9.2 (2752)
✓ App/vacuum issuesWith this being a “smart vacuum” and paying a pretty penny I feel that it’s lacking some of the smart features and I’m paying for a really cool looking vacuum! I love this vacuum to say the least, but the app I am rarely ever able to control the vacuum from my phone(the start clean, head to dock, and suction type). Not sure as to why that is an issue, also the mapping it doesn’t seem to be the vacuum having the issues. Seems as if the app and the software are just not on the same level. Also I do not understand and actually I laugh sometimes when the vacuum is banging against the dock like it’s not there. This app needs some serious work over! With time I do feel it will get better, love the vacuum but the app and the software is terrible. The mapping is another issue, again I’m beating a dead horse, example of this issue; vacuum is mapping out my apartment vacuum goes into the bathroom daily, vacuum does not show there is a bathroom, I also don’t want to waste my time trying to erase and redo the map because it will take more than 4 weeks to get an apartment of 645sqft to redo..Version: 2.2.0 (2188)
✓ App issues AnnoyingRobot keeps disconnecting from wifi which is rather annoying when you cant control it. It still cleans on schedule but I can no longer spot clean..Version: 4.9.4 (2770)
✓ Shark IQ Self-Empty is nothing more than a glorified random pattern robotShark IQ Self-Empty is nothing more than a glorified random pattern robot due to the lack of robot/app connectivity. We have strong WiFi signal throughout our house. When the robot is running, the WiFi indicator on the robot indicates it is receiving strong signal. However, the app constantly loses connectivity with the Shark IQ and is therefore impossible to monitor and control. What good is the schedule feature if the app can’t communicate with the robot? Every time the robot returns to the dock (if it can even find it) connectivity is lost with the app shortly thereafter- even if I have the phone directly beside it! In addition, the robot has NEVER been able to navigate to a selected room as advertised. Until the app is able to maintain connection with the robot, the Shark IQ falls way short of expectations. Updates have not improved connectivity issues. WiFi light on robot still shuts off while charging and connectivity with app is lost - rendering the the robot useless. We cannot schedule anything nor can we start the robot from another location. The only way we can reconnect with the robot is to remove it from the dock/shut off/replace on dock. What’s the point? Robot falls way short of advertised capabilities. I see no alternative but to return the Shark..Version: 2.1.7 (2173)
✓ App navigation is clunkyThe vacuum is okay. Mapping was all over the place. On the first few runs, it created something that looked like the monster from John Carpenter’s The Thing. After deleting a few monster maps and starting over, I finally got one I could work with. It was frustrating, and I almost returned it, but I’m glad I stuck it out. The app itself feels very amateur - like a cheap knockoff of the iRobot app. Navigation is clunky and inefficient. For example, let’s say your vacuum gets caught on something. The app gives a notification. So you go to clear the issue, and want the vacuum to proceed with the job. You have to go into the app, go to the notification, and then go back to the menu to get back to the screen that shows the robot so you can resume vacuuming. This is overly-cumbersome. It looks like this was designed by programmers, and with little to no thought around actual user scenarios like clearing a stuck wheel. I really hope someone from Shark/Ninja reads this and can use it as ammunition to actually fix this clunky app to be on par with the competition..Version: 2.5.13 (2428)
✓ App has some issuesThe app works okay most of the time but it does have some issues that are annoying. It would be nice if you could set the mode (vacuum power level) and keep it instead of having to reset it to your preferred mode on every cleaning cycle. It kind of takes away from the convenience of having a cleaning schedule. The other issue I see with the app is with the notifications. First of all I have them turned off, and they still come through, which is a problem. Second, I delete and/or clear there notifications and they continually pop up, for days to weeks after I have already cleared them. I should not be receiving notifications from last week telling me that the Shark can’t clean because the dust bin has been removed. I delete them and they continually pop up while the Shark is actively cleaning. The vacuum itself is great, works really well for my needs, and I have 2 hairy dogs. The mapping seems to work well and the history feature on the app is nice so you can see what areas the Shark may have missed each day. I would rate the app a lot higher if it weren’t for the annoyances I noted, that seem like they should be easily corrected..Version: 2.5.12 (2425)
✓ Works but could be betterSo far the vacuum is OK. The app needs some major work. I would like to see the ability to schedule certain rooms for certain days or times, and the ability to do multiple maps and floors. I wish I could tell it to vacuum in certain directions as well. I created a ‘room’ for a certain area within a room so that I could tell it to go clean that area specifically. We have birds and they are messy, which is why I got the vacuum. Being able to label areas within rooms or ‘go zones’ would be helpful but I guess the room layering will work for now. Have only run the vacuum twice and it mapped pretty well. It took a while for the map and the option to clean certain rooms to show up though. One worry I had was that it would just push seed shells and feathers around rather than pick them up. So far it has done a pretty good job, although there is some air output that makes really loose feathers fly away. Definitely glad for the empty bin as she picks up a lot of stuff. It’s good at resuming after emptying, but not after returning to charge. I assumed it would just automatically go clean once it was charged but it hasn’t. I think if you tell it to clean it will go back to where it stopped though. Time will tell if this is a worthwhile investment..Version: 2.5.17 (2453)
✓ Needs improvementThe robot itself is good, the only issue is it’s always loosing the connection with wi-fi. The app is fair, does the mapping and allows you to set a schedule (may not be useful if wi-if connectivity is lost). It would be nice to have multi floor mapping feature..Version: 4.9.2 (2752)
✓ Highly disappointingYou need to light your home up like a runway for it to make a map that needs to be deleted because it never sees the entire place anyways. Forget trying to use it on more than one level of your house because if you take the robot somewhere it will wipe the map if you do a manual cleaning. There’s no where to seek help on the app and it forever needs to be signed into. Wish I would have bought a roomba..Version: 4.2.2 (6)
✓ Cleans really well, but app could be so much better so easilyThe mapping is a great idea, but it’s executed poorly. You are not able to edit the perimeter of the map at all. You can delete interior walls, but once you do, you can only add rectangular rooms. You can use the merge feature to add 90 degree turns, but once you merge them, it will enlarge the room by like 2x for no reason so you have to stretch it back to where it was… every time you want to make a wall turn. It’s practically unusable unless the robot runs the scan for the 20th time and actually does it close to perfect, because you are not going to be able to edit it. We ran the scan twice so far and the map had so many easily fixable mistakes that I wasn’t able to fix because it’s impossible to use the editing feature. This also ruins pretty much all the other features like setting zones and spot clean if you want to spot clean outside the map since the app won’t let you add that area unless you also scan the rest of your house again. All that being said, this thing cleaned our floors so well we could eat off them. Great robot design; bad app design..Version: 2.5.23 (2518)
✓ Love the ‘bot! The app… it’s complicated.The app is more than serviceable (mapping, scheduling and vacuum intensities are great) but the lack of support for (or strategic refusal to integrate with) Apple’s HomeKit, shortcuts or plain (dum*) Siri is BAFFLING. Yes, I tried the Alexa app to enable voice commands. Verdict : utter trash. So I’ll ask again: why turn my phone into a glorified remote via this app?.Version: 2.5.36 (2582)
✓ Horrid App!The shark robot itself seems fine, but occasionally won’t connect. I still can’t get SharkClean to connect with Google Home or Google Assistant. It appears to link but every time the assistant turns it over to SharkClean, it says there is an error connecting. <!!> The fact that my house is one level and 2900 sf makes it a challenge. We setup in the middle of the house. So far, it’s done well over 25 routines in six days but I have yet to see the ability to use the map to designate rooms. The videos they show are ridiculously banal and vague. No where does it tell you that it takes return trips to empty and recharge then starts over. It has yet to do my entire house and usually starts in the same pattern so there are places yet to be seen. I’m such a neat vacuumer myself that I’m annoyed at how it misses corners and around large furniture that it can clearly go under! If you have a sleep number bed - BEWARE! It will try to go over your hoses under the bed. Use something to block it from going near them. 34 runs in 2900 sf in six days a no still no usable app. <!!> So I’ve had it a week and find it does a great job in high traffic areas and getting up dog hair and dust but I’m getting so frustrated over the app that it’s spoiling my enjoyment. PLEASE IMPROVE THIS BAD APP!!!!.Version: 2.5.27 (2545)
✓ Make sure it works before release!My Shark was FINALLY performing pretty much as it should, after receiving the latest firmware. Then it began doing things never before experienced, and not doing others, such as providing the history of each (daily) operation. This is very inconvenient and annoying as it is not possible to see where the vacuum swept during the routine. Also, we have it set to recharge and resume due to the large area to be cleaned. Just before the app update and after the firmware update, the unit would sweep until the battery level was well below 50% before returning to the base. Now, it stops at one hour, usually with 80 - 85% remaining, recharges, then cleans for another hour and stops, no matter how much area is covered. Lately it seems to resweep many places and completely skip others, but never the same from one day to another. Again, it’s hard to be sure without the history. This is by observation and by any debris remaining on the floor. (If it sweeps an area it gets the debris!) When this unit works correctly it is a joy, however I have had to contact customer service so often recently that I’m about to throw in the towel and switch brands. It would be a shame if it were due to poor programming of an app that completely destroyed the usefulness of the product! Check these out BEFORE release rather than trying to clean up the mistakes after upsetting your customers!.Version: 2.5.9 (2401)
✓ This update was garbageThis app update is terrible. Saved data like the model number and serial number disappear..Version: 4.0 (40)
✓ Good luckYou really need to improve on the wifi connectivity. Next vacuum won’t be a shark after this experience.Version: 4.9.2 (2752)
✓ Vacuum is great, App and Customer Service not so muchLove this vacuum! I’m constantly disturbed by how much dirt/dust it picks up on every trip. The app, however, has major flaws! You can’t schedule rooms to be cleaned, has to be the entire house. It’s takes forever to map the home and can take several tries (even days due to draining the battery) to get it right. I’ve had the app randomly delete rooms which force me to go through the painful re-map process. The recent app update not only deleted rooms, but also has created an issue with selecting/cleaning rooms. I used to be able to select multiple rooms to clean in one trip. Now that does nothing, it just gets stuck on “communicating”. I now can only tell it to clean one room at a time. I called to report these issues and the girl was quick to pass me off to someone else (instead of hearing me out fully) then I got stuck on hold. I hung up and am posting this review instead. Buyer beware, the vacuum is great but comes with a lot of frustrations..Version: 2.5.21 (2506)
✓ Glitchy and frustrating.Keeps deleting the map and losing the vacuum information. Reinstalling takes multiple efforts. My only option is to use the clean button but sometimes I want it to go to a certain area and not the whole floor. Giant pain. Wish I’d known before I bought..Version: 4.0 (40)
✓ Could be betterEven since the app update the rooms map won’t let me just tap the rooms I want I have to go to list view. I love my sharks but I like how the roomba app had way more features.Version: 4.9.4 (2770)
✓ App doesn’t recognize a Canadian postal codeSo the app doesn’t recognize a Canadian postal code when you want to create your profile and I was never able to get the wifi to connect to the robot..Version: 1.6
✓ Seriously??I find it extremely hard to believe that this app has nearly 5 stars. This app is trash. It rarely controls my vacuum like it’s supposed to. The map feature and being able to instruct the vacuum to clean a specific area does not work. It literally never works. The app will show that the vacuum is docked when it’s actually cleaning. If it begins it’s second clean and I feel like it doesn’t need to I hit the dock on the app to end the clean but the vacuum just keeps going. The new feature where you’re supposed to be able to get more cleaning time out of your battery doesn’t even show up on this app. I have repeatedly tried to update the profile on this app and always get the message “something went wrong”. I have have the RV1001AE robot. My vacuum is pretty great. A little dumb sometimes like heading to the opposite end of the house when it’s dock light is flashing. And cleaning specific spaces repeatedly and other spaces halfway or only one time. Kind weird but it does the job no matter how oddly I think it gets it done. But the app to control just doesn’t work. I generally just press the button on the vacuum itself to get it started because the cleaning schedule doesn’t work on here either. People please stop writing your reviews for the vacuum on here! Your review of the vacuum goes on the shark website. Review the actual app on here….this isn’t that hard. I really like Shark products but this app needs an overhaul..Version: 2.5.23 (2518)
✓ Wet mopWorst robot vacuum I’ve ever owned. Mapping is horrendous. Vacuum loses info a lot. Won’t clean areas you want. Doesn’t pick material up very well off hard wood floor. Worst decision I ever made.Version: 4.9.2 (2752)
✓ Mixed review on latest app updateThe user interface on the new update 4.0 (40) is ugly and looks way different than the previous version. It’s just not pretty. Some data on the cleaning history has been wiped out and is not displayed (run time and area cleaned). If I tell it to go clean a specific room on the map instead of the whole house, it takes about 5 minutes after it launches from the dock to go into that specific room. It cleans the floor in the room where it’s docked for a few minutes before it heads into the room you asked it to go clean. But with the ugly comes some control fixes. The robot seems to communicate better and faster with the app whereas before the update some control buttons on the app were useless. I had to push the button on top of the robot if I wanted it to return to the dock before it finished its cleaning run. Also the “find robot” feature is now working in the updated version but didn’t in the previous version. Hopefully the developers will fine tune this version with a nicer looking interface while maintaining functionality..Version: 4.0 (40)
✓ Unable to select roomsWith the newest version of the app released in Feb 2024 I can no longer select individual rooms to clean by tapping on the room. I can only use the list view.Version: 4.9.3 (2769)
🙂 SharkClean Positive Reviews
SharkClean works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact SharkClean.
⛔ SharkClean Problems
