Vola Finance Negative Reviews

Vola Finance App Complaints & User Negative Comments 2024

Vola Finance app received 42 complaints, negative comments and reviews by users. Have you ever had a bad experience using Vola Finance? Can you share your negative thoughts about vola finance?

Vola Finance for Negative User Reviews

✓ Horrible DO NOT GET APPTook them weeks to get back with me. Now they’re telling for no reason whatsoever they cancel me and want me to add another account. Like do they seriously see what they write? First if I had multiple accounts I would have lots of money then I wouldn’t need the extra help from this crap app. I have unsubscribed from the tier advances. I expect an email back saying you guys have removed all my info. How convenient we can’t delete it on our own but you can how shady is that. Just overall horrible experience would not recommend at all!!!!.Worst possible app ever!!!!!Version: 4.0.21

✓ Scam Stay awayThis app is a scam to lure college students to borrow money. They fail to mention that the fee is not a one time fee but they charge you the fee monthly regardless of you borrowing the money. You can’t cancel the subscription nor can you remove your bank information from the app. They have complete access to your account and are able to withdraw money as they please. There is no customer service and the finance department specialist are utterly rude and do not explain the process of their system. It starts off simple and great and then without your knowledge or consent they withdraw additional fees..AmanieBrVersion: 4.0.16

✓ App is a SCAM and will keep taking your money even after you cancelI borrowed $40 on Jun 25th and payed it back on July 12th (17 days earlier than my payback date of Jul 29th). I no longer needed it so I canceled the membership after that, and assumed everything would be fine. Despite that, I was charged $8 on august 10th and another $32 on august 24th (today) that I never authorized. I tried to contact them but I can’t even do that since my membership is cancelled because all it will say is “mail services not available” now I’m going to have to contact my bank and get a stop pay for something that should have been easy to cancel!.KdurandisseVersion: 4.0.28

✓ I can’t even contact support or pay this app back!I truly don’t understand I did everything it told me to do. I even had two friend help double check to make sure I did it right the second time. Yet it still said no to my verification. I have never had this problem before and am very confused. So I wanted to contact customer support like the app told me to. Well.... now it says “mail service not available” I only needed $25 badly. I will say it did give me the $25 that’s why I’m giving this app 2 stars. I wish I could give it more but everything els has been a hassle..SpacypinupVersion: 4.0.20

✓ Kinda UselessUsed this app on and off for about 7-8 months...despite a relatively high income, paying for their weird tiered membership (which was I believe supposed to allow borrowing “up to” $75ish) and consistent repayment history, I was only ever able to borrow $30 at a time. This was the original limit I was given upon signing up for the app and remained that amount until the day I closed my account. Nothing shady here & no issues closing my account, it’s just $30 is barely a tank of gas. Most of the other competing apps of this kind I signed up for around the same time quickly allowed me to borrow more upon several prompt repayments (i.e. Dave, Solo, Brigit, Albert, etc). This one works in a pinch but the limits remain consistently low and there is an excessive amount of app downtime due to maintenance (something I admittedly know absolutely nothing about—all I know is there is no other app I use of any kind which has that much downtime for any reason, maintenance or otherwise)..Holly WoulldVersion: 4.0.22

✓ Used to work well... AWFUL now!I’ve had this app for the last six months and it used to work great... I had purchased there membership tier which guarantees you at least $75 advance which can come in handy... it was a great app until they came out with a new version and now it’s been nothing but problems.... The tier membership level that I had before I don’t even see it offered now, the system refuses to let me even buy a membership at all, and despite making a good living and having my pay check direct deposited into the same account that up until the new version came out was great... now the app is giving me some crazy message about not being able to detect my direct deposit... sounds like a load of BS to me... look best advice if any of us can find a way to download the previous version than I recommend this app 100% as that was great this one... stay away or invest in aspirin!.EZ0001Version: 4.0.15

✓ SCAM!! DO NOT DOWNLOAD..I received my first loan but then decided I no longer wanted to use the app...I paid back my loan and it has cleared my bank but I can’t removed my account from this app..I keep receiving an error stating I can’t close my account with a pending loan. I contacted customer service more than six times and never received a reply...I’m definitely reporting this app to Apple..hopefully they’ll remove it. Whatever you do..DO NOT use this app...”Dave” and “Brigit” are amazing..the loan only takes a day to process and if you need funds you can take them right back...easy to pay back and customer service responds within hours...DO NOT USE VOLA! It’s a waste of time and a scam...Customer Service pretends to care by responding to a few reviews and directing them to email them directly but they never reply to the emails...Don't be fooled by the phony positive reviews...This app is a joke and a complete scam....RebelRogers420Version: 4.0.15

✓ THE WORSTI read the reviews and they seemed pretty convincing that this was a good app but, No signed up and couldn’t even advance because I needed a bank account that needed to have $150 average but why? My account is active I get paychecks every 2 weeks that are way more than $150 so why am I unable to advance I really need the money and obviously at the same time trying to build my credit way worse than Empower at least Empower gives you chances and I don’t have to wait around for nothing I wouldn’t want to come back to this app and it said y’all Fixed some bugs a few weeks ago well you need to fix your app and re-configure it so that people who are in need can get the money never thought I would be this stressed out over an app but obvi I am because $50 could go a long way..AboommalakakaVersion: 4.0.68

✓ Can’t remove bank account or delete accountI’m not a fan of companies that don’t allow you to remove your account info after you no longer want to use the service, I don’t want to replace my bank (which is the only option they give) i want to delete it, as well as my account with any info you all have. They told another user here in the reviews that you can close your account in the settings, this is NOT true, you can only cancel your subscription, but I never signed up for a subscription so now they just have my bank info and I’m not able to delete it!! Delete my account NOW!.Mo galesVersion: 4.0.13

✓ Bank-FinickyDon’t make the mistake of thinking that your bank is an actual, viable selection just because it appears on the list (even if it’s the very FIRST one that pops up), because the very next step will very likely advise that you use a different bank. AKA - Thanks so much, y’all. Not only for NOT being able to use Chime, but also putting absolutely NOTHING about that small little detail anywhere on the description. Like, PLEASE at least take it O U T of your list until you can manage to work something out with them, please..KoogoVersion: 4.0.26

✓ Mixed messagesI had used this app earlier this year and it was great! I had some financial issues and I was late repaying my cash advance but it was paid in full. Recently , I attempted to reset my password because I never closed the account (obviously Vola closed it out). When I entered my email address, an error message states this email address does not exist. When I try to create an account I receive a message that there is another account with this email address. It’s okay if Vola doesn’t want me as a member based on my past repayment history but provided a message that you are not able to reapply or update the app..Gwytd youVersion: 4.0.70

✓ They lied - false advertisementWas in a major medical bind, I googled cash advance and this app came up and so did Dave, I first went with this one and yep said be a couple of days before I MIGHT be allowed advance and my account had to have a minimum of 150 in it. Well it didn’t -mind you they advertised that in a pinch need it clicked now, I just withdrew all my saving and cleared out my bank account so my kid could be treated at this ER and nope they didn’t help. But Dave HAD NO PROBLEM spotting me 250$ Which I needed 225 to have her treated. So no don’t believe the hype.. find a different lender...Sexyme2213Version: 4.0.86

✓ Only let me do one advance and keeps saying internal error for next advanceThis app is a scam. They give you the first advance so they can take your account information and then charge you the subscription fee. You will not be able to get another advance because it will say internal error when in the final step of the advance. You can’t contact customer service on the app because it says that the mail servers are not available. I’m going to report to my bank to not let anymore money be taken from my account from this app and if it does I will sue them. Do not give them your information and be fooled by the first advance. That’s how they get you to think it’s legit..Philmob05Version: 4.0.14

✓ Useless AppToo many dead ends and inconsistencies with the App (i.e. stuck on page to verify telephone number, which was already verified, and it gets stuck in an error loop) and, if you go manage to get approved it will barely cover any real emergency expense (groceries for the week, a tank of gas, going to doctor & getting a prescription, taking pet to the vet for a minor emergency). It is not worth sharing sensitive financial information for $30 and being a data breach victim (which recently actually happened with this company). Not sure why we’re the guinea pigs and take the most risk for little reward. Go with Dave or Earnin for a safer and more convenient experience. Vola is kinda a garbage app with privacy issues..MifelizdiaVersion: 4.0.30

✓ Does nothingI’m not sure what students this app is for, but they did nothing for me. I made an account over two months ago and haven’t been able to access it. After writing Vola THREE different times and receiving no response (not even a generic “we got your message”) I figured out how to long in myself. NOW, they say they can’t advance me because they can’t verify my income. I guess it’s because I DoorDash 🤷🏼‍♀️ not sure. Regardless, I make over the $150 that they ask for and I don’t have any of this “financial monitoring” that they claim they offer. I guess it’s for some students and not others..Nee matthewsVersion: 4.0.15

✓ No Customer Service to Speak OfReached out multiple times to discuss an issue with a representative who “would be with me shortly”. Never heard a single word back. Now I’m being plunged into a series of overdraft fees because this predatory scam of a company - who doesn’t even have a working phone number listed anywhere - would not spare a second to reach back out to me after I reached out several times. It’s too late for them to fix this issue because of their complete lack of customer support. Would never recommend anyone deal with such a company..MaBahVersion: 4.0.70

✓ Charges extra fees, doesn’t follow US Laws and disables after repayment :)My exact Email to Vola Team :) Dear Vola Team, I find it very interesting how after my first loan the app goes into “maintenance mode” and I cannot see my re-payment or request another loan all after being charged more fees than I was told about :) Don’t worry I’m sure the federal government would love to hear about you breach of the Debt Collections Act and also about your deceptive advertising practices that will in future bar you from working with US clientele :) Thank you very much for your business and if after my “5 day cooling off period” my loan ability isn’t restored you can guarantee I will be forwarding all information I have to US government to bar you from dealing with us again :).RNCUTIESAURUSVersion: 4.0.21

✓ Should be instantThe only thing I don’t like about this app which is why I think I stopped short of using it before is because if someone is requesting a loan that typically means that they need the funds. So the fact that this is not an instant download like some of the other apps is a bit frustrating. The amounts that are being approved after less than $100-$500 so not sure why instant availability is not available, or at least when the next business day comes after 7am CST which is 8am CST the funds should be in the account. It kind of defeats the purpose of getting the loan. Not my favorite, I prefer Dave or Brigit, they give instant downloads and you can be approved up to $250 on one and $75 on the other..Blu morphoVersion: 4.0.68

✓ Do not use this app!I occasionally use this app for $125 advance. The last time I requested an advance(last week) I was told that I would have to wait for the funds to be available in my bank account or I can use the Vola virtual card for instant access to the funds. I opted for the Vola virtual card & the card was immediately charged $110 out of $125 for krypto currency(something I have never purchased). It is days later & I have yet to receive a response from support, despite sending 3 messages over the past few days. I’m guessing I will have to pay Vola back $100+ for something I NEVER purchased. Im unable to even dispute the charge. I’m disgusted that I cannot even receive any help at this point. ZERO CUSTOMER SERVICE! DONT USE THIS APP UNLESS YOU WANT TO END UP BEING SCAMMED WITH NO ONE TO CONTACT!.LinadelrosaVersion: 4.0.70

✓ Been unable to access my account for weeksI hadn’t had any problems with this app whatsoever. But one day I received an email saying that my account had been locked for fraudulent activity and were requesting I submit proof of who I was. I sent them a picture of my Id and was told by one rep over email that he’d notify the right people that me I’d was received so I’d have access again. Well nothing has changed. I’ve been emailing them, I even resent my id, contacted them at their direct line and left voicemails and even wrote to them on IG. I’ve tried to reset my password but get message that my email doesn’t exist. Yet when I try to log in using the same email account it says that my account has a hold and to submit a copy of my ID to unlock my account. No one has yet to contact me back and it’s getting really frustrating. Not a good way to treat your customers..Juan2three3Version: 4.0.21

✓ VOLA IS FRAUD / SCAM ARTISTSI needed a small loan so I downloaded the Vola App from the Apple App store. Boy was that a mistake. Within one week Vola had withdrew a fee that I did not authorize, over drafting my bank account. With weeks of no communication from customer service, they finally sent me a one-lined email that did not address my concerns at all. I had asked them multiple times to close my account due to the unauthorized charge. No responses about this from Vola. A few weeks later I noticed another unauthorized withdraw from Vola on my bank account… Update: After eight weeks Vola is still stealing fees from my account and will not reply to my emails. Next step is to close my bank account to stop these scam artists from fraudulently stealing more money from me….. thanks vola. I should have known better than to trust a D- rated business on the BBB…oh and most the reviews are fake.. you can check.VOLA IS A BIG SCAM AND FRAUDVersion: 4.0.46

✓ Worst company everIf I could give negative stars I would. Vola is fine until you need help with your account. They have no customer service skills. They do not respond to emails. there’s no number to call, no live chat option. My account was locked and I couldn’t access it for a week, still can’t but I gave up after a week of asking for help and getting no response. If they do respond they answer in half short answers that don’t even address what you need help with. So then you have to email again to which they just ignore. This “company” is a joke. Oh and they randomly charge your account for no reason. Seriously sign up with someone else..FuigddyhVersion: 4.0.76

✓ Instant money? More like instant regret.Only had the app for one day. It’s a weekday, and I requested money well before 12 PM and it’s the end of the business day and I still haven’t received any money. The app will tell you that you can get it in the same day, but then they email you and say it will take 2 days. And it takes 4 days for the payment to clear. Why so long? Are they counting the digital money one bit at a time in binary or something? There is no way I would recommend this app to anyone. Very untrustworthy and not reliable at all. Why is it so difficult for this application to do what every other app of this kind can do? ABSOLUTELY DO NOT WASTE YOUR TIME WITH THIS APP!! Devs, this was your first impression and you blew it. It’s called Vola. Must be short for Volatile. It’s definitely not voilà. There’s no magic to be seen here. Except for when they disappear with all your bank information. geez.PerfectAlchemyVersion: 4.0.31

✓ Don’t do itHorrible to cancel, even free subscriptions. Many people look for these types of apps in a bind. You enter all sorts or personal information including access to your bank account just to get to where you need to be for “money”. This app is a fraud. Even with a free subscription there is no easy way to cancel. Have to go though a chat bot that sends you in circles to eventually “submit a ticket”. Other apps give the ability in account settings to cancel the subscription. With this app it isn’t an option. So you are just left with submitting all this personal information, including banking info when opening the account and it being left in limbo with a chat bot. Beware when giving your personal info. There is no cancellation button. Your information is not secure and these developers need to get on their game. Not a trust worthy app..JennyFatFingazVersion: 4.0.49

✓ Untrustworthy.Cash advance now has been 3 days waiting they made me sign up for a membership just to get a 75 Cash advance that never reached my account. I reached out for help on it and yet no responses. Wont let me cancel the subscription because it says I have a cash advance that needs to be paid off but I never received it so most likely it’ll take more money from my account because of the membership I have to keep paying for that they won’t let me cancel even though they won’t send the money. If it Carrie’s on another day or so will be doing my best to get this app off Apple..RwattsonnVersion: 4.0.86

✓ Not The Best Advance AppThe first problem is that it states deposits on advances are instant, which charges extra. It took two day to deposit into my account with “instant transfer”. Second, I tried to pay my advance back early and it would not allow me because my payment was already “processing”, not sure how it could be processing before the due date. Third, once my payback payment cleared my account, I had no access to the app for three days because they were “completing maintenance”. Fourth, after the “maintenance” was done and I was able to get into the app I noticed a message that there was a “cooling period” of five days after repayment. It’s now been over five days and it still won’t allow me to pull an advance. I would recommend you use Earnin, Brigit, Dave or MoneyLion for advances, yes they have fees for instant transfers but they tend to give higher maxes and you don’t have to pay for a tier..SiplibriVersion: 4.0.21

✓ DO NOT DOWNLOADThis is a scam, if you are looking to get an advance, they’re not going to give you one. If you meet their original qualifications to get an advance, all of the sudden new ones will start popping up that they never said anything about because their whole goal is to get you to input your banking information so they can sell it, and then deny you any advance. They are not located in the United States, they outsource to India. You will never get someone on the phone for customer service. If you ever get a reply, it will be a one sentence automated email that makes no sense..GyjbcVersion: 4.0.46

✓ ShadyI had an account set up and everything and when I applied for a loan it said it was approved and sending funds in 2-3 business days. I thought “oh cool” then when the funds didn’t come by day 4 I tried checking the app, my account was deleted or locked could not figure it out. Wouldn’t let me send a password reset to my email and would not let me make a new account. They never did give me the loan and never did charge my bank for it as far as I could tell. But that’s real shady and I’m pretty sure they change people’s passwords or lock accounts to try and ding people’s banks accounts for money while you wait and wait and wait for customer support to try and figure out what’s going on. Shady business.TylerRainCloudVersion: 4.0.16

✓ TOTAL SCAM !!!This app is a total SCAM. They give the a small initial amount, mine was $50. Then they make it so you can’t actually pay it back and they just keep charging you a fee every month. I contacted company to get this fixed and so I can repay and cancel but no response until about the 10th email, then they just kept telling me to repay to close. I WOULD IF THE APP WOULD LET ME!! Then they tell me to send via cashapp, later on to find out they no longer accept cashapp so I got another fee. How are they able to take fees out but not able to take my repayment?!? SCAM SCAM SCAM. Apple should remove this app so people don’t fall for it..Lolaax3x3Version: 4.0.25

✓ ThievesI reported this to the Attorney General office because they have given me one payout of 40-That was supposed to go into my bank account but they ended up doing it to the virtual card. I have not been able to use the card after I spent $20 of it. To make things worse have charged me the 6.99 membership fee no matter how many times I tell them to stop doing it and they have withdrawn $40 from my account three different times my personal checking account. When I have only gotten to actually spend $20 of an advance when I reached out to them not only were they rude they told me to take five days to cool down and pulled another payment out of my account. I am taking this to the top I cannot believe how rude they are being and how awful and disgusting they are I am a single mom fighting a court battle right now for my child and really need every penny I hope they feel bad about themselves they should be so ashamed.ShrapjVersion: 4.0.31

✓ LOLSo I mistakenly took this out. I wanted after getting the advance, returning it and get refunded my subscription fee. I sent multiple tickets and haven’t received anything back. This company is so desperate for $12 they won’t even respond to my request. Stay away. There’s other companies that cost less and give you your money the day of. This company takes days to give you your money, don’t want to hear anything about the holidaybecause again...other apps there were no issue. This company blows. Stay away. I will bash this company everywhere...and yes...because of $12..Nrm8869Version: 4.0.22

✓ ZERO STARSI would give zero stars if I could. First, when you request for an advance they have an message staging if you request it before 12 your advance will deposit instantly.....WRONG ! It takes 3 days before they deposit it. In my case I NEVER received my advance. I emailed contact support and it takes them 1-2 days for a response. Second, they do not allow you to pay the money back early, they want to withdraw it from your account. Third, you have to pay a monthly fee even if you do not request money. I have been using Earnins and moneylion for years and I never had these issues. I highly recommend you guys to try them instead..Bre.JVersion: 4.0.22

✓ Can’t get their stuff togetherI used this company for what they do and they were ok in that sense but I no longer needed their services so I canceled my account with them back in like April or May of this year and they’re still taking money out of my account for a service I canceled. I’ve emailed them countless times and was told at one point that this wouldn’t happen any more but yet it keeps happening. It’s so frustrating at this point, that I will never ever use this company ever again nor will ever recommend them. In fact, I’ll go out of my way to tell someone to never use them. Until they fix this issue that’s how it will stay..Bivman2024Version: 4.0.70

✓ Please DO NOT Use this app!I canceled my membership with this app back in February. After sending several emails (that never received a reply) and reaching out to the company via Instagram they continued to take the $2.99 membership fee from my account. I was told I had no active membership, so way am I still being charge each month? This app is a complete SCAM. It’s impossible to get in contact with anyone. I ended up having to dispute the charges via my bank and place a stop payment on my bank account. They still had access to my bank account even after the membership was canceled. Save yourself the trouble and don’t bother using this app. It is not worth the headache nor the hassle. This company should be ashamed of themselves. I hope they get shutdown! I will be reporting them to the BBB..Bee_lavetteVersion: 4.0.46

✓ Don’t get itCompared to 2 other similar apps I’ve used that offer this same service this one has to be the worst. They start you off at $35 for a cash advance then you have to wait 2 business days to get it deposited in your account. Not worth it. If a person is using an app like this it’s usually bc the funds are needed urgently, not 2 business days later. And it’s only $35. Big thumbs down 👎👎👎👎 will not be using again. The app stated allow two business days to receive funds NOT 4-5 hours. That’s a big lie.Janaya715Version: 4.0.67

✓ Never as “easy” as it seems.. 😒I’m new to app/company. Upon setting up my account, I added my bank account information it was accepted without any problems. However, it’s now telling me my bank doesn’t qualify. “The connected bank does not qualify for Advances on Vola. Please connect your primary bank account that- • Is connected to subscriptions/ recurring payments. “ (the exact message) This is not only my MAIN bank account, it’s the ONLY one I have or need, and yes I have a savings account but that’s irrelevant. Not quite sure what the issue is, as any subscriptions I have or have had aren’t viewable, my account is 12+ months old, and my income is directly deposited in said account. There shouldn’t be an issue whatsoever, but here we are. It’s a federal credit Union. Considering this is my first time attempting to use this app/company having only used apps like Dave or Empower less than a 2-3x, and this is what I encounter upon the initial set-up. Doesn’t appear to be something I’d want to waste my time on, nor trust to remotely access my financial information much less provide me with any type of financial advice or guidance. Thanks for nothing..AshriverVersion: 4.0.86

✓ No access for Australian citizensA joke.OphillianVersion: 4.0.46

✓ HorribleAt first Vola was a great app easy to use and very useful. As time has passed Vola started to take things like not being able to activate a card. Now it’s telling me I have a free subscription when I never ever change anything in my settings. It was says that my bank account needs a history of 150 over 3 months which my account does. It also says the my account is connected but it don’t work. I tried to get in contact with customer service and they did not answer they still haven’t answer it’s been 3 days and I tried to contact them in those 3 days. What’s going on? Does Vola do changes on its own without the person operating the app knowing ? Or what’s the problem cause it’s not right. I was never informed my subscription is changing..MikythiVersion: 4.0.81

✓ Horrible experience - even worse of an appSCAM ALERT!!! SCAM ALERT!!! This application does not function to begin with. They take all of your information and keep it, they do not let you do anything in the app as all you get is error messages (iPhone 8- newest software). I have been trying to verify for over a month and I’ve given up. They say to contact support but the application is stuck on “unverified- contact support” .. the bank account I’ve connected isn’t even showing remotely close to accurate information either. You cannot remove/delete your information which poses a huge security risk. Their address is fake (supposedly in Brooklyn NY) AND they don’t spell checks correctly in the app (HUGE SCAM INDICATOR).ElcoquitonVersion: 4.0.15

✓ DO NOT GET THIS APPI’ve tried for the past month to pay the advance I got, it would end up denying the payment, because of this “cool off period” and because they’d try to take the money, it would leave me in negative, and then my bank would charge me 32 dollars in INSUFFICIENT FUNDS Charges only to find out Vola STILL didn’t take my payment. And the customer service takes forever to reply, and do NOT help at all. It’s messed up. Now my credit is probably WRECKED because of this app! Do not do it. I’ve finally paid it today! Let’s see if they even take it!.YolandaBeCool7Version: 4.0.39

✓ Does Not Work With My BankI used the Vola App for several months. I had my Current (Choice Financial) checking account linked so I could pay my advances and monthly fees. Never had an issue getting advances and I always paid them back early or on time. Unfortunately this month I logged on to the app to see if my last advance was paid to see that all of a sudden they no longer work with my bank and multiple other banks. I’m not sure of the reason but it’s kind of annoying to be enjoying a great app to basically be bumped off with no advance notice, no email, just “bye”..Ms JKMVersion: 4.0.81

✓ Horrible advance appFirst, the advances are smaller amounts than advertised. Second, It literally takes them days to send out an advance after applying for it. I decided after waiting so long that I just wanted to cancel the advance and that is not an option even if they haven’t deposited the funds yet. Customer service is only through email and it takes them days to respond to that also. Just horrible, I will never use again after returning their $50 advance..Tatianna BainVersion: 4.0.29

Vola Finance works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Vola Finance.