- 89.5LEGITIMACY SCORE
- 90.0SAFETY SCORE
- 12+CONTENT RATING
- FreePRICE
GetGo App Complaints & User Negative Comments 2024
GetGo app received 39 complaints, negative comments and reviews by users. Have you ever had a bad experience using GetGo? Can you share your negative thoughts about getgo?
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GetGo for Negative User Reviews
✓ Why is this no longer the store app?This has been the Giant Eagle store app for several months, since they discontinued support for the “classic” store app. Now, suddenly, with the update to version 5.0, it’s GetGo only, and you have to download a *different* app for the main store (three apps, actually: one for online ordering, one for pharmacy, and one for “scan while you shop”, for a total of four separate apps). The other grocery stores I shop at combine all these features into a single app. I’m not sure which annoys me more: the fact that GE wants me to use four separate apps, or the fact that the app that used to be for the main store was suddenly switched to being for the gas station only. This was a boneheaded move from a company that has had trouble with their apps since their very first one. Every time they fix one problem, they create others, usually through making bad decisions. If you want to make a useable, useful grocery app, GE, look at the apps for Kroger and Meijer. They work. Yours doesn’t. If it weren’t for the fact that there are a couple of items that I can get locally only at GE, I’d stop shopping there altogether just because the app experience has always been horrid..Version: 5.0
✓ App/wallet / storeWhy are you guys behind on allowing this card to be added to apple wallet and why are you not showing fuel perks expiration dates in the app this is important info also why are you updating the faces of the pumps in stores hut then not allowing applepay to be used you guys are not making things customer friendly and making it hard to do business Why once again is their still no way to add my card to the wallet on iPhone your falling way behind your competition and it’s very annoying esp when I need to sign into the app all the time please add this right away and also Apple Pay if you allow to pay in the app which I have not used yet but would consider if I could use Apple pay Also why is there still no access for Apple pay at the pumps you said your in the process again I have been to several that have the chip and new screens but yet still not even indicated that Apple pay will be accepted I am going to stop shopping there is they can not be added soon.Version: 6.3.7
✓ Needs improvement....The only thing this app does is hold your advantage card. But why not allow it to be added to the Apple wallet with my other cards?? Other stores do it and it’s great. Also, what’s the point of letting me add a gift card if they can’t scan it at the register?!?! Isn’t the point to NOT have to carry the physical card in?? I have a $25 gift card that I couldn’t use today because they couldn’t scan the barcode. That’s ridiculous! This app needs serious improvement before or can be called “useful”..Version: 3.18
✓ Good with room to growThe latest addition of the gift card tracker is awesome!!! A few additional features that would make it best in class. 1) the ability to scan/photograph the card for easier entry 2) the ability to self categorize cards instead of the default sort by vendor name 3) the ability to add any card - including those that aren’t sold by Giant Eagle. There are some like Macy’s and others that Giant Eagle sells and they couldn’t be entered. 4) barcode conversion so that vendors can just scan to use..Version: 3.0
✓ FrustratingI have loved the getgo app in the past. Having the convenience of purchasing a gift card for the exact amount needed and then receiving it instantly were so helpful. That was before the new changes to the application. Now when I purchase a new gift card, it does not get uploaded to my wallet. Then there is the issue that it takes at least 10 minutes for it to be emailed to me, if it comes at all. I tried to purchase Ebay gift cards last weekend 3 different times without success. Is Giant Eagle preventing the gift cards from being automatically uploaded to my wallet in the hopes that I’ll just forget about them? I’m sure this would increase their profits but it certainly doesn’t help me. Please just go back to the old system..Version: 5.0.2
✓ Giant Eagle has a poor app.The e-coupons are not responsive to touch. Yet sometimes it is too easy to accidentally clip a coupon because the swipe feature, to move or scroll to another coupon is too easy to activate. Plus, all my gift cards in the Wallet section are showing a balance of $0; after clicking refresh. So- either this app just stole all my money, or the app has some serious customer service failures..Version: 3.26
✓ Where do you create a shopping list?So I get the message there’s a new app. I say sure, give me the new app. Am I just dumb, but I can’t find a way to just create a shopping list on this app. Only option I see is for Curbside pickup. Excuse me, but I just want to make a shopping list, go and get the stuff myself. So now if I want to do that I can’t create a shopping list? Oh, and I love that I set up my preferred store in the app then click on curbside and it takes me to the webpage and I must select my store there. And it’s acting like I live in another state, so I just tell them my preferred store again. Why?.Version: 3.0
✓ No Support for iPad, Busy InterfaceThe Giant Eagle apps are plain unsightly with interfaces that are way too busy. Shopping list function leaves a lot to be desired from. Hey Giant Eagle, an app doesn’t need to have everything your website has! The key functions should be store locator (yours always assigns the wrong GetGo with no way to edit it!), ability to browse specials and search for products, get current prices on products even if they’re not on sale, create simple shopping lists even directly from the weekly ad, browse and clip e-coupons and manage one’s account. It’s also desirable not having to log in nearly every time one opens the app, and being able to use the app on an iPad without issues, as it would be infinitely easier to browse - not to mention deal with your ridiculously busy interface - on a larger screen. Do yourselves - and your customers - a favor and check out Kroger’s far better mobile app. Learn from it..Version: 1.2
✓ Useful but frustratingI primarily use this app to order food for pick up at GetGo. This app used to work pretty well for that particular purpose. However, at some point, an update took away the “back” button when ordering. This makes ordering an extremely frustrating process. Let’s say I want to order an item. I choose the category, customize it, and it to my order. In order to add more food to my cart, since there is no “back” button, I need to select the option at the top of the screen to choose a getgo location or pick up time. As far as I can tell, this is the only way I can get back to the beginning of the process. In another scenario, let’s say I want to explore the menu options under wraps. If I don’t like any of the choice, or they’re sold out, or I accidentally went into the wrong food category, I need to press the getgo location or pick up time option from the cart to get back to the top menu. If you could add the back button again, I’d really appreciate it..Version: 5.2.6
✓ FrustratingWhile I appreciate the lifeline Giant Eagle is providing, the app is not user-friendly. It takes an hour or more just to slog through the items. It would be so much better if they would group like items together, for example: Place all Chobani yogurt together, all Yoplait, etc,; all the hamburger, bacon, eggs, etc. In that way I could browse through much faster. And it would be very helpful if when you open an item, they would include a picture of nutrition facts next to the picture of the product front..Version: 3.21
✓ Item value and item sortHas the same problem as all other shopping apps. Need to be able to sort by value like price per ounce or per serving or per load (laundry detergent, dish soap, shampoo etc). The aisle product view should automatically come up the same as the aisle in the store, all one type of product together and all products from the same vendor together (example milk, yogurt, snacks, laundry detergent, etc.). I shop by product, value and brand or vendor when I am in the store. It would improve my “virtual” shopping experience if I could do the same through the app. These changes would make this a 5 star app for me (and in my opinion, for everyone)..Version: 3.21
✓ I need to have 4 apps - really?!Why can’t you have just 1 app? Instead, you have to have FOUR. That’s frustrating. I love how the curbside delivery app is set up. It’s actually logical. You can browse products by aisle. This makes sense - BUT it’s for pickup or delivery. The in-store app doesn’t have items by the aisle. It doesn’t make sense. When I saw the curbside app, I thought finally, Giant Eagle is going to make it easier for me. But alas, they didn’t. Now Wegmans has the BEST ever app. It’s designed for all shoppers. It even reminds me that I might be out of something. I can shop by aisle. I can get recipes. You can add items to your grocery list right from the recipe! Come on Giant Eagle, step it up. There is a Giant Eagle store only 3 blocks from my house - but I will go to across town to Wegmans in part because they have a great app. Come on Giant Eagle step it up and win me back!.Version: 3.21
✓ Do not forget where your card isYou would think by downloading the app you would no longer need to keep the card... WRONG!! The app AND any email promotions still require you to MANUALLY INPUT the Advantage number. They do not allow you the convenience of copy/paste, or just signing in eliminates the need for it... unlike many of the other apps. I was completing a comment form and even while signed in to the app it required me to key my number. Fortunately, I had my Apple notes open with my Advantage number, but what’s the purpose if you need to get the number from your card even when you’re already signed in to the App? Apps are supposed to make it more convenient and easy, not cumbersome and tedious..Version: 3.10
✓ Not for use in storeI like to grocery shop and have avoided the latest fad of home delivery or in store pickup. It seems that the app is geared primarily towards that end though, with little or no usefulness, at least that I have seen, for shoppers that are walking the aisles. For instance, searching for “cheesecloth” identifies 2 options, with a small picture, price per unit, and brief description. You can add the item to your list or have it ready for curb-side iCloud or home delivery. What it doesn’t tell you is where to find it in the store! Some of the Market Districts are huge with non-traditional layouts. Sometimes I’m so lost that I can’t find the door! The app should say the amount in stock, the stock location, a map showing where in the aisle, etc. gives me enough information that I can walk to the correct section of shelf!.Version: 3.18
✓ Questions and suggestionsWhat happened to my personal shopping list? I Know it’s good marketing for GE but resent going thro your incomplete inventory of choices. No Tomato Bisque soup, no angel food cake mix, etc. I know these items are on the shelf and that they are listed somewhere in a store computer. Liked it lots better when my past buying choices were my list! Don’t get me wrong, I’m very grateful for this pickup service, but think your “improvements” to the website make it much more of a chore than it needs to be. Could we have a search button to enable plooking for a specific item that we know is stocked in the store? PLEASE, there has to be a way to make this more thorough and more efficient from the consumer end..Version: 3.25
✓ Update not helpful. Missing vital info and toolsWhen do my perks expire? What balance do I have remaining on my e-gift cards? I may never know... I was forced to update to a new Giant Eagle app and when it did, it updated to GetGo not Giant Eagle. That’s not helpful or what the former app was focused on... the GE perks and wallet and coupons with a connection to shopping. You must have totally phased out the old GE app, why it forced updates to the Get Go app is a mystery. I realized the existing newer Giant Eagle shopping app is also updated, but it doesn’t show my “wallet” where I have balances on my e-gift cards! Also the fuel perks section no longer says how many perks are expiring on the upcoming date. I used to reference this all the time. Also the ability to compare perks benefits... what perks = percentage off grocery’s vs. $ off per gallons of gas. If you’re forcing everyone to the new remote shopping app then include all the information and functionality. I need my gift card balance and accessibility back and want to know when my perks expire!.Version: 5.1
✓ Need a cancel order buttonI ordered food to be picked 2 hours before my break so it would be ready at my break time. 30 mins later the job was shut down due to a lose of power in the building. I couldn’t cancel my order since I wasn’t going to be on site to pick it up and it was going to be ready in a 1-1/2 later. I called the store to cancel the order they said they won’t make the order. Later my account was still charged for the order. So now I have to deal with customer service to get a refund or a credit on my advantage card. Other than this it’s a good for ordering food when you can get it. I don’t have this problem when I order from sheetz..Version: 3.26
✓ Getting worse and worseI work for GetGo and order something to eat every day before work. It feels like they remove more and more features every day. First it was the ability to customize menu items. Then it was the order again feature. Then it was the ability to customize at all??? The app also rarely takes my employee discount, and whenever I use Apple Pay, no matter what card I use, no matter the balance in it, it declines. The app isn’t even function anymore… what’s the point of a build your own sandwich if you can’t even add anything?.Version: 6.3.7
✓ Too redundantI really don’t need a slider to calculate my Perks. A whole page was wasted with that. What I would like is the ability to see my past purchases, make a shopping list, see the weekly ad (not having to scroll through a list of individual items). Where are my prescriptions? Can’t order refills through this incarnation, but can see my pharmacy Perks, which is useless. Unable to load coupons on it. Received a GE email coupon for a free box of cereal, but it won’t transfer to my card or show on the app. While it’s pretty to look at, one can only hope that the app designers will make it more practical for shoppers, giving us actual services rather than more info about Perks..Version: 1.5
✓ A terrible replacementGiant Eagle is pushing this app as the new replacement for the Both the Giant Eagle and GetGo Apps, as a great All In One app. The problem is that if they want this to replace the current GetGo App then incorporate the features of the GetGo app that people use. They seem to ignore that one of the GetGo features that is probably used the most is the ability to check out the price of gas at multiple GetGo station. While I like a good sandwich, I really don’t need to place my order ahead of time if it means sacrificing the ability to search multiple GetGo Locations, finding the one closet to me that has what I’m looking for be it a car wash, or the fact that gas is cheaper at Location A versus Location B if they do that first, then I might decide to use the app to order a sandwich, but incorporate the right features first then add the “extra” convenience features.Version: 3.2
✓ DisappointingThis app is not very user friendly. It doesn’t give you the same customization apps as the in-store MTO screens, and it seemingly makes choices for you that aren’t shown on your order. I ordered a breakfast burrito, and it only showed me three options for toppings. It never asked me for cheese preference and instead just said no cheese. And then it didn’t even go to the store correctly. I scheduled pick up for 2:15. Got to the store at 2:20 and waited. By 2:40 the guy behind the counter asked what I had ordered and said the order never came through to him. I love GetGo and Giant Eagle, so I’m really disappointed in how this app works..Version: 5.1.20
✓ Would rate a zero if possible!This app has not worked for me since the update. I have contacted support with the issue to the point they now ignore my complaints. I’ve reinstalled numerous times, did a hard reset on my iPhone XS, iPad Pro, and iPad (yes, tried it on all devices), checked my location services and notifications settings, and after all these months, if I click the weekly ad, I still get the same message: “Sorry, something went wrong. Please check your connection.” Someone want to tell me what I’m supposed to check?? It must be on my end, because a whole bunch of people think this is the greatest app ever! Of course, if support actually responded, maybe I wouldn’t be writing this now..Version: 3.9
✓ Good, but could use a couple small changes with big impactHaving the advantage card here instead of having to carry around another thing on my key ring is nice, but what would be wonderful is the ability to add it as a pass to the iPhone’s digital wallet. That way, it’d just be a double click away instead of waiting for the app to load up. Another issue I’ve run into (and I think this one actually may be a bug) is that the scan and save QR code’s on the in-store price tags just open to the coupon page rather than to the item/deal itself. Often, the deal isn’t even on that page—if it’s advertised in-store, it should be there on the app. I’m not going to be the customer who calls a manager to his checkout lane to save a buck every couple weeks, but the in-app convenience doesn’t appear to be working as intended. I hope someone on the dev team sees this because these seem like relatively small changes to me that would make the app that much better..Version: 3.21
✓ Will not stop signing me out!I try to use this app almost everyday on my way to work, and each time it makes me resign in before I can find my store, and then sign in again before I order, and then a third time after I put in my payment info before it sends the order to the store! And the past few times it sat on the loading screen for 20 minutes, I want to use this and love this app, but it is insane to have to constantly sign in! Other apps similar hold my info and make it simple for me to go in and just reorder at the same place and has my info there, and takes 2 minutes. I shouldn’t have to sign in 3 times to place an order than took me a minute to pick what I wanted. I hope this gets fixed, because I would love to use it..Version: 5.2.5
✓ Good idea. Terrible executionWhile, like any other app for stores or restaurants or gas stations, the idea is great. Always love being able to preorder food from my phone, too bad i can’t with this app. Have only been able to log in twice since i downloaded the app, despite trying to order food countless times over the last few weeks. I finish an order, press check out, it makes me log in again, despite the fact they have all my other information as if i was logged in, then the app freezes and i see nothing but a loading circle until i close the app and restart that exact process. Love getgos food much more than sheetz, just a shame I end up ordering from sheetz instead anyway cause it’s easier. Play up to your competition, work on the bugs in the app, don’t play down like you’re competing with a local speedway..Version: 5.2.5
✓ App keeps changingI am constantly confused by this app. It keeps changing which makes it even worse. First, I don’t understand why there are 3 different apps for one store and why my wallet is in the get go app rather than the rather Giant Eagle app. Second, the wallet used to be very useful when I could purchase gift cards and they would go to my wallet. One update changed this making you have to add them manually and you can’t add some stores. But in the newest update I’m not even seeing that you can add them anymore?? Last, this app no longer shows me when my fuel perks expire. It just seems Giant Eagle/Get go is trying to make it harder to use the fuel perks and gift cards. Bring back the old app!.Version: 5.1.16
✓ Frustrating issuesThis app is useful, but also frustrating. If it can store my name & amount of my annual savings, then it should be able to also remember my preferred store and previous purchases. We use this app to save time, to make more efficient use of our time off work & to help restore some quality time together when we are off work. The recent app updates are now necessitating additional time to be spent re-creating my grocery list & even having to re-select my preferred store. When searching for grocery items or when reviewing e-Coupons, after looking at a specific item, it takes you back to the very beginning of that page, not where you had just been within the app—this means you must take additional time to find your way back to where you had been. It is very irritating. In the time it takes to re-create my list, I might as well just physically shop at the store. Hoping that Giant Eagle will quickly improve this app. We love Giant Eagle; however, many competitors are now also offering curbside pickup & home delivery options... it might be time to consider trying some of them..Version: 3.0
✓ USELESSThis app is useless! First of all I don’t buy my groceries from GetGo, I shop at GIANT EAGLE! I was so disappointed and upset when you renamed the app GetGo a while back. I don’t need coupons for GetGo! Why have all these other apps that I don’t need when all the info I need was on the Giant Eagle app before?? I guess this means you are eliminating ecoupons for the grocery store??? I don’t want or need to have all the other apps on my phone! Why have all these separate apps? That doesn’t make sense. If this doesn’t change I will just have to delete the app altogether. If it ain’t broke you don’t need to fix it, you ruined a good app to make 3 more??? STUPID!!.Version: 5.1.9
✓ Slow, clunky, always logs you outThis app is supposed to be convenient, but every time I go to use it it’s logged me out. I try and log in and it says try again later. When you actually get logged in and try to order food, the app is very slow, and the ordering pages are not very streamlined. After you add a food item, there’s no way to just return to the beginning of the menu. You have to hit back thru 4 pages just to get back on the menu home, and that takes forever because the app is so slow!!!!.Version: 5.1.5
✓ This store is slow and the most customer unfriendly storeI have never shopped at a store with as bad a layout or a store that wont let you self checkout without a giant eagle advantage card i downloaded this app thinking i could get a virtual card with this app just so i didnt have to wait 30+ minutes i a line 3 deep (update i walked out of the store leaving my cart full of groceries after 40ish minutes) i was wrong im not sure how you get a card i think you have to take even more time and go to the store when customer service is there (which is rare) and sign up for one or something for something that is meant to help THEM and NOT the customer (though it tricks many customers into believing they are getting a deal because of that card) it would be so easy to allow customers to signup for a virtual card on the app (i never have any store card because the fall appart and off my key chain in a couple months and im not carrying dozen cards and i know many other people do the same thing) this app is a total failure as far as im concerned it wont even let me fully signup because i dont have a card AND it wont let me message customer service for the same reason.Version: 3.2
✓ Still screwed up!It says that the weekly flyer issue has been resolved. NOT SO!! I cannot access the weekly flyer after repeated attempts at deleting and re installing the app. Furthermore, my current shopping list has disappeared, rendering the current version 100% useless for my needs. I am not a happy camper! My repeated attempts to contact Giant Eagle about this issue has resulted in computer generated responses and zero action. Giant Eagle is about to lose a loyal big spending customer. Whatever happened to “If it ain’t broke, it don’t need fixin?” The old version did everything I needed for it to and made shopping from the flyer easy and convenient. The new version is USELESS!!.Version: 3.25
✓ Needs Apple wallet supportThis app should be to able to add the fuel perks card to the Apple wallet. The current barcode is hard to get to sometimes, especially when app randomly decides to log me out. Worst of all, the “tilt to maximize barcode” function does not work at all, making it difficult to scan the barcode at the pump. I was able to add my fuel perks pass to the Apple wallet using a third party app, but this simple functionality should be built in..Version: 5.1.20
✓ GetGo Discount RouletteI really like the mobile ordering aspect of the app, but it’s frustrating when you never know if your discounts will be applied. I don’t think it’s right that discounts aren’t shown in your total price until AFTER you place your order. I’ve never shopped with another merchant who says they’ll charge you and then apply your discounts after you place your order. I’ve had two incidences where food discounts weren’t applied, and the full price of my items were charged (i.e., half off apps). But really, who is going to fight to get a refund of a dollar or two multiple times! That’s probably exactly what the developers wasn’t to happen, assuming most people won’t put up a stink about a buck. Eh, I should probably cut down on my food on the (Get) go anyway..Version: 3.7
✓ Omgoodness🤦🏼♀️My order just went to an old address even though I switched it days ago and have screen shots of this. Also you never know if they really have stuff so its a game of ordering dif products incase and wakeup to see. Then as you wait days for it toy can't edit incase you had to purchase the bread elsewhere bc you couldn't wait etc and the coupons I can't submit to the 3rd party delivery person bc they don't know what to do with them. You cant pay with anything but debit or credit if it's delivery either. Really frustrated now that 90% of things I ordered weren't in such like herbal essence volume shampoo and that I been waiting for it and just got sent a pic of my stuff at old address 😩.Version: 3.21
✓ Curb sideI hope someone at giant eagle reads these and makes some changes. I love the idea of curbside and when I have used it the people are terrific, but the app is really, really bad. 1. The app should allow you to add groceries to your cart through the week and the submit when ready, but every time I go back in, my cart is empty again. 2. If I try to use the “list” feature, I cannot add the list to my cart. 3. The search engine is painfully slow and inaccurate, to the point where it takes me longer to shop on-line than it does for me to shop in the store. 4. There are a ton of items that are missing, for instance, Italian bread from the bakery. 5. The app is not intuitive in that it takes you around and around making you sign in multiple times if you happen to leave the wrong screen. 6. The app should also allow the option for the shopper to bring out your dry cleaning. POSITIVE FEATURES: 1. It allows you to easily change the number of a single item 2. It provides an image of many of the items, though many are still missing 3. If the item you choose is not available, they provide you the option to let your shopper choose another, but for me, most of the time, the alternative is not what I would want, but this might be a nice option for some people. Overall, I would use the curbside option all the time of the app was more user friendly..Version: 3.5
✓ Can’t add card to apple walletI have a couple of problems with this app and with my advantage card. I have two cards associated with my phone number, apparently. The other card stopped working at some point in the app, or I lost it. Now I am only getting credit for some purchases. Also, I can’t put this card in my apple wallet for some reason. These two things prevent me from using it. In fact, I find myself driving to marcs or Walmart just because I don’t feel like using a discount card to get the same price. It requires occasional logins when I need it to just be there..Version: 3.26
✓ Can’t link Advantage cardI’m giving 3 stars just because I think GE is a great store and has really great products and owners/management. The problem i have with this app is that 1, you can’t look up your advantage card by name or phone number so i can’t link my card because i haven’t seen it or carried it since i got it years ago; and 2, you can’t filter your loacation search by whether they have a Wetgo or not. This is very inconvenient for someone who has the unlimited car wash plan. If you guys ever change this i will change my review to 5 stars..Version: 5.1.20
✓ Poor response timeI notice that, consistently in the late evenings, the ap does not seem to responsive. The store lost out on a $50+ order once because of this. Right now, Tues, 10:35 pm ESR, I’m having the same problem. Even in the day too, though, the ap is VERY slow to respond. I find myself adding my item to my get n go order multiple times bc it is so slow. Once it finally does respond, it has 4-5 of that item! It should be much more nimble. In addition, I would like to be able to add special instructions. For example, when I order a 14 inch caprese sandwich, I want it cut into 4 pieces & each piece individually wrapped. I also want the pesto spread on top & bottom halves of the bread, not too much on 1 side only, thereby making that side of the bread soggy. Some people do this but some don’t. There is no option for special instructions & there should be. Also, for that same sandwich, it asks if you want no cheese. The cheese is ALREADY in the sandwich. The question should be, do you want ADDITIONAL cheese. I once said no to the cheese question& they removed the caprese, making it a pesto tomato sandwich!.Version: 3.18
✓ Not as user-friendly as the old appThis new app is not as easy to use as the old Giant Eagle and Get Go apps. I can’t find a way to easily locate the Get Go locations and fuel prices. When I click on the Get Go icon in this new app all that comes up is an option to order food through the app. Also some features I liked to use in the old Giant Eagle app, such as purchase history for Giant Eagle and the price of fuel at my favorite Get Go, are buried in this app and took me a long time to find. I will likely not use this app as much as I did the old ones as it just takes too long to find what I need.Version: 3.10
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