- 94.6LEGITIMACY SCORE
- 95.1SAFETY SCORE
- 17+CONTENT RATING
- FreePRICE
Giant Eagle App Complaints & User Negative Comments 2024
Giant Eagle app received 30 complaints, negative comments and reviews by users. Have you ever had a bad experience using Giant Eagle? Can you share your negative thoughts about giant eagle?
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Giant Eagle for Negative User Reviews
✓ GlitchyI find myself continually needing to close out of the app snd reopen during the course of placing an order. If I view the ad for instance and then want to go back to use the search feature, it glitches and will not allow me to click search. If I search and then go back to home and try to select a department to browse, I cannot click on anything without closing the app and reopening. Rather annoying but still more convenient than dragging the kids to the store. It just takes 15 minutes to place an order instead of 10..Version: 1.9.18
✓ What happened to this app?For years, the app worked great, but lately it’s giving me trouble every time I’ve tried to use it. I’ve had to uninstall it and reinstall it on all my devices, multiple times. It doesn’t want to let me put items in my cart sometimes, and sometimes refuses to acknowledge my home store as valid. Sometimes it won’t show my “reorder/buy again” list. Bottom line is, for three months now, I’ve had to uninstall/reinstall it every time I’ve tried to place an order, because it’s been glitchy every single time. When it works right, it’s a great app and a great service, but for the past several months it’s been really frustrating..Version: 1.9.53
✓ Deletes your items in cartI use to use this app to order my groceries all the time. I would through the week add the items to my cart as I run out of stuff and at the end of the week I would checkout and not have to go through and find everything at once and that way I don’t forget anything either. But nowww you guys did something where the items in your cart don’t even stay in there for 24 hours. I added a whole list of stuff to my cart yesterday around 3pm and this morning at 8:30am I go to check out and NOTHING is in my cart now. Nothing I add yesterday is in my cart. The app cleared my cart. So now, I’m not even getting my groceries with you guys. I’ll just go to the store by my house, acme. Fix this problem please..Version: 1.9.54
✓ L PylinskiI’ve been using phone for a couple of years… I have mobility issue and can’t go through store this app is really necessary. It hasn’t worked for over a month and I haven’t gotten any resolution either through local or helpline. I’ve tried every suggestion provided with no avail. I’m past frustration… and have consistently been told that no one can help. That’s both at store level and the 1 800 help line. Let me emphasize that everyone has been very patient and kind and that I worked my second job in the grocery industry so I know how difficult it is dealing with customers. All I’m asking is that I have someone please HELP and not be referred to an automated system or tell me that that they’ll file a report..Version: 1.9.72
✓ Needs a lot of improvementWhat I would like to see mostly is a way to sort search results. I don’t see that they’re sorted in anyway and it’s painstaking to go through all of them. Also, some of the descriptions on the initial search aren’t there. For example, if you search for “foundation” there will turn up results like “bare minerals escentuals fairly light foundation” and then just “foundation” and a picture of what it is. More consistency with that would be great. Also, it doesn’t seem like all the products are listed. I’m not sure if that’s a store thing, or if just that’s what is available for pickup or delivery or what, but for example, Walmart has every single product listed (perhaps because you can shop online) but sometimes I like to make lists to see what I’m going to get later at the store so having more products listed would be helpful. Lastly, it seems a bit unorganized and hard to navigate. With several modifications it has the potential to be a useful app..Version: 1.2.0
✓ Weekly add no longer in print and no longer on the appI contacted GE through the app because the pdf file of the weekly ad hasn’t been loading. “Come back later” is the message every time. GE’s response was to use a different browser! So it doesn’t load on the app and I’ve tried 2 browsers. Still doesn’t load the pdf. I don’t have time to scroll through the list of sale items. I want to scan the weekly ad which is a lot quicker. Needless to say I have been doing a lot less shopping at GE. I also shop for some neighbors, so GE is missing out on 3 household’s purchases. I’ll stick to BiLo, their online pdf is available every week and they’ll mail you one if you request it..Version: 1.9.56
✓ Really buggy & frustrating to useTook three or four scans for it to finally recognize my card, then it kept wiping the number every time I clicked away from the field. Finally got past that and tried to use the list portion so I could keep my groceries list in there. there is a scan function to add to the list but when you find the item your only option is add to cart which doesn’t put it in your list. The app seems to be badly thought out and doesn’t function like you would expect- I will continue to use a third-party grocery list app instead since this isn’t worth the time or frustration.Version: 1.9.14
✓ I hate the online checkout process passionatelyI have wasted an hour and a half trying to get my payment to be accepted when it has work successfully just last week. I kept getting the error your order cannot be processed successfully sorry for the inconvenience!(no you're not or you would fix the website already) This is a recurring problem. I refuse to keep it reinstalling the app on my iPhone every time I want to place an order and then have to reenter my debit card every time. There seems to be a problem with your side returning of the correct information because there's nothing wrong with how I enter it I'm not that stupid! It's also irritating to have to enter my snap card every time when I don't elsewhere. You also cannot add an item and have it covered by Snap once you have already submitted the order it has to go on another form of if it takes it at all!!!(I am disgusted) I will be changing my business to Acme. My time is worth the extra drive..Version: 1.9.64
✓ Works but good luck searchingThe good: We can order groceries for pick up. Usually we get what we ordered, but that’s a people problem, not the app. The bad: everything else. It logs me out randomly, but doesn’t tell me. If you add stuff to your cart, then notice you’re logged out, that stuff is gone from your cart after logging in again. Searching is just the worst. Try searching for “cage free eggs” and laugh at the terrible results. Results are ordered randomly. You can see variations on a product, like size or count, and have to find the exact thing in the list. If something is out of stock, it’s just missing entirely, no different from if Giant Eagle doesn’t sell it..Version: 1.9.56
✓ Fix the substitution systemThe new system of substitutes doesn’t make any sense. More often than not the limited 2 suggestions for substitutes aren’t remotely what I want. I would much rather the shopper ask me or to be allowed to select from any item I wish on the app as a substitute. Maybe offer 2 suggestions and then have an additional option to pick my own substitute. Also, give an option for substitute quantity so if they need a certain amount of a product, they still end up with the quantity they need even if the package size is smaller. But some may only be getting a larger amount due to a sale. This new system is too constrained and is terribly frustrating..Version: 1.9.76
✓ Search results need to be betterThis app is mediocre at best. It is difficult to find a specific item that you are looking for example... if I type in Herbal Essence Shampoo it should bring up all the Herbal Essence Shampoos and then show the rest of the shampoos available. Also when shopping sale items you should be able to see the Advantage Card price. Also I don’t want to wait until I have spent all my time fighting the app just to find out that I have to wait a week to be able to get my order. Once again you have lost to the Wal-Mart Grocery app. With the Wal-Mart app you can choose your pick up time before you waste time choosing items for your list. I have always loved Giant Eagle but Wal-Mart’s grocery app is so much better and easier to navigate..Version: 1.3.6
✓ Last upgrade made things worseThe check box on each item for substitutions very unstable. I have been told by shoppers that because I type instructions in the notes box that it causes the app to be unstable. So I am getting doubles of items I did not ask for and the substitutions allowed box keeps blinking on and off for different items so I am also getting substitutions I don’t want. So I have to write NO SUBSTITUTIONS in the notes box. Easier to use Instacart! Have deleted it and reinstalled it and rebooted the phone. The NO SUBSTITUTIONS AT TOP OF THE APP NOT WORKING AGAIN??!?? I even mark the do not substitute for each item but it’s still showing best available as choice.????.Version: 1.9.63
✓ Item sort and item listing and item valueHas the same problem as all other shopping apps. Need to be able to sort by value like price per ounce or per serving or per load (laundry detergent, dish soap, shampoo etc). The aisle product view should automatically come up the same as the aisle in the store, all one type of product together and all products from the same vendor together (example milk, yogurt, snacks, laundry detergent, etc.). I shop by product, value and brand or vendor when I am in the store. It would improve my “virtual” shopping experience if i could do the same through the app. These changes would make this a 5 star app for me ( and in my opinion, for everyone). These sorts should be the default for everything..Version: 1.3.4
✓ Time to fix the bad issuesI love my curbside pickup at giant eagle! That being said, the app needs some fixes. I usually pay with PayPal, super reliable, but sometimes I will do that and then I will be alerted that suddenly my time slot is no longer available and I have to do the entire process again. It would be great if I was just given an alternative time slot. Also I don’t understand how my time slot would be unavailable within a minute. Seems weird. The biggest issue I have is the sale prices. You have to keep referring to the ad to know what the special price or deal is. When I choose Diet Coke it would be nice to see that it’s 3 12 packs for $12, not the individual price of $8.79. Please fix these issues. Also an add on would be super without having to check out again..Version: 1.9.63
✓ Nothing has changed since last reviewThis App has aged enough that it makes no sense how much it lacks! Search “still” not working properly i.e. item return are not what you’re looking for; search not working at all (just cycles) and the list goes on. The Developers should merge to One App for Giant Eagle! The new feature of earning an extra 150+ is not well developed and should have been held until it was working properly. Insufficient to say the least and, the confusion of 2 separate Apps leads to the strong argument of: One App! Recovering from major surgery, I changed store location in order to have groceries delivered. Even received the new feature of “adding a tip”…my order went into pick up at store, leaving me no other option than to drive, painfully and on narcotics, to the store, having to carry groceries in the house. Upon picking up the groceries and reporting that my order was “delivery”; the GE employee said “we were wondering why there are no deliveries today”..Version: 1.9.17
✓ Every problem that could be faced was.I made my order on Thursday night/Friday early morning. I was scheduled for a Saturday pick up from 4 to 430. I showed up at roughly 4:05 PM. I was told my order wasn’t ready and it will be prepared for PU Sunday. This was really not a good solution for me as I do not have a vehicle or a car to use at my leisure but I always make do. When I called on Sunday, today, my order was now canceled. I am very disappointed at this easy curbside pick up. I spoke to the store manager, Jerry, he was very helpful and kind. I fully hope my pick up is available on Monday. I’m so very frustrated with how NOT easy and NOT simple this curbside pick up has been for me. We needed food on Saturday. We have had to make do with peanut butter and jelly sandwiches since then. Hopefully, my order will be filled and prepared for PU Monday and I can finally be done with this “easy” curbside pick up. Sincerely Yours, a disappointed shopper, Adriane Simovic.Version: 1.6.4
✓ In need of serious improvementsThis app is horrible and frustrating. When shopping online for pick up this app fails nearly every time to process credit/debit card payments, forcing me to use PayPal instead. Search feature won’t return Granny Smith apples when searching for green apples. Also searched for flour street tacos and the app returned only two varieties, neither were simply plain flour Street tacos. When clicking on one I see in the recommended the exact match. Needs some serious improvements. Furthermore when shopping in the store the app will not tell you where products are located like so many other shopping apps. Not sure who is reviewing/using this app but a 4.8 it is not..Version: 1.9.64
✓ I’ll wait.Too many issues and too cumbersome to use. There is no place to enter notes for shopper or for special requests like there is on website. Notes and special requests are especially needed if you use mostly fresh ingredients or use the butcher/seafood counter a lot. Search results pull up things totally unrelated no matter how specific you are. Don’t want to have to type everything, especially since you can’t rotate screen for easier typing. Still don’t have all items in search results, not even Giant Eagle’s own brand of things that are in the store(e.g. Giant Eagle Half & Half in all sizes, not just gallon size)But that’s a problem on the website too. For now I’ll stick to the website and try the app again after more updates are done. Seems like this was thrown together quickly and you want your customers to fix it for you..Version: 1.1.1
✓ If you use voiceover, this app is difficult to navigate through.I have used different strategies to make this app a somewhat usable experience. If you are totally blind and decide you want to use this app, you have to do the same. Browsing through isles is impossible. The app developers haven’t told these things, but nothing changes. And this is why I’m giving it the bad rating that I do. The shopping experience is not a pleasant one at all to me. this app used to work much better with voiceover, and although the developers have been told what to do to fix it, things remain the same..Version: 1.9.40
✓ Needs some upgradesI have used a couple of other grocery apps, and this is the first one I couldn’t click on the product photo to zoom in (or have multiple product views/photos for one item). Sometimes it’s hard to tell the difference between two products and a zoom option would be nice. Also, I’m surprised you don’t automatically put your brand at the top of product search results! Wouldn’t you want to put the Giant Eagle products first for brand loyalty? That, and the high probability that customers would choose the Giant Eagle brand product more often instead of having to scroll through the list. As the wife of a team member doing the shopping and looking for store brand products, I was surprised this wasn’t already built in! Overall, not a bad experience but could use some improvement..Version: 1.7.7
✓ Time slot issuesI really wish you could see available time slots prior to creating your order. Today it did state there were “times available” but did not state specific times. I spent quite some time building my order only to find at checkout that only the last slot of the day was available. Had I have known, I would’ve just gone to the store instead of wasting my time ordering online. I know the time slots might change in the time it takes to build an order but at least you could see at a glimpse if the times available are something you can work with or if you should go a different route..Version: 1.5.2
✓ Can’t log in, clip coupons, or orderEvery time I have used this app, I have not been able to use it to its full capacity. I’ve tried uninstalling and re-downloding and closing and opening the app but nothing changes. The app shows that I have four notifications on my profile. When I tap on my profile, it tells me to log in. When I log in, it tells me if I have an incorrect password, but when I get the password right it just pops me right back into the app with that “log in” button still there, like I didn’t just log in. When I want to clip coupons, it opens up a web browser page like it’s going to take me to a login screen, but it is only there “loading” for a second before snapping me right back into the app. Unsure what to do at this point..Version: 1.9.40
✓ Digital wallet disasterI loved the digital wallet to hold gift cards. The ability to add physical cards to the wallet was short-lived. Still, I persisted using the e-gift cards purchased through the app and stored in the digital wallet. I was a loyal user. The balance of some cards and be updated. I tolerated this. The app malfunctioned and I feared that all my digital cards were lost. I panicked, called Giant Eagle, sat on hold and eventually found No satisfying answer, but after a few days it would function again. This would repeat itself, and sometimes I would have to delete the app and reinstall it to gain regain function. It was always scary and frustrating, but I persisted. I began printing out copies of all e-cards for fear of losing them digitally. Now it has been about a month of waiting for the most recent glitch to be resolved and I am simply done with this app. They have finally burned through my loyalty. The gift cards in the wallet can’t be read, scanned, or deleted. The company sent me a print out of codes and PIN numbers from the day of my request. When I call the company there seems to be no dedication to fixing this problem. I seem to be more motivated than they are. I no longer trust the app and am reverting to purchasing only physical cards. I’m very disappointed..Version: 1.9.55
✓ New app for Meijers reward pointsThis app is not even worth a 1star. Meijers wants this place to take over the rewards points but at least you could sign in and out of the perks app to see what you had. This app you can not even setup a place to be able to see what points you have. There are people that use these points for food and gas but I guess that does not mean anything. Meijers should have just left things alone instead of letting someone else take over. This new app is not worth the time to get it to download because it just tells you you can not sign in no matter what you do. People use these points to make it easier to make it from week to week but I guess this new place will lose business because it is not people friendly and more into themselves than helping people..Version: 1.9.78
✓ Something has gone wrong with this appI used to love this app. I’ve been doing curbside pick-up since before COVID because it’s such a timesaver. But this past week the app has malfunctioned multiple ways. First it wouldn’t place any items into the cart. A couple of days later it let me add items, but I couldn’t pay. Tonight I got as far as hitting the pay button- but it scrolled endless and would not go through. I hit cancel, tried again and the same thing happened. Finally I uninstalled and reinstalled the app and was able to place an order. Hopefully it’s stabilized. But I wasted a lot of valuable time trying to get it to work..Version: 1.9.48
✓ App is difficult/behind the timesDifficult to be able to tell which items are on sale on the app. It doesn’t list the sale price it just says it’s on sale so I have to keep going back to the online ad to be sure of what I am buying and the quantity needed to be able to get the sale price. Also, too many items that you carry in store are not found on the app. For instance if you search “goldfish crackers” only two flavors show up on the app! You really have to dig to find the rest of the flavors, I believe you have to search “pepridge farm” instead of “goldfish crackers”to see the other flavors. How is a customer supposed to know this and why do we have to keep searching?? This happens with many items. Same with the Lysol wipes. Not all the types show up on the app and you do carry them in the store I’m shopping at. It’s frustrating. You have to keep trying different descriptive words in the search bar to find the items you are looking for and hope you can find what you are looking for. No other store website is like this. It’s a struggle to find the items I am looking for. So I end up shopping elsewhere or not buying everything I need from giant eagle. You should be able to simply search for “Lysol wipes” and all the Lysol wipes should show up. I don’t have time to guess and search anymore..Version: 1.9.40
✓ Not useful if your not ordering onlineI liked it when the original giant eagle app showed the weekly specials and you could tap an item to put it on a shopping list to use while shopping in the store. This new app does not provide that. Instead it puts it into an online order which is useless to me since I am not looking to order my groceries for pick up or delivery. If you are looking to do an online order it may be great. It also makes it more difficult to look at what’s on sale because it breaks everything down into individual items such as if there’s five flavors you will find it five times in the weekly sales list but it’ll be separated by many other sale items. So it takes too long to look through the sales. I find it easier to just pull up the giant eagle website and look at the weekly sales on there..Version: 1.7.1
✓ Good but could be MUCH betterWhy does it just remove items from the cart without any notification?!? I assume the items became out of stock from the time I added it to the cart but before I place the order but not telling the customer an item has been removed is unacceptable!! Every other store has this feature!! Why isn’t the order in the app updated to reflect the changes the shopper makes when fulfilling the order?? There’s no record of what was substituted or removed except for the paper receipt when the order is picked up! There’s no final total amount except on the paper receipt! Why isn’t the order detail updated and the customer notified? Again, other stores do this - Kroger, Tom Thumb, Target, Walmart. The app is only partially designed and needs to be improved!.Version: 1.9.27
✓ I miss shopping the adI find the app more frustrating than helpful. I used to use the website and it was much more user friendly. I typically only shop the ad and my previous order history, the way to shop the ad is beyond frustrating. While it’s nice that they added the additional items below when you click on say 1 flavor of yogurt it suggests other flavors... instead of having to scroll through or manually search it... the app sometimes lags and when you click on an item it will show a completely different product. Like today I clicked on a coffee to see what flavor it was and it had yogurt pop up. It really makes it frustrating and time consuming to shop. If you made it so we could shop the ad, like view the ad. Click the item you want and all qualifying items pop up that would be much more user friendly..Version: 1.7.12
✓ Pick up times should be picked before shoppingI feel Giant Eagle has a nice she personable pickup service. All the humans involved are wonderful. This app definitely needs improvement. The search options are weird and it’s very annoying that we have to shop for our entire order before even seeing the available times. Simply stating the next open date is not good. Customers should se all upcoming dates and times. It’s a huge inconvenience when you spend the time to do an order just to see you can’t make any of the available time slots work. Also, it’s great that the shoppers communicate with us about what we need to add or change on our orders...but I’m rarely available to text back and forth when they start messaging. This app needs an option to edit your order up to a certain cut off time. I always realize I missed an item I needed to add to my order. This app needs to offer an edit option. Overall, the service is good. The app is definitely not good..Version: 1.8.0
🙂 Giant Eagle Positive Reviews
Giant Eagle works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Giant Eagle.
⛔ Giant Eagle Problems
