- 29.9LEGITIMACY SCORE
- 30.4SAFETY SCORE
- 4+CONTENT RATING
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MyGov Code Generator App Complaints & User Negative Comments 2024
MyGov Code Generator app received 67 complaints, negative comments and reviews by users. Have you ever had a bad experience using MyGov Code Generator? Can you share your negative thoughts about mygov code generator?
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MyGov Code Generator for Negative User Reviews
✓ Not registeringI deleted this app and downloaded it again and it tells me to register a new account with no option to sign in to existing account. Poor user experience hasn't mapped out all user journeys..Version: 2.1.0
✓ Next to uselessIt’s unbelievable how bad this app is. I recently got a new phone… it’s practically impossible to register a new device without calling you. I’ve been locked out multiple times. What a joke. It’s 2021. Plus you’re holding Covid vaccination records here. It’s not ok that our government can’t even design and implement a passable app experience..Version: 2.1.0
✓ Worst UX ever! What a joke!After signing in with a code one week to then remove the app to clear space on my phone and then download it a week later I can no longer sign in to MyGov as it says My MyGov account is registered on a different device. Leaving me with the only option to make a new account. Even though it’s the exact same device. And there is no option to remove this same device cause it says I have to login and go to account settings! But I can’t login with out a code. Was there any form of UX involved in this terrible app?.Version: 1.0.1
✓ My tax dollars at workTrying to register my account in this stupid app. Keeps running in a loop. Enter all my info. Continue. Continue. Continue. Then asks me to register again. I did that 4 times. No troubleshooting help online. Yep. That’s my government at work again. Delete..Version: 2.1.0
✓ Amazingly realistic experienceImpressed by the way they’ve been able to recreate all the frustration and pointless bureaucratic work of actually entering a service centre onto the app. It’s rare that you come across an authentic online experience which is able to completely override the conveniences of using online services, in order to mimick the realistic experience of spending three hours arguing with government clerks. Just waiting for the accompanying VR app which simulates standing in a line. Keep up the great work guys!.Version: 2.1.0
✓ DO NOT DOWNLOADIncredibly pointless and stupid app..Version: 1.0.2
✓ Doesn’t work overseasSeems I can’t set it up whilst overseas? Likewise I no longer have access to my old Australian phone number. So I can’t link the ATO to myGov account, so I can’t see my payment summary?! How am I suppose to submit my tax return? Fly back to Australia? During a pandemic? Give me an alternative method of accessing ato online services..Version: 2.1.0
✓ Never againOnce you change your phone it doesn’t work. You try to follow the steps they give you, but you cant disconnect the app / phone / account. What a waste of time.Version: 2.1.0
✓ FailCan’t install on new device even if removed from account etc. Reinstall on old device, nope, it’s apparently installed on another device - no, it’s not on any device at all now. Called it in but they can do nothing - oh that’s great - what tax dollars are funding..Version: 2.1.0
✓ BEWARE: never install this AppJust as others have said, this app will potentially (and eventually) blow away your account by their unbelievable mechanism. No help available either to manually recover your account once you’re stuck with this App, they’ll just tell you to create a new account and you’ll have no choice other than creating a new myGov account for the sins you have committed (that is, installing this APP).Version: 2.1.0
✓ Fix your App!Shocking App! Doesn’t allow you to click the register button due to bugs. Please fix ASAP!!!.Version: 2.1.0
✓ Needs workNeeds to be updated so that you can change the device used to receive codes through this app; it should only take loading up the app new device and clicking transfer..Version: 2.1.0
✓ Shocking!!Got a new phone so I can’t login to my account without removing a device from my account but I can’t access that account without logging in!! Pointless piece of junk 🙄.Version: 1.0.2
✓ Tells me register then tells me I can’t register as this account is already registered!!Tried to remove the account which it says to do on the help screen but there is no option to do this! Half baked solution..Version: 2.1.0
✓ Useless AppNo real need for it or a point. You try to sign up for it and it says there is another device connected... then you sort that out and put your password in and it’s wrong when you know it’s right as you’re using it on the other apps associated with it. So frustrating when the government is so incapable or producing something that works and is simple..Version: 2.1.0
✓ WhyRidiculously complicated to set up even as a techy guy, then no face/fingerprint ID on launch for extra protection. Why can’t I just use my own Authenticator app which is easier to set up, use and has better security for the end user and not have so many apps on my phone. I only use it because text authentication is insecure..Version: 2.1.0
✓ I can’t access this appI can no longer access this app either I have log ins but it won’t let me log in it just wants me to keep creating new stupid accounts !!.Version: 2.1.0
✓ Requires IOS13I'm not going out and buying a new iPhone every time they increase the supported version. I'm happy with my iPhone 5 and shouldn't have to go and buy something that supports iOS13. Not that I can afford to anyway, hence why I need the app in the first place..Version: 2.1.0
✓ This app needs some engineering attentionAustralian Government, if you want us to use our MyGov accounts you might like to put a little more resources into updating the code generator app you require us to use to get into our MyGov account. I downloaded the app to my phone but it won’t let me log in as there’s no log in option, only a register option and I’ve previously registered the app to my device, but deleted it at some point off of my phone. Not user friendly at all. And then it requires me to log in to my MyGov account to remove my device and re-register, but I can’t log in without getting the code through the generator app. So please fix this. You’re making it impossible for Aussies outside of Australia to stay connected to MyGov..Version: 2.1.0
✓ Worst appImpossible to use. Super frustrating..Version: 2.1.0
✓ Still requires a Aus phone number if the app stops workingI got this hoping to be able access myGov from overseas. Did as the instructions said and set it up before leaving Aus. Got an overseas number and it was working fine till an IOS update. Now it doesn’t recognise my device. Idiots at MyGov tell me I then need to get someone with an Aus number to pass me a new SMS code to re register my phone. Pretty sure getting someone to pass on a code invalidates the security protocol it’s intended to enforce anyway. Long and short is MyGov just don’t support overseas users but they still expect you can o lodge a tax return.Version: 2.1.0
✓ No deviceRubbish, will not me register my phone because it says there is another device registered, please go to website. Go to website , where there is no intuitive way to find where this information might be. Miserable little bot help app on the website which knows nothing!.Version: 2.1.0
✓ MyGov IssuesI’ve had to make a new MyGov account every other year since this garbage Authenticator system came to be. Most people get a new phone every other year or so, creates massive issues because of the unnecessary 1 device to any 1 myGov account. Completely unrealistic and out of touch. 0/5 stars from start to finish..Version: 2.1.0
✓ App useThis app is not needed if you go online and set up text only for messages, you just have to go through Account Settings one logged on to MyGov.Version: 2.1.0
✓ One star is too much!What’s the maximum negative stars rating possible? Double it! This waste of money just repeats itself, makes you run around in circles, and is frustrating to the end. I’ve had to delete and reinstall this several times, and it still doesn’t work. It would take me less time to translate this review into the 5 classic languages than it would to get this thing working. It’s amazing how effortlessly the legacy of bureaucracy has translated into the modern world and is just as annoying and frustrating in apps. Can’t fault your tireless consistency..Version: 2.1.0
✓ Would give zero stars if possibleRenewed my password online on my computer and then tried to log in via my phone and the app says I typed it wrong (even though I revealed it before I submitted) and locked me out of my account for 2hrs. Tried to type the same password into the website on my laptop to renew a setting and it worked straight away. Considering this is a government app, I expected better..Version: 2.1.0
✓ Worse than nothingAs others have said extensively, this app is non functional in so many ways that I’m honestly surprised that apple even allowed it to be published to the App Store. I’m lucky enough that I can’t even get far enough to be locked out of my account, the app simply crashes with a white screen after clicking register. Honestly you can feel the utter contempt these government departments have for ordinary citizens when using something like this. This must have been worked on, seen, checked off and brought to the attention of hundreds if not thousands of people, yet still we ended up with this flaming garbage. I hope whoever was in charge of this ends up trapped in an eternity of Sisyphean hell, forced to engage with endless chat bots, call hold music and terrible designed apps..Version: 2.1.0
✓ Poorly though out Poorly DesignedObviously tiny amount of thought was put into its usability. It has so few log in redundancies that the app is ironically redundant. Once again a government brainchild conceived in a room by people as far detached from its user base it may as well be in a different language.Version: 2.1.0
✓ Do not useIf your phone gets destroyed or lost, you lose your MyGov forever. Don’t use it..Version: 2.1.0
✓ Rubbish.It does not create any code what so ever.... Do not waste your time..Version: 1.0.2
✓ Been locked out of my account…I haven’t been able to access MyGov in years because of this stupid app. I called up MyGov and their response was to make a new account… What a flawed system when that is your solution to a simple problem. You’d think they take into consideration that some people might lose or break their phones and just be permanently locked out of their account 🤦♂️.Version: 2.1.0
✓ RubbishTried to do this - it just keeps giving me codes and then nothing else happens apart from the code refreshing every 30 seconds! No other screen to access - can’t believe how difficult MyGov systems are to use with this app or without it. All I want to do is pay my HECS debt! In this day and age it shouldn’t be this difficult!.Version: 1.0.2
✓ Reinstalled. Still hopeless.Nothing but blank or frozen screens when I attempt to register my phone. I’ve wasted far too much time on this already. My complaint seems to be the same as many others. Time it was fixed..Version: 2.1.0
✓ DO NOT INSTALL - SCAMIf you lose or change your phone this app will 99% lock you completely out of your MyGov account resulting in you having to create a new MyGov account and re-linking all services. MyGov people CANNOT do anything to give you access. Complete waste of time. Stick to the good old 3 questions..Version: 2.1.0
✓ Account blowing awayThis app is absolutely useless I tried to sign in to my myGov account and doesn’t allow me to login successfully wherever it says I have another device used which I don’t. And now I have been locked out of my account and no longer able to sign in again using this app.Version: 2.1.0
✓ Verification page fails to load after accepting t&csMake it work!.Version: 2.1.0
✓ Atrocious & unnecessary appNot sure why this app exists in the first place given there’s loads of existing 2FA apps that work well like Microsoft Authenticator. I got a new phone & tried to install this to be told there’s already a device registered. Go back to my old phone to sign out of it as instructed… app on old phone says there’s already another device registered 🤷🏻♀️ Solution: get on the phone from overseas during AU hours….Version: 2.1.0
✓ A bad solution for a solved problemThere are so many great 2FA apps out there. Why did myGov have to create a proprietary one that works far worse? Just enable support for 3rd party 2FA apps and be done with it. Problems with this app - can’t transfer to a new phone when you get one - if you can’t access the app while logging in (because you got a new phone) you can just opt to use sms 2FA which defeats the purpose! SMS 2FA isn’t safe.Version: 2.1.0
✓ How typically "government". App doesn't work!I have a new phone. The app on the phone says there's already a device connected so I need to disconnect the old device on the website before connecting the new device. So I sign in to the website to find... "You have no apps connected". Laughable for me because I have no urgent requirements. What about those truly in need of assistance? Btw, the chat box said, there's "simple instructions" at a site given... BARHARHARHARHAR!.Version: 2.0.0
✓ This App is garbageI am unable to register my device after multiple attempts to delete and reinstall this App. When I press Register nothing happens and screen becomes non functional. Such a waste of time and public money..Version: 2.1.0
✓ Worst creation!!!Had to create a whole new MyGov account because I put this app on my phone as after that I was unable to sign in and nobody was able to rectify!!! Extremely frustrating and time consuming exercise!!!!.Version: 2.1.0
✓ Useless for overseas AussiesHonestly. Things like this just do your head in. Can’t use this app when overseas so have to create a whole new myGov account, which then says I need to remove the device from the app through my account..which I can’t get into because the code app doesn’t work.. round in circles with it the last week. Thumbs down.Version: 2.1.0
✓ Remarkably terrible for something unnecessaryGood 2FA apps exist. Which makes the existence of this travesty even more enraging. And the virtually impossible to use login in page makes it extremely enraging. How do you screw up a simple form with two fields and a button? Really, I want to know. I’d ask how this passed QA but clearly QA is a foreign concept to MyGov. Fire everyone who approved or signed off on this user hostile catastrophe, throw it away with great force and use a standard off the shelf solution..Version: 2.1.0
✓ EmbarrassingThis whole system is an absolute joke. Every element is confusing and frustrating. I haven’t used this app in years, and if anything, it’s gotten worse. How many bad reviews, abusive phone calls, is it going to take for the government to fix this rubbish?.Version: 2.0.0
✓ UselessThey ask me to login in to my Gov to active it, but the purpose of download this app is to login my Gov. It’s like a locksmith ask me to grab the key to unlock my door when I forgot my key inside. Well here we can see how the Gov waste the tax money on, and never fix it..Version: 2.1.0
✓ Irritation Level 10‘You are signed in on another device’ the most infuriating message. I have a new phone. I can’t delete the old phone because I can’t log in! The most frustrating system known to man....So I go to the website. Enter my details ‘ You are already signed in’ Nooooooo no I’m not! No support. No help. No access. No idea..Version: 2.1.0
✓ This is pointlessIf you’re thinking about downloading this - don’t. Once the app is linked to a device, if the device is lost, you’re out of myGov forever. Yep, forever. There’s no reset button. myGov have to lodge a ticket with the IT dept. to release your email back to the pool so you can create a new account from scratch. I know you’re still thinking about it. Just don’t..Version: 1.0.2
✓ Also doesn’t work overseasHow am I to submit my tax return overseas if I can’t register this app?.Version: 2.1.0
✓ Horrible for overseas citizens!The whole idea is great which is Security. However the way that its been implemented is HORRIBLE! I’m an Australian Citizen, created all my ATO, Medicare, Centrelink accounts back in 2010 or 2011 and linked them all to “myGov” right after the option got available. Since then I was using “myGov” with my User & Pass without any issues. I left Australia & I’m in the USA and all I have is my true Username & Password, with no more active Australian phone number. Recently had to “Restore my iPhone” so I downloaded the App again ON THE SAME DEVICE “iPhone X” which the App was working on it earlier BUT stupidly the app says, “ Already connected on another device! “ which is NOT RIGHT! What is this?! Why you’re not able to predict such a simple thing?! This application has blocked my access to everything & I’m on the other side of the world. I can’t sign up again! It seems like if one ATM machine is not working, then you should open a new account!!! Get it fixed! I got the legal advise that all the legal consequences should be addressed to this unwise application. Get it fixed! Make it usable!.Version: 1.0.2
✓ Most pointless app everI went through all hassle of entering all my documents. They were all accepted. Then I open the app and it does nothing. It just tells you that the MyGov website has now verified who you are. Pointless as I have been using the MyGov website with no issues. Am I missing something. What is the point of this app??.Version: 2.1.0
✓ Very unfortunateWorked fine until I broke my phone. Now unable to access my account and have to create another one as it seems there is no way to reset or regain access again. Seems incredibly unintuitive…..Version: 2.1.0
✓ Asinine and InconvenientThis app is essentially a OTP (one time password) generator but foolishly the myGov system has crippled what is normally a very powerful and convenient mechanism for increasing security. You have to use this dedicated app and cannot link up existing systems like Google Auth, Authy or 1Password etc that are designed for exactly this purpose. You can only have the app active on one device. If you lose it or it breaks unexpectedly you are screwed and will be locked out of your account. With every other OTP system you can activate it on more than one device, and in more than one app to provide some redundancy. This is industry practice and it is baffling why myGov has invented their own crippled system instead. It is strongly recommended this system be avoided until myGov allows use of third party OTP apps..Version: 1.0.2
✓ App hopelessYep can’t login! It keeps going back to the beginning without giving me an access code! Hopeless! & this is all made worse by being over seas because now I need to call them!.Version: 1.0.2
✓ Just don’t use this appRead the reviews. They are all correct. 2 hours on the phone and Twitter and no possible resolution. The same complaints were being made 12 months ago and nothing has been done. Disgrace.Version: 2.1.0
✓ HorribleThe app is broken and won’t let me register my device thus not allowing me access mygov..Version: 2.1.0
✓ Not a MyGov app - just a login token generatorUsually an app is developed to allow users a better experience than navigating a website on a mobile device. Not so with this app, it does not allow a user into MyGov. The geniuses at the Australian Federal Government decided to waist taxpayer dollars reinventing the virtual two-factor Authenticator, already provided for free by google and others. This app has no value..Version: 1.0.2
✓ Stupid buggy non-solutionI’m sure the aus gov thinks they are protecting citizens by using this piece of garbage but the reality is they have made the great MyGov tool unusable for expats. I have no Aus mobile number and I’ve just changed phones meaning I’ve now lost access to MyGov until I can call an Australian phone number at unfriendly hours for my timezone and wait on hold for god knows how long. Basically this app is rubbish. Please change to allowing international SMS numbers for 2FA..Version: 2.1.0
✓ Do not install it, move to a new phone impossibleThe phone support on myGov have no idea how to handle this issue: if you buy a new phone and try to install myGov app again you’re screwed, your account is locked forever. they can’t remove it from your account. I spent more than 1h on the phone with them and still no solution..Version: 2.1.0
✓ WorstWould rather rip my hair out than use this. Keeps saying I have a device connected but there are no devices listed for me to delete- once you get a new phone or have it fixed this app becomes null and void. Impossible even if you delete the app and reinstall. Maybe you guys need to update this to have unlimited devices or at least listen to the feedback and fix the issue. Useless.Version: 2.1.0
✓ Needs improvementThis app is just a code generator app to help you login to your myGov account online. It works fine, however needs some massive work to help those that are overseas and need to access their accounts. If you change your phone overseas, you can say goodbye to logging into your account. MyGov need to introduce email as an additional sign in option to receive a code and/or follow in the footsteps of google authenticator apps and when you switch phones, allow you to easily export the app to your new phone!! Australians living overseas need more options, if you can’t receive a text message it just turns into an absolute nightmare! Please look at improving this app with Aussies overseas in mind!!.Version: 2.1.0
✓ Impossible access this app.Impossible access this app. I don’t log in any other devices, but it is shown up that I log in now. So they told me i need to delete other device by website.’ I tried to log in Safari. But If i wanna log i safari i have to get code in app. But i can not log in App. So i asked to my gov chat they for removing login device. And They just suggest some links and to create new account. But i can not create account because i already used my mail. They just sent to me mail that i have to remove my other account or Nothing helping my gov. Do you guys work? Have you tried to solve system problem?.Version: 1.0.2
✓ Worst app I’ve ever usedDear god! Whoever created this app really needs to have a look at the mess they have created. This has got to be the most useless, frustrating app I have ever used in my entire life. Not user friendly AT ALL. What a waste of storage data just having this on my phone..Version: 2.0.0
✓ Awful and absolutely ridiculousOnly found out about this app after scammers used it to gain access to my account. I didn’t get a notification for verification or anything! I’m exhausted and annoyed from needing to run around checking and locking all my accounts and changing passwords, I even needed to lock and delete the “hacked” account and will spend the next month wondering what they are doing with my information. Only reason I got this app is to make sure nobody else can use it to gain access to my new account so easily again. Very frustrated, if you intend to keep this app up as a log in option it needs some SERIOUS work and improvements..Version: 2.1.0
✓ Very Difficult App - PLEASE CHANGE ITThe myGov Password Generator App DOES NOT WORK. I have NOT BEEN ABLE TO ACCESS MY myGov account for 6months despite downloading this app multiple times and trying to access the account online on a desktop. The ATO helpline DOES NOT work on weekends for IT support and I DO NOT have time to wait on that phone queue during weekdays because I DO WORK and do not have valuable time to waste!.Version: 2.1.0
✓ The worst app ever madeI can’t access the app as it’s connected to an old number I no longer have and the authentication was set up on an old phone that broke. I have no way of logging in and I have notifications via email from my gov to respond to!! I then called the help line from the UK and it cost me £70 just to wait on the phone for 45 min and have someone tell me they can’t help me for 10min. Now I’m £70 short and no closer to responding to my mygov notifications… please make it easier for us to gain access using our email!!.Version: 2.1.0
✓ TerribleOk, so I download and can’t get out of the first step which is the code you have 30 seconds to use. But doesn’t tell you to have the site already open to start. Then once I did that the app just kept producing the30 sec code over and over. Couldn’t use the app so had to delete it..Version: 1.0.2
✓ Won’t let me registerAs per title The app won’t even let me register. We as tax payers pay for this second rate bs. Amazing how they can design an app for my 2yr old to build some farm but can’t get an app to work that’s designed as a security option for my government details Thanks.Version: 2.1.0
🙂 MyGov Code Generator Positive Reviews
MyGov Code Generator works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact MyGov Code Generator.
⛔ MyGov Code Generator Problems
