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HOPR Transit App Complaints & User Negative Comments 2024
HOPR Transit app received 79 complaints, negative comments and reviews by users. Have you ever had a bad experience using HOPR Transit? Can you share your negative thoughts about hopr transit?
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HOPR Transit for Negative User Reviews
✓ Unreliable appThe app crashes a lot. Sometimes the ride doesn’t end even tho you locked it causing unnecessary stress.Version: 2.0.15
✓ Beware of the memberships, hard to cancel.Can’t cancel the memberships on the app. Really hard to get ahold of customer service. They auto renew memberships, and really hard to cancel. Your better off renting from a local provider, at least your able to talk to someone if you have any problems..Version: 1.6.03
✓ DO NOT USE - Trust the ratingsI have now tried every scooter/bike company in the area and this is BY FAR THE WORST. Trust the other poor reviews and pick another company. I’m begging you. I wanted to try out these bikes instead of the scooters, hoping for a more controlled ride. These bikes are hard to use with terrible brakes (on all 4 that my family used). The “pause” button keeps charging you, and for one of us the bike got stuck locked while the app couldn’t unlock it. My bike’s chain kept skipping and I almost fell off going through an intersection. The handlebars were stiff and worst of all it was extremely expensive. $70 for four of us for a half hour due to extraneous charges. NEVER AGAIN..Version: 2.0.13
✓ Poorly designed rental systemYou can only park at a designated hub. Even though you are in the location, your phone may drift slightly outside of the radius. I spent 2-3 minutes trying to get it in the right spot, all the while it kept charging me. Not the best rental for a stop and go trip..Version: 2.0.18
✓ The quality of the app is so poorLooks like made by amateur. I cannot unlock a bike for 20 mins in code weather..Version: 2.0.18
✓ UbcGreat bikes however there were 3 of us and one bike would not unlock... it took over 25 min to get through and although the agent was very pleasant we never got our ride in. Great idea and equipment if everything is working.Version: 1.23.7
✓ Does not workYou can’t even sign in. The app shows a comically ridiculous “verify your information” form with no instructions on what to verify, and no way to move forward. I deleted this app..Version: 2.0.13
✓ Terrible interfaceThere are easier apps to use, dont waste your time trying to make this one work..Version: 2.0.12
✓ Buggy app, poor bike qualityAlmost all of the bikes had flat tires, and it took 20 minutes to unlock the bike. Really poor experience. Seems like a hacky operation.Version: 2.0.18
✓ App not workingIn Vancouver app will not save any profile information. It will not save any credit card information. Wallet will not save information..Version: 1.21.6
✓ Just walkTried to use this service in St. Petersburg Florida. I’m not sure they could make it any harder to use. Just walk..Version: 2.0.15
✓ AVOID!! Worst customer serviceI got a monthly membership but the app still billed me for individual trips. I messaged twice in the app and then called customer service when no response after a day, reached customer service once and they had no idea what was wrong and told me to call them back in 48 hours (versus calling me back because it was their problem). I’ve called dozen of times now but always told to leave a message that no one ever calls back..Version: 1.4.3
✓ Not worth itFinding a parking spot is a pain..Version: 1.21.6
✓ Less than one starExtremely disappointed. Do they even check to make sure these bikes work? The gears wouldn’t work at all and the tires were flat. I better be getting my money back for this poor excuse of a ride.Version: 2.0.18
✓ Horrible experienceMy bike had broken gears and a bent front tire making it hard to operate. I had to find the closest hub spot to drop it off. I want my money back..Version: 2.0.15
✓ Hidden charges that are non consensualThis app is completely terrible, and charges you $20 for no reason..Version: 1.23.7
✓ Parking needs better signsTook me a few minutes to locate parking.Version: 2.0.15
✓ App is crapVisiting Atlanta and downloaded this so I could take a bike ride, and even though I have a credit card in there it won’t allow me to buy credits, what a waste of time..Version: 2.0.15
✓ No goodWebsite won’t allow me to search for my location. App malfunctions and does not work due to an unspecified error..Version: 2.0.18
✓ Too expensive, pause failI rented in St. Pete FL cost $10 to go one mile. Paused for coffee and bike refused to unlock. When I tried to park the bike in designated area full of HOPR bikes, app said I wasn’t in designated area and would have to pay another $3. Finally dragged bike 100 yards to avoid fee. Never again..Version: 2.0.15
✓ Great idea but garbage app.More than half the time I cannot unlock the bikes. I just get a “failed to unlock” error message. It’s too bad, because I would use it every day if it worked..Version: 2.0.15
✓ Joke of a companyThe bikes are in HORRIBLE condition, barely rideable. Charges you full price of a day even if you use it for half an hour while ive rode on a different bike with a any other company and you get charged per minute. The app is dated and buggy. 0 customer service readily avalaible. Go out of business already please youre taking up perfectly good bike spaces for WORKING bikes. Do not waste your time, money and patience..Version: 2.0.15
✓ JonathanThe signal hasn’t been satisfactory. I tried several times before unlocking a bike for the first time.Version: 1.21.6
✓ Ride fine.Ride fine. Parking unreasonably inconvenient.Version: 1.23.7
✓ Terrible experienceTerrible bike that shifted gears. Multiple charge that are dishonest. Thought it was 20 for the day and that’s it. Instead it’s 20 for a pass then an additional charges per minutes..Version: 2.0.18
✓ Useless app that doesn’t workI live in Ottawa Ontario Canada and they have there bikes in ontario but the app doesn’t let us help us find the bikes WTF this is the most useless app I have ever used and seen please fix this problem.Version: 1.23.7
✓ Don’t botherHorrible product -all bikes seems to be consistently damaged. Horrible billing - double charged me multiple times and charged me when a ride wouldn’t actually unlock. Horrible customer service - when I contacted them directly to let them know my bike was not functioning after riding 2 miles, they let me know there’s nothing they could do and that I would be charged for leaving the bicycle outside of their Hub. I highly recommend you don’t waste your time with this scam of a company.Version: 2.0.15
✓ Would not end when I parked it charged me extra $$$ also one was brokenWould not end when I parked it charged me extra $$$ also one was broken.Version: 2.0.15
✓ Do not recommendNot sure why this is the only bike/scooter share in the area, wish there were others. No mater what, they will charge you the 30 day plan purchase, even if you select the 20 minute option. So resist the temptation to test this company out, you will be charged the full 30 day plan. I’m really hoping they don’t try to bate and switch with the monthly auto renewal. I’ve made sure that was not selected on my account but that totally seems like something this company would do. Bikes and scooters are also rarely at the location on the GPS. Recommend avoiding this ride share.Version: 2.0.14
✓ TerribleOld bikes, no gears, difficult app doesn’t tell you where the bike lock is when you and your ride, no tech-support on the end of the phone, barcode doesn’t scan to end the ride only just to start it..Version: 2.0.15
✓ Bike brokenBike broken.Version: 2.0.18
✓ Charged more although at a bike rack. Seat broken and brakes were not good.Charged more although at a bike rack. Seat broken and brakes were not good..Version: 2.0.18
✓ HOPR scooterVery rough ride, tire felt like it kept rubbing. Payed for credit of $25 met with some family along the way and where super disappointed that we couldn’t pause the ride anywhere we went only unless near a bike share place. Ridiculous, literary have to pay to stop. The scooters go very slow speed. I had to scan my license to use so why only allow 5/8 mph, on top of feeling like it needs to be serviced!.Version: 2.0.18
✓ Zero starsI wish there was a way to give something zero stars. Literally the worst experience I’ve ever had with a service. Awful awful awful..Version: 2.0.13
✓ No Apple PayNo support for Apple Pay is a big downside to this app. I don’t want to share my card info all the time, plus it just make the process slow as this is yet another app that wants me to input that info. Well, I’m not doing that.Version: 1.23.7
✓ ParkingWay. Way to hard to find a designated spot to park. Why can’t you have directions built in to find parking??? In your app.Version: 2.0.18
✓ Horrible.Very expensive. The app locked up, then the bike wouldn’t unlock so had to restart the app, which then charged me another initial fee. It turned into a $25 bike ride. Use only in an emergency..Version: 2.0.13
✓ TrashTrash.Version: 1.21.6
✓ Never could get the verification code to set up the appI was extremely disappointed in this app I tried to register multiple times through multiple emails using the same phone number. I haven’t been given a verification code through that phone number, and therefore could never sign up with the app. Really disappointing as I would’ve seen value in using the service What a waste of my time..Version: 2.0.18
✓ Major bugs in payment and appThere have been so many issues with payment in this app and it has a lot to do with the fact that much of this app does not work, as several pages do not load and it does not reflect your account accurately. UBC needs to get rid of HOPR and try again with a new service that has a more robust app and payment service..Version: 1.21.6
✓ Not worth the time. WalkOn first 2 bikes the electric assist didn’t work. We tried a blue to peddle and wasted another 20 minutes as it said it unlocked and started ride but it didn’t unlock. I had to call..Version: 2.0.18
✓ No bikes available at Carleton...I’m also wondering where the bikes are on campus! Is there a way to locate them on the app??.Version: 1.20.0
✓ BadBought a 30 day pass and HOPR is still charging me per ride and minute..Version: 2.0.18
✓ Need more hubs!There are not enough hubs on campus. You end up walking and saving no time or if you park outside the hub you pay $2! Too bad I just bought a $15 monthly pass🙃.Version: 1.21.6
✓ Unsatisfied and DisappointedBike didn’t lock, so it charged me for 3 days until they went to the bike and lock it manually. Customer service never answers the phone..Version: 1.9.02
✓ Poor quality all around!Poor quality !.Version: 2.0.18
✓ Bikes are very poor conditionI live in St. Petersburg Florida and we bought the annual pass thinking it would be a great idea. At least every three out of four bikes that we attempt to unlock and use are either broken or will not unlock or have some other type of issue. The idea is great but the actual product is horrible and it does not seem like this company replaces or fixes their equipment often enough..Version: 2.0.15
✓ Couldn’t useInterface was hard to use. One bike didn’t work Waisted 1.5 hour of vacation trying to get this to work.🙁.Version: 1.6.03
✓ Cannot end rideEnding a ride is a basic function HOPR is supposed to have, and today I can’t end my ride because the lock can’t close. The worst thing is I submitted the feedback and tried my best to contact with HOPR, and yet I have no response from HOPR at all. So disappointed with your representatives..Version: 1.23.7
✓ No Apple Pay?!?Would be better if it accepted Apple Pay. I’m reticent to give my credit card to yet another app lest it auto renews. I’d rather pay for a month at a time with Apple Pay. The other reviewers are saying the customer service is lacking this another reason I’m not handing over credit info. Maybe Ottawa should just get Bixi instead..Version: 1.9.02
✓ What a mess1. Most scanned bikes don’t work 2. Gear lines worn and don’t work 3. Thinks I’m in a different location 4. Won’t unlock a bike after finally connecting Horrible experience.Version: 2.0.18
✓ Don’t use thisLoaded money into the app. I tried to use the bike and every bike wouldn’t work. I tried to get my money back and customer service was like “once you paid we can’t refund you”. Here I am trying to use it and the app won’t let me login. Don’t even bother..Version: 2.0.18
✓ Non-existant customer serviceWorse than poor customer service: their customer service doesn’t exist. Whether you email, call, submit a ticket through the app, the customer service NEVER gets back to you. The app is super glitchy and has typos galore. It’s too bad, because when it does work, it’s actually pretty awesome and I love the concept. I’ve been using the bikes daily to get to and from work. I love the convenience, but I wish they’d fix the glitches, stop over-billing me, fix the typos, and respond to my customer service concerns..Version: 1.6.03
✓ Doesnt workApp crashes consistently on pressing unlock. I’d like a refund..Version: 2.0.15
✓ Don’t waste your time, just walkWhat a crap bike. Barely went faster than walking and seat was very uncomfortable. Then when I parked it told me I was in a zone I couldn’t so had to ride back two blocks and leave it! Unbelievably bad experience..Version: 2.0.17
✓ Not FunctionalThe QR codes on two of the bikes wouldn’t scan. One bike worked and began charging while I waited for my husband to unlock his own bike. All other bikes said they were unavailable. I ended up paying $3 to unlock and then re-lock my bike since we couldn’t get a second one. Not impressed..Version: 2.0.17
✓ Not worth itThe app kept crashing, app way to difficult to navigate, and the instruction to lock and unlock the bike is unclear..Version: 2.0.15
✓ Wouldn't recommendIt was easy enough to sign up and use the bike but that thing was so heavy and slow that going up the slightest of hills was more work than it was worth. We just hopped off and walked - much nicer.Version: 2.0.15
✓ KlugeTook a half an hour. RoomPlace took another 20 minutes to end the ride. Try a focus group. This app is a joke..Version: 2.0.18
✓ Wrong payment! Avoid downloading!This app just took $20.01 for no reason. I haven’t used this since last year. I find it highly problematic that the payment system is so flimsy and the support provided by them to resolve such issues is not up to par..Version: 1.23.7
✓ 0259 has no brakes0259 has no brakes.Version: 2.0.15
✓ Few bikes available in AtlantaYou cannot see online how many bike or bike stations are available in a location. Had to download the app, enter phone number and email address to find out that (when I checked) there were only seven bicycles available in all of Atlanta. Deleting app less than an hour after downloading..Version: 2.0.18
✓ Unresponsive unlock buttonNothing happens when I press the unlock button. Makes the app and my membership totally worthless. I love the concept and had a good week riding until it stopped working altogether. Can't cancel my pass from the app either....Version: 1.6.03
✓ DisappointedThe app is not user-friendly and burns up quite a bit of time when you are trying to use multiple bikes. In addition, we rented electric bikes and were charge for electric bikes that did not work and had to get manual bikes. The bikes are extremely uncomfortable..Version: 2.0.18
✓ Can’t unlock bikeTried 5 different bikes, each time it said failed to unlock. How can I trust your app will lock the bike up properly, if you can’t even unlock the bike in the first place. This has so much promise, come on guys get your act together..Version: 1.5.15
✓ Bikes wouldn’t work unlockWe tried at least 5 bikes that didn’t work. Needed 4 bikes for our family. Was very difficult to find 4 that worked..Version: 2.0.18
✓ Try to add a bike at $20 per day too complicatedTried to add a bike at $20 a day too complicated ended up paying by the minute which cost me more than $20..Version: 2.0.18
✓ The whole concept is awful.This company has a lot of fine tuning to do. From terrible server connection, to inaccurate charges, to misleading information about what deals are for specific areas, to much more. I had to call customer service five times in a 30min span just to start my ride, get it to stop beeping like it’s being stolen, and to even end the ride after multiple failed attempts. And yes, I followed the basic three steps which are not always accurate. I heard the beep after locking it and ending my ride, only to find out it kept charging me over the next hour. If you’re going to have a basic app, at least make sure it works properly all the way through for someone to actually enjoy using your terrible service. I hate that people are stuck with these in certain areas as their only option. My one star is for their customer service. Like FOB said, “thanks for the memories even though they weren’t so great.” If you’re used to Lime or Birds, save your time with these. Back to the drawing board gang!.Version: 2.0.18
✓ Charged 2 times and way more than what I should’ve been chargedInaccurate information on the receipt.Version: 2.0.18
✓ Over paidNot a lot of info on how to use for the day as I was over charged..Version: 2.0.15
✓ Trash appAbsolute scam. Over charged by $5 when I was unable to end my ride. The beep after locking never came and the charging continued. After 20 minutes I called my credit card company to dispute the charge which was ultimately how I resolved the problem. I’d advise against using this company if possible..Version: 2.0.18
✓ HOPR is SCAM!! BEWARE!! NOT RELIABLE!!Here’s my experience with HOPR. At first, I thought HOPR was the smartest thing ever. But the more I used it, the more flaws arose. 1. It is hard to locate HOPR parking. The HOPR app only shows parking locations but isn’t helpful enough to show where exactly those locations are. I wasted an extra 10 minutes of charge because I couldn’t find a parking location. It’s also really inconvenient since u have to hold ur phone while ur biking. AKa dangerous. 2. Extra Charge. ONTOP of not being able to find parking, they charged me an extra $2 since the bike couldn’t register that it was parked in the correct location. But it was. Right in the square, although the square was father than usual from the sign which could’ve been the reason as to why it didn’t register. But that shouldn’t happen. Cuetomers should have to pay the price of HOPR’s inability to draw the square in the correct location. This inconsistency is a big drawback of this app. 3. The quality of the bikes are disappointing. U got to be super lucky one day to be able to get a bike in an ok condition. They either have semi broken brakes, or ripped chairs ar damaged handles. 4. If ur in a rush, find a more reliable way of transportation. It’s extremely difficult to find a parking location unless u are already familiar with the area. Plus, the app might charge u extra if the parking location is not in a busy area (in my case, it was behind a building). I say this because that’s exactly what happened to me. If ur a student, just bring ur own bike. But a cheap one if ur scared of getting it stolen. Don’t trust that HOPR will save you time. It has never for me..Version: 2.0.18
✓ This is A HORRIBLE user experience.Requires $25 minimum balance. Numerous monthly Subscriptions and auto-renew pushed to make billing overwhelming. Credit card not working but No error message. Doesn’t work with Apple Pay or PayPal or Venmo. App put me in an infinite loop of trying to Checkout with no feedback or error message. Calling support does not offer help with CC. Most apps and websites have had billing figured out for almost 20 years. You can easily tell this experience was not designed, developed, or tested by professionals in America. Cut corners on experience, offering a bunch of subscriptions no one understands or wants or needs, and creating friction for users..Version: 2.0.18
✓ Issue Unlocking Yet Still ChargedFirst time user…wouldn’t let me start my ride. I couldn’t unlock it yet I kept getting charged..Version: 2.0.15
✓ Serves a purpose, not greatIt does its job as far as let’s you unlock bikes and use. For that it gets the stars.however it does it very poorly. There are no FAQ or rules/explanations of how to use on the app or even online. They have 5 pictures that show the basics but nothing past that. The app will glitch and sometimes not recognize that you’ve locked the bike, leaving you with no bike and still paying for using it. Also adds other service charges to your credit card with no explanation as to why. Beware of app.Version: 1.4.3
✓ UBC should have dropped bike sharing for goodHOPR’s pay per use fees are ridiculous. Its cheaper to take a 5 minute evo home from ubc than it is to take a 10-15 minute HOPR..Version: 1.21.6
✓ UnreliableI like the service but the app takes forever to load and I just tried to open the app and it took a good 5 minutes of opening the app, it not loading then crashing, and me trying again. I also all too frequently will get a message that the bike cannot be unlocked and to try again. Usually I have to try two bikes before it works and do multiple scans of each. If the bike is reserved and that’s why I can’t unlock it then it should say that. If reserved bikes do display a different message then I have no idea why this is happening and why is happens so often. It is extremely frustrating, greatly slows down my trip, and means if I want to feel comfortable I will be able to unlock a bike I have to find a spot with multiple bikes. The unreliableness of the app really kills the appeal of this service..Version: 2.0.15
✓ GarbageApp doesn’t work. No text codes to complete enrollment. Call support just says this is an ongoing issue they will report to development team. Just an awful service and a complete waste of time..Version: 2.0.18
✓ DumbNone of the bikes available. Finally found one that is but wouldn’t unlock. Still got charged..Version: 2.0.15
🙂 HOPR Transit Positive Reviews
HOPR Transit works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact HOPR Transit.
⛔ HOPR Transit Problems
