Waymo One Negative Reviews

Waymo One App Complaints & User Negative Comments 2024

Waymo One app received 9 complaints, negative comments and reviews by users. Have you ever had a bad experience using Waymo One? Can you share your negative thoughts about waymo one?

Waymo One for Negative User Reviews

✓ Doesn’t workI am in the east valley of Arizona I have seen so many waymo vehicles in my area however the app doesn’t even prompt me to schedule a ride. My options are ride today & it shows the vehicle but only allows me to click on view our service area or to slide over to near you to tell me they will let me know when they are in the area… but it’s the area you cover so I’m Confused -12 stars if I could! Not convenient or conventional. UPDATE: Area is so minimal that it’s still not worth it. Now can use the app but the areas aren’t even relevant. Cool concept but only if your in said specific areas of Phoenix and Chandler..ßa38G0oDś3122!.Version: 1.44

✓ The app is wonkySomething is definitely wrong with the app. I had a ride where the payment didn’t go through and I went through the settings to resolve the payment by recharging my card and when I push recharge it just takes me right back to the beginning. Or the app will just freeze up and it’s like I’m not pushing it at all. I’ve reached out to them via email and they basically told me I need to reach out to my bank? Why when the app is clearly the problem. I’ve tried deleting the app reinstalling it signing out and in again idk what’s wrong..ChubbysauceVersion: 1.52

✓ It’s like they don’t actually want customers.I used to use waymo for my daily commute in the phoenix area and enjoyed it. they like to arbitrarily deactivate the area surrounding my job from time to time, however…as in, i waymo to work and then suddenly my location is unavailable when it’s time to leave. 🤦🏾‍♂️ recently, there was construction along the route to work, so they deactivated the area, which is completely understandable. however, the construction ended a while ago and, despite more than one email (with canned responses), they outright refuse to reactivate the area. despite a log of trips showing my repeated travel to this area as well as the pin location showing as squarely within their service area, i get robo-responses about “adding new areas” and am ignored when i explain it’s not a new area. i’ve never seen a company work so diligently to make it impossible to purchase their services; perhaps they’re allergic to money, or have a kink for bad reviews and frustrated emails…idk. what i do know is they seem incapable of fulfilling a simple request or replying to an email in a way that makes sense. 0/10 do not recommend..ClosetfemmeVersion: 1.31

✓ Support Chat not AccesibleI had a problem with Waymo and they were able to cancel my trip; however, I was still charged. I tried to stay in contact with the chat support but on the app it kept saying “chat not available” so there was no way for me to stay in contact with my support person once I left the app. This proved to be a problem because I could not keep track of the conversation without taking screenshots. Overall, I feel like it was not a good system for support contact..ClairegalawayVersion: 68

✓ Charged for a stuck carThe business should show respect to customers and only charge when a given task can be completed successfully. Users should not subsidize the company’s tech failures. Pretty disappointed to see I ended up being charged on my 20th ride, when the car was confused and ended up stuck in a road blocking other cars, and I had to get out and just walk home. I appreciate time needed to make tech work, but customer service is basic..Arsham121Version: 65

✓ OkayIt’s okay. I wish I could give this 5 stars cause I love the idea of this, but its new and still needs refined. Some things that I’ve noticed needs work: There clearly isn’t enough cars yet, I was excited that this could be a cheaper option than lyft or uber yet, it’s almost always double the price. Wait times are inaccurate, I’ve been quoted wait times then be reconnected to a new car when the car was only a few minutes away cause my wait time to be doubled that originally requested, it’s hard to plan what time to leave when the wait times are inaccurate, then when you go to cancel you’ll get charged a 5$ fee?! I’m overall still excited and hope it improves over time but these two things are making the rides usability and convenience very hard..MckaelynsterlingVersion: 68

✓ You can’t use without US credit cardHey people from other countries travel to the USA everyday. My credit card is good at every store here and for Uber and Lyft. Why wouldn’t you allow other credit cards?! If you need a zip to match then anyone outside of the US can’t use your app..Sydneycat85Version: 67

✓ Poor customer service and not ready to operateI approached this service with enthusiasm due to my interest in autonomous ride share services. However, my recent experience, being left stranded in San Francisco at 3 am, was disappointing. Despite seeking clarification and support on the matter, the response provided referenced terms and conditions I had agreed to. While I acknowledge the challenges of a product in development, prioritizing customer satisfaction is crucial, particularly for a paid service. Unfortunately, this incident has led me to question the reliability of the service, and I will not be using it again - a shame for a repeated happy customer..12312378978966699Version: 68

✓ App errorsSo I downloaded the app so easy to sign up and get started and it asked me for card info before I even was ready for a ride during sign up but then kicks me out of app I even tried refreshing the app and deleting it and reinstalled it getting kicked out over and over it’s like the app is broken or the sign up or log in is broken app is white screen and loads the map for a split second just to kick you out.XxsuperwizardVersion: 67

Waymo One works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Waymo One.