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İstanbulkart - Dijital Kartım App Complaints & User Negative Comments 2024
İstanbulkart - Dijital Kartım app received 86 complaints, negative comments and reviews by users. Have you ever had a bad experience using İstanbulkart - Dijital Kartım? Can you share your negative thoughts about İstanbulkart - dijital kartım?
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İstanbulkart - Dijital Kartım for Negative User Reviews
✓ Unable to get past the first hurdleApp will not recognise my phone number I need the App to access my Instanbul card It is very frustrating and I have already wasted so much time this morning and have no idea what to do other than purchase another travel card …..Version: 3.1.1
✓ No support for foreign phone numbersCannot go further after putting a foreign phone number in registration..Version: 3.1.0
✓ Useless!Probably one of the worst apps I’ve used. Super user UN friendly confusing and full of typos! I’m a super tech savvy person and it took me 30 mins to register. What a waste of time..Version: 2.0.18
✓ Completely uselessDon’t waste your time. It doesn’t work. It keeps asking for a phone number and doesn’t move beyond this step..Version: 3.1.0
✓ Broken appThis app does not work.Version: 3.0.5
✓ Bir işi de doğru yapın.Kartı eklemek için üzerinde yazan numarayı giriyorum, numarayı kontrol et diyor. Neyi yanlış eksik nedir, hiçbir Bilgi yok. Bütün kombinasyonları denedim olmuyor..Version: 1.1.8
✓ Imbecile developers and shortsighted peopleWell, why would you force people to use only turkish numbers if you are making an app with English descriptions. How can tourists use this. No you cannot use it. Don’t waste your time..Version: 3.0.5
✓ App not respondingAPP not opening.Version: 3.0.2
✓ Sounds good, doesn’t workRequires a mobile number for every interaction but doesn’t accept numbers outside of +90, nor does it accept foreign banks for payment. Had my card added from a friend and after setting up my own phone and account to get it to work it denied my card even though my friend removed it from there account, saying it didn’t belong to me. Most importantly links to terms and service and privacy policies don’t work, and you can’t review, cancel, or unsubscribe from ongoing communications. This app was a disappointment..Version: 2.0.13
✓ The new version is not goodThe new version of this application is not working properly, every time I access the application it freeze .. and I should delete the application and reinstall it to make it work again. The old version was way better 👎🏼.Version: 3.0.1
✓ UselessThe app doesn’t work unless you have a Turkish phone number.Version: 3.1.2
✓ Kayıt olmak zorBen bilgisayardan kayıt olup, öyle girdim çünkü telefonda beyaz ekran veriyordu. Onu atlatırsan uygulama güzel. Şu kalp logonun etrafındaki saçma beyazlar da kalkarsa müthiş olacak. Yeni kart başvurusu da burdan yapılabilir ilerde..Version: 3.0.0
✓ USAI had to use “Canada” for the USA because you don’t have +1 anywhere else and now it won’t recognize my phone number because of coarse it is not a Canadian phone number ! Grrr! Frustrating!.Version: 3.1.1
✓ Bad applicationIt’s work only for Turks people.Version: 3.0.0
✓ Beta bile değilÇalışmayan uygulamayı artık kart taşımanıza gerek yok diye tanıtıyorlar. Uygulamayı yükleyip, karta para yüklemeye çalıştığımda olanlar: - Uygulamanın açılması 30 saniye kadar sürdükten sonra "Bir hata oluştu" yazıp kapandı. - İkinci denemede uygulama açıldı. TL yükleme ekranına gelip yeni kredi kartı ekleme tuşuna bastım, 30 saniye kadar yükleme animasyonundan sonra boş beyaz ekran gösterip kaldı. - Üçüncü denemede kredi kartı eklemeye bastığımda "Bir hata oluştu" deyip uygulama hepten kapandı. - Sonraki denemelerimde hep ya beyaz ekran ya da uygulamanın kapanması ile sonuçlandı. Kesinlikle çalışmayan bir uygulama. Buna güvenip fiziksel kartınızı terk etmeyin. Beta seviyesinde bile değil ama yayınlanalı 4 yıl olmuş. İnanılmaz. 0..Version: 3.0.1
✓ Foreigners unfriendlyHow can a foreigner have a 11 digits ID number? my passport only 9 digit.Version: 3.1.5
✓ Doesn’t workThis app doesn’t work and you discover this after you fill fields and spend time on useless app. I hope the developers fix it because it will be nice to top up your metro cards online.Version: 2.0.4
✓ Worst app in the worldIt is better not to have this app then you have.Version: 2.0.18
✓ Could not sign up as a foreignerIt keeps telling me to check TC number.Version: 2.0.16
✓ Too much confirmarionWhy that much securities and passwords etc.? It makes me tired. It is not NASA or FBI login. Please make it simple and useful..Version: 2.0.19
✓ Terrible AppUseless app. The app doesn’t work for foreigners. What a shame!.Version: 3.0.2
✓ Doesn’t work without Turkish NumberWon’t let you activate without a Turkish SIM card. So not useful for visitors!.Version: 3.1.0
✓ Not working with old istanbulkartIt is not working with old cards and also not saying what is wrong. If you have a new card, you must have a phone with working nfc. It is not worth to download.. Eski İstanbulkart ile çalışmıyor, yeni varsa telefonda nfc gerekli. Gereksiz bir uygulama...Version: 2.0.7
✓ Doesn’t workDid not work for me.Version: 3.0.2
✓ It doesn’t workThe worst app I’ve ever seen. If you have a US phone number don’t waste your time..Version: 3.1.1
✓ Can’t pass phone partDownloaded to use for the metro but unable to even get passed the phone number part..Version: 3.1.0
✓ Problem!!!It does not work please fix it 🙏.Version: 2.0.5
✓ Not for foreignersSeems to only like locals using the app. Beanie Syrians, Iranians etc.Version: 3.0.2
✓ Not functioning wellApp developers paid attention to the design and left the app functionality aside!! Bad performance..Version: 3.1.1
✓ Each time i open it requires loginThe last app version requires login each time i open it.Version: 3.0.1
✓ FingerprintAllow me to login with fingerprint..Version: 2.0.7
✓ Geliştirilecek çok şey var(-) işlem ücreti 1,99 tl alınmamalı. Banka anlaşmaları yapılabilir. İki kere yüklesem 1 bilet boşuna gidiyor. (-) öğrenci kimlik kartı yüklenmesi lazım. (-) metroda interneten dolayı qr problem oluyor (+) masterpass enteg güzel Düşünce güzel ama üzerine düşüp ciddi bir ürün geliştirmesi ve entegrasyon yapılmalıdır..Version: 2.0.18
✓ Does not workTried to enter an American phone number and wont accept it..Version: 3.1.0
✓ You need a working phoneSame phone cannot be used for two accounts. Unless you have a phone number you wont be able to ise this app. doesnt work with email verification. password box keeps warning even for proper passwords. I wasnt able to use it..Version: 2.0.18
✓ Can’t set upI have a U.S. phone number and the App won’t get past the first step of imputing your number. Very disappointed as I was looking forward to a tool like this during my upcoming visit..Version: 3.1.1
✓ ForeignersNo foreign can use this app altho this app is in English but lol.Version: 2.0.3
✓ No code receivedI tried to use my international number but never received any codes, which means never been able to login to this app..Version: 3.0.1
✓ Why?Topped up, app draws money from bank account. Then it asked me to go replace my card in a nearest station to add the money to the card..Version: 2.0.10
✓ Very bad applicationThis is the third time my money is out of the account but it doesn't charge the card, it's not recommended at all.Version: 2.0.7
✓ App Cok Yavas!Aplikasyon 1 ay once kullandim ilk defa kolaylik oldu. Kartlarimi surekli unutuyordum. Simdi istanbul’a indim tekrar kullanmak istedim. Sifre tanimiyor degistirmek istedim. Yapmadi, ayrica app calisma hizi cok cok zayif. Hergun ve milyonlarca kisinin kullanacagi app cok hizli pratik ve kolay olmali..Version: 3.1.5
✓ IstkartNothing in this app is working..Version: 3.1.0
✓ Not usable for touristsYou can’t get into the application without having Turkish national ID which renders it useless for tourists and visitors. Also it only supports Turkish language..Version: 3.1.0
✓ Biraz dünyaya baksalarİstanbul Belediyesindekiler kafa kafaya verip nasıl kötü bir uygulama yapabiliriz diye çok toplantı yapmış olmalılar….Version: 3.0.1
✓ Doesn’t work with Maltese phonesCan’t even get past the phone number with my Maltese number. Which is a shame because I never remember my İstanbulkart when I visit the in laws and this would have been perfect. Nothing happens though. Just thinks for a second and does nothing. Like me at work 😁.Version: 3.1.0
✓ Don’t updateAfter update the program doesn’t open..Version: 2.0.0
✓ Not opening - stuck at loadingIt stucks at loading page and not opening the app. By far it works properly even with some freezes, but this time not opening..Version: 3.1.1
✓ İşlem yönü işareti belli değilKarta yüklenen ve harcanan paralar farklı renk veya işaret (+/-) ile gösterilmeli. Normal kart bakiyesi neden dijital karta aktarılamıyor?.Version: 3.1.1
✓ Needs improvement But goodFinally works for foreigners and its very helpful. But the user interface is from 10 years ago and a bit confusing. Also please allow for credit card auto fill from my saved credit cards. Thank you..Version: 2.0.7
✓ App doesn’t workApp doesn’t allow USA phone number.Version: 3.1.0
✓ Istanbulkart for foreign nationalsHello, I bought this card during my trip to Istanbul, but can’t register on the app as it only allows Turkish nationals and asks for TC kimlik No. I installed the app to check my balance and top up in case, but completely useless while there are many tourists using this card. Not to mention how hard it is to find the vending machines and filling points. I hope you reconsider the registration for other nationals and accept their ID or Passport numbers as well. Thank you..Version: 2.0.7
✓ The other countries phone numbers..I can’t use the app cuz I don’t have Turkish number...Version: 3.1.0
✓ We’re of time and moneyThe mobile app is too slow and they’re stealing your money. I’ve made the payment, however they didn’t transfer the money to my İstanbul card. The money is lost. I don’t know where to ask for the help..Version: 3.0.2
✓ Useless app for foreignersPoorly translated and utterly useless for UK nationals. You put your passport number in and then it prompts you for your ID card number. Newsflash. In the UK we don’t have ID cards thank God. Don’t bother downloading. Waste of time..Version: 2.0.13
✓ Not for TouristsEven if you have a Turkish phone number to register, the next step is a Turkish identity number, which tourists won’t have. Disappointing..Version: 3.1.0
✓ RubbishCan’t get past entering (UK) phone number (not accepted)..Version: 3.1.1
✓ UK dial code not recognisedSUCH a shame I can’t connect my Istanbul card to my phone, allowing me to top it up remotely - it would be such a great facility… the options are there but the app won’t accept my number and send a code to my phone. Please fix this soon 🙏🏾.Version: 3.1.4
✓ Cannot log in with a U.S. phone numberThe newest version of the app does not allow me to log in with the U.S.A. phone number :( Cannot use the app at all.Version: 3.1.0
✓ Only Turkish # allowedThe app doesn’t work with U.S. phone numbers. Why include the option for an international number if it won’t work either way?.Version: 3.1.1
✓ The application is not even opening!!!Whenever I try to open the application, it crashes and goes out of the app. It needs an update 👎🏼.Version: 2.0.2
✓ It doesn’t workI can’t type my phone number when I open the app. So the app doesn't work..Version: 3.1.5
✓ Foreigners can’t use the app!Even though I have a valid foreigner ID, the app doesn’t recognize it!.Version: 1.1.6
✓ It doesn’t work with USA numberThe app wont pass from the page you have to input phone number!.Version: 3.1.1
✓ Don’t bother if you are not Turkish.So, if you do not have a TR phone number or a TR ID number, you can’t register or buy credits for your card online. It also would not accept foreign ccs. Basically, it is not planned for foreigners use. What shame in a city that claims to be both European and Asian. If you are TR, you have to provide your unique ID number which is the exact same thing as being asked your SSN to buy a Metrocard in NY. Save yourself the headache, travel by cab. With the exchange rate, you’d be saving merely pennies on mass transit..Version: 2.0.14
✓ Can’t get past phone number page- uk phone numberTerrible.Version: 3.1.1
✓ Useless for foreigners indeedAfter reading the reviews and updates I thought I can trick it somehow but I failed. First, you can only register if you have a Turkish phone number which is shorter than my UK one. Second, even though the option to add your national ID number exists, it is useless as you are not allowed to type letters (my national ID contains letters and numbers). I tried to put a longer random number only but then it shows another error: “Check your TC ID”. It should accept all formats. Mr Developer please make some research first and then update to app accordingly. Every country has different IDs and different formats. Ideally, remove the national ID requirement. You cannot say you solved the problem just by adding an option which is in fact unusable..Version: 2.0.13
✓ Can’t get past the phone number screenDon’t waste your time.Version: 3.1.2
✓ Can’t register using an Australian numberThe app doesn’t let you register when trying to use an Australian number. Nothing happens when you press the ‘Next’ button on the registration page. I’ve tried the mobile number with and without the zero..Version: 3.1.0
✓ Bad BadThis app Stole my money 3 time i charg my card about 150 TL then my card not charged No Money in my card.Version: 2.0.7
✓ Can’t be used by touristsWhy don’t you accept passport no only ? You are losing money !! The app can’t be used by forigners / tourists.Version: 2.0.18
✓ It doesn’t workThe app it doesn’t work at least for me.Version: 3.0.2
✓ Available in 4 languagesBUT if you are a tourist you can not log in. Waste of space and time..Version: 2.0.4
✓ MissingThere is no option to register with Serbian phone number.Version: 3.0.1
✓ HalitIt's good but slow work, and many times the driver asked me to pay by card , he didn't know about this app . , and it doesn't make payback if you want that , last time I was pay 11 TL for 6 stations !.Version: 2.0.15
✓ Why on earth you require foreigner identity number?You cannot get it as a tourist meaning can’t use the app..Version: 3.1.0
✓ Phone numberIt really does not work with international numbers. I input my UK number but it does not skip to the next step. If you do not accept foreign numbers, then do not add this option. It is frustrating and makes me crazy..Version: 3.1.2
✓ Only TR phone numbersIt seems only turkish phone numbers supported.Version: 3.1.0
✓ Not useful for meI was unable to use this app with a Canadian number starting in +1. It would not allow me to go on to the next step..Version: 3.1.2
✓ OmarThe app doesn’t open 😡.Version: 3.0.5
✓ Yabancı numaralarla çalışmıyor!Uygulamada oturum açmaya çalıştığımız zaman, yabancı numara kullanırken doğrulama kodu asla mesajlara gelmiyor! Acil düzeltilmesi lazım..Version: 3.0.0
✓ The worst app I’ve ever seen.Haven’t even started the app and it asks for some ID number and some other irrelevant personal information. And one you have the app functional, you can’t really understand what this app is for and how it works..Version: 3.1.1
✓ Can’t get past the phone number pageLike the other reviewer, I got stuck at the telephone number page. Maalesef hiç çalışmıyor..Version: 3.1.0
✓ Unable to add HES CODEI put my code in but get a message saying ‘global exception’. Waste of time.Version: 2.0.15
✓ Does not workDoes not work for my us number.Version: 3.1.0
✓ Full of errors do not recommendI can’t log in and it’s useless for foreigners.Version: 3.0.1
✓ One word: AmateurThis looks, feels and works like an app that an 8 year old kid put together..Version: 2.0.7
✓ İndirmeyinİndirmeyin, yüklemeyin. Çalışmıyor ve güvenli değil. Kişisel bilgileriniz toplanıyor ve kullanamıyosunuz..Version: 3.1.0
🙂 İstanbulkart - Dijital Kartım Positive Reviews
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