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- 93.6SAFETY SCORE
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WooCommerce App Complaints & User Negative Comments 2024
WooCommerce app received 105 complaints, negative comments and reviews by users. Have you ever had a bad experience using WooCommerce? Can you share your negative thoughts about woocommerce?
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WooCommerce for Negative User Reviews
✓ Not as goodFor sure there are some improvements, but one key features was to move between order statuses. Now there is only the order fulfilment button, to move from processing to complete. Billing details have also been removed. Will stay with the old app whilst until the features are transferred..Version: 1.0
✓ Doesn’t workNever loads always stuck on loading.Version: 6.1
✓ Glitching and non existent customer supportThe app was mostly working ok for the last 2-3 years, now suddenly notifications stopped. In order to check my new sales I have to keep manually refreshing the orders page or just check my emails. No permissions were changed on my phone and i uninstalled and reinstalled the app few times to be sure. I reached out to the customer support several times and zero response..Version: 14.2
✓ WOO NEW UPDATE CRASHESI have an IPAD 12.9 INCH and I have just downloaded the new Woo Update and I can’t even open the app. I had this issue happen last time with a previous update? How can this be resolved?.Version: 4.1
✓ Where is the price?Hi just downloaded the app but I fail to see the price after 15 day free trial.Version: 16.4
✓ SneakySo am I right in thinking you can’t use this app unless you’ve installed jet pack, which is a paid plug in? Annoying that I had to go through the whole log in/installation/set up before I discovered this!.Version: 1.2
✓ LimitedIt cannot be relies upon in a retail situation. The meta data was is not displayed and there is no way to see customer details. It’s a nice novelty for now but it’s not ready for business..Version: 4.3
✓ It’s iight when it worksThis app is easier than having to pull up your laptop to check orders and close them out all the time. However, it has soooooooooooooooo many bugs. Sometimes when you try to mark the order as complete you have to do it several times for it to go through. Also when an order comes in it will say couldn’t refresh so sometimes I need to get on my laptop and it defeats the purpose of having the app somewhat. When it works it’s great. I don’t even write reviews but I felt the need to write one for this app..Version: 6.4
✓ Has potentialHas potential to be really handy but doesn’t work properly... I do get a push notification when I receive a sale which is great! But when you open the app the orders just do not load up for days and I have to log on to my laptop to see each order and the details, would make my life a lot easier if the orders came through on the phone and refreshed how it should do!.Version: 4.4
✓ Good for notificationsGood for order notifications and fulfilling simple product orders. Massive negative is that you can’t even see the variation that someone has ordered on a variable product. That’s massively essential for any e-commerce store? For that reason we’re going to stick with. It having JetPack installed and using this as it’s the only reason we have JetPack installed..Version: 4.2
✓ This app needs HELPThis app really needs some help. It is slow, takes WAY to long to refresh and update orders. I have to mark it complete multiple times before it registers. It’s really annoying when you have a customer waiting and you can’t see their order and have to tell them that I have to wait for the app to update the order. Please fix this..Version: 5.0
✓ No product managementWould be nice if it was actually capable of managing and adding products..Version: 2.9
✓ Constantly glitching - Won’t refreshHorrible app. Always seems to be unable to refresh. Very frustrating. Have only heard good reports about Shopify, so I hope this app gets fixed soon or I’m seriously looking to explore other options for the site..Version: 5.3
✓ Limited at bestVery average app, limited in the information/data it provides, very slow. Would definitely not recommend.Version: 7.6
✓ Very slowWill NOT load new orders - only after repeated refresh will new orders come up, very frustrating!!.Version: 7.5
✓ Jetpack is an issue for my siteIs there any way to use access woo commerce via an iPhone app without Jetpack.Version: 2.4
✓ A lot of app bugsThe app has a lot of bugs. From logging in and being logged right back out and stuck on a loop to finally being able to add my store and trying to add a second. When I type in my domain name and click continue the page acts as if it's doing something then the continue button reappears, and nothing happens. It won't let me move onto the next step of adding another store. With the exception of that, the app is notifying me when I receive orders which is nice..Version: 16.1
✓ Love it. But…..Love the app. So helpful to run my business. I can find no way of changing the currency from usd to gdp?? My website is in gdp and I have read that the app should reflect the currency of the website shop?.Version: 10.4.1
✓ Can’t save product changesPretty good app but there are issues, you can save any stock changes. The UX I think is a bit confusing too. And the order stats aren’t working properly either, can’t figure out what the problem is..Version: 4.9
✓ Getting tired of failing Woo productsBeen using Woo for over 10 years. With the amount of money I pay annually for licenses, I’d expect the products to be getting better. Unfortunately that’s not the case and don’t even get me started about the lack of support options. Thought I’d give this app a 4th try. I can’t even get past the first setup question. Apparently the domain I don’t know my own domain…at least that what the app is telling me. I’ve enjoyed your products overall, just wish they work as advertised instead of 70% success rate….especially the ones I pay hundreds a year for..Version: 8.6
✓ Good app..but why did you change...I like this app. It basically allows me to do what it need to when I am “on the go”. I LOVED the relatively new feature that had the icon badge show the total MONTHLY orders. Then when the app was launched, I was able to see the daily order total. For some some reason the latest update eliminated this monthly total of orders feature. There is no other place on the app that I can get the monthly total of orders. Also, it was very convenient to be able to just look at my phone and not launch the app and see where my business was order wise for the month. Please bring this feature back!.Version: 4.2
✓ Pretty rubbishI’ve given it a one star because granted it makes a noise when I make a sale... other than that it’s pretty useless! I have an iPhone and it’s always saying “unable to refresh” it’s stuck showing “processing orders” that were completed over a week ago and no matter what pages I click I get the unable to load errors! Please fix it as I want to use it when processing orders rather than having a Mac and a laptop with me all the time!.Version: 6.5
✓ The app: technical issuesThe app is very slow and takes time to load. Every time I go on it , it said try again . I think it’s faulty because my internet is perfect . Other than that, I’m able to see information on my store and the totals etc . But please work on updating it’s I don’t have technical issues.Version: 5.0
✓ So slowThis app does what we need, when it actually works. It takes several attempts to refresh to load any sort of data. Order info sheets are great, but again it usually won’t load..Version: 7.3
✓ App works butFood order , extra list is not showing from the app, i can see orders from the email ,for example if my customer ordering pizza it does not showing topping that customer choose is, i only shows product it does not show product extra options.Version: 4.2
✓ Needs Update***Please update the error message received when trying to add a variation price and error loading variation list after attributes. Also very laggy on start but eventually gets better. Other than those things, the app is overall good. I really prefer to set my products up on the app verses the desktop because it much faster to get the store up running but now having to use the desktop because of the errors. Would give 5 Stars if those needed updates are completed. Thank you.Version: 7.2
✓ Horrible ExperienceThe new update crashes the app instantly when opened. Before the update i could at least somewhat use it. Enabling the new admin they keep popping up at the top slows the website down to a crawl. Logging in is only possible with one account that’s linked to jetpack, unless enabling a mega security hole in WordPress by turning on xmlrpc... logging out loses all data from the reports and it cannot be pulled again except in the new admin mode. come on guys this is pathetic..Version: 3.6
✓ Slow and inaccurateNot a very good app to be honest - requires jetpack, is very slow to refresh, and often just tells me it can’t refresh. It works sometimes I guess..Version: 5.9
✓ Latest version is awefulThe one great thing about the app was I could look at my sales data without logging into my site., the new version stats are limited to the current year. I’ve lost the year vs last report. This is not ideal the current climate. Totally useless know. Talk about removing functionality..Version: 4.6
✓ Keeps crashingCan’t open the app.Version: 3.4
✓ Stopped workingI found this app so useful. Sometimes it wouldn’t load but usually closing the app would fix the issue. W past few weeks it’s got worse and worse and now it always says “can’t load store”. I’ve tried reinstalling but no much. Such a shame because it was a really good app..Version: 4.8
✓ Does not update orders.This app does not work properly, even when I pull down to refresh it doesn’t update my orders. The only good thing is it notifies me when a new order comes in but when I go on it, it still only shows the orders from when I downloaded the app which was about a week ago 🙄 also it shows the money in $ instead of £..Version: 6.4
✓ App barely works!Cannot even refresh the orders. Would be so great if it would actually load.Version: 6.0
✓ Would be a great app... IF IT WORKED!So, like many others this app does not work well at all. Sure, I get notifications that I’ve make a sale (I can get emails for that), but the app does NOT properly connect to my site to display Orders so they would have to look into it. I contacted their support and they said that jet pack is working with my site, but they aren’t sure why the app isn’t working. They had me send a Status report from my site, but I still have yet to hear back from them. That was DAYS ago and not a peep from them since! Even after I sent another email asking for an update. As it is, this app is a waste of time and storage space on my device!.Version: 1.2
✓ Very capable and very slowOn the surface it is a great app which does everything you need it to do and more, however it does these things in his own time?! I get an order get excited, then get anxious about whether I will be able to view the order within the next minute or the next 30 minutes!! The app is consistently loading loading and reloading which I don’t understand why it as it’s just a reconstructed webpage? If hit wasn’t so slow and temperamental, it would be an absolute Godsend, but as it is, seems more like devils work..Version: 9.3
✓ No!! Please no! JetPack again :(Within the app if I accessed Admin it would just take me to my WordPress dashboard which we used 100 times a day and would keep us logged in. We typically have to clear cookies constantly because developing our website so it was helpful. We already have the standalone JetPack app and do not need the Woo app to force that section to JetPack stats. Please revert ASAP. Also, why is there no user management section within the app. Need more simple copy paste functions for order/user info because we have other phone system apps and don’t want to use our personal cell numbers. Signed / Frustrated and disappointed..Version: 12.4.1
✓ Forced to use JetpackThe previous WooCommerce app is much better, I have personally reverted back to the legacy app. The new WooCommerce app means you are forced to use Jetpack, we have no need for Jetpack as this duplicates the function of other plugins we have installed. Jetpack would be bloating our website unnecessary with extra code..Version: 1.0.1
✓ Jetpack required?Would be 5 stars but it’s crazy that jetpack is required for this to work. Woo is already slow, adding more bloat for something Shopify has built in is just stupid..Version: 11.9
✓ Nothing loadsNothing loads please fix your app.Version: 8.2
✓ Rarely worksI do not recommend if you aren’t near a computer to track your orders. Refresh is incredibly unreliable as it rarely actually refreshes instead of a “unable to refresh”. Can confirm it’s the same issue on all other users I know using this app. This app is a bit of a gimmick, maybe they got too excited and released too early before sorting out the bugs, would probably be best to go back to beta until they sort this otherwise the feedback will continue to be negative..Version: 1.4
✓ Why only JetpackThis app is garbage. Trying to force the useless jetpack bloatware add-on. I know it upsells is, but f**ing charge us for an app that actually does what the community wants and connects through the API..Version: 1.3
✓ Not with it.The app doesn’t recognise your WordPress login details! Fail before it even opens! 👎.Version: 4.0
✓ Delivery date is needed on the appI’m a florist and use this app. I would like to be able to see the date my orders are required when I open the app to see what orders I have to complete and when. It would also be good to be able to upload a picture so that I could send the customer who ordered the flowers a photo..Version: 4.1
✓ Why???So Woo is still the dominant e-commerce software for WordPress yet this is literally the only app offering to work in tandem with the plugin. — something i might add, is vital in this day and age for keeping up with orders on the go and just in general, since working from your phone helps expedite productivity. Anyhow, Jetpack is terrible and should stay “optional” in order to utilize the app, yet Woo is now requiring Jetpack to be installed in order to use the app? Expect this app to die before it gets on its feet. No clue how the team behind this app came to the realization that that was a wise idea. In addition, the app is greatly lacking any real useful features beyond a simple notification of an order. This app should be fully featured and allow fine tooth control including an overview of each order placed in your store. What else is the purpose of even bringing an app like this to market otherwise? I don’t get it. The fact that the app is 100% necessary yet disappoints in generally all areas has essentially forced me to reassess my e-commerce platform and utilize big cartel instead. Even Big Cartels extremely minimal feature set puts this app to shame. Love woo for its customization abilities but when there is no modern tools to accompany the software then what’s the point? ✌🏻 out Woo..Version: 1.9
✓ AwfulReaeach day. The front screen is most taken up by a graph that should be on another page. If I want to see my sales for today I have to press really carefully on the furthest bar on the graph. Useless UI. The previous version which I still have on my phone is much better..Version: 2.6
✓ Looks good but missing historical dataI’ve been running this for months on one site and just turned on for a different site. I like how it sends notifications with orders and the high level order summary. It is frustrating that it only shows order history for orders which have been received since I plugged jetpack into the site and not all order stats. It can obviously see those orders as it shows them in the list of orders to be processed just not in the summary charts for daily, monthly, yearly sales..Version: 4.0
✓ Never worksNever loads traffic, orders or product data. Just stays loading forever. It could also crash your site while pulling data. Also we changed to Woocommerce looking for an alternative that was cheaper than Shopify. Don’t let Woo fool you because they are “free”. Once you’re in their ecosystem you’ll need to pay for almost every feature you would want to add. It ends up being wayyy more than what you pay for Shopify.Version: 5.9
✓ Can’t use it without Jetpack installed.It seems like a very helpful app, I just wonder why I need Jetpack to be able to view the app and get notifications of orders and reviews on my phone when everything on my store works fine without it. I just need the app without the extra features of Jetpack. Making Jetpack a requirement to be able to use this app is really disturbing.Version: 3.3
✓ Refuses to connect to storeJust won’t connect. Refuses. Useless app..Version: 12.0
✓ Impossible to useThe app still fails to connect to the site, just not reliable enough to trust, pity because it would be a great tool if it worked..Version: 6.5
✓ Need to reinstall everydayEvery single time, which could be multiple times per day, I have to delete this app off my phone and reinstall it… And then… I can only keep my fingers crossed that it’s gonna work. A few months ago there was no problem. Then they did some update, and ever since then I cannot process shipping. 90% of the time after I’ve reinstalled the app even then still will not connect and allow me to process shipping. But still the fact that it logs me out every 30 minutes, it doesn’t stay connected, and that the app only works a small percentage of the time once reinstalled on the phone. After it’s been installed for a day, it’s not even gonna connect. That’s why I have to reinstall it every day. To get it to reconnect to the website. But then it doesn’t even connect with all of the features available about 80 to 90% of the time.… Three months ago this was not the case. They need to fix their bugs….. I have called their customer service directly, and their response to me was strictly… “Some update on your website is causing a problem”… I’m sure that’s correct. the update is from them. It is a woo commerce update that is causing a problem with the woo commerce app for cell phones. Wh.Version: 16.6
✓ Good and BadGreat for looking quickly at views and orders, even though it can be glitchy. But I cannot edit any on my products. I can work on them and edit them but I cannot save, the only option is to discard the changes to exit. No save button. It just sucks to need to edit everything on my computer..Version: 5.6
✓ Beta version was better, please fix! Add order status options!We were desperately waiting for this so we could get sound notifications, great! Except you removed the ability to do anything but fulfill orders, how does that translate to “manage orders” like you advertised? We preemptively removed the beta version (which had the ability change order statuses) and now we are dead in the water. We need the ability to cancel orders from the app badly, or it does us no good. Our restaurant can’t afford to have staff members logged into a computer all day logging into WordPress to cancel orders. We need to manage them easily from our order tablets, we run on tight labor and thin margins. Please fix ASAP! Thanks for all of your work, we just really need this feature!.Version: 1.0.1
✓ Product details are still missingThe fact that Woo-commerce does not have product variations show up on the order list is a HUGE disappointment. That is why more business are moving to square and Shopify. This should be first on your update list if you want to stop the bleeding..Version: 5.4
✓ DisappointingOld app worked better and had more features. The only think I like is the cha Ching notification when a sale is made..Version: 1.1
✓ Requires to install Jet pack?!Way too complex. Should be easy breeze to use this app like all other apps that makes your life easier. This one will drag you through a chamber of torture. It takes multiple steps to sign in, and when you think you are there oh no, the jet pack needs to be installed which errors into inability to use the app. Glad it works for some people. Maybe better testing needed and not asking customer to contact customer service. No one has time for the broken app. Do better job! If that’s what you offer..Version: 15.6
✓ Needs JetpackInstalled the app to be told upon setup that I need jetpack installed on my site to use it. Bugger that! No way am I installing jetpack, not after all of the negative reviews and comments it has. I don’t see why a woocommerce app is tied into something like this. That doesn’t seem like good practice..Version: 7.0
✓ Useless waste of time.According to your app I don’t have a WooCommerce store. Doesn’t work. Can’t log in..Version: 1.0.1
✓ Unable to load contentI loved the idea of this app but find it unreliable. Every time I open it it tells me ‘unable to load content’ which deems it useless..Version: 3.2.1
✓ Basically functional, not greatMy biggest issue with this app is that there is SO much lag when loading new orders, and often it takes several tries and error messages before I can get through to see my orders. I haven’t actually tried to do anything more complicated (like adding actual content) because I don’t really trust the app to handle it correctly. I’m glad there is an app that will notify me of new orders and let me keep track of my online store, but it seems like there are some serious bugs or design flaws that need to be worked out..Version: 5.9
✓ Unable to load contentI have tried reinstalling 😩. Please can you have the tech team look into it?.Version: 5.5
✓ Doesn’t work with Wordpress.orgWhy have an app that only works with a percentage of the users. Most people use Wordpress.org..Version: 16.3
✓ Ridiculously slow, not the data I needI’ve moved from shopify so the speed (or lack there of) was a real shock. Half the time sales figures don’t load at all. I also can’t get an update on what sales we did they day prior, nor can I quickly view custom date ranges. I’d give this app 0 stars if there was an option… I just can’t comprehend how far behind shopify woocommerce is..Version: 10.9
✓ Still can’t printWe need to be able to print an invoice with each order and this still won’t allow that to happen. It’s almost 2023 and we can’t print??? Talk about a missing basic feature..Version: 11.6
✓ Last few updates made it worseIt takes FOREVER to load and constantly spits out errors that it is unable to load content, or is unable to refresh list. It’s become almost completely useless. Practically the only thing it’s good for anymore, is that it cha-chings when I get a new sale..Version: 5.2
✓ 3 starsApps is very average. Loading is very slow, mobile app is not practical compare to other apps..Version: 9.9
✓ You have to have Jetpack installed2 things make this app useless to run a shop from your mobile: 1. If you don’t have or intend to install Jetpack you can’t use it 2. If you can’t alter to other status’s it’s useless to run a store on your mobile. The developer says option 2 is coming, but why release without and why insist on yet another plugin to be installed to be able to use this app? Really all the features and benefits in this app should be available inside the backend under a mobile link. Before you say plugin required for XYZ the old app works fine still and that doesn’t have to have Jetpack.Version: 1.0.1
✓ Should be called NooCommerceI had the latest version of WooCommerce & payments, and it kept telling me to update to the latest payments version for security reasons. I was never able to start my store, so I deleted it and went to Shopify..Version: 14.5
✓ Disappointing- lift your gameFor a company that provides a very good e-commerce platform you do a shocking job of providing a supporting mobile app. It’s about the worst app I’ve had to use. I get an alert I have an order but the app doesn’t refresh to show me what that order is. Useless. Really slow..Version: 5.0
✓ Decent AppGood app, if you have a woocommerce store you should get it. However, it’s missing functionality and seems clunky. I often times have to refresh my orders page multiple times for it to show me new orders. Loading times are long. I’d love to be able to change a customers order status or print shipping labels from the mobile app..Version: 4.8
✓ Won’t load up.Have used for a while but last few days or so the app won’t open. Some sort of issue there..Version: 3.3
✓ What a disappointmentClick on email confirmation and it just takes me back to app and gives me a weird named web link that I cant even click on with no other option but to add another shop. Every time i click on email confirmation it takes me to same page with no options but this weird link and a dead end page. This app just flat out doesnt work and I developed my site from scratch so Im not dumb..Version: 13.6
✓ So brutalI can’t believe that WordPress/WooCommerce can be such a powerful place for e commerce, blogs etc, but their app is such garbage. I can’t access anything most of the time and the data is never accurate. Shopify let’s you basically edit your entire store from the app whereas this app lets you do basically nothing. Such a disappointment.Version: 4.2
✓ Great app but something is not availableReally it’s great app as i seen ever For WooCommerce but some important things are missing in the all that is very important to everyone 1.Multi vendor feature Woocommerce without multi vendor feature isn’t good… 2.Delivery selection for orders It should available this feature because it’s very important to everyone who use woocommerce cause any store have delivery service so they should have app like delivery careuir to see orders … 3.Products scanner It’s very important to stores exactly for markets and pharmacies because they use barcode scanner to find and update products.Version: 16.6
✓ Very slowThis app is very slow when it’s showing the order history and won’t refresh for gods sake . FIX It!!!!!!!.Version: 4.8
✓ Jetpack needs to goJetpack already has a bad background, such being bloated and noticeably slowing your website down. What the developers on this app needs to do is make it standalone with no dependency like using Jetpack. It is very disappointing to see such good software’s app using Jetpack? I will not use the app, because of known issues Jetpack have. EDIT: I can understand the issues without having Jetpack, but it’s better to have your own services that isn’t bloated as Jetpack. Thanks for responding to my review..Version: 4.1
✓ Marking orders is so frustrating!Constantly fails to refresh and doesn’t mark orders as complete most of the time. Really really frustrating..Version: 5.6
✓ I just wish you guys created all encompassing shipping/labeling systemAs the title says, no we don’t want bloatware like jet pack. We want to have shippo, or station built in to Woocommerce/ maybe as a plug-in. The one you offer is limited and slows the site down. There is no option that is in the market like this. The ones offered that are half decent are those you have to manually put in all the information..Version: 11.4
✓ Disappointing appGreat that you get notifications when you get an order (sometimes) however the orders just don’t load on the app - and you have to keep pressing retry and waiting. All in all this app is frustrating and should be lots better than what it is..Version: 5.2
✓ Address incompleteI just found out today the postal addresses as showing on iphone and ipad are incomplete when compared to other smart phones. Can you please investigate, as I don’t want to be shipping to wrong country! thanks.Version: 6.4
✓ Unable to load contentUpdated store to 5.5.2 because of big security warning.. now the app doesn’t work. Another awesome update. Constant unable to load content. Disabled all plug-ins except woo commerce .. doesn’t work.. Ran the database updater.. doesn’t work.. No clue how to get support.. since we’re an agency that manages many sites and don’t have it connected to a stupid personal jet pack Wordpress account.. JETPACK DOES NOT WORK FOR AGENCIES!!!!!!!!!!!! Need a work around for groups of people that manage many e-commerce sites. No one single person manages a e-commerce site.. so tying jetpack to a PERSONAL Wordpress account doesn’t make sense….Version: 7.1
✓ Does not display in own currencyThe app is slow on updating stats and does not display in own currency which is really frustrating.Version: 14.7.1
✓ TerribleWe are a big company that have 100s of orders a day Your ap has no analytics of products sold other than top 4 for that period. You can’t do anything from the ap! We hope to switch back to Shopify ASAP.Version: 8.8
✓ Drag and Drop to re-arrange photos doesn’t work on iphone iOSDownloaded the app on my iPhone but I can’t drag and drop to re-arrange any of my product photos..Version: 7.7
✓ No to JetpackThe application require to connect via Jetpack. Jetpack will sync all your information to wordpress.com. So if you don’t want to share your sales and all your website information don’t use the app and jetpack!.Version: 1.0.1
✓ Good for order notification… but that’s about it.This app is great for getting notifications when you make a sale, but the product features leave a lot to be desired. Searching for a product never works on the first, sometimes second try. Even using the exact name of the item, it usually pops up five or six things that are not related to the item before it gives me the item I am searching for at the bottom of the list. Sales page has a hard time loading even though we are in full service with a completely updated app. We are also having issues with the email from the app, but not the site. All of this means a slower interaction with a customer standing right in front of me waiting on the app to do what it is supposed to do..Version: 9.2
✓ Forces you to install JetpackThis app won’t work without an active Jetpack plugin which is to resource heavy..Version: 1.0.1
✓ Not workingI was excited to see this app and tested that it was working. Somehow I don’t know when it started showing unable to load my data. I have tried to troubleshoot with the guidelines given and also reached out to the support team but still the same. I hope someone can solve this issue for me as I still have high hope for this app..Version: 16.6
✓ Faulty appYour app is faulty. It doesn’t allow the order to be completed and reverts back to processing..Version: 3.2.1
✓ Underreported 570 visits to the site in 2 mthsWe started an online business 2 mths ago This app was supposed to keep me up to date with traffic to the site etc as I’m not at the website My business partner is I had to learn from our advertising company that the results this app was showing were nearly 600 unreported visits to the site Thank god the ppl running our ad campaign are on the ball because you clearly are not I’m now looking at your reviews and wondering why my business partner choose your app at all The reviews are mostly bad.Version: 5.1
✓ Needs a complete overhaulOnly giving a star because at least it notifies me when I make a sale. Other than that, I can’t get any info on orders or revenue etc. Refresh the pages multiple times and it just says ‘unable to load content’ - my tech guy sorted it for me for a bit (albeit was still slow) but within a few weeks it’s gone back to how it was. Very disappointed..Version: 7.2
✓ BuggyI don’t need product description AI, I need an app that functions properly. Searching for SKUs or products requires me to do it twice before the product shows up. I can’t add a percentage discount during an order or discount a product without manually adding a negative value to the Fee field. Adding customer shipping details to a new order such as address, does not populate those fields on an order confirmation email. So much wrong here yet I guess AI is what the people really want? I doubt it!.Version: 14.7.1
✓ Refunds? Update stock?This is good for giving a snapshot of your store and for being alerted of new sales. I also like that I can see my most popular products. I can’t seem up find a way to send refund though or charge my stock levels - can you not do these things from the app? It would be good to have more features on the app as it is still fairly basic (especially for the fact I had to pay for Jetpack to get it!).Version: 4.1
✓ So frustratingThis app just doesn’t work! I’ve tried everything and so wanted this app to work to help with my online website sales but doesn’t load is slow and just generally rubbish. Has so much potential but doesn’t live up to my expectations.Version: 5.2
✓ What’s the point?Long time WC user, decided to try the app again but I fail to see why I’d use this app to manage my store vs even the mobile browser on my backend. It doesn’t support selecting multiple orders, marking them an action or most importantly being able to mark a selection of orders and pushing them to a network printer. Can’t we hold down over an order and it brings up a select more radio buttons (like a lot of apps) and then have options to print, Mark as complete etc. micromanaging each order by having to click into the order each time is ineffective. Lots of potential but uninstalling for now..Version: 7.3
✓ Nothing loads?Even on the fastest internet, l can stream 4K videos with ease but barely anything loads on this app. All I can do is get a notification that there’s an order and that’s it. Takes me half a minute to even look at the order. I don’t see why this app is so slow??.Version: 7.4
✓ ALWAYS CRASHING!Always crashing. I have to keep reinstalling..Version: 4.8
✓ Rarely Works‘Unable to load content’, ‘Unable to refresh list’, or sometimes just a blank screen. Would be a useful app if it wasn’t so inconsistent. Dropping this to one star as it rarely works and mostly gives false numbers..Version: 5.5
✓ Can’t upload picsGarbage app.Version: 15.6
✓ Very intermittentI love this app, I just wish it wouldn’t stop working all the time. At the moment it won’t connect with my store at all. I had to reset my phone last week and ever since then it will not reconnect. Prior to that, I could log on but I could only see orders from December 2020. Very odd..Version: 6.1
✓ Not greatNotifies you when you get a new order, but hardly ever loads even on WiFi. When it does load it comes up in the wrong currency & sometimes says I’ve had 3 new orders of £75,000 which eventually disappear. This app needs a massive overhaul with performance because it’s disappointing to not be able to access your store on what should be an easy to use & useful app..Version: 5.6
✓ Doesn’t show couponsHi, the orders don’t show the coupon code and the sales stats are not up-to-date. Can you please fix these bugs? I’m a big supporter of using the app as it is very convenient but I find these two features lacking and hope it will get fixed. Thanks.Version: 1.7.1
✓ SlowI’m used to shopify and this app is super slow and glitchy. You can’t even scan in tracking. Pick up your game please.Version: 4.9
✓ Can’t even log inThe login screen inputs are hidden behind the keyboard. I can’t paste my password and my password manager doesn’t work on the login screen. My password is computer generated for security so it is long and can’t be typed in!.Version: 3.7
✓ Add Order Functionality PleaseDoes what it says on the tin, but it would be great to add an order via the app. As it stands, it more like viewing store data rather than truly creating / interacting with it..Version: 6.0
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