- 51.9LEGITIMACY SCORE
- 52.4SAFETY SCORE
- 12+CONTENT RATING
- FreePRICE
BitMart: Trade BTC, ETH, DOGE App Complaints & User Negative Comments 2024
BitMart: Trade BTC, ETH, DOGE app received 126 complaints, negative comments and reviews by users. Have you ever had a bad experience using BitMart: Trade BTC, ETH, DOGE? Can you share your negative thoughts about bitmart: trade btc, eth, doge?
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BitMart: Trade BTC, ETH, DOGE for Negative User Reviews
✓ RobbedI would give a zero star if I could . I purchased a few different coins in BitMart and didn’t have any problems . If you are trying to buy a coin at a certain dip , this is not the app for you .you have to buy BTC then trade it for whatever coin you’re buying , then it takes hours to receive it . However I won’t be using BitMart for any future purchases . I purchase $100 worth last Wednesday , cost me $30+ extra for fees and I still ( 5 days later ) haven’t received my purchase . I have email verification of the purchase . I have sent them email after email and still no response . Guess I’m down $130 . It won’t happen again ..Version: 2.6.1
✓ A complete jokeI now know why so many people talk bad about Bitmart. Here is one of my negative experiences. They decided to delist multiple coins. They do not send emails or provide you with a notification other than what is on their page. So if you are like me and decided to take some time off from investing and return to find you have multiple coins delisted you have basically lost your coins and cannot withdrawal them from your wallet unless you’re willing to pay a $50 fee for them to “attempt” to withdrawal for you. A billion dollar company that will find ways to screw the everyday person. Go use another exchange. Out of all the horror stories I have heard Bitmart could possibly be the next FTX..Version: 2.12.5
✓ Scam AlertThey are stealing your Saitama reflections Don’t not use this app It’s run by con artists Also might as well say they have the same fees as uniswap Downloaded just to get Saitama It wasn’t even worth it Never will I use this app again after I sell the Saitama Never again I honestly hope this platform gets removed from the apple and Google store Good riddens.Version: 2.8.0
✓ Do the mathFirst, this exchange is designed more for traders so if your new to trading or are just looking to invest, this app probably isn’t for you. Second, fee’s to withdrawal tokens off the exchange and to your wallet is absurd. 10% of your purchase in tokens to withdrawal! Over a 3 month period I checked various costs at different hours, different highs/lows in the market, all variables and still the average cost (also small caps) is about 10%. Highest rates of any exchange I know of. They also were recently hacked and the thieves got away with millions in SHIB. So…overall, unless your an experienced day trader, I would not recommend this app/exchange. Even as a trader I would be very cautious..Version: 2.8.10
✓ Rigged and inside tradersThis used to be one of the best platforms to trade. Sadly, that changed as I started noticing they do not announce when there is a hot token and suddenly it’s listed and you miss on investing. Second, whenever you buy low and sell high the app freezes and an error message pops up “use stable connection” and you end up with a cancelled order or a huge loss. I’ve also seen people saying the same thing here in the reviews. Last, the font due enough due diligence as most of their meme coins are bust. STAY AWAY AND BE SAFE AS THIS ONE HAVEN FOR FAKE COINS THAT YOU CANT TRADE OR CASH..Version: 3.1.3
✓ STAY AWAY!!!I don’t normally leave reviews. But this exchange is the slowest! Most useless thing in the world! If you like waiting 24 hours to trade purchase or sell anything. Then this app is the place for you. Absolute garbage!!!.Version: 2.8.0
✓ SaitamaskYou should probably know that bitmart was hacked and several hundred million dollars in assets were stolen. They promised to pay investors back… Well, they didn’t. If you’re looking for a safe haven for your crypto assets, choose Saitamask. They are secure and will have the lowest fees by far. You won’t regret it!.Version: 2.8.9
✓ Terrible can’t even complete sign upAbsolutely terrible piece of rubbish. Doesn’t even allow you to sign up - just says password and name doesn’t match - have tried to delete 3 times and reinstall with different email address’s . Same each time . Save your life - don’t bother.Version: 2.4.9
✓ Awful! Lost money with you!Absolute joke of an app! Can’t make deposits when you want to buy!!! Can’t log in when you want to sell!!! Don’t use this app please!!!.Version: 2.4.9
✓ SafemoonYou should have listened to your loyal customers, now you are screwed, you have a community of over 1 million users coming after you. Enjoy the decline of your business in 2022. #wenbitmart.Version: 2.8.9
✓ Useless appPlease guys, no one should use these app. They are useless and the fee they charge on all withdrawal is 30%. Poor service with high fees. Useless set of people.Version: 2.4.9
✓ ScamIf you like flushing your money away use this app... sure you can transfer money in, buy crypto with high fees but good luck getting it out. The withdraw and transfer buttons are definitely there but you have to have a min of something crazy like 50 million safe moon to transfer or withdraw. It also filled my order when it did go through at a completely wrong price ultra high price that didn’t even exist on that day... I don’t care if a person has 1¢ in there account it is their money and they should be able to get it whenever they want. This app is a scam at best..Version: 2.5.0
✓ Shambles #SafemoonarmyI have SAFEMOON stuck in this app due to BITMART getting hacked - they can’t keep your Crypto safe - then break promises to buy back #SAFEMOON . Stay away ! If I could rat ZERO stars I would..Version: 2.8.9
✓ Scam Scam ScamI lost 30 ($200) million Safemoon on this exchange. After making series of deposits on this exchange , I tried to log into my account but couldn't login. I tried to change my password no luck, I contacted the support up till today no response. I joined their Telegram platform made series of complaint no answer. Please stay very far away from this platform..Version: 2.5.2
✓ FeesThey charge 50$ in one transaction please be careful while trading i have download this because of safemoon when i sell safemoon and shib I delete this app and never trade again on this app hopeless guys be careful about fees while trading.Version: 2.5.2
✓ Order delays or approvalsSome of the orders don’t go properly.Version: 3.1.3
✓ Zero customer support and they stole $17,000 from meDo not I repeat do not use bitmart. I had to get a new phone after former died. They tried to transfer my phone number and the old company didn’t complete the transfer so I ended up with a new phone and number. I can still access my bitmart but I cannot withdraw or transfer to any account because they want sms verification. I can’t add an email because they want sms verification. I sent them not once but 17 times I have emailed their support with all of my information including my drivers license front and back. Bitmart has failed to respond 100% of the time. This company is a scam and I’m warning you they will never ever help you in any way. Stick to a legitimate exchange like WEBULL. Bitmart has taken $17,000. From me and I can only imagine all the other accounts they’ve robbed simply by ignoring them. You’ve been warned #1 worse iOS app for crypto currency..Version: 2.7.3
✓ Absolutely AwfulNever seen an app so poor. Whilst purchasing crypto, it crashed. Wasn’t sure if the transaction was completed. Restarted the app and the app kept saying no Internet connection (Whilst I’m on WiFi and have data). The only way to access my account was through safari, and the BitMart website is not phone compatible. The app no longer works for me. Such a disappointment..Version: 2.5.0
✓ DON’T USE!I’ve deposited 50usd just to try and see what it’s like to use the app. Didn’t like it, I wanted to withdraw it out, won’t let me select network to withdraw to another wallet address..Version: 2.9.1
✓ Terrible appI got the bitmart app several months ago and started investing in hard to find crypto coins. Had no problem while I was depositing coins in, but when I went to take coins out bitmarts authentication system would not work. I contacted support and went thru all the steps they laid out for me. That was 4 months ago. Multiple emails and I am not getting anywhere. I actually made a nice profit off of some of my investments but it’s worthless since apparently with bitmart you can put money in but can’t get it out! I will continue to email support and hope that they will eventually assist me..Version: 2.7.7
✓ Garbage!!!!Highly disappointed in this exchange, sent some tokens over to the exchange and have yet to receive them or any confirmation of my order. Tried to reach out to the sorry staff but didn’t even get an reply. What’s the point of having the option to contact y’all if y’all don’t respond. Y’all basically stole my money and don’t care about it. This is a joke of an exchange and there are plenty other alternatives that are better suited for this space. I really wish there was an option to rate this app lower. Negative 5 stars me..Version: 2.10.27
✓ SCAM!!! SCAM!!!! SCAM!!!!! SCAM!!!I don’t want anyone to end up like me. On January 31 at approximately 9pm, I deposited 5 Eth (value appxy $6500usd) from Coinbase to BitMart. I was going to do a swap for VGX, which was trading around $2.50 usd. If you do the math I should be getting around 2600 Vgx, let’s say 2500 after fees, instead I received 215 Vgx, I was charged 15X what Vgx was trading for. When I tried to cancel the transaction, I ended up with $364 left in my balance. when I reached out to BitMart, they told me it’s my fault, what!! .I’m by no means a rich guy so this really made me go into a deep state of depression because it took me over a year to accumulate those Eth, working every overtime I could get at work. I’m so embarrassed to tell my wife because we were going to use it later in the year for a down payment on a new home....... If you decide to trade with them, you have been warned.... SCAM SCAM SCAM.Version: 2.4.4
✓ Zero starsZero security, and if you lose your money, or the exchange gets hacked… Don’t expect to get your investments back..Version: 2.8.9
✓ Pile of garbageAbsolutely disgusting app, it is impossible to log in, Every time you try log in , its not letting you in , its like my account doesn’t even exist, after putting some money on it. Its a scam !.Version: 2.7.3
✓ Market price is not market priceIf you are buying something at market price, they will charge you %20 extra without nowkeldge because the order goes through very quick. By far the worst app I have used.Version: 2.8.8
✓ A scammer!I transferred bnb to this exchange and never saw my coins!!.Version: 2.5.0
✓ The worstJust so hard to buy or sell anything. I actually can't buy more Eth since I just don't know how to deposit money. It just won't let you. Worst app ever. Please make this usable..Version: 2.7.9
✓ Unexpected chargesSometime you guys charge unexpected or about 20% buy/sell tax..Version: 3.1.4
✓ Not good - don’t risk itThis app has been poorly put together in an attempt to mimic bigger and better competitors. Their customer support is truly dismal and the app is littered with bugs. I currently cannot verify my account meaning I can’t withdraw/transfer my money, 3 weeks now and still haven’t provided me a resolution. Avoid at all costs, use their competitors instead, very likely to be banned in UK soon..Version: 2.7.1
✓ Ate all my moneyToo confusing.Version: 2.12.22
✓ ScammersDo not use this app. I was able to access my account for a week then all of a sudden I couldn’t get in. I reset my password multiple times but I still was unable to access. Tried to contact them so many times and never got a response. I’m glad I didn’t invest thousands but have pretty much wrote the money off. Do not give these clowns any of your money.Version: 2.5.0
✓ Network feeCharged me $100 in network fee to purchase some USDT. That’s crazy.Version: 2.5.0
✓ DidVery bad service, Don't even think about putting your money there..Version: 2.8.10
✓ Astronomical fees and horrible customer serviceThis platform charges you not only to buy and sell tokens, but also to transfer to a wallet. Let’s say you buy $100 in a coin. You will be lucky if you end up being able to get $60 back after their fees. Also they will let you buy many tokens but you can’t transfer them. You have to convert them( which they charge again for) just to be able to get anything back out of their platform. When you talk to customer service they will belittle you and make fun of you. Tell you to go somewhere else. I would paste the screen shots I took but cannot in this review..Version: 2.8.8
✓ Stay awayScam app , I put money in the account, after few days I couldn’t log into the account again. I sent them email, no response ..Version: 2.5.0
✓ Be Very CarefulBe very careful in how you use BitMart. I made a deposit into BitMart from Coinbase (not the first time) and the transaction completed successfully. The TX hash was successful. The crypto never applied to my account. I contacted customer service thru the app in live chat. Long story shower gave them all the logs and was told I would have to pay .005 Bitcoin for them to fix and move it to my account. So for $250 crypto deposit I would have to pay $190. I have sent several emails about this and yet have had anyone from customer service contact me and it’s going on two weeks now. If you dont mind having one of the worst customer service departments to talk when you have a problem, and don’t like your problems fixed within a month, you can use them but I highly recommended steering clear of these folks. There is far better and cheaper fee exchanges. Make sure to read all the real reviews instead of the fake bot generated reviews..Version: 2.6.3
✓ ScamIf you want to play around with crypto and initiate a practice with few dollars your digital currency investments you can use this app, but anything else stay away. I noticed multiple times when buying the real value was manipulated and this was not by few cents, cause I know it depends on which stable coins runs on to back up with the dollars. It was too noticeable to let it pass. Also it is supposed to give monthly interest on your coins, but you can barely notice you basically have no way to know. Withdraw is another issue, huge fees and a lot of bureaucracies..Version: 2.8.0
✓ Potential fraud: You may never get your funds out of BitMartI downloaded this app to sell a cryptocurrency over two months ago. Registration allowed me to use UK as a resident. I then transfer the tokens, sell it and as I try to withdraw my USDT, my account is frozen. I contact support and they said my wallet that I was withdrawing to was associated with a scam. This wallet is six months old and only ever been used a handful of times. I ask them to provide proof and till this day none. I have provided everything they need and they will kick the goal post forward. They then say I should improve my security verification to level 2. I tried but then it says that the app is not for UK residents. They have now moved the goal post to the address that I deposited funds into the wallet from. Asking me for all sorts of information that they can easily get from bitcoin mempool. Meanwhile, not one evidence to prove what they have accused me of. If you then comment about this in their telegram channel, it’s an instant ban. My advise, use another exchange.Version: 3.1.4
✓ Garbage/scamGarbage app. Been waiting for a month for a simple reply. I opened numerous tickets each time explaining thoroughly my issue and why it needed extra attention to resolve. They just sent me an automated message. Every. Single. Time. I pleaded for help and they, again, sent me an automated reply and did not investigate my issue in ANY of my opened tickets. They just closed it after sending my reply. This was right BEFORE they got hacked and 200$ mill. got stolen. I’m lucky I got to withdraw ALL my assets a week before this “hack”. I wouldn’t be surprised if this was an insider plan as these “hacks” have happened numerous times RIGHT AFTER a market crash in the past...Version: 2.8.7
✓ Complete garbage, literally the worstWould give zero stars if I could. No issues transferring crypto into bitmart but once it’s there they hold it hostage. Good luck ever getting your currency back out once it’s there as there servers are such trash that most of the time you won’t even be able to try to transfer to another wallet and that’s before anything about them walking you off from your own coin through failed verification attempts, unclear requirements on what is needed to withdraw and still being locked away from your currency even after doing everything they vaguely ask for. The fees are also absurdly high compared to any comparable service (if you don’t like pancakeswap taking your money just wait until they remove from your money...not that you’ll even be able to ever remove it from bitsmart). You are the worst thing I’ve ever had the displeasure of dealing with when doing crypto and if anyone is reading this please just learn how to use pancakeswap on trust wallet or use another method instead of bitsmart..Version: 2.5.0
✓ You can lose Crypto forever if you aren’t paying attentionDidn’t login to BitMart for a while, about 3 months, decided one day to login and check my coins only to find out a few of them Bitmart discontinued support for, and apparently when they do that, there is no way to retrieve them by any means, and they give deadlines to when you must transfer coins or lose them forever. So you must login and check everyday to make sure they aren’t discontinuing support for your crypto, or it’s just gone to you. They have your keys, so they have access, but they will never give you the keys. So it absolutely defeats the purpose of holding any coins in the Bitmart wallet, because it forces you to use a secondary wallet anyways. Support said there was nothing that could be done. And since they hold the keys to your wallet, they can never be retrieved by you, So hundreds of dollars in crypto just poofed away from my account and essentially stolen from me by Bitmart. This is not a safe place to store your crypto and you are required to have a secondary wallet from somewhere else anyway. Do not bother, very untrustworthy..Version: 2.11.9
✓ Bad customer serviceThree days and still waiting for a transfer customer service is rubbish ..no answer from anyone would not recommend this app to anyone ..Apple need to remove ASAP scam site lost all fund and was blocked from my own account.Version: 2.5.0
✓ Ver badVery bad app plz download mt karo.Version: 2.5.0
✓ AVOID AVOID AVOIDGot logged out of my bitmart account and now cannot access it. It seems they dont have customer service! No reply after a week! Avoid avoid avoid. Total scam!.Version: 2.5.1
✓ Zero stars if I couldTerrible customer service and a buggy app which left me out of pocket depositing money into it from Binance. Don’t waste your time..Version: 2.5.0
✓ Insecure and UnresponsibleThey had a hack five weeks ago and had yet to reimburse users. People are being affected as they go without their crypto assets and cannot exchange what they have a right to. High percentages of liquidity was held on one single wallet. Awful business practice..Version: 2.8.10
✓ Stay awayThis app is a joke. You might as well give them your money. Doesnt update rates, when margins are reached it doesn’t show closed deals. There’s no history so you can’t check past trades and see what happened. App Was made for you to lose money. 0 stars.Version: 2.4.3
✓ Scam scam scam scamThis exchange is a scam they are stealing my money my deposit is still processing days later and the addresses are correct. When reaching out to customers service after days of trying they were rude and told me to be patient and to wait for a block confirmation. As he was telling me this I was starting at the screen telling me the block had completed and a new block had started when I confronted them they hung up on me my money is still frozen. I repeat do not use these people if you want your money they will steal it they have been reported to the federal trade commission and a class action lawsuit is in the works I am not the only one..Version: 2.5.0
✓ COMPLETE SCAM DONT LOSE YOUR MONEYThey have a $136 usd transaction fee just to withdraw any amount, if you try to send out your crypto, they make sure to have gas fees of over 50-60% of what you own, if not they have a insane “minimum” amount which forces you to put more money into their app, which then if you finally give into their insane fees, they then leave your transaction pending for hours with no action, Ive been waiting about 12 hours to receive my money and yet no confirmation. Search up bitmart scam online and you’ll see thousands of other victims to this application, save your time and save your money.Version: 2.5.0
✓ DO NOT throw your money away! You won’t get it back!!I tried sending one of my coins to another wallet, and it never processed. Just sat there. So, I tried several times to get help on the “chat”. You will be in position number 175. You will wait for an hour or so, then it will randomly tell you that the chat has ended. You will NEVER get your money out of this scam! Luckily I didn’t put much in. This is just a warning to those contemplating doing so. And Apple MUST be in on this somehow. Read the reviews. Half of the ones giving this 4-5 stars are saying how awful it is. NO WAY with those reviews the reviewers gave this garbage app between 4-5 stars!!!.Version: 2.5.0
✓ Inactive coinsBe aware!!! Bitmart still lists inactive coin that you will be able to buy easily and quickly but will never be able to sell hence a total and instant loss of your cash!! All sell order instantly cancel and unable to reclaim funds..Version: 3.0.21
✓ Trouble logging inKeeps on logging me out. And when I try to log in says incorrect password or id . When I tried to reset password it says no account found. I had to chat with support team to login. After some days same thing..Version: 2.9.4
✓ TerrifiedThey are not refunding my safemoon tokens. They had a breach it’s been 33 days no information. No got there money. Very unprofessional from the one on Bitmart team..Version: 2.8.10
✓ ScamPlease do not use this app. They are a scam. They will take away all your funds.Version: 2.5.0
✓ Same Login Problems as OthersI created an account and rather than just automatically logging you in afterwards it sends you back to login. I typed in my email and password and it wouldn’t let me in. I even reset my password and absolutely verified everything was correct, still didn’t let me in. I got locked out and attempted to create an account with my other email and it was the exact same problem. Absolutely ridiculous that their app is so poorly designed people can’t even get into their accounts. I was already annoyed because I even noticed there were other reviews complaining about the exact same problem. Avoid this app if you can, I only came here for a specific crypto but it’s not worth it if I can’t even get into my account..Version: 2.5.0
✓ Literally DOG WATERSo overall the interface of the app is smooth and easy to track the charts for crypto(s). The problem with the mobile version of BitMart is that it doesn’t even function correctly to purchase anything since they use third party sellers. Oh and if you even manage to purchase anything, in order to purchase ANY coin you HAVE to purchase USDT. To those who have no knowledge of USDT, it’s USD tether, an alt coin which you need to purchase any crypto on this app which is ridiculous. If only purchasing was as easy as there competitors. In my recommendation just use BitMart for chart analysis and use other wallets to purchase your coins, it’s not worth the frustration..Version: 2.5.0
✓ HorribleThis is the worse app, so may issues I don’t know where to start. Trying to deposit money into it’s nearly impossible with the 3rd party companies they use. If your lucky enough to finally get money deposited the prices of the crypto are always wrong and to be crypto wallet you would think that is the most important thing that you need to make sure it’s correct 100% of the time. The customer support is by far the worse I’ve ever experienced. I’ve sent 5 or 6 emails and I’ve never gotten a response back. The chat is even worse, when you login there is always 486 people in queue in front of you and the chat disconnects constantly and you start back up at 486..Version: 2.5.0
✓ UntrustworthyBitMart was hacked and is not replacing users’ coins. They have disabled access to coins as they were stolen and not replying to support emails. Their live chat people only say to be patient and won’t give any details or timings on what they are doing to replace users’ stolen coins..Version: 2.8.9
✓ Just updatedKeeps crashing after the update.Version: 3.1.2
✓ Scam!!Do not use this! They will steal half of your money!! I’ve invested $2500 in a coin on Bitmart, and at the same time, i put $1800 in the same coin on Trust wallet. Now i have more money on trust wallet with 600 less on Bitmart than on Trust wallet. How is that even possible??? I have the $1800 on the wallet and $1200 on Bitmart. So they basically made half of my money dissapear. What a scam!!!.Version: 2.5.0
✓ Incorrect amount depositedI transfer $1000 dollars worth of ethereum in 2 transactions into my bitmart I have only received $500 worth of it. Every time I contact them through chat, emails I never got a response often they just ended the chat early. I received a message from bitmart stating that they added the coin however the amount they added is different I have $400-$500 worth in the lost and no one seems to figure it out for me or provide an answer and it is very frustrating at this point because it seems like they do not want to help or care it’s been over a month..Version: 2.8.10
✓ BitMart got hacked and blocked withdrawals of my funds. Do not trust this exchange.Bitmart got hacked and lost my and thousands of other investors funds, blocking withdrawals of it. They promised to do a buyback but after a month have decided to refuse and ignore. Do not trust this exchange..Version: 2.8.9
✓ Horrible scamWhen an exchange lists tokens for you to buy but only offer withdraw and no deposit option, this is called a stage 3 scam, why apple allows this app here? This place needs to be shut down.Version: 2.12.5
✓ Costumer service has zero interest to solve your issueIt’s been 2 weeks I’m waiting for a response from the costumer service. They closed my ticket as soon as I submitted by sending me a generic email. They don’t even review I guess at this point. My phone number has been changed and they’re not helpful even tho I sent them all required docs. Please do better..Version: 2.8.0
✓ Slow transactionExtremely slow transactions.Version: 3.1.3
✓ Scam alertYou can deposit money without ID proof but withdraw Only after giving them all your details and national ID, Face ID.Version: 2.8.0
✓ Waste of timeApp crashes out constantly .Authentication fails every time. Online site won’t let you complete registration as a non US user . Deleting App ..Version: 2.1.0
✓ This site is A SCAM do not fall for itI have put money j tk the account and transferred ethereum in - purchased some small crypto and then after 2 days all my coins disappeared - no trace of any transfer or funds coming in - have to constantly reset passwords - no answer to repeated emails and zero chance using online help It should be closed down just awful don’t get scammed read the reviews.Version: 2.5.1
✓ Login bugI always got disconnected and then I can’t login because it has a bug. It keeps saying wrong password and the number of available try is decreasing until I’m locked out for an hour. Very frustrating when you need to go check and trade on your assets!.Version: 2.9.8
✓ Exorbitant fees, poor customer serviceTldr; stupid high fees for no reason, $50 minimum balance for withdraw, glitchy app, generally not worth it They have a ton of tokens and coins available which is nice, swaps and trades are pretty fast. However you need to eat a $1 fee for anything small, $50 minimum balance to withdraw any crypto, I spent $200 on safemoon V1 because they falsely advertised it as V2 with the logo for the coin and on top of that I only got $130 worth of crypto because of a “debit card fee” and a “maker taker fee” on top. App runs like crap, price tracking is slow, constant need to refresh every page to see what’s actually happening, customer support just shirk off being told that they’re charging 4x the gas fees of any and every other exchange available. All around just been a bit frustrating..Version: 2.9.2
✓ Terrible AppJust an average guy who wanted to get into crypto trading to make some extra money. Not super tech-savvy, which is why I liked how easy the app seemed. It’s not. I can’t even buy on the app, I have to go online to figure it out. Buying their tether currency wasn’t even possible for 2 days recently. Server constantly says it’s overloaded, but only when I go to withdraw, interesting 🧐. Can buy with no issues anytime. Huge fees from their 3rd party. I wanted to buy 30 dollars worth of the tether currency, which you HAVE to buy to buy any other coin, and it cost me $70 after fees, I’d be glad to show screenshots. A few days ago I transferred $150 over which after costing me $200 took 22 hours to get into my account. If I would’ve been trying to rush buy a coin it would’ve sucked, luckily I wasn’t. You have to provide pretty much every aspect of your personal info to withdraw any coin earnings as fiat currency, which is ridiculous. I have my phone, email, bank info, ID card with selfie (what is this, a discord server?), and everything else, and it still just says I must provide “other” to get the full account. Not even sure what that means. It’s not worth it, buy your coins somewhere else. I’m not even sure I’m going to be able to withdraw when I do hit big on this app. They don’t seem interested in answering anyone’s questions online, and can’t run a server at all, even with all the money they have to be making with fees. Just go elsewhere..Version: 2.4.9
✓ STAY AWAY!!!I transferred USDT from Binance to bitmart via wallets and it didn’t even arrive in my wallet! They use Telegram with thousands of people in one chat and a 15 minute wait inbetween messages for customer support. No way in hell of them replying to your message, but once I did ask about my situation, guess what? They BLOCKED ME. So I was forced to use their live chat online and the que had 160 people waiting. This app is an absolute joke I’ve pretty much gave up trying. DO NOT DOWNLOAD FOR YOUR MONEYS SAKE..Version: 2.4.9
✓ Fake exchange ,Once set up bought a few coins now it won’t let me log in and access saying log in details are wrong . DO NOT SET UP ANY ACCOUNT WITH THEM !!!!! THESE GUYS ARE A SCAM.Version: 2.5.7
✓ Give me access to my SafeMoon!This company seems like such a joke. Terrible security. I want access to the assets I’ve purchased on the app. Seems fair doesn’t it?.Version: 2.8.8
✓ BitMart is a scam!Do not download this app by any means. BitMart is the biggest scam exchange out there. They will rob every dime you out into your account. Will not let you withdraw any of your earnings, and their support is fake. I’m telling you guys from experience and someone that got over 1000 dollars took from me. Their future exchange charts are rigged to liquidate you. During hard pushes or crashes their system will lag you out where you can’t close your position until you get liquidated then it’s seems to run perfectly fine. This app is a fraud and needs to be took down ASAP..Version: 2.5.2
✓ Untrustworthy company.Doesn’t buy back safemoon, I’ve lost all my coins. Doesn’t even reassure or speak to customers. Never use this!!!.Version: 2.8.9
✓ Crooked and CorruptThis app/owners are just as corrupt and crooked as the same guys that run Robinhood and Webull. They only do what benefits them, nothing is fair and they will stop all coins that don’t benefit them. They gave me less than 24 hour notice to sell XRP and move it into another account before they froze it and by freeze I mean I can convert it or sell it, my only option is to withdraw it. Meaning I have to give up a ton of personal Information I’m not willing to do. To make things worse, they make it extremely difficult to withdraw money. This seems very illegal… would avoid at all cost..Version: 2.6.1
✓ Missing funds.Horrible horrible horrible app. If you want to save your money I suggest you run away. Still waiting for funds to be topped into my account after sending them the previous day. Awful app.. incredibly slow too and won’t stop showing error pages ????.Version: 2.4.9
✓ Stay awayI got logged out of my account and had to change my password as it was saying I was putting in the wrong password when i knew I wasn’t, then when I got back into my account everything was gone.Version: 3.0.5
✓ DONT USE BITMARTIf you use butmart consider your money gone. #wenbitmart.Version: 2.8.10
✓ #wenbitmartDo not recommend Buy back safemoon! #safemoonarmy.Version: 2.8.9
✓ PhilWhat an absolute waste of time. I pity anyone trying to use this app, it is probably the worse app l have ever tried to join..Version: 2.7.3
✓ Can’t buy or sell on IOS appCan’t buy or sell on IOS app always getting error Unknown error with error -1803 [A0].Version: 2.8.1
✓ Trash exchangeI made a deposit into the exchange which took 15 hours to arrive which is not acceptable. This was an issue from the exchange itself and many others had the same issue which caused me to lose money. Also very bad customer support. Had to wait over 4 hours to get in touch with someone and no help when I did.Version: 2.5.0
✓ BitMart got hackedHot wallets got hacked and a month later they still haven’t completed the promised buyback costing me thousands. Do not use bitmart under any circumstances. Completely untrustworthy..Version: 2.8.9
✓ Take all your moneyThe fees are ridiculous. No matter how many 100s I gained I would end up losing it once I sold because of the amount of fees they take from it. You cannot gain anything in this app. Do not trade on this app- worst one I’ve used and I have pretty much every crypto and trading app..Version: 2.5.0
✓ Don’t use this exchangeOver 18 hours ago I tried to deposit USDC to fund my account via the Optimism Network. It still hasn’t arrived. Don’t use this exchange..Version: 3.0.8
✓ SafemoonMy safemoon share didn’t receive yet . Over 2 days still didn’t receive in my safemoon wallet. Can you please return my share please..Version: 2.6.1
✓ Worst everI don’t even need to say anything. Just look at other comments. Try to stay away from this exchange really . I wish I could attach a photo with my conversation with them here so that everyone can see that this is the worst exchange ever.Version: 2.5.3
✓ DO NOT GET THIS APP. SCAMI had over 1.4 billion coins in save planet earth. Planet earth then went up and they took all my coins and left me with 100 of them. I tried to get in contact with the support team and I got in contact. I was talking via phone call asking for a bunch of data I didn’t realize that he was selling all the coins I had in the app into usd. I caught on that he was trying to sell all my coins and realize he was going to send them all out to himself and steal all my money in one shot. I ended up changing my password right away. And this is their customer service. Your money is not safe in this app. You will lose it all. Safe planet earth equal to $55 million that I lost out on. Do not download this app. Don’t do any business with them. You’ll lose all your money it’s a scam.Version: 2.7.8
✓ Mr. MichaelWARNING: DON’T USED THIS APP AS A PLATFORM FOR CRYPTO. FIRST THEY BLOCKED ME, WITHOUT ANY REASON “they don’t want to return my money” SECOND YOU CANNOT CONTACT A SUPPORT. IF YOU DON’T WANT A HUSTLE IN CRYPTO TRADING OR IN YOUR ACCOUNT DO NOT USED THIS ONE. I DON’T REALLY WRITE REVIEWS BUT I AM SO UPSET WITH THIS PLATFORM. THIS ONE IS JUST WAITING TO SHOT DOWN SO IF YOU HAVE SOME MONEY LEFT, JUST GET IT. OTHERWISE YOU WILL CRY AND YOU WILL GET FUTURE HEAD ACHES..Version: 2.5.0
✓ Basic register failureLooks like a promising exchange, very polished, I’d love to use it if it ever allowed me to login although. I registered an account, and after registering and putting in my login info it informed me that it was the wrong password. Strange as I just finished signing up, I tried entering my password again twice more and it then informed me if I trying again it would block me from attempting to log in for an additional hour. I figured in my haste I put in the wrong password. So I reset my password, took a screenshot of it, tried to log in again but double checking my password this time, wrong again. So I’m locked out..Version: 2.4.5
✓ Locked me out my accountBitMart customer service is a shamble stay way been trying to get hold of them for my account issues waiting for 6 hours online support and keep getting discounted. Need my money back.Version: 2.5.1
✓ They deleted my accountMy account was deleted. Pretty sure BitMart is a scam. Beware if you decide to use them.Version: 2.6.7
✓ Rubbish stay away!!I opened an account with this lot, transferred my Ethuerem so that I can buy Saitama on BitMart, for some reason I was logged out and when I tried to log back in it kept on saying incorrect password even though it was the right one then I tried resetting my password but I never receive an email rest link, I emailed customer service twice, sent them a message on FB but they never replied and now I have my money locked up in their app!!! Disgraceful!!.Version: 2.8.0
✓ Terrible and here’s whyThe app is archaic and doesn’t even have anywhere near all the same functions as their website! They were recently hacked and have been demanding all coins affect by their negligence give replace BitMarts token funds for free when it was their negligence that led to the hack! i.e their wallet got hacked from someone who knew their 12 word seed phrase! They have even threatened to stop trading the affected token altogether! Furthermore, they continue to allow people to buy the hacked tokens which BitMart does not own right now essentially accepting money for imaginary tokens they do not have and will not allow you to withdraw because they don’t have the tokens to give you!! If that isn’t the definition of a scam then baby I don’t know what is! Their customer service is legitimately the worst I have ever seen or experienced! When you ask a simple question, they will boot you from the support chat without an answer or tell you they don’t know and then boot you which then requires you to get into another support chat and wait a few hours before they inevitably boot you again! STAY AWAY FOR THE LOVE OF GOD! I only trust BitMart to take advantage of their customers at this point! #WhenBitmartBuyBack.Version: 2.8.10
✓ FeesI want to withdraw 100$ worth of BTC it’s the bear 🐻 market and still 20$ to withdraw! And bunch of currencies but not CAD!.Version: 3.0.0
✓ Extremely late transfer of coins.Takes a very long time to transfer money from one wallet to this, been more than 6 hours and i still cant find my coins in bitmart wallet. Please fix this issue..Version: 2.4.9
✓ Scam exchangeVery unsafe place to hold your crypto. Easily hacked Makes promise to repay holders back their crypto that stolen but doesn’t #boycottbitmart.Version: 2.8.10
✓ Abysmal productOh the usual, locked out of account, reached out to customer support, no response and now $300 dollars down. I know crypto is risky but this is just plain incompetence. If I could give this a zero rating I would..Version: 2.8.6
✓ NO CUSTOMER SERVICE & My money isn't accessibleFirst it's not user friendly! High fees & I have tried to contact BitMart via email since May 12. It's OCTOBER‼️ I have sent over 10 emails and NONE have been responded to. I was supposed to be receiving commission for referring people, I never received it also and brought it to their attention. Recently I tried to withdraw my coins or transfer them however it’s not allowing me to do so. I also contacted customer service regarding this and they have not responded. I wish I could show screenshots of all of the messages that they have not responded to. I would highly not recommend this app. This App, the makers behind this app, the company, their customer service is lax. I just want my funds so I can never have to deal with them again. Here is my call for action: Developers, please respond to this‼️.Version: 2.7.3
✓ Changing my 5 star review to 0 starI gave 5 star review to BitMart a few month ago but after they update their app and now I’m struggling to find a way to sell my crypto and deposit some more cash, I failed to do after 1 hr of struggle. I’m a tech person and imagine if I can’t find how to deposit USDT and how to sell my existing coins which I bought a while ago . There is no sell button or transfer to a different account. All my cryptos automatically moved to “spot” tab after their app upgrade. Then I moved my doge from “spot” to “buy and sell” tab and now I can’t even click on the doge to sell. It’s just greyed out. Just keep your old version and remove this stupid upgrade. Looks like I’m going loos my crypto here.Version: 2.9.10
✓ Loved this platform but it’s not in NYCI used the platform and loved it because you could buy crypto that’s hard to find on other big platforms. Easy to exchange cryptos for other cryptos etc. but got stuck after I submitted some ID check I regret, as I no longer can use it being a New York resident. I wish New York would let adults trade freely. They allow casinos and strip clubs but don’t want people to invest. They think this is the Stone Age. Anyway, I had to fight to get my crypto transferred out. Now I wish they could get licensed in NYC or I hope to find a equal alternative that offer the wide selection of crypto..Version: 3.0.10
✓ ScamWill deposit your money without a hiccup and then won’t let you withdraw.Version: 2.7.9
✓ Worst and useless app!I transferred my Propel (BEP20), I tried to contact their customer support, whereas the page kept transferring me to exchange again and again. When I went to their Telegram channel, there were no mods/admins to help reply, and they also have set limit time for an hour to send message. I haven’t received my propel in my account for nearly 4 hours. Trust me never going to use your app once I receive my propel 😃.Version: 2.5.0
✓ Absolutely terrible!No tax documents, can’t see transactions past a month without emailing support a picture of you with your ID and what trades you want, EXTREMELY high withdrawal fees, etc. At the time of this review it will cost me $28 to withdraw $84. This platform is difficult to get around (I’m a tech guy so I know how to navigate just fine and it is hard for me). And so much more! At one point half of my money was inaccessible and I had to contact support and it took about 3 months to get a reply. I might not even get the trade information in time for taxes. Just don’t use this app. Use Coinbase, Binance (this is basically a crappy copy of Binance), Kraken, and so on. Just please do not use this service. It is an absolute waste of time and money..Version: 2.9.3
✓ BitMart is very shady I mean this sincerely please be cautiousEverything is all good until you want to transfer coins to a wallet or pull out your profit. Then you will they will make you jump through a bunch of hoops than once you do that they will say you have to have x amount to make a withdrawal than once you do that they will charge you a insane fee like in my case 100 VET ABOUT $20 to transfer 259 vet to my trust wallet. It’s really something you need to be aware of if you make a trade and make money and need to get it out their fees could put you back in the red. There are better ways and platforms to access those more hard to get cryptos in the us. I wish I had known sooner..Version: 2.5.0
✓ Stay Away! BitMart delists and takes away your tokens.Let me save you time, headaches and flat out losses: Stay away from this exchange!!! They delist tokens that they had previously advertised and sold, giving only a very short notice before suspending withdrawals. Furthermore, the notice is only published on their site and don’t even notify users via email or text. In my experience, when I tried to withdraw my tokens, their response was that BitMart was not responsible for any tokens left on the exchange. You have no recourse or way to dispute. I have zero trust in these guys and you should too!.Version: 3.1.4
✓ “Buying Crypto” option glitchOn the front page there’s the option to buy all crypto and then u can click through moonpay, credit, debit card etc. Every time i click on the drop down menu to select other crypto than bitcoin, the page refreshes thinking i swipes down to refresh the page. It’s an app glitch and because of it, it doesn’t let you buy other crypto since the page refreshes every time i click the drop down menu with all the other crypto names. 2 stars until this issue is fixed and i hope it happens soon. Thank you!.Version: 2.5.5
✓ They will eventually scam youI was accused of anti-money laundering, which is totally nonsense. My account has been suspended. Don’t think they can’t do it to you. if you have any common sense, don’t use this app, there is always decentralized exchanges..Version: 3.0.5
✓ I never gat my EosPoor customer service keep filling out an application to get my Eos shares but I never gat it , sometimes they just left the conversation without fixing the problem or guid you ..Version: 2.9.3
✓ Don’t use this applicationVery poor service.Version: 2.5.0
✓ DO NOT USETransferred some ETH to buy a coin on this platform. Then continues to say you can only buy from certain countries. Contacted three times to sort the issue and no one came back..Version: 2.4.8
✓ Thief THEIF THEIFYou can only deposit money in here…. There’s no chance under the sun you can withdraw it back..Version: 2.5.8
✓ Terrible customer supportI would give zero star..Version: 2.7.9
✓ You can't withdraw your moneyI put money into BitMart for investing purposes. I needed to withdraw some of it, and BitMart has not allowed me to take any money out of the platform. I have attempted to "Verify" myself 6 times. Each time I submit highly personal information (which is required), and the status goes to "Verifing" (incorrect spelling on the app). After a few hours, I attempt to withdraw my money again, and it require me to verify again. The cycle loops repeatedly. I wouldn't recommend this app to anyone who expects to be able to withdraw after investing..Version: 2.7.9
✓ FAKE REVIEWsI did want to have faith in the app but it was a painful experience… I think there is a lot of 5 star fake reviews here… this app doesn’t let you trade cryptos you already bought and drops under $5 …they do not store your trading history, which is just bad all around for the trader, I think they do this to minimize you noticing your losses. They put a lot of crap coin and promote it heavily, this App is a haven for crypto that intends to do rug pulls or intentionally allow coin creators to empty the pool at anytime, this means heavy fluctuations and a coin you buy today, could not be sold tomorrow. This leads to many users being scammed and left without their money. Immediately the crypto value of a particular asset drops under $5, you can no longer sell it. So you end up with a bunch of crappy coins for under $5. Coin creators intentionally use BitMart for this type of scam and BitMart allows it. BitMart also charges a high fee to move your assets out … like a chunk of your account… BEWARE!!! …..Version: 2.9.6
✓ Don’t use BitMartBitMart is the absolute worst crypto app there is out there, they have the worst customer service, I don’t even think it is real people it’s just bots speaking and they take ages to help, furthermore they don’t even help! Stupid Chinese fks!.Version: 2.8.1
✓ Difficulties on trading processBitMart is a good app however, it has really high conversion fee. For instance, if i want to buy Safemoon , i need to buy other coins such as ethereum, btc, xrp etc ; here occurs high fee while just buying these coin from the bank account/dabit credit. Again after buying these coins i need to convert usd into USDT , here occurs another huge fee, then finally i can buy safemoon with another fee. Supposed i start from 100$ , at the end i will be having 60$ of safemoon! How expensive is this ? Hope the developers will understand the consumers aspects and simply the trading process simple; directly from customers bank / dabit credits to any available crypto coins in the BitMart platform. If this happen BitMart will be the most easiest and convenient app in the crypto world and will be having millions costumers within a months or years..Version: 2.5.1
✓ ComplicatedHard to use, poor graphics and sounds like very old app..Version: 2.10.11
✓ SCAMDo not use, you will sign up Send crypto to your wallet and then they pretend your password does not match your account, avoid!!.Version: 2.10.14
✓ Scam in daylightPlease love your money. this app is a scam, don’t even download this app..Version: 2.10.24
✓ Users Beware - Investors will not be looked afterUse BitMart at your own peril, the app is relatively useable but their customer service, Integrity and commitment to their users, sadly is lacking. After a security breach and losing $200 millions of investors money. They have not made it right, investors and projects are at huge losses and they are still trading tokens they no longer own..Version: 2.8.11
✓ Apple store need to delete this app if I dot get my moneyI sent moonshot from my trust wallet to this app and it has not reflected I have contacted support yet no acknowledgement or response..Version: 2.5.0
✓ Not user friendlyThe worst crypto app out there by far.. nothing user friendly about it.Version: 2.8.9
✓ They steal your funds sometimes. Be carefulI deposited some USDT through SOL network, and it never arrived. I thought it was odd so I tried sending small amount again… nothing. And then I tried sending different token through SOL network. Again, nothing. Then I tried Tron network and it worked. I thought the problem is SOL network so I tried the same on Bitrue exchange, and the funds came through just fine. So now my funds are in limbo. It messed up my trading and I missed out on good trading opportunities. I tried contacting the customer support, but no support. No surprise from an exchange that has this low of a rating..Version: 2.7.9
🙂 BitMart: Trade BTC, ETH, DOGE Positive Reviews
BitMart: Trade BTC, ETH, DOGE works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact BitMart: Trade BTC, ETH, DOGE.
⛔ BitMart: Trade BTC, ETH, DOGE Problems
