The Habit Burger Grill Negative Reviews

The Habit Burger Grill App Complaints & User Negative Comments 2024

The Habit Burger Grill app received 24 complaints, negative comments and reviews by users. Have you ever had a bad experience using The Habit Burger Grill? Can you share your negative thoughts about the habit burger grill?

The Habit Burger Grill for Negative User Reviews

✓ Complaint about the Santamaria CHARburgerSantamaria CHARburger doesn’t have a drive-through. I am disabled and find it hard to get in and out of the store. Many times they have refused when I place an order online they no one will bring it out to me to my car. I can park directly in front of the store, can somebody help me with this? I love your hamburgers but I hate your ordering. I don’t know what to do with an app it’s difficult to order you can’t talk to anybody, so my order has been wrong a couple of times but you can’t convey that to anybody. I think you’re doing this all wrong..Marcy cifraVersion: 1.46

✓ App bugsHave a hard time getting the option to add a form of payment, and I notice the app doesn’t have all available medication choices to burgers. For example the new French dip char that is available, you don’t have the option to sub the patty for an impossible or veggie. My house enjoys habit, but the app doesn’t provide that additional feature for modifications. Better off just going to the store directly, but that doesn’t allow us to save time when coming home commuting for work then having to stay in drive through for 15-20 mins. Hope this helpful still love the Habit..FishnchipsgordonVersion: 1.41

✓ Beware of the Habit App!You have better protection from the Habit's poor customer service using a 3rd Party application like Grub Hub. The Habit will accept your orders and charge your credit card even when they are closed. When you try to reach them to report that there was a problem with the order, there is no way to contact them directly. They will only accept complaints through an internet form. When you finally get someone to contact you, you will need to wait 5-7 days for a refund. Other apps like Grub Hub or Door Dash provide immediate customer service if there is a problem. I will be off-loading the Habit's app from my device and I won't be patronizing them again..Former whole living subscriberVersion: 1.43

✓ Awful experience. Will not use again.We decided to use the app for curbside pick up. Once our order was submitted, we were told 35 minutes. That seemed longer for the ASAP option, but it was fine. Upon arriving at the 1:15PM time, we clicked in here and waited. Then, we waited. We waited more. Then, we waited more. I had to call 3 times before I could actually speak to a human at a call center (not at the location we dialed). He then put me on hold, spoke to the manager, and then came back to tell me they were short staffed and running behind. Mind you, this is now 30 minutes after we were told to arrive. I asked for a refund and the call center agent said he was not allowed to process refunds. 5 minutes later, a Habit employee brought out another order to a woman who said she had waited over an hour! We asked her when ours would be ready, only to be told they were backed up. 12 minutes later our food came out. This was 48 minutes after the time we were told. Needless to say, our order was incorrect. The burgers were dry and over cooked. None of the sauces we ordered came in the bag. A completely awful experience and the app is not intuitive, nor does it allow you to contact the store, nor does it keep you updated on the status of your order. We’ve reached out to their support team with no response. It’s safe to say, I will never have the Habit Burger again. Best of luck to anyone who tries the app or curbside pickup. Hopefully you have a better experience than us..69sixnine69wackaflockaVersion: 1.23

✓ Dangerous health conditions on mobile orderingThe app apparently requires you to choose between indoor pickup (you go inside) or curbside pickup (an employee brings to you). For health reasons (I don’t want to catch coronavirus) I prefer curbside pickup. If you make a mistake like I did recently, there is no way to contact the restaurant and ask an employee to bring the food. The restaurant chain uses a centralized ordering system. At present that # directs you back to the app. Due to my mistake, which the app does not allow you to correct, I had to go into the restaurant to get my food. While the employees had masks, the guests did not. I felt like habit’s poorly designed app, ordering system, phone system and customer service system put me into a potentially unhealthy situation. I will not be using the app or ordering from Habit again..Amnesia12341Version: 1.19

✓ 2021 deserves betterYou clearly dont care about your customers because we have asked for years now for you to update the app to allow bread customizations for the different burgers yet you updated the app without this feature additionally there is no place to request special instructions and therefore when I arrive at curbside I have to walk in anyways because your employee apparently doesnt think its her job to bring me ranch after i ask for it. So yeah step it up if you expect customers to pay 8$ for 1 burger and 1 more thing, you need to disable the automatic notification that my meal is ready when I know for certain its not because we arrive to the restaurant thinking its actually ready and leave our car running because thats what you told us.SlrpedVersion: 1.29

✓ Last time???This will be the last time we order from here ever again if my order comes out as bad as it did the last two times. I always order two of the family meals because there’s eight in the house half the time I don’t get most of my order and when I come back they try to give me my cold order that’s been sitting there. One time the app messed up and charged me three times and they would only credit me back one which never did come back on my card. I hope it works out this time because the first few months they were open they were awesome. They definitely don’t have the same staff anymore sad..Sad days aheadVersion: 1.32

✓ App Doesn’t Match with Store’s OfferingsThe app says a lot of what is on the menu is unavailable. We were so surprised by how much was unavailable we drove our local Habit Burger to discover nothing was unavailable and intact everything was fully stocked. They people working told us they don’t have control over the app… so who does? And how would the information be corrected? No one there seemed to know. Additionally every time we order delivery from the app at least one item (it’s really an entire meal) is missing. The store says it’s not their responsibility and there’s no real phone number to speak to someone there and the app makes you file a complaint electronically… we go round and round with no real answer and no refund from anyone. Needless to say ordering for delivery from the Woodland location is highly not recommended!.EfarnhamVersion: 1.32

✓ Morbid curiosityHas this app ever worked? I keep it in hopes that one day, I’ll tap on it and it’ll open. I’m not even close to Las Vegas..OwmyshoulderhurtsVersion: 1.50

✓ Love Habit But They Need Gluten Free BunsIt’s amazing that they are one of the last burger places of its kind to not offer a gluten-free bun for their customers claiming problems with cross contamination when all they need to do is ask and take the route other places like burger lounge & shake shack has done. This is caused us to not order there near as much as we’d like to. It’s lazy and thoughtless to long time customers. Otherwise, it would be near perfect except for they have to stop drenching their chicken sandwiches in teriyaki sauce as when you’re ordering it easy to miss having it removed. They really need a better sauce option by now. It’s overall decent fast food in a pinch but not the healthiest which it’s not really meant to be. Their lemon slices notoriously taste like onions because they use the same knife and cutting board. Their employees are always very nice which is a big plus. This place just needs a little updating menu wise. It’s been too long. OK.Mk-styleVersion: 1.44

✓ Great food, poor adherence to the ordered specificsI love The Habit when I go in personally, every time. No problems. Great food, great service, relaxed dine in. However, it seems either through door dash OR this app—and idk if it’s just this particular location—but I’ve ordered four times and three out of the four times thus far, I haven’t received the side ranches and ketchups for my order. And this last order of $70+ I didn’t receive my drink nor the extra fry with the side meal. And to boot, not even any ranch for the salad dressing for my variety meal salad… I’m getting pretty disappointed and even if the food is great, I’ll probably end up not ordering from here through any apps anymore. It’ll be a once in a blue moon kind of meal when I’m conveniently by it. Update: Ordering on this app is not worth it simply because you can’t get your money back UNLESS through the doordash app for items never put into the order. The company will just send you coupons for a few bucks in replacement of two orders of fries, two orders of onion rings, a tempura green beans, and a garden salad all without any ranch to speak of. I wish I could post a picture of the one bag I got with the sandwiches and nothing else in my $45 dollar order. Lesson of the month: order through DoorDash, they have proper compensation for missing items when not delivered… I really just wanted my food as I ordered it man..Rarely Disgruntled IndividualVersion: 1.43

✓ Not the best customer serviceI love the habit and I think that their food is great. But the last couple times that I’ve ordered over the app I’ve added avocado and bacon to my orders. When I receive my orders they didn’t have the bacon or avocado but I was charged for it anyway. I didn’t realize this until I got home since my order was to go. I contacted the store by phone but unfortunately they couldn’t give me a refund because I made the purchase over the app so they told me I needed to contact the habit through the website. I did but never received a response back. It’s been two months and this happened to me twice. I don’t like adding extras through the app anymore and I’ve given up on reaching out any further. It’s kinda annoying..Fingertastic!!Version: 1.21

✓ Payment Verification IssueI love the Habit but the app itself I find very frustrating. To make this quick I find two issues that make this unusable for me. First, I’ve attempted to use a card for payment and it does not matter if I add it during the order or add it on to my wallet, the app is unable to verify payment and tells me to double check the card info. I’ve checked several times and it’s the right number and info, spaces accounted for, still unable to make a payment. Is it certain banks? Tokens? What is it? The other is for curbside pickup, if you want the app to automatically check you in once you arrive, yes you have to enable always to location services which I get, but it won’t let you move forward unless you also all enable notifications?? Come on. I don’t want to be spammed with notifications outside of ordering. They say you attract more flies with honey than vinegar you know. Changing the location services settings back and I’d be glad to update my review as well once changes have been made. Great UI though!.SimiguyVersion: 1.43

✓ Horrible customer serviceI downloaded the app because of the free burger if I purchase a drink. I have never tried the habit grill before and want to try new restaurant. I went into the store and no customer services even acknowledged me and my friend coming in. I have to fricking say “excuse me” multiple times to get her attention. I showed the app with the free burger but The customer service lady doesn’t even know how to process it, but then someone able to help me get the free burger. The customer service lady told me to wait outside so I did. I waited like 10 mins outside not complaining but once I go inside to get the burger the customer service lady didn’t even give me a straw or ketchup. I have to ask for them each time for it. Her attitude doesn’t even seem like she want to work there. :/ the burger is great first time there but poor customer service. I properly not gonna go there again..Jacky jet chanVersion: 1.21

✓ App doesn’t workTried to use the app for convenience to order ahead and pickup for lunch to save time. Had to update my card, input and saved it and the card disappeared from the app. Tried to add it a second time and the app just said error. It’s my Wells Fargo card and I use it with other apps so I know it’s not the card. Then I try and force close the app and reopen it and now the app is saying that every single Habit location is “currently not taking any online orders” which seems like it’s glitching. So the app that I downloaded for convenience and to save time is now inconvenient and taking up even more time so I’m going somewhere else for lunch and I probably won’t use the app again. Lost about 10-15 minutes of my lunch trying to save time with the app so the joke’s on me I guess..BigJDSmithVersion: 1.43

✓ Mixed FeelingsOrdering through the app was wonderful. I was able to customize order and have it ready when I arrived from getting my son at school. Now for receiving my order. I didn’t get my main course the chicken club sandwich. When I asked where my sandwich was the worker asked me if I was sure and told me it was in the bag but the bag was extremely small (fries/onion ring only size). I said no and was asked if I was sure I showed the receipt on bag. Employee came out a few minutes later and apologized. I then told him that I didn’t receive the extra ranch I paid and ordered. He apologized again and said he would be back. I was starving at this point so I started to eat the onion rings and was almost done when the ranch was provided 😣. The ranch is my favorite so I guess I’ll use it for something else..DrCLMVersion: 1.46

✓ App most frequently has weird error and cannot checkoutI use the app to place curbside pickup orders. But the app most often has an error when you fill in all the details including payment and car info, says pickup time is needed while it already has ASAP selected. Even when I try selecting again, it just shows empty options. Even if you have all the fancy menu options and good food, there is no use for the app if you cannot do the basic checkout. I find it difficult to drive 20 mins to the place and have to wait another 20 mins to get the order prepared while I could have done it through app saving time, only if the app would work! Worst customer experience ever. I actually stopped going to this place bcos of this.Vasree86Version: 1.41

✓ Great food butI love eating here almost every other day and my girlfriend and I love their ranch and use about at least 2 cups for the nuggets and 1 for the fries but they’re always so cautious about giving us extra. Why is that? We enjoy our food with this condiment and every time they jip us out of 1-2 it makes part of our meal un enjoyable. Instead of saying a lot of ranch I give a number and there was one time the lady gave me the wrong number of them and walked away very rudely. Just give us what we need. Or if you’re gonna be so greedy with it charge 50 cents cause I don’t care I just want my ranch!!!.SavEdgeDrewVersion: 1.29

✓ Poor curbside serviceThis is my second time doing curbside service at this particular habit, the first time was flawless, placed my order online and just waited 5 minutes at the most. This time I downloaded the app, placed my order and in prob 5 minutes I got a text saying my order was ready. I went to the curbside parking spots (2) but the other customer decided to take both of them. I parked 2 spaces away and clicked the link to say I was there for pickup. Five minutes pass, I hit the retry button, Nada, another 5 minutes pass, hit the retry button, double nada, waited another 5 minutes, put my mask on went in talked to the woman at the counter and tried to explain to her what was happening, she asked my name and there sat on the counter, my order. A cold burger, cold sweet potato fries, cold green beans, oh because they had been sitting there for at least 15 minutes. Now the grand scheme of things this isn’t a big deal - you just need to know that even when an order is sitting ON THE COUNTER with a tag that says CURBSIDE it means NOTHING. There were 2 other people inside and a steady stream of drive-thru customers and no other curbside pickups while I was there. I agree with another reviewer - the drive thru line is abysmal too. That’s all folks. It’s a good thing I didn’t have ice cream and iced coffee drinks in my car from the nearby Target, oh wait, I did. Get it together guys!!.Ticked4sureVersion: 1.19

✓ Unusable app :(This app does not work. I’ve deleted the app and reinstalled several times. Just states the app encountered a problem. It tells you to select “retry” and if problem persists then restart the app. I don’t know what’s wrong with this app. It’s been happening for almost 6 months. Food at my local habit burger is on point. They never disappoint. Burger, fries, shakes. It’s all good. The Santa Barbara burger is my favorite. Very tasty and the avocado and sour dough bread sets it apart from the other burgers. Mocha shake is very good. Fries and onion are delicious. Plus the ranch or boom sauce is awesome. Try the food it’s very good and at a reasonable price. The app, if it’s working on your favorite then congratulations but it does not work on my phone (Apple iPhone 13 Pro Max 1TB on Verizon.ArchAngel25Version: 1.44

✓ Needs work!This is the most ridiculous way to do curbside, the app counts down and asks you what car your in, you think they're gonna bring it out but you have to confirm through a text. I waited almost 20 minutes and got cold food after I had to go in myself. I would've gone in after 10 minutes but one of the workers had come out and asked me my name so I assumed he was going to bring it, but he was simply looking for the person who's bag he was holding. Never bothered to go inside and ask about my food, that was sitting there getting colder by the minute. The arrival confirmation should be in the app. The app makes it seem as if there are no further steps. The workers don't make any effort to find out why you're still parked at curbside 20 minutes later. Why did I even put my car model in the app and give the worker my name?.Cruiser771Version: 1.22

✓ App is great until the store runs out of ingredientsThree times now I have placed orders for food that the store doesn’t have (it’s always a milkshake). When I arrive at the store, I am never notified that my order is missing an item but instead it is always me who notices and has to come back and ask for my milkshake. The reason for the missing milkshake is always the same: they are out of the ingredients. Usually an employee gives me a coupon to fix the issue. But the last time I went, they didn’t have coupons. I waited 20 minutes in the store while a manager struggled to give me a refund. Since my order was for take out to bring to my family for dinner, the food was cold and soggy once I got home. Here I am a month later and the refund promised by the manager never went through. I have submitted two requests for refunds (the first was over a month ago) through the contact support form and have heard nothing. I would call them but can’t find a corporate number and I don’t have any faith that the manager of the store I went to could do any better than her first failed attempt. So beware ordering online. You may never your full order, and there is no follow up or customer support if you have a problem..Jen, pianist, knitter, readerVersion: 1.46

✓ Redeeming Rewards is BuggyI wanted to take advantage of an email offer for a five dollar veggie burger. when I click the link instead of opening the app and the offer appearing, it keeps taking me to the page in the App Store to download the app even though I already have this app installed on my phone. This is not the first time I've had this problem. I've actually never been able to take advantage of these offers where you click a link in an email and it's supposed to open up the app because it never works. Needs to be fixed..TDRockVersion: 1.41

✓ Great food, ok appI just wanted to put a comment in regarding the app itself. I actually signed up for the ops thinking that it was going to give a free item because the ad said it would, but there is no free item in the offers anywhere. The other reason I was wanting to comment on the app is when you’re looking through the menu to decide what to order the price and wording comes up right over the picture of the sandwich in question so you can’t see what it really looks like or what’s on it. Part of ordering is the visual you get when you’re looking at the item and how great it looks that helps you decide what you want. But I couldn’t see any of that just the very edge of the sandwich because all of the pop up pricing was right on top of it. So therefore, I did not order on the app it was annoying. Anyway, the food there is usually really good but I wanted to try something new I just wanted to see what it looks like, but that didn’t happen..Rp92886Version: 1.43

The Habit Burger Grill works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact The Habit Burger Grill.