- 95.6LEGITIMACY SCORE
- 96.1SAFETY SCORE
- 4+CONTENT RATING
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The Habit Burger Grill App User Positive Comments 2024
The Habit Burger Grill app received 26 positive comments and reviews by users. Can you share your positive thoughts about the habit burger grill?
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The Habit Burger Grill for Positive User Reviews
✓ Great food and easy to order takeoutI’ve always considered Habit burgers hold their own against any other popular burger places. However, Habit sides blow everyone else out of the water. To make everything even better, ordering on the Habit app makes getting takeout even better. I can place order from home, via the app, and walk straight into restaurant grab my order and head home or wherever we’re eating. Everything works really well, tastes really good, and makes me come back for more..Version: 1.43
✓ Loved by picky kid and husband!My son and husband love the Habit! They always get the burger toppings right! That’s always the problem everywhere else I go! These two are PICKY!!! And want all these special items… it’s ridiculous! Cooking for them is annoying so when I find a restaurant that they both love, I’m all over it! This location is great too. Right next to the highway entrance, it’s a busy area as it is a shopping plaza, but it’s well kept, clean and safe. As for flavor, I’ve always liked The Habit for years, we ate it back in Cali in 2013 and liked it there too. I’m trying the green beans today, hoping I like!.Version: 1.32
✓ Best online ordering website ever!This was the absolute easiest online ordering experience I’ve had in over a year since I’ve started ordering food online. I love the family bundles and the way the site is organized to ask how to modify each burger! Easy drop down menus with all available options worked nicely! I don’t eat at Habit often, and I had zero question about what comes on a burger, or how to delete or add condiments and toppings! We will definitely be using this service again! Side note: I NEVER leave reviews and I’m not easily impressed, so this review is really saying something! Hopefully the food will measure up! :-).Version: 1.27
✓ Friendly staffI am mostly happy with my experience. The staff is ALWAYS friendly, and if mistakes happen they are fixed right away. I witnessed one assistant manager get a total jerk who was yelling and using cuss words keep his cool and handle the problem quickly, not reacting to the customer's vitriol and I appreciated how he handled the jerk. The food is always good. My rating is because at a fast food place I don't want to be asked at the register if I want to tip. It makes me uncomfortable and I choose no, because it's not a sit down restaurant where a server checks in repeatedly. It's fast food that's slower than most. That slowness o don't mind but the tip question irritates me. I should not be required to tap "NO TIP" with the cashier standing there awkwardly waiting before I can simply pay..Version: 1.45
✓ Fantastic non meat food and app is MUCH better!!In addition to offering a fantastic veggie burger instead of the (awful)impossible burger it is now easy to get rid of the (also awful)whole wheat bun that is standard with almost all non meat options in order to get the yummy grilled sourdough option instead!! Thank you, thank you, thank you for recognizing that many people who don’t eat meat don’t necessarily miss eating meat(and so prefer that their food does not taste like meat) also care about what their food tastes like, too..Version: 1.43
✓ Flame broiled ! Yum!Great burger. I appreciate the ability to customize my order. I was glad to discover I didn’t have to have the spicy seasoning. I especially appreciate curbside pick up. I wish the App was more automatic. I like Starbucks because it remembers my favorite store and my last order making reorders super easy. Too often I changed my mind about ordering from Habit because I didn’t want to go through the slow mobile app. And I sure didn’t want to idle in a long line! Today I had time and was really hungry for my Habit burger!.Version: 1.27
✓ Mobile OrderFirst time using the app; the online site is not working properly. Ordering on the app was easy, but onion rings were still not available! When I arrived to pick up my order, I asked the associate if they still were out of onion rings. She said they did have them so I asked to change my order. Both associates were very accommodating and ordered the onion rings for me. It took just a few extra minutes. Next time I will remember to “customize” the burger (no lettuce, no grilled onions). All in all, a situation that went from not exactly a good experience to a pleasant, satisfying one. The food is consistently good!.Version: 1.41
✓ Great food and service surprisinglyHey this place was the dumps for me prior to 2019. I hated this place because they would over cook the burger meat, over cook the fries and over cook the onion rings. Terrible place back then, but now I’ve had their food more than two times without any complaints. Burgers are cooked ideally for enjoyment when consumed. The furies and onion rings taste crunchy and delicious as expected. They even offered fried string beans which we never had before, tastes fantastic. Whatever they done to make a change seems to be positive in my eyes. Good job..Version: 1.32
✓ I love this app but…I’ve been using this app for months now and it always worked perfectly with a few exceptions being sometimes when I order, my card will get charged but the order won’t go through to the store but the support refunded me my money very easily. Another thing is recently the app will not load at all without using wifi. My cellular data will not work with this app and it will not load anything unless I’m connected to a wifi box. Please fix if you can! Otherwise amazing app and awesome food!.Version: 1.29
✓ First Quarantine orderI ordered for a few people in my office (about 5 orders). I requested to pickup up ASAP and they had everything in my order correct, food-wise. They corrected a wrong cup size for one of the drinks immediately, but I am seriously impressed with how our order was already waiting for us on a tray and how all the customizations were correct (there was food allergy in my order!). One of the guys hasn’t had anything from the Habit for over a couple of years and exclaimed that this was delicious and we need to order from you guys soon!!.Version: 1.19
✓ Surprisingly ImpressedThrough the years of using almost all of the available fast food ordering apps, I found The Habit's to be pretty up there. Possibly the best, with Starbs in second. The options and detail within the user-interface, as well as many useful features gives this review 5 stars. They actually listened & delivered what the (hungry) people want! :) I wanna see that location on a map, I wanna see edit options for orders, favorites, and a clock counting down. We approve, just ordered ;).Version: 1.29
✓ Convenient!This is a great app but I couldn’t give it a full five because I cannot seem to add raw onions when I used to be able to in-store. Also there’s no way to ask for “light butter” on their butter for their sandwiches like we always could in-store. No way to ask for jalapenos which we can do ourselves in-store. Basically all the things we could customize in-store is not available on the app. Since we only use this app for emergencies anyway, when we all need to grab a quick bite, I guess it doesn’t really matter. Plus most people probably don’t care for the customizations I mentioned but I do know that the folks in my circle would all use this app even more if all these features were available though, since we all share the same style of customizations. :) This app is still appreciated!.Version: 1.46
✓ Happy Camper!I had the pleasure of coming into The Habit on Val Vista today and after placing my order on the app was told they could not accommodate the shake I ordered because their machine was down. Dalton came in and saved the day, I requested 2 items to make up for the one I had ordered(to avoid the refund process he made it happen without any hesitation and with a huge smile on his face! A huge thank you to Dalton for turning my experience back into a great one, your customer service is awesome!! Another huge Thank you to Andrew for letting us know the machine was down and offering us alternatives, you are the epitome of excellent customer service!!! I will definitely be back..Version: 1.32
✓ Easiest online ordering applicationIf only EVERY restaurant used the same user friendly ordering application that the Habit does. They’ve got this figured out and someone hasn’t been asleep at the wheel! Good job to those who thought about ease, efficiency and a user friendly app for customers to order their food. We aren’t sick of the food yet, but I’ll tell you we’ve ordered more here than anywhere in our town simply because of the ease and quick service we get. Can’t go wrong and the food is pretty darned food. Especially their Southwest chicken salad!.Version: 1.21
✓ Great food, great service!With the coronavirus impacting all our lives, all places are doing takeout only. I used the Habit app to order ahead and pick up inside. The app was a cinch to use, I paid ahead and my food was waiting for me when I got there. Not to say it was waiting and cold. It wasn’t. The app counted down the minutes until it was ready ( 7 min) and I just walked in and got it. It was still hot. After the world has gotten back to normal, I will continue to use this app and go to this location. BTW, the people who work there are very nice, and they’ve never messed up our order. A big plus!.Version: 1.15
✓ Double Char makes a Big Mac small!As a recent discoverer of the joys of Habit Burger, I have enjoyed many a Santa Barbara Char and Impossible Burgers. The app also provides easy ordering and one of my favorite things: discounts! So when a 20% discount offer on the Double Char offer arrived I changed up my Habit habit and gave it a try…wow…2 all beef patties, sauce, lettuce,cheese, pickles, onions on a bun. Sound familiar? This double burger is vastly superior to that other burger in terms of freshness, ingredients, portion size and of course the preparation. Well, let’s just say, a comparison to McD’s BigMac introduces confusion regarding its’ initials BM..Version: 1.43
✓ Ease of useKudos to the app development, the folks @ the Habit Burger Grill did a great job! This app is easy to use & makes the experience of picking up your order seamless & efficient. Special order? No problem, the folks @ the Habit got you covered with fully customizable options for each menu item. Integrated with your location, it makes finding your local habit a breeze! Payment options are quick & secure. Everything I could hope for in a mobile app, & everything I expect from the Habit Burger Grill, perfection! Now you have even less excuses to make it a Habit 🙂.Version: 1.1
✓ Habit AppThe only thing that I think needs to be improved on the app is at the end when about to order. It was a little confusing. I thought I had placed an order and it was asking for my vehicle color and model. I decided to wait til I got to the store to submit that. Only when I pulled up in a parking spot for curbside pickup did I realize that you had yo put your car info in BEFORE placing your order. Oops. So my order wasn’t placed until I was in parking lot. I would recommend making a note to customers that says something like, “You’re almost ready to place your order! We just need your pickup information.” Or something like that so it’s less confusing. Other than that, we love the food and won't make this mistake next time..Version: 1.22
✓ Depends on the day I guess!Today I am trying again. Last time I ordered it was messed up and late. I ordered for a noon pickup. I arrived at 1152, checked in and waited, no problem. At 1211 I finally went inside and my order was sitting on the counter. Only two other patrons, so not busy. The person that gave me my food was just very nonchalant about the fact that it was not delivered to my vehicle and that it was over ten minutes late. By the time I returned to work the fries were ice cold and the burger was soggy and cold. I gave five stars because each time prior everything was good but I never wrote a review..Version: 1.23
✓ First Habit Online OrderHappy to see the opened a new outlet close to my home in Millbrae CA.. The in-store pick up was right on time. The food was very good, I like the diversity of the menu. The onion rings and the tempura green beans were especially good. I think the burger is considerably beefier than most other places It’s a little pricer than the nearby In & Out but I’m happy to pay a bit more for the better quality. I was very impressed with my first visit and I will be looking forward to coming back frequently..Version: 1.32
✓ App OrderIt was quick and easy. Had a digital coupon that I applied. Was a little confusing if I ordered 2 char burgers or just one. Did some customizing and figured out the digital offer was applied once I got to check out. Timer was pretty spot on as I walked in to the store I got a text letting me know my order was ready. Timing was great. Double char was very good and included my changes and additions. Green beans were nice and crunchy. Price was fair. Will return sooner than later..Version: 1.41
✓ The Ap is confusing.Today we had an order for our family of 8. I had to use not only my husband’s log in but mine too making it 2 different orders. We also chose a location that had curbside pickup which is different from our home store that doesn’t offer curbside. But one of the orders I accidentally ordered the home location which was very difficult for us to get to. I tried to Chang/cancel since the order was scheduled 2 hours in advance but there was no way to change it. It would be nice to have that option..Version: 1.32
✓ Sooo, I’m having issues…So the app itself is great with giving great offers on various items on the menu, but fell short when it came to redeeming them. I went to redeem an offer of free garlic fries at no cost and it would not let me redeem the offer. It said that the offer had already been redeemed, even though I hadn’t redeemed it yet. On top of that, no matter how hard I try, I cannot order on the app. It only lets me put a gift card in, but when I choose the credit card option, there was no spot available for me to put it in. I would recommend having someone go through the app to fix these little things so that it can work at 100%. And if someone could please contact me about how I can still get the free fries, that would be great. Thank you..Version: 1.43
✓ Wrapping of sandwiches and fry packagingWhen wrapping a sandwich it should be neat and orderly as to present it so it doesn’t fall out of its wrapper when taking out of the bag. Perhaps adding a sticker to it to hold the wrapper closed. Many times I have received my sandwich rolled up in the wrapper instead of neatly packaged. Also the types should come in different packaging when putting into a bag. French fries like to jump out of the tray it comes in when it is in a to go bag and we have all experienced that fries are at the bottom of the bag and all over the other food when we open the bag. Please consider this review when packaging food to go in a bag..Version: 1.22
✓ Great Staff at Encino locationEveryone is awesome at this location in Encino. From the cooks to the customer service personnel, everyone takes pride in their work and makes sure that the entire customer experience from cleanliness, order taking, and cooking quality food consistently is number one priority. During the pandemic, I really saw this team kick it into high gear because they knew they were nourishing people and keeping them alive while I knew they were risking their own health by possibly catching the coronavirus. After the pandemic, food service hospitality and quality assurance continues to be five stars. The owners should be very proud of this group of people. -Catherine of Encino.Version: 1.43
✓ Great food, great appGreat food! Love the ease of ordering thru my phone to order The Habit but there are a few things that could be improved on when ordering thru the app. For example, they do not have an Apple Pay option which I would assume most restaurants have access too. Adding the credit info every time makes it harder to finish the order. Also if there were options to add coupons or discounts at the final step of checkout, that would be appreciated. There were a few times I missed out of free items or products because I forgot to add the coupon or there was no prompt to add a coupon. Other than that, I am satisfied with this app and service. Thank you.Version: 1.43
😕 The Habit Burger Grill Negative Reviews
