4.4
4.4653 star

Total 75 Negative Reviews

Globe Suite App Complaints & User Negative Comments 2024

Globe Suite app received 75 complaints, negative comments and reviews by users. Have you ever had a bad experience using Globe Suite? Can you share your negative thoughts about globe suite?

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Globe Suite for Negative User Reviews

MoyenAcheté plusieurs ampoules pour l’intérieur et l’extérieur en décembre. Les ampoules extérieures se déconnectent du réseau régulièrement et je dois tout reformater. Très déçu.Version: 3.7

The old one was betterI don’t like the new update to this app. Not only was the older version better, it was also safer. This version took too long to load on first start when I was turning on my lights which renders a safety issue in the event of an emergency. I also like the slider way better to adjust the mood settings also known as color temperature settings. The slider like the brightness settings was the best. Bring the old style back and you get your five stars back until then, I remain unhappy with this version..Version: 3.0

They do not connectWe purchased some bulbs they would not connect after each trying and watching the videos and instructions. Poor quality product.Version: 3.5

Waste of time and moneyI NEVER write reviews for anything but I think this is worthy. I just spent the past 2 hours trying to set up these bulbs and the pairing simply doesn’t work. DO NOT BUY THIS PRODUCT. And whoever’s answering the negative reviews on this app don’t bother responding to this - I looked at all the other 1 star reviews and noticed you just copy - paste your feedback for each answer. Your products complete horse crap and it’s going strait in the trash.Version: 2.1

Stopped workingHave a globe light switch that was working fine for some time and randomly started saying that it’s “offline”. Tried resetting and reconnecting, and it won’t even let me reconnect it to my phone- the pairing does not work. Fix this!!.Version: 3.7

Will not connectI bought this for my desk light in my dorm. it says it needs a 2.4 GHz wifi network, which i guess my campus doesn’t have, therefore my bulb and phone won’t pair. AP mode does not work either. the box says that once you connect your bulb, you can use your phone’s data plan to control the lights from anywhere. i wish i was able to pair my phone and bulb using data in the first place! i’m not gonna drag my light to a starbucks or another campus so i can try to pair with their wifi instead. all i wanted was to be able to change the color of my dorm with my desk light. this bulb and app were a waste of my money..Version: 2.0

Really bad!Hardly ever works. Annoying to have to set it up every time I want to use it. Definitely wouldn’t recommend to anyone..... unless you want a headache then buy this bulb..Version: 3.7

Can’t get the bulbs to pair...Got these lights from Costco. Yesterday tried for an hour or 2 as well as today to pair them. Every way possible to get these to pair and nothing, kept getting an error. These are so frustrating and I’ll be returning these lights. Looks easier then done. Not satisfied at all.Version: 3.5

Doesn’t connectI got the 3 pack lightbulbs from Costco and tried every damn way I could to get them to connect and they just wouldn’t. I followed the directions I did everything right and tried over and over again and it wouldn’t work and I had a mental breakdown because I was so excited to have these pretty lights and I’m really sad it didn’t work.Version: 3.7

Cannot use the app at all.Couldnt go pass the privacy confirmation, I was never able to use the app at all. Tried uninstalling/reinstalling multiple time, nothing worked..Version: 1.8

BrokenI tried literally everything to get it to work (3pk from Costco). Using easy mode normally, using ap mode, using easy and scanning mode while walking down the street to get crappy signal for 2.4g, going into my modem setting itself and turning off 5g completely, and using an older device which would stay on 2.4g. Nothing works. Either this Costco pack is a scam or the app is severely broken because the concept is good and I wanted to link to my nest hub but will most likely be returning them now..Version: 3.5

Does not respondWorked great for about a month. Now it doesn’t turn lights on or off until you restart the app 5 times. Alexa acknowledges you want stuff turned and and tries but it doesn’t turn on. It is also not an Alexa problem because the globe app does the same thing. Getting old real fast I have lamps and light bulbs..Version: 3.6

Please make app with iPad support, landscapeNice bulbs and app. I program them with the app, change color etc then use homeseer to turn on/off with my other automation..but will be adding scenes and adding Alexa support to have another way to control. iPad support is needed, iPhone app on tablet is not optimal..Version: 2.1

Smart plugs don’t work anymoreMy smart plugs cannot connect to wifi anymore, nor does this app recognize them in pairing mode. I have tried to trouble shoot all of your suggestions and nothing works. Huge thumbs down..Version: 3.7

New App VersionOverall have had no issues with the bulbs or connecting them to my network. The new app version though does not show the schedules I setup with the previous version. Bulbs turn On based on that schedule, but I cannot see, modify or delete. The only thing I can do is Add a New Schedule..Version: 3.0

TerribleTurns on and off at random. Terrible product.Version: 3.7

Hot garbage for bulbsNever connects to bulbs. Occasionally puts them onto my network but never successfully syncs with them. No diagnostics or useful logs. Will avoid any future smart home products from globe..Version: 3.7

GarbageThis is the most unused friendly product I have ever dealt with. Support is horrible. Waste of money and time.Version: 3.7

Consider another brandI purchased two packs of three bulbs at Costco to add to my home’s smart lighting system. Thus far, I have spent over an hour trying to connect one bulb, and am at the point of throwing them out. I have tried all the different connection solving solutions, ensured my phone is on the right 2.4 network, even tried connecting directly to the bulbs wifi. Used the official app, as well as a few others. Never did I think I would become my own joke of how many dad’s does it take to change a light bulb because apparently it’s more than one. I should have just thrown my money in the street and hoped that some sunlight would reflect off a passing car then try to install these brutal things. Don’t waste your money on this brand..Version: 3.7

Good not greatWhen this product is working it’s pretty good! But randomly it will not connect and there is not much help troubleshooting the issue. You pretty much have to wait for it to reconnect itself. The white light is plenty bright, but I wish the color setting was brighter..Version: 3.7

Impossible to use! If I can give 0 stars I would..I got the led bulb that it’s supposed to let me change it with my phone with the app, I cannot connect my bulb for some reason, I’m not sure if my wifi is “2.4GHz” and maybe that is the problem. I’ve tried a over head light and a lamp light and I cannot get either to work. I am very frustrated because you should make your products easy to use and set up I’ve been working on it for over an hour watching all the unhelpful videos that get me no where. Big of waste time and money!.Version: 3.7

Worked good at firstI had my glove light for three years and setting it up was a charm and then I was away for six months because we had a fire and wasn’t allowed to return to the building and when I did come back had to get a new router and now when I try to set up the globe light why not set up either the EZ method or the AP method would work I keep getting a freaking error message that says something went wrong I did everything the instructions said to do by the letter and still I get that stupid error message. contacted tech-support and they just ignored my message no help there..Version: 3.7

Very Frustrated!This is not friendly for use in pair or changing settings..Version: 3.7

The most useless thing everI just bought brand new Globe Lightbulbs from Costco(the 3 pack one) and spent hours trying to connect them and go through the pairing process and nothing works, the lights keep blinking telling me they are in pairing mode but when i scan nothing shows up!! I made sure everything was in 2.4ghz and even at that nothing! Im not the only one having this issue as it seems that many others are experiencing similar problems after THE RECENT UPDATE so please, if you’re seeing this Globe, revert back to what you had prior to the update this is not working at all!.Version: 3.5

Bulb quality sub par App follows suitI got these bulbs for free when I purchased a Google home hub. If they weren’t free i would be really mad. One bulb out of nowhere sparked and almost started a fire out of nowhere in my apartment and it a compatible non dimmer bulb socket. It was lucky i was home or it might have burned my entire house down. It was really scary. The app is bulky not intuitive at all and it makes setting up any product a real pain. I am very tech savvy and generally can set stuff up in my home within minutes and without any manual this took me days only to have on bulb totally peter out on me. For a similar price you may as well get th Philips Hue because that app is also more intuitive than this as well. I I’m a tech dork telling you that this leaves much to be desired and i am less than impressed.Version: 1.7

My Globe Lamp stopped working.The lamp with the app and Alexa integration used to be everything I was looking for. Smooth, HUB not required. Suddenly the lamp stopped working on Wi-Fi. Hours spent troubleshooting hardware, Wi-Fi, 2.4G and 5G and I learned that the app is causing the problem. I clean the cache and it works and stops again. Now I have a great lamp and it’s not working. I hope next update brings some fix to this.Version: 3.7

Poor instructions-MUST install on 2.4GFinally figured out that you MUST install on 2.4G. Will not install on 5G. Better instructions would reduce almost all complaints on this app..Version: 2.1

DisappointingApp used to work fine but gave up on me months ago. I’ve sent numerous emails over the course of a few months with zero responses. Now I have expensive lightbulbs that don’t even work because they’re just flashing all the time. Huge disappointment, even bought new bulbs just in case and they still won’t work. Such a let down. Would not recommend, will be looking to get a refund on my useless $20 lightbulbs. Thank you for nothing Globe Suite. Edit: One year of constant emailing later and I still have yet to receive a reply. This is embarrassing. Awful product..Version: 3.7

Syncing issueI wish I also would have read the reviews before I got these bulbs, because I cannot get them to sync at all. I’ve typed in my loooong WiFi password so many times I have it memorized now. I’ve gone thru step by step and watched the videos and I do everything it says, they just won’t sync..Version: 3.6

I don’t knowI just got the light bulbs from Costco, but I am scared to open it due to the very bad reviews. Clearly this company needs to do better..Version: 3.5

Lack of options disappointingThe options in the app to control LED string lights show through the app’s glitches that there is a pitiful lack of ways to use the lights on comparison to what they can actually do. You can’t have the brightest color setting possible for the pre saved cycles and the sleep timer is clunky, hard to use, and broken. Terrible interface for a decent product, making it almost worse than if the quality matched.Version: 3.7

Well I Should Have Read The Reviews..I first stumbled upon the Globe LED Smart Table Lamps when looking at Philips Hue Lamps and thinking why buy that why I can buy two for the same price... brand integrity is why. Ultimately I’ve experienced the same issues with these lights as many of the reviewers, it’s been 3 hours since we’ve been connected and almost 2 hours have been spent just trying to see when the lights are not “Offline”. I can assure you my network connectivity is not an issue. A great idea, with quality finishes on the lights themselves really, just comes down to poor execution. All in all, I’m planning on returning the lights. I would recommend jumping for the Philips Hue Lamps, as this process was unfortunate from download to setup to unplug. Not quite sure how you fix the network recognition on the actual lights ‘status’ wise and interface on the app (as google home was better for these once set up) that’s my feedback for r&d. Consumers aren’t supposed to wait for the product to get better, they’re just supposed to get a better product..Version: 3.0

Smart bulbs don’t connectI, like many others, have spent hours trying to connect these light bulbs (and YES I’m on a 2.4ghz network!). I tried everything, all the instructions just got me in loops and no matter what, nothings works. Even tried on multiple occasions to use a second device with hotspot (as I had read on forums that it could work this way) but to no avail. It is really frustrating and maddening. The bulb does stop blinking as if it’s connecting but no, still can’t see it and an error message keeps appearing. Arg!!!! Returning these and never again will I spend money on these products..Version: 3.7

Bro just fix this one thing.I saw the cover of the lightbulb for this app and it look really cool for my kids. But the problem was every time we tried to make it pair with the app it would just stop less then halfway through synchronizing. Please just fix this and make it so it has more time to sync..Version: 3.5

The most infuriating experienceI’ve now spent the last two hours trying to get these bulbs to connect to no avail. Thinking it was operator error I disconnected and deleted every smart device in my house and reconnected each and every one of them. The light bulbs? Nope. Wont connect. I’ve tried every method available. I’ve checked on line and multiple people have been struggling with this. Tried to connect on both iPhone 10 XS Max and IPhone 12. Both yielded the same results. Save your money, don’t buy these..Version: 3.5

Doesn’t syncSome products don’t sync or operate properly..Version: 3.7

Both app and device brokenI bought a package of 4 door sensors, the app fails to find it. Couple of notes: 1. My wifi supports both 5ghz and 2.4 2. The EZ mode fails waiting to finish 100% and then it takes me to the useless wizard, have you followed the wizard gourself? Seems like the steps are messed up. 3. The AP mode, my phone sees the smartlife ssid but fails to connect to it, not sure if this is an ios issue, i tried with different ios 12 and 13 on different devices. 4. I tried with multiple sensors and same issue, wasted like 2 hours 5. In AP mode asks you to connect to sensor wifi, when I switch to ios setting and connect back the app switches to EZ mode 6. Your app smart support>report an issue is broken how am I gonna report this issue to you? 7. The video instructions just says follow AP mode wizard, what is the reason for the video then? 8.I am returning the device because of this, not sure if I can trust my home security with something that has not been tested before GA. Thanks.Version: 3.2

These just don’t workI bought two 3-packs of these from Costco to replace the TP-Link ones I’ve been using (which are starting to have connectivity issues after a few years), and none of them would pair with the app on my iPhone XR. The app suggested FOUR alternate ways to try connecting, but c’mon. It also wouldn’t remember the wifi password and I just got irritated after trying several times. Don’t waste your time or cash on these..Version: 2.2

Pretty great bulbs, when they work!I’ve had constant issues with these bulbs suddenly losing connection to the wifi and it always takes an hour or more just trying to get them back online. Usually takes me deleting the device and then adding it back; however, that never works out as the bulb always stops pairing long before the app completes its setup cycle. It is so frustrating and I just want to know why this keeps happening! If the developers could fix this bug, I’ll update my review. For the time being, buy a more expensive but higher rated bulb!.Version: 3.4

Disappointed with new versionI use this to turn on our hot water recycler for taking a shower in the morning. I don’t take showers at the exact same time every morning. The timer changed on this version of the app. I have a iPhone 11 and I have to push the timer start several times to get it to work. Now if I use the timer if I put 7 minutes that is when it will start so now I have to remember to turn it off. Before it would start immediately and then turn off in 7 minutes which was perfect for my needs. Wish I didn’t upgrade to this version..Version: 3.2

Not even close to be a smart bulbI have the famed trio of bulbs from Costco and I had no chance of connecting them; after one hour of trying everything (instructions, videos, reboots, etc) on 2.4GHz, they will go back.Version: 3.7

Won't PairI bought the three pack colour changing light bulbs from you guys and i tried setting it up for about 2 hours. I kept having problems and every time I tried to pair it, it would end in an error. From the reviews I read I can tell I am not the only one having this issue. I think you guys need to fix your app because many people are saying this issue has been caused by the update or before the update they haven't had issues and now it is not working. Will not buy anymore of your products since they wont work with out pairing and the app is broken..Version: 3.7

Could of been betterI just purchased the bulb today. I wish I would of read the app reviews first. I have spent the last hr. Trying to pair. The bulb stops blinking before pairing is complete or it will finish pairing and then show an error. I am a very tech type person. All requirements have been met. The app is not user friendly what so ever. This product is a joke. I will return it tomorrow. To much of a hassle to get a light bulb to change colors..Version: 2.0

Good in TheoryThese lights are really cool but don’t work consistently, which is really annoying..Version: 3.7

Go with a different smart bulb!We were excited to integrate these into our home and after a short while the blue color (which is involved with many other colors) went out on two of four bulbs. We decided at that point we’d do different ones in the future. Then when we had to change our router it no longer worked with Alexa. So disappointed!.Version: 3.3

Weird updateEver since they updated my light will go to any setting. Always flashing bright and dark. I sent two system diagnostics, no reply, they don’t seem to care about customer issues. Wish it was a bit more transparent..Version: 3.5

Can’t get past confirmation screenSo far, I can’t get past the confirmation screen to setup my account. Which means I also can’t control any of the devices I recently bought. I’ve tried deleting and re-installing the app multiple times with no luck. Anyone else having this issue?.Version: 1.8

Colour Shade ProblemApp is user friendly but a problem of saving the shade of white you choose. You pick a shade but the next day it goes back to the darkest orangey shade on the scale. Contacted support but the help they offered did not work..Version: 3.7

Great app, but only when it chooses to workThe app has regular issues with maintaining connections to lights; despite having excellent internet, dedicated 2.4, and countless attempts to reset connections, the lights will only work about half the time through the app recently. It used to be much better, but of late it’s been exceptionally unreliable.Version: 3.7

Worst experience everNo pairing after 5 times try, wifi is in 2.4 hz. I don’t know why it worked before but now it doesn’t! I won’t buy anything from you. Stay way from this company, hopeless.Version: 3.7

Not WorkingCurrently own an iphone 8 and the app doesnt work🤷‍♀️ ive tried reinstalling, restarting my phone and everything🤷‍♀️ it still wont work send help pls.Version: 1.8

Hardly connects to my wifiDisappointing..Version: 3.7

Lights Just Randomly Turn OnGot 4 Edison Smart Bulbs. Got them set up fine. Also linked with Alexa fine. However, bulbs randomly turn themselves on. I have deleted all schedules and can’t find a reason why they would just randomly do so. I can turn them off via Globe app or via Alexa voice command - but some will randomly turn back on within 5 minutes of turning them off. Not sure what to do - but hoping tech support can help. It is located within 15 feet of WiFi. It doesn;t appear to disconnect - but i am not monitoring that closely.....Version: 3.6

Was working greatThen yesterday it completely stopped working. I tried everything I could possibly think of to reset the system with no success. I was finally able to get it working again on my mobile hot spot but it will no longer connect to my home wireless, even though it was before so I have no idea how that’s useful. Do I just have to leave my mobile hotspot on all the time now?.Version: 3.6

Waste of money and time...We have several different smart lights in our house (Nanoleaf/Feit) and have easily been able to connect to the devices. This device however we were unable to connect to. We went through the steps several times and it was unable to find the light bulb. When looking into what could be wrong it mentioned internet and we were unable to figure out which internet size we had. It really shouldn’t be this difficult to connect and we shouldn’t have to go looking into what size our internet is. The people who made this program need to have a more advanced system..Version: 3.6

Smart bulbs are not connecting to wifi appPurchased bulbs from costco and tried more than 60 times to pair with my mobile. It never connects and showed up in my mobile. Followed all the instructions like rapidly flashing, 2.4g etc. Worst experience and still not able to connect..Version: 3.7

App crashesThe app crashes making lights basically useless, sometimes the lights flicker randomly as if im changing the brightness These issues have only just started in the past month however and the app[despite being slow to open for no reason] has worked fine in the past.Version: 3.7

This is horrible and a waste of money(LED STRIP LIGHTS) I went to a store and they said it’s gonna be easy to use I waited 3 days for this junk to come in to the mail and not work you guys should have just made a remote instead of an app. I think it’s dumb that u have to have a certain type of WiFi for this to work and if you use AP u need to buy a whole other thing smh THIS IS SO TRASH do not recommend at all..Version: 3.0

OkSet up took a while because my phone wanted to use the 5G network. Finally got them to work. I like the strip light ok. The colors aren’t nearly as bright as the whites which is frustrating. I don’t care for the bulbs at all. You can only do super bright white or very soft colors, so they are too dim for overhead and you would need at least 3 to light up a small room. I am a lover of soft lighting, but this is a bit too soft for me. Please make the colors brighter. The bulb also flickers between certain colors. They also seem to run really hot for led, which surprised me. I’ll probably return the bulbs. I do like the mood scenes with the strip light. Maybe I’ll get used to the low light of the bulbs. Overall, only mildly satisfied. Developers: Please work on the warm tones. Everything is very cool toned in general. It seems to go through a green tone between orange and yellow, and your red isn’t warm enough. Think of tomatoes and brick reds..Version: 3.5

Almost there...Look, for a simple power switch (with two plugs) that you can control with your ipad, it does what it says. almost. a couple of annoyances: 1. there is no landscape mode in the ipad software. given that my ipad generally sits atop my magic keyboard, this is a problem, as i either have to pick up the ipad, or rotate my head 90 degrees. tip for developers: even if it’s scaled down in landscape mode and rotated to fit, it would be far more useful. 2. the outlet can only be assigned to one device; you cannot set this up on your ipad and then also set it up on your iphone. this seems like a huge oversight. 3. apple “homekit” integration would be a huge leap forward. 4. when scheduling on and off times, the two outlets must be scheduled at different times. if you set them both to turn on at 10:00, only one will turn on. same with scheduling them to turn off. yes, you can set them a minute apart (this is the workaround), but it shouldn’t be that way..Version: 3.7

App won’t connect to lightbulbsLame app ; packed with too much. Should just make a dedicated app for just bulbs. Edit: I prefer if this company refers to me as Sir or Madam not “sup buddy”..Version: 3.7

Don’t botherBought the 3-pack at Costco. Couldn’t get the bulbs recognized by the app, no matter what I tried. Forced my home wifi to broadcast only 2.4 GHz as instructed, but it was useless as the bulbs simply would not show up in the app. And yes, re-entering my wifi password on every retry is annoying..Version: 3.5

Can’t Get the Bulbs to WorkI can’t get the bulbs I bought to work. I have confirmed all “advice” the app gives me when things go wrong and they all seem correct. I have called the internet provider and they have split the wifi so I can confirm 2.4 GHz, and it still doesn’t work. It’s extraordinarily frustrating, and there is no support. Phone messages are not returned. Very disappointed..Version: 3.5

HelpI’ve been trying to set up my strip lights for days now and I can’t get it to work at all. My wifi is 5GHz not the kind they like but there’s a way to set up with this but it doesn’t work. The instructions tell you what to do but when you go on the app to do it they look nothing alike. The online instructions to. I wish I knew what I’m doing wron but I don’t. Contacting support was useless because all that did was tell me to reconnect to a device name I never heard of and when it said to find smartlife-xxx in wifi it never shown up but it’s supposed to bc that’s my device. Please help.Version: 3.6

Bad connectionIt has been a big hassle to actually get the lightbulbs to connect..Version: 3.5

PoorWorks very poorly. Difficult to use..Version: 3.7

Waste of moneyI bought 3 smart bulbs (color +) two days ago, and at first they worked well. I haven’t even used them much, and today, I noticed that one of the bulbs is not working well. It won’t set to the green color l, and when I select yellow, it shows purple. I sent an email to customer service, and I haven’t heard back from them yet. Return this item while you can or don’t even buy it, because there are high chances that they will disappoint you sooner or later..Version: 3.3

Waited so much of my timeSo I brought 9 of theses and I even wasted my time painting them black to install them on my house For down lighting. I sync the lights one at a time b4 install and worked. I climbed up a ladder 2 stories high and when I hit power they all day off line but one light. I wasn’t going to go back up to each and one of them again so I hit the light switch 3 times to put them in pairing mode I tryed every day for 2 hours a day and won’t work! Always fails. It’s not the a WiFi issue because I have four bars in front of my house . It’s not a 2.4 gig problem bc that’s what I have too. Please help me get all 9 lights to sink at the same time !!! I will not go back up there again as of now there working as ultra super white lights.Version: 3.4

DéçuMon ami m’a conseillé ces ampoules, j’étais émerveillée par le produit et je suis directement allée m’en acheter aussi. Cependant, je suis incapable de connecter mes ampoules à mon téléphone. Après 3 heures à essayer, aucun succès. Très décevant, surtout en voulant encourager une compagnie québécoise mais c’est même pas foutu de fonctionner....Version: 3.7

The blue purple and pink colour are not workingHi globe I got a lightbulb form IKA or Costco and it not working with some of the colour options.with the purple is colour is red and with the blue it’s green.the pink is red please fix this.Version: 3.7

Good but could improveSometimes the app glitches, would be nice if it had a music feature so that the lights change colours with the beat of the song.Version: 3.7

The worst smart bulb ever!The bulb kept disconnecting from the app and I have to keep connecting it. After I connect it, I can only control the app using easy access which can only turn the light on and off; change the brightness and color temp, no color changing or schedule on or off, totally useless. I can’t use the full function because every time I try to access the bulb, it says “the current version does not support the app, please update the app”, but I am already on the latest version!.Version: 3.5

PairingJust bought the three pack from costco and spent hours just to not be able to pair..Version: 3.7

JUNK 3pack from CostcoBought before reading the reviews, spent 2 hours trying to get them to work with NO luck . Tried everything and could not pair lights with device, seems like everyone who purchased from Costco is having this issue.. if I could leave Negative stars I would ... Bright bulb though.Version: 3.7

Amazing but horribleThe thing itself is amazing. I can schedule a time to turn off and on and I can tell Siri to also turn on or off but at least once a month my plug starts going all weird and turns on and off on and off multiple times and I have to restart the whole plug over and over again. At the end of the day it’s not worth it..Version: 3.7


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