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Service Victoria App Complaints & User Negative Comments 2024
Service Victoria app received 27 complaints, negative comments and reviews by users. Have you ever had a bad experience using Service Victoria? Can you share your negative thoughts about service victoria?
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Service Victoria for Negative User Reviews
✓ Time stamp largerMake the time stamp larger and with black font as it is more important than an animation in the background that animates and harder to see in different light conditions. It might look ugly but will speed up the process of checking in and more secure. Harder for people to just take a screenshot when staff are not paying attention. I am a UX Designer for mobile apps and this not about as the aesthetics for a government app..Version: 1.14.0
✓ App fine, but doesn’t go far enough.Like has been mentioned here. I was disappointed when using the app for the first time over the weekend. It’s no where near sophisticated enough. As noted by many it requires a frequent companion check in and for these people to be stored for future check ins. What’s the point of both my husband and I checking in at the supermarket, one should do it and tick the other as a companion. Many states have done this, I’m not sure why we are behind when we’ve experienced the worst, we need to be the best of the best and showing everyone how it’s done..Version: 1.8.4
✓ Check-in Needs to handle couples & familiesUnlike check-in apps used by some other states, you can’t record the details of family members who are regularly visiting the same venues with you. After you scan you get to tick boxes against each of the extra people and everyone’s details are submitted together. It saves time and congestion - making the process easier and therefore increasing the likelihood of compliance..Version: 1.8.4
✓ App closes on check-in nowHaving updated the App and linked my vaccination certificate, each time I check in the screen flashes past and the app slams closed. If I try to re-open the successful check-in screen via history the app slams closed again. I am using iPhone 5 and don’t want to update my phone just now, I understood the app linked to my certificate should work with iPhone 5 and higher..Version: 1.14.1
✓ Not the most user friendly.You cannot register an account from the app. Which is totally ridiculous. The vast majority of companies provide a means to sign up direct from the app. This one you cannot. You can however register and sign/change details up via a service such as the Working with children check. Then you can register and login with this. Having said that, the signup process is cumbersome. It has potential though..Version: 1.8.1
✓ Review of Service Victoria ApoMmm. I have had the same problem as previous person. Spent several times recently trying to figure out how to download this App and get an account with them. But to no avail. It’s a mystery to me. I don’t have the account with them, there’s no way ( today( June 7, 21) to get or delete a password with them as it doesn’t want to register me or my details? I’m willing and able. I got registered with Service NSW just fine and after that in NSW it was really easy to use. Hope this will be fixed soon guys. Gave lowest rating for this reason.Version: 1.8.4
✓ Worst everThis is the most unhelpful app serviced by likeminded unhelpful people. I cannot check in anywhere because of a previous problem with the purchase of this app and even though I have contacted service victoria for help i have received no response other than that they are looking into the problem. My response to any check in requests is to say no, you can take my info down by pen uourself. In the past it would take me to a website but that is no longer an option. ABSOLUTELY POINTLESS!!.Version: 1.7.1
✓ A Guess where app!!Guess where you sign up to be able to sign in. Guess where you upload your licence. Guess.... I would rather a more straight forward app. I can’t change my password as I don’t have an account. I can’t log in because I can’t find where to make an account , to log in. If the app worked as it should it would get 5 starts from me. But right now , just from having to guess for the past 10 minutes and still not know where to go to make an account I’d rather give it 0 stars. Developers dropped the ball on this small important detail..Version: 1.5.0
✓ UnreliableThere’s a lot to like about the SV app. It’s small, it’s fast, it works on all devices. It isn’t invasive! But, it also needs to work reliably. - The QR codes are too complex (too much data!) and so are hard to scan in anything but perfect light - The app slices are inconsistent; when they don’t appear (which is often!), the website is opened instead… and there’s no way to checkin on the website - The “skip” button on first launch doesn’t actually work.Version: 1.5.1
✓ Easy to use but needs a tweak.Easy to use but needs the option of adding extra people to the one check in. The Qld, NT and Tas apps all allow you to add extra members of your party to the check in, as well as saving their details for later. Useful if you’re taking your elderly grandmother - who doesn’t have a smart phone - shopping, or if there are several people entering a restaurant together. Reduces congestion at the QR scanning point or the manual sign in desk..Version: 1.8.4
✓ NOT USABLEStill DOESN'T WORK on older IPhones, iPods, iPads - or any iDevice which is operating less than iOS 11. Many vulnerable people can’t afford newer devices, especially when their current device still works. Others don’t want to contribute to the mountains of eWaste Victoria generates per year. Other States have managed to create apps that work on older devices so why not Victoria???? Solution - sack your app developer and buy a working version from interstate. Or better still partner with all other states to create an app which is usable by all Australians..Version: 1.9.0
✓ Cannot downloadIf you have an older phone or iOS then it’s impossible to download this app..Version: 1.8.4
✓ Billing problem failI keep getting this message that stops me from checking in anywhere: “There is a billing problem with a previous purchase” All other apps continue to work and I have already deleted, reinstalled, signed out and back in to Apple ID, added another payment method and confirmed there are no outstanding payment issues. I have no idea how to fix this sadly..Version: 1.16.0
✓ Cannot link Covid vaccine certificate in iPhone 6Cannot link Covid vaccine certificate in iPhone 6 iOS 12.5.5 with the latest version Service Victoria 1.15.0. The pop up blocker in Safari is DISABLED..Version: 1.15.0
✓ Joke. Made to make you think they care.Updating deletes your contacts tracing history. That’s fantastic when you find there’s been a local case, update, and see you’ve been nowhere. No follow ups from the government if you have been to an exposure site. Best info is your local feeds and Facebook. You know, local that care about your life. Meanwhile my small rural town is full of tourists mid holidays whilst being told our daily Covid case will rise to 1500 in Victoria soon. It’s turned into ‘save yourself’. Government doesn’t care if you get Covid anymore. They just want the country making profit during a pandemic, which we have been…. You’d think any country would be in the red whilst going through something like this until we get ontop of it. Seems the government would like us to drop like flies. Less people to worry about then. Stay safe folks. I mean this from the bottom of my heart. Look after one another. And consider the people in the towns you decide to visit. When I’m reality you should be stuck at home like many Australians..Version: 1.13.0
✓ Not Disability FriendlySo I wanted to add my disabled brothers certificate to the app so when I’m out and about with him and check us in I don’t have to swap between the check in app and my wallet app (Which is capable of storing both his and my certificate! So easy having them both together, just a shame I still have to use the services vic app to check in.). He isn’t capable of doing it himself let alone having his own mobile device. For some absurd reason I can only add one certificate to the app. It’s easy to tell the developers created this app for the able world and didn’t think once about the disabled/elderly who have carers/family whenever they go out who check in for them..Version: 1.15.0
✓ No App transparency and slowAs it is mandatory to use the app more transparency on usage data would be welcome. Some data is stored for 28 days, some indefinitely. The app is also very slow to load an an iPhone 12..Version: 1.9.1
✓ Need a check out functionWould be great if you could still scan to check in if out of mobile range. Most of all and more importantly there should be a function so you can check out. This would give a more accurate time of when you were in a venue. Making contract tracing easier as you know the exact times me you left venue..Version: 1.13.0
✓ Check in historyIt would be most beneficial to have a history section in the app for the previous two to three weeks. This would allow users to see exactly where they been when there is an exposure site released. I for one cannot remember exactly where I was between 1600 and 1800 two weeks ago as has happened with exposure sites..Version: 1.9.1
✓ App needs to allow for poor network availabilityI have had several instances where I was trying to check-in but it failed due to poor or no network connection. Given the increased use of the check-in component it would be useful if it used a store-and-forward approach when a satisfactory network connection cannot be established. The stored data can be forwarded once a stable network connection can be established. This has to be better than losing valuable check-in information. I also agree with previous comments regarding storing of frequent companion details as per the check-in apps for NSW and ACT. The app could also do with a check-out capability same as NSW app as this must provide more useful information to the content tracers..Version: 1.8.4
✓ Needs urgent workThe UX for signing up for a new account is terrible, ie this feature doesn’t exist in-app. I tried on the website too, and same deal (had to use the live chat bot on the site to find out how to create a profile). This is a crucial missing feature from the website and the app at present. Considering we’re in a snap lockdown and contact tracing is more important than ever, it’s disappointing the app was released without this functionality..Version: 1.8.4
✓ Severely limited functions1. We need to access our own check in records! 2. We need to be able to check out! Updated in response to the developer’s response: 1. not allowing users access to their own data is not protecting privacy. The data is clearly stored by the vic gov for contact tracing purpose. Besides, there are other ways to authenticate users to the app/data. Please don’t make excuses for the incompetency of the app. 2. Auto check out is a nice but impractical idea. It means the contact tracers have to comb through extra people when a simple checkout would’ve excluded many people. Again, poorly thought out. Finally, do you really need two splash screens? Or is it to hide the slowness of the app launching. Hilarious! Cannot imagine the team is proud of this….Version: 1.9.1
✓ Service VictoriaI’ve been checking in via my camera and that seems to work, although the App icon disappeared from my iPhone some time back. But when I tried to load my COVID Cert the system appears to let it load, but as I have no icon I cannot access it. Tried to contact them by accessing the site using my email address and despite having a profile (accessible only via the App Store) the system tells me I don’t exist. So this means that if I was at a COVID site I wouldn’t have been contacted anyway because the system does not work. Tried to dump it out and start again but that does not seem possible either. Very poor!.Version: 1.14.0
✓ Favourites and multiple certificates1. Tried to upload covid certificate no luck. Should allow multiple certificates to be added for other family members who don’t have app access. Since you already enable multiple person check ins. 2. Please change format of Favourites location names. I check in at a few different favourited Woolworths but it’s difficult to read which Woolworths I’m checking into on my favourites list as they’re all described as Woolworths with each location hidden. You have to open the location to ensure you have the correct one. Hope that makes sense? Maybe if you change font size it’ll allow for more words to be displayed? Good app otherwise though.Version: 1.14.0
✓ Check-In needs more workCheck-in has improved somewhat over the various releases. However, more improvements are needed. 1. Display of last check-in location is, seemingly, hit and miss. I checked into five locations over the past two days, only two displayed the last location option. Why? 2. It’s my information, why can’t I retrieve a list, say, check-ins for the current day/week. I’m not suggesting this should be instantaneous, but perhaps an SMS to the registered number after a couple of hours. 3. I should be able to check-in a frequent companion with SAVED information using a single scan. 4. This may be fixed, but an early release required network coverage to work. If it still does, why not cache check-in information and transmit when coverage returns?.Version: 1.8.4
✓ Migraine Sufferers Beware!!The latest update adds an awful feature where as you open your vaccine certificate it raises the brightness on your screen to full without warning immediately after you click to view the certificate. I suffer from Chronic Migraine after a head injury and am out of action today after the sudden rise in brightness from lowest setting to full brought on a horrific migraine. If you’re affected by photosensitivity or migraine, please be careful! Services Vic - PLEASE REVERSE THIS!!.Version: 1.15.1
✓ Re-useable history (favourites)While it’s fantastic to see check in history, why can’t this be used to beat the queue and check into regular places without scanning again? A favourites list would be very handy for this purpose like an iPhone contact list is for messages and calls Also would be handy to have a digital drivers licence and Myki stored in there (or better still directly in Apple Wallet when IOS 15 launches).Version: 1.11.1
🙂 Service Victoria Positive Reviews
Service Victoria works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Service Victoria.
⛔ Service Victoria Problems
