Norton Device Care Negative Reviews

Norton Device Care App Complaints & User Negative Comments 2024

Norton Device Care app received 14 complaints, negative comments and reviews by users. Have you ever had a bad experience using Norton Device Care? Can you share your negative thoughts about norton device care?

Norton Device Care for Negative User Reviews

✓ I am told my subscriptionIs expired. I don’t have to renew until October or Nov. Why is it expired on my lap top. When I run the scan on my lap top it comes back saying subscription is expired. Don’t understand..Come on workdayVersion: 2.0.9

✓ Not working over a month…support is non existentApp worked for few days and then started giving an error at login around a month ago. Contacted support, got an acknowledgment but after that no update…followed up several times didn’t get anything.NortonUser2023Version: 2.0.9

✓ Fraud!I have several Norton subscriptions on my computer, and it said I got one phone screen protection for free. When I downloaded the app like it said, it wanted me to purchase the screen protection that it previously said was included free with my subscription. This should be prosecuted as fraud! It is just a marketing ploy to get more and more money. They did the same thing when I bought Privacy Monitor. They will only investigate ONE of the 63 violations out there per quarter! It will take 16 YEARS to get them all at that rate! Then they said, oh, you need Privacy Moniyir Assistant to do more. But I read about that one, and it is also limited to one per quarter. What a rip off company! I remember when Norton was trusted and had integrity..MegaritzMomVersion: 2.0.9

✓ App freezes up while trying to log onI’ve tried to register my phone using this App so many times it’s ridiculous, the App freezes up every time! I’ve deleted it and re-downloaded it so many times. I’m very disappointed with this..Bluemaxx65Version: 2.0.9

✓ Norton device care too many conditionsYou basically have to Guess which device in your family might break 30 days into the future. Then you get it fixed, have to pay $25 deductible and then only get up to $100. It would be much better if you have a device that breaks, then just register it to get it fixed..Miss lizzy looVersion: 2.0.9

✓ Watch out for automatic renewal “feature”When my automatic renewal Norton plan rolled over and renewed I got an email from a Norton that the device protection had expired. The app was reporting an error- chat with support told me I needed to reinstall the app. That should be automatic- seems lame and unnecessary to have to jump through hoops..Wmp10101Version: 2.0.9

✓ My iPad keeps loosing internet and restartingI have spent months dealing with this issue. So, I bought a new IPad, Same issue, took it it the geek squad... nothing wrong with it. Then I read the reviews and decided to delete your app and no more problems. I think it’s works great for laptops but not iPads. My husband uses my old iPad that, I did not download the app on, and no issues..RcridgwayVersion: 2.0.3

✓ One device is supposed to be included in my package, but they want to charge me extra!As others have mentioned, one device screen is supposed to be included at no charge for the package I purchased. You have to download a separate app to get the protection, but when you do, to add your device, they want to charge you extra! Scam. Disappointed in Norton..Metalchick9Version: 2.0.9

✓ UselessI don’t know that I’ve ever seen a more useless app. The only reason I downloaded it was to submit a screen repair claim (why you’re not allowed to just do that through their website I don’t understand), but it won’t let me validate my phone and therefore won’t let me submit a claim. When I tried to submit this feedback through the app, I got an error message that their email address couldn’t be found. Such a waste of time..Any-ol-nicknameVersion: 2.0.3

✓ Painfully slowIt shouldn’t be this hard to use an app that exists solely to purchase a “just in case” policy. Adding the device the app is on is easy. (Free offer anyone?) If you try adding anything else it’s almost impossible because of how slow the search is..Mman454Version: 2.0.9

✓ Updated StupidI’ve cooperated with Norton tech and provided screenshots. Now a different tech wants videos. In the account it shows the subscription for my device. This screen protection is part of my subscription. The useless app shows “0”. The stupid app repeatedly makes me sign in to my account insisting I update info which does not need updating. But after repeatedly doing annupdate anyway the stupid loop starts all over again. The app is worthless Norton. I’ve deleted / reinstalled repeatedly. It’s crap. I AM DONE!.Internet/TVVersion: 2.0.9

✓ Screen careIf the trouble with my apps! Customer service advised me to uninstall my apps because security pictures would not fit in my window. On re-downloading my apps screen kid did not have my protection listed and I had to put my credit card information in and re-pay for protection for it to be active when I already have protection. I hope Customer service cancel the fee So I’m not being billed twice. Otherwise I would be very happy. Thank you sincerely Vincent Rizzo.Vrizzo68Version: 2.0.9

✓ Total scamFirst app is clunky Next you are giving them permission to monitor everything including your audio and photos so they can protect your screen? Next the fine print is that they have a max of 100 dollar coverage after 25 deductible. (Screens cost about 350) Therefore the most you could get from this is 75 dollars if you broke your screen and jumped through all the hoops. Is your privacy and sanity only worth 75 dollars? If so, enjoy the false “protection” and if not delete this app designed to collect data. Frankly this whole thing is like a phishing scam based on fear of broken glass. I have used Norton for decades but their association with Life Lock and now this crypto mining nonsense is giving me great pause: may be time to dump Norton as these behaviors decrease my security, not increase it. PS most of the positive reviews they include about this app have nothing to do with the app. They are about Norton antivirus. If this company wanted to be honest with its customers it would remove all the ratings not about this specific app. They won’t do that because their average score would likely drop to the 1-2 range..RandyopinesVersion: 2.0.9

✓ It gives Norton a bad name!First, I don’t know how this app can be rated at 3.5 starts since when you reviewed all reviews it has 50 with 1 star, 1 with 4 starts and 4 with 5 stars. That will give you an average of 1.3 stars and it will truly represent this garbage of an app. It is a complete waste of time. The only reason I even contemplated downloading the app is because of the name Norton and an email from Norton offering it as a loyalty and auto renewal gift. It never worked, I spent way too much time with customer service and sent them pictures and videos as requested only to end up with and app that doesn’t work. I also uninstalled it and install it again every time they asked me to do it with the same crappy results! Now they just told me today that they finally resolved the issue to please download the app again! Well jackpot, now it doesn’t even download! Waste of time trap because if it wasn’t Norton I wouldn’t even try it..IceMan357MagVersion: 2.0.1

Norton Device Care works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Norton Device Care.