E-PASS Toll App Negative Reviews

E-PASS Toll App App Complaints & User Negative Comments 2024

E-PASS Toll App app received 17 complaints, negative comments and reviews by users. Have you ever had a bad experience using E-PASS Toll App? Can you share your negative thoughts about e-pass toll app?

E-PASS Toll App for Negative User Reviews

✓ Forced Sign UpAfter being charged for pay by plate since i use SunPass, I am basically forced to sign up for E Pass and switch since I get charged twice and no one cares. Now that I'm signed up it will not let me add another car or buy another E pass for the other car. This app is as useless as the customer service reps were on the phone after i was hung up on 4 times and finally got thru to a human an hour later..Wizard:)):))Version: 2.33

✓ ALREADY HAVE SUNPASSMy card changed unknowing to me. Did not put new numbers in my EXISTING SUNPASS. Would not give me option to register that already paying account to pay. Had to go through like I had no account. This needs fixed. Called before and said I must go through this app or pay double! Why can’t you bill my already registered account on file!! That’s why it is there..George knowsVersion: 2.55

✓ A SCAM!!! Overcharged $1200!!!!This app is terrible and I emphasize nobody use it! My only incentive was to use it for the discount, however after installing the app and attempting to make a payment with my debit card the app declined it multiple times, as well as my credit card, and third card. After being fed up I called Epass to pay the bill. After getting off the phone and checking my accounts I see I have one account charged 4 times for $150 my credit card 3 times for $150 and separate debit card for $150. I have spent the last three days disputing it with Epass for them to say they don’t see any of the charges after me going in person, showing them their app!!! And the statements from them on my account they still say there is nothing they can do for me as now I have to get a new wallet of debit cards and while my banks dispute it with them. 10 for 10 would never use again ‼️‼️‼️ And I am not the only person who had this issue..Davon V.Version: 2.38

✓ Crap AppThe mobile app is not at all good the account balance keeps showing wrong information. If i have $2.33 as account balance how can i owe $154. If the invoices cannot be shown correctly on the account balance then whats the use of the app. Speaking to customer care person informs me that the mobile app does not show all info as the webpage then why to have a mobile app in first place and get fooled for more money.Ruchit0622Version: 2.55

✓ Don’t bother if you’re a touristAs usual, no recognition for a world that exits outside USA. When you sign up, only a US address, US phone number, and US driver’s license is accepted. As such foreigners renting cars are discriminated against because they cannot use ANY of the Florida toll apps & are forced to pay MORE..Matthew Carr-GommVersion: 2.54

✓ Doesn’t work for Rental VehicleI’m trying to avoid excessive rental car toll fees but this app doesn’t provide that option. It has note and a process, even says can enter “past dates” but the programmer forgot to allow “past dates” so the app is useless unless you activate it prior to traveling the tolls. Also, it has so many different tollway bridge turnpikes, that if you travel as a visitor it is too expensive to just drive Willy-Nilly or even select all options because the account requires you to prepay with the basic being $25..Quadrin68Version: 2.58

✓ Site/app security in questionA couple days after setting up my EPass account the credit card I used for it was used to make fraudulent purchases. I hadn’t made any purchases since paying for E-PASS or made any purchases outside of my typical locations in the past months other than signing up for EPass. Could just be a coincidence, or not....Tyler-7lafVersion: 2.37

✓ Painful inputNo integration with password manager and no camera capture of the credit card means lots of time spent signing up and entering days the painful way. Could be much easier. Also, I had to enter some info twice (eg license plate), once when paying and the second for the account. Then the app crashed on me. Wish the UX was much better..Helmut.von.schtepeutzVersion: 2.55

✓ Double payingI have a SunPass but this is forcing me to set up another E-ZPass and pay double the toll when all my info on SunPass is up to date but it never shows. I cannot understand what the difference is between all the charges and what road is an ex pass road and what road is a SunPass road. There is jo clarification and everyone had my credit card numbers. It’s just feelings like confusion and fraud. How does the average person without apps and the ability to wait on the line over and over navigate. You give and you just pay twice bc you feel threatened and it like your only option to not have problems with the law..Nicole sutton tampaVersion: 2.55

✓ App as written works fine - lacking basic functionalityFrom a user perspective, this app needs to be more user friendly. Users should have the ability to add multiple invoices to the cart before paying which will eliminate the need to add payment information multiple times. Also, please add Apple Pay/google pay/paypal or other wallet type of payment options to enhance the security and make paying invoices a little less cumbersome..April33171Version: 2.70

✓ Stop with the forced updatesI don't care what the app is, it's really frustrating when ANY app forces you to complete an update to use it. If you put out an update, give us a screen pop allowing us one or two uses before being forced to update, especially with non-critical apps like this. I need to add funds before I get on the road. Instead, I'm leaving you this crappy review because that's what you deserve..RDU06Version: 2.56

✓ IneptitudeThe sun pass and e pass system is totally inept. I constantly have to reinput my card # and even when I add money to my account I still get toll by plate notices all the time. Then the login and transponder and UTC and reference number etc…. Creates a ridiculous logo scenario. Merge sun pass and E-PASS and get rid of the systems you are both using. I’m tired of fixing problems for your system that doesn’t work..J.D.CarVersion: 2.55

✓ Need to be fixedThis app would be great if it allowed you to fill in your card details correctly and let you save them. Then I tried to give feedback on the app by asking them to fix it and it wouldn't send because I need to give "correct feedback". This app is weird. The only good thing is I can quickly check my balance but I have to get on my computer to do everything else...so what's the point of the app?.LeaC2388Version: 2.37

✓ Unable to connect to E-PASS.So I’ve purchased the transponder. I’ve paid the minimum $10 to open the account. And now, because neither the app nor website are functional, I’m having to pay the toll anyway. Great work, team! Specifically, when you attempt to sign in, you *might* see the E-PASS logo animation, then you’ll almost certainly get an “Unable to connect to E-PASS” error. I was able to sign up through the website (rest assured, they’ll take your money there) but now I’m unable to sign in here or add a transponder there. Fun times..Clark W. Griswold, JrVersion: 2.42

✓ Useless appI have a sun pass account, but for some reason my toll pass wasn’t debited on one day going through a CFE e-pass toll. I get a full charge bill in the mail from them saying I could save 40% on this bill if I get an e-pass and download the app and pay. All I had to do was follow their steps, which I did. Lies, all lies. Not only did they require I deposit $10 into my new account to activate it, but the bill I tried to pay and get the 40% off had me use a CC and pay full price. So, now I have an account I don’t need since I plan to continue using my sun pass account and not this one..SweetbhunnyVersion: 2.42

✓ Absolutely Horrible ServiceI have Sunpass but received bill for E-Pass. When I contacted SunPass as E-Pass statement advised to contact if I have a SunPass account they could find no issues as to why payment was not pulled from my SunPass account for the E-Pass charge. Yet still I was advised I don’t need an E-Pass account - and not to create one as I may be charged double! Well I had to in order to pay the toll! Outrageous! I still have to pay the bill - full toll fee even though I have the SunPass. So obviously I created the E-pass account. How is this so unorganized especially for someone being responsible and having the SunPass that automatically reloads with funds to pay all required tolls! This is awful and needs to be fixed!.Jezebel6Version: 2.58

✓ ThievesAll they want to do is take your money and make you switch from one toll agency to theirs.. had to pay them money because they refused to use my SUNPASS account even though I have a positive balance and was told I could make an account with them to get a discount but had to close my SUNPASS account and if I didn’t they’ll just double charge me. Now that’s a new version of highway robbery. No matter what it’s the state of Florida and I have a toll account. Fix your system because it completely broken. You guys are Trash!!!.CloudChaser87Version: 2.42

E-PASS Toll App works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact E-PASS Toll App.