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PokerStars Casino - Real Money App Complaints & User Negative Comments 2024
PokerStars Casino - Real Money app received 33 complaints, negative comments and reviews by users. Have you ever had a bad experience using PokerStars Casino - Real Money? Can you share your negative thoughts about pokerstars casino - real money?
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PokerStars Casino - Real Money for Negative User Reviews
✓ Trouble withdrawingHave some winnings from slots and site will not allow withdrawal into my banking account which is how I placed my initial deposit. What’s up with that??? Cashier system is not user friendly and offers no other way to withdraw except for using Skrillz. What if a person doesn’t want to use this? Where are options to withdraw by Venmo, PayPal, Credit Card? Just Ridiculous and a Hoax. DO NOT DEPOSIT YOUR MONEY TO THIS SITE - Use BetMGM, Draft Kings, or FanDuel instead, they are more legit..Version: 3.62.33
✓ Worst so far in PAI have used just about every legal casino app in pa and this is by far the worst. Maybe 3-4 slots worth playing out of 127. Two of which did not work at all for over a 5 day period. These including fortune coin and divine fortune(popular slots). Their house slots are boring. besides the “frog of fortune”. Which you might get lucky enough to get 1 of 20 played out bonuses. Sign up Promotion is trash. if you win on any of your bonus,it will then make you meet a set wagering match amount which is a joke. Basically you have to win what you just won multiple times for it to by any means be yours. In other words save your money unless you plan to play poker. I do not. so I have no comment on that side of the app. From experience id definitely choose a better option DraftKings/FanDuel/BetRivers/barstool Sportsbook..Version: 3.64.31
✓ Waste of timeDealing with this terrible app all night. I downloaded the app and deposited $100, only to find out I did not opt into the deposit match. Spoke with chat support, they said I can withdraw my money and get it between 3-5 business days from today, then opt into the promotion, then make another deposit. I would then be all set. I deposited another $100 and see that my balance is only $200, no deposit match. Tried getting support to fix the issue, but instead, they flagged my account for fraud, asked for more documentation than a mortgage lender, and still they can’t verify my account. I asked them to return the deposits into the original payment method, and they keep sending me canned responses indicating that they rejected my documents. Honestly this has been very shady, I wonder if this is really stars casino or if I have been had by hackers. So annoyed and just want my money back….. don’t do it folks!.Version: 3.51.1
✓ Deleted same day!For starters, the app freezing an insane amount. I had to constantly close and reopen the app and go back to the game I was playing only to get through two rounds and then the app froze again. I had no other apps open, etc. and this is the only casino app I had issues with freezing. Secondly I was supposed to get a $100 casino credit upon signing up only for them to not give me the option once I actually signed up. I was stuck with a deposit match offer that I did not want. I reached out to customer service about four or five times. They told me they would add the credit, but it never happened, and they gave me a really hard time about it. Won’t be continuing to use PokerStars..Version: 3.59.21
✓ Not pleasedI have so many issues since enrolling in to this site. I’ve used many other sites and have not had any issues. First when you have an issue it takes multiple days to get a response and multiple requests to get help. Should have live chat capability. Now I’ve deposited money using welcome2 bonus after the awful experience with the first deposit and now I can’t play again because my dep and bonus isn’t loaded to my real money play balance and again sent emails with no response! I guess I’ll have to inquire multiple times once again to get resolved. I’ve spent more time trying to get issues resolved than I’ve done playing!.Version: 3.28.1
✓ DO NOT ADD MONEYYou will be kicking yourself for downloading this one. If you’re (un)lucky enough to get a chance to play, you will see a very low chance at getting any return. The welcome bonus is a SCAM. You will cover $250 in real money for $500 in casino play, with a long amount of play needing to qualify to ever turn that into real money (about 10k in wagers). Eventually you will log in and location services will no longer work in the games even if it works at login. Then when you go to withdraw your money, it’s about an 5-13 day process. Don’t use, theres much better apps on the market.Version: 3.28.1
✓ Geolocating IssuesThe app says your location is verified but when you click on a game to play, it says it can’t verify your location. I have an iPhone 10. I contacted the casino and they said they weren’t having any issues with the app. I contacted Apple and tried to see if it was my phone. Couldn’t find anything wrong. I have iOS 13.5, not sure if the app is compatible with that. So, I haven’t been able to play. I’ll have to find another online casino..Version: 3.28.1
✓ No payout for hitting green 0I placed a dollar on black and said “watch it hit green 0” and ofc it just so happened to hit! But I didn’t get paid and decided to contact support to complain and ask why I received nothing. There system showed I only bet on black and that I lost… if you can’t payout a win to someone, how is anyone playing on this?? Stick to fanduel, dk or ESPN bet. Customer support basically wrote me off like I would come and lie about $36. Fine, enjoy the dollar, I’ll take my hundreds elsewhere that actually pays or at the very least will compensate..Version: 3.69.30
✓ InconsistentI had a withdrawal actually multiple withdrawals this morning and they withdrew it from the wrong bank account an account it doesn’t even exist anymore. There is no customer service or way I can contact these people also it doesn’t load my winnings right away which I find extremely weird something is definitely wrong with it. I am hoping I can get my money back because now I lost all of my winnings and I needed it..Version: 3.63.40
✓ Terrible don’t waste moneyTo whoever says they win right away is bogus and straight lying. I know everyone that’s played out money in and they have spent hundreds of dollars all bets around even playing card games and they lose all of their money because it’s how it’s set up. How you gonna let me play $50 on casino games on one single game and not give me free spins until the last spin which gave me a .50 cent bonus. I’ll stick to my other apps. This one takes your money with no mercy lol.Version: 3.43.0
✓ Worst AppBlackjack. Press your bet, lose. Lower your bet and win. Dealer hits 8 on 13 and 5 on 16 over and over again. You hit a 12 and draw a face card every time. Dealer has a face card showing about 80% of the time. If you have 20 off the bat, mine as well chalk it as a push or loss, cause 20 never wins. Anyone who knows blackjack cannot take this serious. I had the dealer run off a 9 card 21 twice in 3 hands when I had 20 off the bat. Any serious gamblers, STAY AWAY..Version: 3.32.3
✓ BlahhWhen I first played I was winning pretty good! Now after some months I can play a game and spin 30 times and all I’ve won was 20 cents no matter if I’m betting a dollar or 20 cents 🙄some of the games have glitches taking more cents from me than I’m betting or my money amount shows symbols instead of numbers and I’ve reported these issues numerous of times months ago and I haven’t heard anything back. I believe they just let you win good in the beginning to get you hooked then after all that all you’re doing is wasting your time and money!! I’d recommend chamba casino! They are fair with winnings..Version: 3.51.1
✓ Worst app everNone of the games work at all won’t even load and then in their promotion they tell you you sign up spend a dollar and you receive $100 nope liars you get $10 a day of the hundred dollars they were supposed to give you you don’t get the hundred at once half of the games that you get for your 50 spins free don’t even give me your 50 spins don’t even work. This is the worst app ever and I will never ever play on this app again I’ve spent hours on this app trying to load games and they don’t work at all. None of them, not even the one you’re supposed to get your free 50 spins on. I will not recommend this app to anybody at all and as soon as I’m done with my spins, I’m deleting it worst app Doesn’t even deserve a star at all.Version: 3.67.20
✓ No longer worksEver since I updated to iOS 14.7 the app doesn’t even work right, I cant login half of the time the app just times out or crashes, or once I do get into the app I cant even get the daily bonus because the challenges tab won’t open. It just loads forever and then closes the app. This is disappointing since I play this regularly. I won’t be wasting my money until this is fixed..Version: 3.43.0
✓ Horrible Casino SiteI have never used an online casino that made you jump through so many hoops to deposit money. On top of that, every other time I use the site, I’m chosen for a “random” security check. To make matters worse, the help section doesn’t work at all, even the option to close your account errors out. I would give zero stars if that was an option..Version: 3.70.30
✓ I play to winI play casino games to win, which means I always check reviews about how the withdrawal process has gone for players before me, and when I downloaded this game the interface looked so attractive I really wanted to play it, however, the withdrawal process as reported is utter garbage, therefore I will not be playing this platform at all. If they clean up their act, I would love to deposits my money here, it looks lit..Version: 3.40.1
✓ TerribleI downloaded app, deposited $30. Tried to play and then all of a sudden it said my account has been picked for a security check. Then I’m getting emails saying they need my license, debit card, copy of a utility bill, bank statement, etc. I said absolutely not will I be sending over all that information. They will not give me my money back unless I send all the info through. Not that it was a ton of money but it’s the point. When I signed up if they specified all of this I wouldn’t have signed up..Version: 3.42.0
✓ Worst online welcome bonus stipulationsI signed up a week ago and received my first (of three) advertised welcome bonus. I played the amount required before you can take a withdrawal (as most online welcome bonuses work). I then withdrew the remainder of funds I had left. Today I went to make my second of three welcome bonuses deposits and was told since I made a withdrawal I am no longer eligible for any bonus. I have used many online gambling sites and have never heard of such a requirement. So thanks but no thanks, I will continue with other sites who appreciate my business..Version: 3.22.0
✓ Don’t Trust!!! Deceiving Bonuses and Play!I play on other real casino sites, and thought I’d play this one. Especially since they offer $100 in free slot play or a match. When I joined, I was surprised that the free play was spread over 6 days and you have to use real money to win and open chests to receive the free play on preselected slots. You start on day 0 and get a chest with like a 20 cent win. On day 2 which is really their day 1 I did win 50 free spins but I needed to fill the chest meter to open it. I played over $50 and was only halfway through to opening the chest. I stopped there. The site is very deceiving in their bonuses. However, I did deposit and withdraw using PayPal and I received my money same day. So I tried and played, lost some real money but got out before it was a lot. I don’t recommend this site. If it’s this deceiving to start with a new player, I don’t trust playing nor getting help down the line. I did have a few instances of playing and winning then the site crashed or rebooted and my win was lost. Just too sketchy to continue playing with real money. Especially when there are other sites that are more trustworthy and forthcoming with their bonuses..Version: 3.61.31
✓ Horrible online casino/save your moneyDownloaded this app because someone said it was decent. That was not true. I set up my account and deposited money as an echeck. So it updated and reflected the money I deposited but wouldn’t let me use it. I contacted support and they informed me it was because of the form of deposit reflecting as an echeck. It had to clear which will take a week. This is such a run around. I use another casino app the same way and it lets me spend my money as soon as I make the deposit. So my advice would be not to waste your time on this casino at all unless you have a week to burn..Version: 3.27.1
✓ Glitching - Cannot play, cannot do a withdrawalHave a little over $200 sitting in account - cannot make a withdrawal against it. Cannot play, getting error saying unable to determine location. Although I’ve tried other devices and connections and was playing from same phone and connection earlier that day. Gives fix of live chat, click on live chat, get error showing live chat not supported, will be corrected with next update date. Send in help ticket, revives a message back saying multiple users experiencing similar issue, days later no resolve..Version: 3.48.0
✓ Poor casinoYour casino never pays anything you deposit and you never get any bonuses and when you do receive a bonus and never pays anything so all the casino is designed to do is take your money and give you no bonuses at least if they gave your bonuses at least it would give you something worthwhile to look forward to, but your casino doesn’t even give you the bonuses and when it does like I said it doesn’t even pay it sentit’s not worth it. That’s why I think you deserve a star rating..Version: 3.69.30
✓ ToolsFirst and foremost I am not one who normally does negative reviews but this experience has been stupid, aggravating, and a waste of time and energy. My WIFE and I share the same bank account so they flagged me asking for verification of identity. My SS card DL , DOB along with my wife’s was uploaded in email as per request by stars!! After numerous emails they canceled my account because of association with my wife’s account REALLY.....call me dumb but I was under the impression that married couples are in association with one another!!!! I actually have a marriage license to prove that.... I am just glad FanDuel is a great site for no hassle all fun online gaming!!!! I highly recommend them Minus 5 stars.Version: 3.39.3
✓ Don’t waste your timeI downloaded the app and loaded $100. I played and lost. So I like anyone else deposited another $100. On the first spin, I got a message, you are in verification. Security will reach out to you shortly. Never received the request. Went back and forth with live chat, they are unable to help. You must wait on email. Then instantly my “restrictions and limits were removed”. I thought ok, am just being sure it was me. I of course lost again and was like ok another $50. As soon as that was approved I was locked out and under investigation. Due to me wagering on 2 different games (closed one and started a new one) I was suddenly under investigation because they weren’t sure who I was after providing birthday, social and all 3 questions that no one else is supposed to know. Unfortunately they are unable to help me for 7-10’days and I’m unable to withdraw any funds until I provide more information such as bank account and routing numbers and an official bank statement to show I own the account. Something doesn’t sound right and honestly you should read all the reviews. They take your money and lock you out..Version: 3.67.20
✓ If I could rate 0 stars, I wouldNow this being a casino app, it’s clear that you know that’s you’re likely going to lose money, which is fine. However, losing money because the app is so glitchy, games work about 2 percent of the time, and the game selections are pretty abysmal, is a bit depressing. There are a few games that wind up in a bootloop where you can’t actually play the game. The welcome bonus doesn’t actually seem like a bonus at all. 50 dollars free credit requires you to play at least 300 dollars at a minimum to actually make a difference, and locations resetting every 7 seconds seems like this app was an after thought. If you were interested in playing the game because it seems fun, don’t do this to yourself. It’s awful..Version: 3.39.3
✓ Just awful customer serviceI downloaded, deposited and played the slots on PokerStars. I got the bonus match and won a large amount of money. I then decided to withdraw and call it a good day, that’s where the problem started. My winnings were put on hold and I was locked out of the account and I found out through (a million) emails I was told I have to verify my identity. I sent through their ONLY form of communication and email my life story with documents to prove it. So after a few more days I was finally cleared only to be limited on how to withdraw my funds which by the way 2 sources I have never heard of, but I made an account with one of the sources and now the funds is back on hold to verify my credentials with the the only option they gave me to send the funds to in the first place. I believe if the amount I won was smaller I would not be going through this. They set you up to play only to set you up for grief if you win. The next email I plan to send is to the BBB with screenshot proof..Version: 3.40.0
✓ Computer wins don’t playI write programs. I also was a dealer and play a lot online. This is one of the worst black jack apps ever. It lets you win small bets. As soon as you increase a lot, black jack for the dealer. I tested this theory many times by placing $5 bets and it let me win. I then bumped it to $100 and blackjack dealer. Went back to $5 bets and I won. I placed multiple bets with $100 in a row and as many as 3 blackjacks in a row. This is a rip off. Do not play go to FanDuel live dealer..Version: 3.42.0
✓ Go somewhere else1. Never received a deposit bonus of any kind, changed my 4 game parlay mid game with out any notification.. Bought in started playing black Jack.. enjoyed it.. buttons randomly overlapped causing accidental stands or double downs.. when I sent them screen shots of my issue they said it was a “screen problem” on my new phone which has no issues.. lol.. then offered to do nothing...Version: 3.46.0
✓ Scam bonus programThe site is very user friendly. However, there bonus program is a hoax. I deposited $50 and they gave me $50 free dollars to play with. The kicker was I had to earn what they call 500 redemption points. You quite literally have to wager AT LEAST $2500 to unlock the measly $50 in bonus cash. I think I wagered roughly $5000 and didn’t even get halfway to unlocking my bonus money. Oh and you cannot touch your principle balance until you unlock or surrender your bonus. I don’t recommend this site and there antics are all!!.Version: 3.41.0
✓ GUARANTEED TO LOSE MONEY STAY AWAYEverything was going just fine when I first downloaded this app until the day with through money from my PokerStars balance. Directly following that there was a very noticeable difference in the fairness of all of the games and instantly became nearly impossible to win money. Once I wait to money from my balance the dealer suddenly started every single hand with a 10 or ace well I continuously am still getting the worst mathematical starting hands possible on just about every hand for over an extended period of time now and only seems to be getting worse. If you’re looking to lose money at such a rapid pace to the point where it will make you sick to your stomach then this is the app for you. You may be able to win for the first month or two you download the app but I have heard from multiple sources that they have experienced the same exact issues that I have been dealing with for months now and is the definition of unfair and great.Version: 3.46.0
✓ Issue with withdrawalPlayed thousands of dollars on this app and have withdrawn multiple times and never had any issues until last week. Now all of a sudden I did not get my money transferred into my bank account and it’s been a week since the withdrawal. Customer service said could take up to 4-6 weeks to get it all figured out. 🙄🙄🙄 so I will be going to another app and deleting this one unless they can get my money figured out in the next 2 days!!!!.Version: 3.53.0
✓ Thieves and CrooksI made a deposit and attempted to withdraw and each was denied multiple times for different reasons. It was only until I told them via email that I will take to social media and notify the Michigan Gaming Board that I received a reply that my withdrawal was approved. They deactivated my account afterwards so hopefully I get my refund. They froze my account as if I did something wrong see the cut and paste below Could you please explain why you wish to withdraw your funds immediately after making a deposit? We have an obligation to understand the reason for the movement of money on our site. We need to know this information so that we can comply with relevant rules and security regulations. Your recent deposit and subsequent withdrawal are unusual because we are not a bank or a money transferring service - deposited funds should be used for gaming activity..Version: 3.40.0
✓ Beware of withdrawal rulesThis is one of the only casino sites I have seen that put a 7 day hold on instant bank transfers so that is something you need to factor in. Also they combine deposit amounts meaning if you deposit $500 and lose it all and then deposit another $500, you can’t withdraw until both the prior deposits clear the 7 day rule. That doesn’t exist for PayPal deposits but I would steer away from using PayPal as PokerStars makes you withdraw with the same source you deposited on and that subjects you to the new PayPal tax laws. I would 100% say try fanduel or draftkings over this site in a heartbeat. I don’t see any real issue with the games but they bother you everytime you log in with enabling notifications and that becomes cumbersome.Version: 3.59.20
🙂 PokerStars Casino - Real Money Positive Reviews
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⛔ PokerStars Casino - Real Money Problems
