Electrify Canada Negative Reviews

Electrify Canada App Complaints & User Negative Comments 2024

Electrify Canada app received 45 complaints, negative comments and reviews by users. Have you ever had a bad experience using Electrify Canada? Can you share your negative thoughts about electrify canada?

Electrify Canada for Negative User Reviews

✓ No supportI am having the same problem. Everybody else is having being stuck in the privacy screen. I’ve contacted them four times now and no one is addressing this. Terrible terrible customer support..Steffer25Version: 7.1.8

✓ Oops!Oops! Quelque chose d'inattendu s'est produit. Veuillez vérifier votre connexion Internet et réessayer..MarkloufVersion: 6.15.41

✓ GhastlyNo instructions guidance hints. Useless.HguiuhrggfdsiojdsVersion: 6.15.50

✓ Does this even work?I have a CC on file in here, refill $10 when it goes below $5, and somehow I have $0 available… ended up just using a CC at the charger..LittleJoe05Version: 4.20.0

✓ Cannot activate appApp is stuck at privacy policy message, cannot get past and support is of no help. This is the EV revolution..GrinthockVersion: 7.1.8

✓ App is brokenApp is broken since the last update.Hamza.khan871Version: 7.7.2

✓ App doesn’t work22 mars Application ne fonctionne plus car reste figer a l’avis de mise a jour. Bouton vert ne fonctionne pas.Eric audiVersion: 7.1.8

✓ Unable to add the pass to Apple WalletSomehow the digital pass disappeared from Apple Wallet and now I’m not able to add it back with error msg “There was an issue adding your digital membership pass to your Apple Wallet”. Tried rebooting the phone and removed/re-installed the app but still got the same error. Please get it fixed!.Nobita_ShizukaVersion: 7.4.6

✓ Needs a lot of workTesla owner, used this for the first time. Very slow charge in Golden, a bit awkward to set up, unhelpful customer service. Big contrast to Tesla’s setup!.T_khanerVersion: 6.15.50

✓ Cannot sign up with password managerUnbelievable that in this day an age there are app developers who do not integrate with password management tools and even worse does not allow pasting a password into the password field at sign up! I am not typing in my lengthy secure password by hand. This is idiocy..Al KeeVersion: 4.20.0

✓ Can’t complete process, fails at Auto-ReloadInfo doesn’t save on the app, no one answers the toll-free number. I wouldn’t waste my time with this app if I didn’t have a dealer promotion. I would give zero stars if it was possible. Terrible!.987AxpVersion: 6.15.2

✓ Just use your credit cardAwful app for me. Much quicker to just tap my credit card.BpthefotoguyVersion: 7.9.0

✓ Increased price by 120%I used to charge until full for 20 dollars, now they changed to 70 cents per kWh. Based on my car’s efficiency, it is equivalent of 17L/100km as a gas car. Lol never gonna use again. Crazy pricing.DesgggongVersion: 7.9.0

✓ Oops!App impossible à utiliser… aucune connexion!.JR2+EVersion: 6.15.41

✓ PathétiqueImpossible de me connecter à ma borne. Toujours le même message d’erreur depuis juin…. Pathétique.CharlesGarneauVersion: 6.15.50

✓ Cannot sign upWhen trying to activate my plan I'm presented with an error message: "error occurred while communicating with the gateway"..Nic.wallerVersion: 6.15.2

✓ Worst app everSuper slow, cannot add any car, they dont even reply to support request….Strek22tsVersion: 6.15.50

✓ Still haven’t managed to sign upDespite the negative reviews, I decided to try and sign up. Has anyone supervising the app development actually tried to do this on an iPhone? It’s a clown show. Fields are improperly identified (e.g. my phone tried to enter a suggested password in an email field). You can paste into some fields, but not others. If I’m trying to use a secure password, I don’t want to have to type it out! (I use a password manager, like any intelligent person) If you don’t get to the end of the process, you can’t come back to it later, you have to start from scratch. S#!t show..Mon MonqueVersion: 4.18.0

✓ Infuriatingly badI couldn’t get the verify button to link through properly and then when adding my card for the plan apparently my postal code isn’t a valid postal code, nor was any other postal code I’ve had over my lifetime. Nor were the postal codes of any of the businesses ive worked for. This app is infuriatingly bad and I wish I had just started charging instead of wasting my time with this..CccthenirVersion: 6.15.41

✓ Steep Price Increase RecentlyIf you charge fast (100kW+), the price has just gone up by over 50% with their switch to price per kWh. I previously averaged $20/charge, it’s now over $30/charge..SG8675309Version: 7.9.0

✓ Poor T&CsThe sign up process requires one to consent to device notifications from third party providers (notification spam) and emails including “other offers” (email spam). This seems wholly unnecessary for the purposes of me paying money to put electrons in my car..SharikiVersion: 4.15.0

✓ Can’t sign inI tried to take advantage of the Pass+ membership & forced myself through the painful signup process that is long & does not allow auto fill. Once I finally got in & verified the email address it prompted me to sign in again, except the password didn’t work. So I reset the password several times. Password managers are not supported & pasting is disabled, so I had to retype a long password each time. I gave up. Back I go to spending the first 10 minutes of each charge trying to get the physical credit card machine to work..BenlovesbikesVersion: 6.15.2

✓ Outrageous PricingWill only use as a last resort. $0.57 a minute is ridiculous.._Cari_Version: 7.3.6

✓ No CarPlayIt’s strange that there is a CarPlay app for Electrify America, but not one for Electrify Canada. In fact, it’s strange that there are two apps at all when a lot of us drive over the border and use apps in both countries..WilDoggoVersion: 7.10.1

✓ Impossible de me connecter à ma nouvelle borne via mon wifiEst ce vous avez une idée de comment me connecter à ma borne.j’arrive au niveau wifi et sa bogue.LizzozoVersion: 7.1.8

✓ Mediocre implementationThis charging network is very unreliable. Typically 2-3/4 chargers will be either broken outright. Or not working properly. A big gripe is the extra “continue” dialogue after charging is initiated. Which no other charger has and often leads one to walk away before the charger actually starts. One good thing is that you can tap a credit card and don’t NEED the app. Overall not so good..Steve1515Version: 7.6.7

✓ UnreliableWas a hassle to connect, took forever as it froze several times. Drops off from wifi now and then. I don’t see any added benefit of using this app, unless there are some much needed corrections..Rach18759Version: 7.4.6

✓ No live data without minimum payment and noAs a first time user (guest) i’m fine paying credit on demand however i wanted to know if the charger would be available- so installed the app but you can’t see live data without signing up ... OK but you can’t sign up without paying a “minimum” amount of $10 that is all fine if you plan to use the network and app often but i don’t know if i do — hence trying the app — and was immediately paywalled bad first experience (note have used other apps for Canada charger and they don’t require this).Fermmy-iphone (win10)Version: 4.18.0

✓ App doesn’t workThe App is stuck on the privacy policy and the green arrow does nothing to get to the next page. So can’t top up the wallet, had to pay at the high rate the last time I charged.CyperjediVersion: 7.1.8

✓ VERY disappointedMy first attempt to use this app & company was very frustrating. There are 4 chargers at the Canadian Tire in Kelowna BC: one was out of service, one in an endless loop of “preparing” or some other vacuous message, and two showed as operational. The “tap” pad on the one I used was non-functional and so would not recognize my iPhone, so I had to use my credit card at a higher cost rate. Yes, NFC works on my iPhone for every other Apple Wallet card so that is not the problem. I will complain to Electrify Canada but that is a waste of time I should not have to endure. Oh, and there was no help line phone number that I could call in the “help” menu on the charger. Inexcusable..Dave2CRVersion: 7.5.1

✓ Can’t even use the appKeep showing “Oops, networking issue….”.Dyn.allenVersion: 6.15.50

✓ UselessI have the app but annoy get past the “Our Policy Has Changed” screen. The green square with the arrow does not respond to touches. Impossible to go any further. Too bad. I was going to try one of their charging stations today..Dwitt3234Version: 7.1.8

✓ Zéro fiabilitéCette application ne fonctionne à peu près jamais… Aucune fiabilité… Une des pires applications jamais vues… Je ne comprends pas que Audi se soit associé avec eux….Charles123rVersion: 6.14.6

✓ Bad app, poor customer service, horrible charging stationsUser experience on app is horrible. Couldn’t not input credit card details without error. Finally figured out that you can’t have spaces between the postal code. The developers should be considering these small things that make a big difference. The chargers themselves are useless 90% of the time. When I plug them into my brand new Audi Etron, the chargers do not recognize they are plugged in. Even with 30 minutes of free charging through Audi, this program is a joke and not worth the hassle. Customer service is non existent..Rainbow warrior 1824Version: 6.15.2

✓ Still missing CarplayCarplay is still unavailable making using this app illegal while driving in Quebec. All other ev charging app support carplay, electify america app do support it. Wake up Electricity canada.GingmarVersion: 7.10.0

✓ Electrify Canada n’est pas le plus vaste réseauAffirmation mensongère Electrify canada n’est pas le réseau le plus vaste au canada C’est le Circuit électrique suivie de Tesla.Mpi123557889Version: 4.18.0

✓ Awful support, terrible app, doesn’t workSupport is non existent I signed up for monthly membership and now I cannot access the app to cancel as it is stuck on the policy update splash screen and no gesture will allow me to bypass. Support has done nothing to help me..Darin72Version: 7.1.8

✓ Ne fonctionne pas…L’application n’arrive pas à se connecter, aucune utilité malheureusement (v6.15.41).PanoufVersion: 6.15.41

✓ InutileL’application n’arrive même pas à accéder à l’Internet..GargamelBleuVersion: 6.15.41

✓ Service client -10/10Je suis un nouveau client de Electricity Canada et je peux vous dire le service client, il est très décevant. Je suis incapable de parler à quelqu’un qui parle français, il faut qui fasse à faire avec un traducteur pour me parler. La ligne téléphonique a coupé 2 fois lors de l’échange téléphonique. J’ai du rappelé un autre jour pour que mon frère qui parle très bien l’anglais appel et règle mon problème. Je n’ai pas eu le service en français mais mon problème a été réglé. 10 jour plus tard, je reçois un appel de Jone de Electricify Canada. En me disant que c’est pas possible le remboursement. ( je parle a 2 personnes et les 2 personnes me dit pas la même chose), donc j’ai tout de suite demander a parler a un supérieur, mais aucun supérieur ne parle français. Mais Electricify Canada offre le service en français. J’ai tenu mon boute et après 1 heure de temps au téléphone, Jone de Electricify Canada a fini par me raccrocher au nez. Merci Electricify Canada pour votre service en français.J. GauthierVersion: 7.3.3

✓ Not goodAs an earlier reviewer indicated, the terms and conditions are outrageous. I don’t need more spyware. I’ll just continue to rely on Tesla Superchargers and other third party suppliers..PaulEnviroVersion: 4.17.0

✓ Unreliable charging networkAt any given time, half the chargers or more are out of service.Meister77Version: 7.7.3

✓ Difficile de créer un compte et impossible de se connecterTrès difficile de juste créer un compte. Après plusieurs tentatives avec plusieurs mails lorsque je réussis à créer un compte il est impossible de se connecter avec et Le service est juste nul malgré leurs réponses rapides..S_zaeVersion: 6.15.50

✓ InutilisableL’application ne se connecte plus à Internet donc impossible de voir les bornes et leur statut. A corriger rapidement svp.Davidt007Version: 6.15.41

✓ Constant problems with ChademoI have driven an EV for 5 years and Electrify stations are the absolute worst for Chademo charging. The app fails to accept payment, even when the wallet has a balance, and often will not initiate charging. Even reporting a charging station problem is difficult to do and comes up with error messages constantly. Very hard to get situations rectified while onsite..NicgranturVersion: 7.4.6

Electrify Canada works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Electrify Canada.