PREMIER Credit Card Negative Reviews

PREMIER Credit Card App Complaints & User Negative Comments 2024

PREMIER Credit Card app received 32 complaints, negative comments and reviews by users. Have you ever had a bad experience using PREMIER Credit Card? Can you share your negative thoughts about premier credit card?

PREMIER Credit Card for Negative User Reviews

✓ First time Customer/BAD EXPERIENCEMy card privileges were suspended immediately the second time I used the card. I was at a restaurant getting ready to pay my bill and it kept coming back declined. I couldn’t understand what was happening so I waited a couple of days to call customer service. When I finally spoke with someone they informed me that my privileges were suspended because of fraudulent activity. I explained that it was me using the card but it didn’t matter. I have to send documents to prove it me. I understand the fraudulent system in place but Premier could’ve sent a text message notification asking if it’s me using the card instead of suspending my account right away. I was embarrassed and I’m still waiting for my account to be restored and still no luck. I hope someone in corporate office reads this and reach out to me about this matter..Mr.Fisher305Version: 3.5.1

✓ Nothing about this card is user friendly!! So horribleI got this credit card because It was the only one that would except my horrible credit score. There is no easy way to pay this credit card. you can’t use your debit card you can only use your checking account it takes 7-14 days for it to post on your account to be available. the only way to get it instantly available is to pay the 9$ fee at Walmart or Western Union. Customer service is a nightmare to deal with they never wanna answer the phone and the telemetered service and the props are also not user-friendly or give you options that you need to talk to a live representative. just the worst credit card we have. But it has help me build my credit and as soon as I get more established I’m going to cancel this credit card cause it’s by far not worth the hassle it creates when trying to pay it.Bubblies1014Version: 3.1.0

✓ App doesn’t work, High Fees, not worth itGranted this card came to me in a moment of hard times but I would’ve gone without it if I knew all the crap I would’ve had to deal with because of it. The app does not work ..it leads you to some site that does not even work and is not touch friendly. The fees I have received from this card are ridiculous including the interest every time I even use the card it charges me a purchase interest fee. One time I paid my bill and right away it took my annual fee so my payment nothing. Just really a disappointing waste of time. Not to mention the high fee it cost to just have your payment be immediate and not be held for 20 days. Do yourself a favor.. Choose something else..The REAL Truth About BrigitVersion: 2.2.4

✓ Hate this companyAVOID this company!! I got this card to help boost my credit a while back, but it’s actually hurt my credit instead! They reported me to the credit agencies one week after for ONE missed monthly payment of $6.75!! They make it impossible to schedule a payment in advance and they don’t offer auto pay. I was going through a medical emergency and missed one months $6.75 payment and I wrote to them and asked them to please remove it, correct it with credit agencies, but they ignored me. Now it shows up as a late payment and actually lowered my credit and is making it really hard for me to apply for home loans in a competitive market. I totally regret getting this card!! It’s hurting me tremendously over a $6.75 unnecessary fee. AVOID!!!.NeedAssistance22Version: 3.1.0

✓ PaymentsFirst credit card by Premiere and first time using app. I set up bank information to make payments. Despite the payment posted to my checking the following day of payment. I called and was told the funds will not be available on the credit card up to 20 days. In my case she said the funds will available 8 days after payment was made (7 days after payment posted). I have another credit card and I use their app and once the money posts from my checking the funds are immediately available on the credit card. I prefer using apps to make payments instead of calling and going through the automated service. Only use the app if you make balance inquiry. Don’t bother making payments unless you’re okay with waiting up to 20 days to post..NVS44Version: 1.1

✓ Absolutely unbelievable!!!!!!This credit card is by far the worst credit company I have ever dealt with. I pay the $95 activation fee and was only allowed to make one $20 transaction before they froze my account due to fraudulent activity. which was a. Normal debit transaction that shows no fraud whatsoever. They then charge me a $65 annual subscription fee along with a $39 late fee and a $26 late fee in less than a 30 day period my balance owed came too close to $200 all over a $20 transaction not only that when trying to get my account reactivated they asked me to verify my identity bad Social Security card and proof of address which I have provided both, but they always had a reason why it wasn’t enough I would not recommend this company to anybody.ShefreaksVersion: 3.5.1

✓ Worst Financial InstitutionInterest rates are crazy and insane, they will keep charging you day by day if your late just to keep you more in debt. I am looking forward to paying back what I owe and then finally getting rid of this company out of my life for good. Customer service is 🗑, always pressuring you to make a full payment even if you can’t afford to make the full payment that day. Even if you explain how hard things are right now for you they do not care. Customer representative’s always have or catch an attitude. This bank makes it known that they do not care about your financial situation. Do not expect for this bank or the representatives to care about you at all, to help you, or even show some form of compassion. One of the worst mistakes of my life was banking with this financial institution. Do Not Do Any Form Of Business With This Financial Institution!!!!!!!!.Cj_2495Version: 3.2.0

✓ Decent AppDecent app but some functionality needs improvement. Only way to pay through the app is via Bank Account. Furthermore using a bank account places a hold on crediting your account for up to 20 days. So I make a payment via bank account on the 26th, the money is withdrawn from my account on the 26th, the transaction is shown IN THIS APP on the 27th, my current balance is adjusted to show the payment was made. However. It still shows I need to make a payment for the month and the available credit is not changed. That payment on the 26th will not be available credit until the 5th. A call to the call center provides this information and confirmation that at least the payment did count for the upcoming month. Being able to use a debit card in the app would fix this. However, calling the center to use a debit can be problematic as well. I ran my debit card 3 times. Twice by an operator at the center it was declined. I called my bank to see what the issue was and no record of my card being run was seen. I tried using the automated system and the card was declined again. A quick call to my bank showed they never received a request for funds from Premiere Bank. Premiere was not requesting funds. My debit card works online and in person at any other place I have tried to use it. As a layperson that tells me the problem is somewhere in Premiere Banks system. Their network is not always communicating with other networks..Monitor2112Version: 3.4.0

✓ Wouldn’t wish on my worst enemyDO NOT GET THIS CREDIT CARD. There are no autopay options. I don’t get reminders to pay. I have paid more in fees to this company than my credit limit. This card is a joke. There’s a “monthly fee” you have to pay even though I specifically got this card to not pay fees month to month. They enjoy making you miss a payment to pay additional fees. The only reason that I have this card still is to not destroy my credit history as I’ve had this card for a few years. Absolute GARBAGE. Do not patronize this company. They are horrible, and they do not care about the customer. If they really wanted to help us, they wouldn’t destroy us with unnecessary fees and an inability to autopay (thereby paying MORE fees). They are horrible, I wouldn’t wish this on my worst enemy. Do not utilize their services unless you want to make your life worse. App review - perfectly serviceable, not as good as Capital One or Discover. Both have WAY better customer experiences and don’t drown you in fees..Ukeduke98Version: 2.3.2

✓ Delayed Transactions PostsWould give this a 4 star but waiting days for expenses to post to your account is just a pain. I just end up doing the math, guess-timating what I owe and post the payment. I was told by several reps my payment isn't due yet, but the app does not do a good enough job to reflect that. So what I do is pay way ahead of time even though the app says payment isn't due yet nor reflects accurate information compared to other major credit card companies. I'm just using this card to rebuild my credit and move on, because the sign up and annual fees alone are not in my best interest, to say the least. My advice to other users, keep track of your expenses elsewhere, pay up usage 2 weeks in advance and move on to another company before you loose your card or 1yr is up before you get hit with major fees!.Us3rsnam3Version: 2.2

✓ Too many fee!I find it very unfortunate because First Premier Bank primarily focuses on helping customers with bad or not so favorable credit issues, they select to charge them so many fees. For instance, there is a $12 monthly fee which adds up to $144 along with a $79 yearly fee that members of with this card are subjected to. Very unfair because of past credit negligence. Because our credit scores isn’t desirable don’t mean we should be treated so unscrupulously by credit lenders such as First Premier Bank. I’m also very thankful that First Premier Bank was willing to take a chance with me and others who didn’t or probably still don’t have a desirable credit scores. But because of the fees along with very high interest rates, despite concerted efforts by some of us to show our desperation to do better to improve our credit scores is my reason for giving First Premier Bank 1 Star on this review.Packman92Version: 2.2.3

✓ Good Re-start CardI got a 1st Premier card in 2020 after a bankruptcy discharge. It served me well in helping to rebuild my credit. I never had any problems with the card and made every payment on time. The limit was increased. One issue I had was that the card didn’t allow for automatic payments, so I had to remember to pay it manually each month unlike all my other cards. 2 years later, as I paid off card balances during my new home purchase, I realized that even with a zero balance, I was still paying a monthly fee of $12 ($144/year) plus a $79 annual fee, for a total of $223. I called to see if they’d at least remove the monthly fee in absence of a balance, to no avail. A retention rep offered a courtesy credit if $45, which would have brought the annual fees to $179;still too much, so I canceled the card. But I still say this is a good card to reboot credit after issues and was worth the extra fees for a couple years..EjerryhVersion: 3.1.1

✓ Horrible Customer ServiceI recently applied for this card. I waited weeks for my card. I finally reached out, only to be told my card got returned to them. I was confused why no one reached out via phone or email to let me know. They said they would send a new one which they did. I finally got my card in the mail, I called to activate it only to be told I have to make a payment of $70 before it can be activated. Turns out that there was some fee that accrued during the application process of around $30. Which accrued a late fee because I didn’t make the minimum payment that I didn’t know I needed to make because I received the card over a month after initiating the process. A little mad that the fee can’t be waived even after some obvious confusion/miscommunication..PleasereachoutVersion: 3.6.0

✓ Had to change to 3 from 4.I just read some older reviews about this card and they similar to mine. The app isn’t user friendly at all. The layout is weird and why does it take so long to update your balance, or show pending transactions? Oh and what’s with the pin request thing at the register? It’s a credit card. I’m very grateful for the company giving a chance to build my credit but why all the fees? People with bad or rebuilding credit should not be charged with so many fees. I had to pay you a $95 processing fee then you charge me the $79 yearly fee right after. I already you almost $100 and I haven’t even used it. Seeing how those almost 1 year old reviews are saying the same thing I’m saying now, it shows me how much the company cares..Geminiqueen9109Version: 2.3.2

✓ Report crazy fastThese guys are supposed to help build your credit but with the fees and reporting you literally the day you are late isn’t very helpful. Sometimes things happen I had this card for a couple months things were going great then coronavirus hit. I run a biz in the only county in the state that got shut down. My score was up over 60-70 points. I explained the virus was affecting me they reported it and said nothing they could do. My credit if I remember right almost dropped every point I had gained but lost even more over night. Not very nice on their behalf. Good luck to everyone. First premier I get you are a business but how about not trying to pull every cent out of us that need a little help!.Bo10101010Version: 3.5.1

✓ Stupid paymentFor one I wanna say the automated system is stupid. I wanted to make a payment using my debit card which you have to call in order to do that which is crazy, but long story short if you’re not trying to make the minimum payment then don’t call the automated system will not take your payment unless you’re making the minimum payment. Money is money no matter the amount the automated system should take whatever you’re trying to pay. Lastly I think it’s very dumb that you have to wait (in my head) years for a ACH payment to go through. Maybe if the automated system would have took whatever i wanted to pay then I wouldn’t have to wait almost two weeks for a payment to post to the account. 🤬🤬🤬🤬🤬🤬🤬🤬.AndyroseblueVersion: 3.2.1

✓ Financial trapThe main reason I write this review is those cold calls in the early morning makes me having seizure symptoms . I have opened this card to increase my credit score but it’s ruined because of the highe interest fees and late fees keep added to the account. This is a financial trap for those who don’t have knowledge about the credit system and for those who new to the state. My suggestion from my own experience is PLEASE GET AWAY FROM THIS FINANCIAL TRAP, don’t make your life more difficult than before. Believe me I don’t want you to be the next target. Get away from them. My credit card was approved for $400 in order to use the card I have to pay some fees in advance , now I have used only $228 total from the card . Do you know how much my current balance is???? $561 . I can’t even close the account, I’ve been told that they keep adding the fees each month. Only makes my life more difficult. I do regret that I opened an account with them. I DO NOT SUGGEST ANYTHING GOOD ABOUT THIS BUT EASY APPROVAL TO THE FINANCIAL TRAP. I’m one of those who have been struggling with their financial trap..Duck Fist PremierVersion: 3.4.0

✓ First Premier Credit CardI know and understand that when you’re trying to rebuild your credit you sometimes have to apply for a secured credit card and put money down for the amount of credit you are getting and other times you have to accept that the credit card will have a higher interest rate than if you had a better credit score. That being said I’ve been watching the APR’s being offered to people with less than perfect credit scores and the fact that banks are charging 30% APR and sometimes more does not help their customers rebuild their credit scores, because what the banks are doing is actually setting their customers up to fail because the balances owed can take the customer years to pay off. If the banks would lower their APR down to the 20 to 25% APR rate then their customers will be able to afford to pay more than the bare minimum so they can pay off their debt without struggling with making ends meet at home and pay their bills and afford food..Joeyl10465Version: 3.8.0

✓ App Payment BalanceI like the card itself and customer service has always been top notch. The issue I have is with the app. For some (completely stupid and idiotic ) reason they changed it to where it doesnt update to reflect any payments you make. So if you are like me who doesnt make ur payment in one lump sum but rather you make multiple payments then you have no idea how much you still owe after you submit ur payments every week or whatever the case may be. You have to manually keep track since the app nor the website will automatically update to reflect ur payment(s) and remaining balance. I mean its 2023?!? This is asinine. The people who decided on this change and the people who agreed it was a good idea should all be fired immediately. They are clearly incompetent and have no vision or care about the customer’s experience..PJobbVersion: 3.6.0

✓ They got tricks that’s for sureI made a payment like 2 weeks ago and was told by the rep over the phone that what I had paid would pay both June and July’s payments but she lied and now they want a late fee from me too. STAY AWAY FROM THIS COMPANY!! Plus when you sign up they make you pay a “premium design fee” for a single colored card with only their logo on it, which is NOT a premium anything. The amount you owe when they send you a paper statement and the amount you owe in the app and the amount you owe when they call you are NEVER the same. They do this so they can say you didn’t pay the right amount and owe a late fee. You can never get an actual accounting of each of your transaction with a corresponding balance so who knows if they are even charging you the correct amount. Pretty much a scam..KingdumbcumVersion: 3.5.1

✓ HorribleBeen with this company for over 10 years. I decided that since I have good credit, and their the only credit cards I have that have a annual fee, I would close my accounts. Michelle was probably the rudest person I’ve had to deal with in customer service. She got rude when she couldn’t talk me into keeping my accounts talking about how my credit will drop so many points. Sweetheart, your company doesn’t have that kind of affect on my credit. Bless your heart for thinking it does. 700k mortgage, 60k in car notes, 30k in student loans, 10k in other credit and you think a $800 and $500 credit line will drop my credit? Cute. Like I said, I’ve been with the company for over 10 years. Always made payments on time. I’d be surprised if this company helped my credit more than 50 points..They call me poppaVersion: 3.2.2

✓ HORRIBLELiterally ALL of your customer service members i spoke to was incompetent and ready to get off the phone. I was never rude nor nasty but they gave me the same answers time after time even after i ASKED to speak to a manager. I will most definitely be canceling your “services” very soon. I was given the run around about WHERE my money is going and why it isn’t showing as CREDITED in my account EVEN AFTER THE STATEMENTS SAY CREDITED…. It’s been a month and some days now and I’ve paid 5 times and the only “available credit” i have is $26 lil dollars when it should be way more than that. Poor beyond words. Horrible at explanations and when i was told to call my bank because “they have it” my bank told me that it never came back to them.!! Do not recommend AT ALL..BIRDI WVersion: 3.4.0

✓ WORST EXPERIENCE EVERI ABSOLUTELY HATE HATE HATE HATE HATEEEEEE THIS DARN CREDIT COMPANY!!!! ABSOLUTELY TERRIBLE!!!! What am I supposed to do with $20 freakin’ dollars before the 90 days are up!?!? Is this credit line for a minors!? I spent $182 and I paid it right away… this is a joke! PROBLEM #1 then I couldn’t use my credit card for DAYYSSSS maybe even weeks and I just dealt with Hurricane Ian and he completely destroyed my town and my life!! “Oh your first payment is waived after you just had a Hurricane but we will only limit you to $20 freakin’ dollars to use, go buy a pack of gum, I hope that’s enough for you!!” Are you kidding me!? 😡😡😡 Why wasn’t my $182 waived then!? Why did I pay!? Why am I having ALLLLL THESE PROBLEMS!? PROBLEM #2 And now I can’t make ANY purchase online because they sent me a credit card with the INCORRECT CVV NUMBER…. And I am here absolutely frustrated and stressed because I’m here thanking the LORD for answering my prayers with this extra cash and I literally got ALLLL MY HOPES UP!! I am so upset I honestly cannot believe I am feeling this way. I thought I cried enough because of this darn hurricane but no, this credit card company just topped it off. I could kill my self with everything I am going through and this IGNORANT CREDIT CARD COMPANY GIVES ME HOPE AND THEN TAKES IT ALLLL RIGHT BACK!! 💔💔💔💔.J_R239Version: 3.1.2

✓ Predatory CompanyAny sort of problem causing a missed payment, will result in fees and interest charges that will leave you unable to ever bring down your balance again, unless you can pay it in full. I had a $700 limit that I had to use for essentials and after not being able to make a payment, my account is $242 past due and almost a $1000 bill now. This card is designed for people with mid/poor credit, because you have to keep making the payment that goes almost all to interest, just to try and keep a good credit score. I refuse, until someone reaches out from premier and explains why my balances are so absurdly high when I haven’t used the cards in months and have strugggled with money during the pandemic. Dont recommend, use cash only..Danh2125Version: 2.3.3

✓ Card - friend or foe?The card availability is a blessing and it’s features are nice- lets start there. The headache is when you’re attempting to use it and have to enter a PIN number as if it’s a debit card! I was told it was for added security. (Won’t go there- but ok) Now the app. You can’t see pending transactions. The lag time with posting the correct card balance is too long. Even if you know your balance owed is $100, you can only pay the balance it gives you even if it’s $20. You’ll see all of your transactions, but, your balance won’t reflect the same. I waited almost 2weeks to pay because I waited for a balance owed to update. That’s a headache! Finally, every time I log in to pay my bill, it says I’m entering the wrong password- despite my having it written down. So resetting every month is now a necessary thing. If First Premier can fix these issues might not be too bad....Mrs. Plain & SimpleVersion: 2.1

✓ Checking account payment and available credit takes too long after it clears accountFirst premier is a Credit building card. Only the app does not have a feature to pay with your debit card so that you have an available balance immediately real time on your card. It only allows you to pay with a checking account which the funds will be debited from your account the next day, but will not be available to you for 21 days, we are not in the 1990s anymore. This is the 21st century and first Premier it’s so far behind that it’s actually frustrating they have my money will not make it available to me until 21 days after it’s been debited from my account so they basically hold your money from your payment for at least 21 days before it’s made available to you for use by the time your last payment is made available. Another payment is coming up due first premier is a good rebuilding card but I feel that first premier since it been around for like 20 something years, they can get their act together and attached all the updated features that other credit card companies have that they don’t have let’s get it together first premier.Matt G TexasVersion: 3.7.0

✓ I highly do not recommendI highly do not recommend this card company they prey on people with less than perfect credit. I actually had 2 credit cards with them, I lost my job, and was making the minimum payments as advised on my statements on both cards. I received a notification that one of the cards had been closed at my request. I contacted premier bank card, and the representative told me he didn’t know why the card was closed, but could I speak with customer service after I paid my past due balance and I could request to have it opened back up. Also he notified my card was closed on the 7th of the month which was 5 days before my due date. If you cannot afford to pay your credit card in full each month this is definitely not the company for you. They are making their money off of the people who can’t with their astronomical fees and high interest rates..My Honest Opinion Of YouVersion: 3.7.1

✓ Thanks for when I needed you but may leaveThis credit card did help me really build up my credit when I needed it, I have 2 other credit cards now with Discover and CapitalOne. However I will say them as a company and their app is so primitive to the point of me debating whether or not just closing my account. It’s 2023, I’m super busy with work, a new home and fiancé and I really value and need convenience and Premier hasn’t seemed to even graduate to the 2010’s. To pay a bill you have to call and take several steps to make the payment or pay from your checking account which will take 3-5 business days to come out- I don’t have patience for that. Also I just opened a bank account with Chase today and I tried linking my premier credit card to the account but I guess the login for the app is different for the website so I don’t have a profile on the internet? Idk I’m pretty young so these 2003 internet and phone habits Premier have are annoying, confusing and frustrating so my account is likely coming to an end soon but I wish them the best. Hire some millennial tech professionals to help you..JaysonSpears81Version: 3.5.0

✓ Scam likelyIt took a long time to receive the card then when I did I paid the program fee and they said they had reported the card as stolen and issued another so I decided to cancel the account and they said my money would be released back to my bank then I called again because I still didn’t receive my money and they gave me the last 4 of an account that wasn’t mine and insisted someone else must have paid but I had the transaction on my account statement they insisted I wait another day even though the account number was wrong then finally transferred my call then that person said they issued a paper check last week but no other representative had that information so now I’m waiting to receive a paper check it comes off as one big scam I wouldn’t recommend using there services oh and even though I canceled before services began it’s still going to be on my credit report.LastianahVersion: 3.2.2

✓ Unhappy with loginI’ve gotten so tired of creating new passwords over and over and over again because apparently my face is not good enough anymore I’m gonna try and pay this card off and get rid of it because the whole thing is way too much hassle just to get a point or two in a positive direction for my credit score I’m sure I can find some other company that has a little bit more user-friendly and not a major hassle I’m trying to rebuild my life after voluntarily checking into a alcohol rehab program now I’m six years sober and I would like my life is good to continue on a positive note. And if I can’t get into the The app with supposedly easy to use application or the not so helpful website. Any response that might help with possibly maintaining the card so I can rebuild my credit would be appreciated. Thank you very much.DuhfghjgfdhVersion: 3.1.1

✓ Delayed Transactions / Terrible Customer ServiceSimply using this card to continue building my credit, however, I had a recent issue with my balance owed, and wanted to cancel, and was hung up on by the SUPERVISOR. Very unprofessional. Despite my confusion, I still wanted to pay the balance but continue with the cancellation, and no one was patient enough to offer an explanation as to why I owed so much. Was given several different numbers by different agents, adding to my confusion, and was not able to reach a solution, so they hung up on me. I run a few businesses, and wish I could hang up on my customers as a resolution 🙄 If the app showed current transactions as they were made, instead of delaying, this could have been avoided..GregyfujvfhnVersion: 2.3.4

✓ THIS APP IS A SCAMI called the customer service I complained to them why my app isn’t letting me login they told me that happen because I’m owning some money that as soon I pay the debt I will able to login and also get a new credit card sent to me so I pay the debt online and I was debited still yet I couldn’t get in for over 4 months and they keep emailing me again to pay for debt which I already paid so I called the customer service again three days back to them to stop emailing that they are a thief and a big fat liar I told her everything they did to me and she guaranteed me if I pay for the current debt on it I will get my new card and also get in my account so I trusted her again I made the payment and still yet nothing they keep on doing the same I couldn’t get a new card or get into my account I lost over $600 still yet I can’t get into my account. Don’t trust the app they are liars and scammers!!!!.SWEETCODEDVersion: 3.2.1

PREMIER Credit Card works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact PREMIER Credit Card.