My H-E-B App Support

My H-E-B App User Reviews

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My H-E-B Pros

✓ What an upgradeI love all the new features this app adds. For example looking up your coupons. It’s so much easier now. Like that my coupons are actually working as well. One of the little things I wish it did, but can like without is 1. Let me know which coupons I used just because I was trying to figure it out at my last visit. Ended up being able to figure it out on my own, but would be cool to match the coupon with the receipt and 2. If an item is not in store I would like to be able to communicate that thru the app if it shows that it is in fact in store. In the past month there has only been 2 items that said were in store and turned out not to be there, so I just think that would be cool to have that option, but again can live without it..Tjp10905Version: 1.4.6

✓ H‑E‑B Comes throughThe app works great. I did have one issue which H-E-B solved. The story unfolded like this: The H‑E‑B app worked great until, apparently after an update, they installed a version on my phone that is incompatible with the phone. Then, when I would run the H‑E‑B app, it would say that I needed an update. When I would go to the App Store to update, it would report the update would not run on my phone, and would ask if I want to download an older version, which, of course I did, but it would never download. I had to switch to using their website instead to shop online. Finally their customer service figured out that if you MANUALLY delete the incompatible app, you can THEN download an older version which is compatible with an older phone. I struggled for a couple of weeks with this but H‑E‑B was able to solve it in a few days once I reached their customer service. Things are working nicely again!!! H‑E‑B curbside service is great!.Floyd RichmondVersion: 1.27

My H-E-B Cons

✗ Stop Making Pharmacy Section a Pain to use!!!Access to most Pharmacy tools are a serious pain to use. Password login EVERY SINGLE TIME, sometimes with the addition of one or more Captchas??? Get Real!!! I’m trying to either reorder or check the status of my prescriptions. I use secure, cryptic passwords, generated by a password manager (the app doesn’t integrate with password managers, or even the built-in iOS Password Management System, so I have to exit the app, open my PW Manager, search for and copy my H-E-B PW, so that I can go back and paste it into the app.) Can’t H-E-B find an app developer who is capable of adding an option for FaceID/TouchID authentication? Again, what’s the deal with Captcha’s on a phone app, especially an iPhone. Apple is working to make their software capable of supporting a password free environment (fully biometric), H-E-B seems to be moving in the opposite direction with this app. I Love H-E-B stores, I only wish I could say the same about their services software..WulfemanVersion: 3.25.0

✗ Old App Was BetterThis new app seems like it’s pushing customers to shop online and have their groceries delivered or picked up curbside. I’m an in-store shopper. I like that experience. I have a few issues with the new app. • The items are no longer sorted by aisle and it doesn’t group items that are marked off the list. This added an additional 20 minutes to my trip because my list was 30+ items long and I had to continuous turn around or take a break so I could thumb through the list. • I was just bragging to a friend about how H-E-B’s app lets you add items to your grocery list from an H-E-B recipe. The new app doesn’t. Thumbs down! The recipe finder is gone. • The old app let you add coupons to your list. In fact, I was able to add coupons to my list from my desktop, but they were gone when I got to the store and opened my app. I was disappointed because I couldn’t readily mark coupons off my list. • The new app makes it harder to add items to a list. I kept accidentally adding items to my “cart” for delivery or pick up. It’s a pain that my cart is on the home screen by my list is a couple clicks further..BdtdsddbjVersion: 1.4.6

Is My H-E-B legit?

✅ Yes. My H-E-B is 100% legit to us. This conclusion was arrived at by running over 16,499 My H-E-B user reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, AppSupports Legitimacy Score for My H-E-B is 89.8/100.

Is My H-E-B safe?

✅ Yes. My H-E-B is quiet safe to use. This is based on our NLP analysis of over 16,499 user reviews sourced from the IOS appstore and the appstore cumulative rating of 4.5/5. AppSupports Safety Score for My H-E-B is 90.3/100.

Should I download My H-E-B?

✅ There have been no security reports that makes My H-E-B a dangerous app to use on your smartphone right now.