Verizon Visa® Card Negative Reviews

Verizon Visa® Card App Complaints & User Negative Comments 2024

Verizon Visa® Card app received 22 complaints, negative comments and reviews by users. Have you ever had a bad experience using Verizon Visa® Card? Can you share your negative thoughts about verizon visa® card?

Verizon Visa® Card for Negative User Reviews

✓ This card is annoyingI like this card but the issue with this is that they don’t seem to fulfill payments quick enough. I’ve decided to make this card my primary use leaving behind the debit card for the benefits but I find it quite annoying after paying an initial say $500 thereafter because you’re paying in lump sum they hold any payments after for id say about 1-2 weeks before the amount is reflected in your account. You’ll get a notification stating that your payment went through but when you look at the app it doesn’t reflect the payment it’s sooo annoying. I have a capital one credit card and I like how their app shows the available balance go up right after making a payment and even if you pay a huge load some off they don’t take nearly as long to reflect on your account as the Verizon visa. Making it a bad option to consider making a primary everyday use for personal and/or business use on top of this most of the time about 99% of the time I can log into my account without having to do Face ID just by clicking my account and it’s already loading which is an issue if you don’t want anyone accessing your account and seeing what you spend your money on or seeing available balance and what not. Please address and fix these issues..CryptoShmallzVersion: 2.3.0

✓ Not greatIt doesn’t tell you if you have made a payment recently. It does not show pending payments. I had made a post dated payment and had forgotten and had a double payment come out which left me a $400 credit on my account. Yes my fault for forgetting but I did try to go in and check to see if I had a payment already pending and it didn’t show up anywhere in the account. When I called and asked that they reverse the payment that gave me a $400 credit they told me they couldn’t reverse it. Seemed odd to me. They also pot holds on my payments every time I pay off my credit card each month because I pay it off a few days before my due date so I can use it to pay mt Verizon phone bill. Isn’t that the purpose of the card? To pay my Verizon bill with it for points. Who penalized a customer for paying off their credit card each month by holding their funds for 5-8 days. If the rewards weren’t so good I’d cancel this card asap..Rereri06Version: 2.7.0

✓ Getting betterThey added in pending payments to the front summary, which is helpful. My main issue with the app is related to the % back offer. I have strictly been using this card to purchase groceries. Since March of 2020, I have mostly purchased my groceries thru the apps of several grocery store chains. This app doesn’t give you a way to see/verify earned % back. I didn’t realize I wasn’t getting the promised 4% until a couple months ago. It only has been giving me 1%. :( Please can you add an easy way to see or dispute the percentage back? Maybe a way to submit my receipt if you need proof?.MyownworstenemeeVersion: 2.5.1

✓ No Pending TransactionsThere has been a few issues now, not showing pending transactions. If I get gas, or go to the grocery store my account never shows that amount pending, like no transaction ever occurred. In the next 24hrs they will show up randomly. The cash back rewards are not itemized per transaction to verify the accurate amount being cashed back. Excellent cash back rewards and acceptance across the world, and great enhancements to the app and card features (push notifications and text messages for each transaction)..Int'l Flight AttendantVersion: 2.3.0

✓ User BewareDO NOT GET THIS CARD. Loved the feature of the metal card vs a plastic card. My card was compromised and ultimately had to be shut down. I was told I would receive a replacement card in the mail. I received the card only to find it to be a flimsy plastic card UNLIKE the metal card They promised to REPLACE. When I called and requested a METAL card I was told VERIZON didn’t allow for replacement cards to be sent in the metal form only plastic. TOTAL BATE AND SWITCH. I guess a existing LOYAL frequent user customer isn’t as important to Verizon as a new customer. Result…. Paying off the balance and closing the account. I will use my Apple Card as they don’t have an issue with providing their customer with a quality and durable metal card..By FelciaVersion: 2.1.0

✓ Payment LagThis is a common “beef” I have with both Synchrony Bank credit card accounts I use … payments made through the app get lost in “limbo” for days between the time they’re made in the app and the date of posting. A payment shows as “pending” in transactions as soon as it’s made - then, it disappears until posted to the account a day or so later. I have no problems with the delay, but it’s happened a couple times now while clearing my credit card balances at bill-paying time that I notice a balance is on the card, pay it, only to discover I did it already and now have a credit balance on the account. Why can’t payments stay on the “pending” list until posting, just like charges? My other cards have that figured out. Love you guys, but am tired of “loaning” you money every couple months because your app makes my payments disappear!.DaveonstedVersion: 2.3.0

✓ Worst in breedDoesn't show payments that have been processed. Well, usually it doesn't. I had one payment show up for a while before it then disappeared, only to reappear a few days later. This is very confusing, and I almost double-paid a time or two until I learned I just have to wait three or four days. I also now check my email because I do get an email confirming the payment I made through the app even though the app seems unaware. It's like the guy from Memento wrote a credit card app. Also, it shows transactions that have been reversed. Well, sometimes it does. For some reversed transactions. When a transaction gets reversed, at first it looks like a duplicate charge with nothing to indicate it's a credit: no minus sign, no CR, no parens around the number. Nothing. Once the reversal is processed, the original charge and the reversal both disappear, though sometimes one of the original charges may reappear for a while, but when you call, the customer service rep can't see what the app is showing, only some other view that's different from what the app shows. Makes it hard to have a productive conversation. Seriously, you aren't the first people to have a credit card app. It's okay to peek at the others to see what they do and try to copy them. I'm a developer myself, and this is just embarrassing. I like the rewards, so I'm keeping the card for now in spite of the incredibly lame app..OCBillVersion: 2.1.0

✓ Frustrated with the integration of phone and internet billing!I love the Verizon mobile and internet service. I have great connections and am confident about calling, texting, and obtaining the fastest results. I have been frustrated when using the rewards feature of the Verizon credit card and phone app. Both apps say “use rewards”, but when I select that option I am taken to a page explaining what I can spend the reward on and not how to redeem it. I keep going round and round never being able to redeem my reward and apply it to my credit card bill. I also wish my credit card, mobile bill, and Fios information were all in a single app and not three separate apps..Tired in SpokaneVersion: 2.3.0

✓ Good app, simple, fairly easy to useSo don’t get me wrong on these ⭐️’s.. this app is great for seeing your statements, how much you owe, and making as well as setting up automatic payments. The only reason I gave it 3 ⭐️’s, other than being able to pay, browse statements, check remaining spending limit and check transactions, that’s all you can do. It’s not set up like an actual bank app where you can request for a credit increase or decrease, chat with a rep right then and there, and most importantly you can’t get a pin nothing to get a cash withdrawal so that’s the only reason for the 3 ⭐️’s. Haven’t had problems with crashing or none of that stuff, overall it’s a great simple easy to use app to keep up with your card! 😊.CowgirlSwirlVersion: 2.2.1

✓ Fix app problemsVery upset with the way Verizon handles their technical issues! They have a system where if your account bounces a payment back 2 times your account is automatically closed. Last year I was not aware of this when I made a payment through the VERIZON APP and it bounced back for NO REASON. I called Verizon support and the lady on the phone tells me “ oh the app is just having issues. They are trying to fix it so you can just pay through the phone for now. “ Ok cool I paid through the phone that time. Fast forward to this year (2023) I accidentally made a payment before changing to my new bank account information so the payment bounced. They ended up closing my account because I had “ two payments that bounced “ when really it was only ONE! The time that it happened last year was not my fault AT ALL! It was the verizon app’s messing up that caused it to happen the first time! I am very disappointed how they “ had no way to fix it.” My account was closed because of VERIZON’S technical difficulties! Will never get any credit card or phone service with them again. Terrible..DdDa fqradaxwfsrsdVersion: 2.5.1

✓ No way to see rewards and other issuesLet’s start with the very obvious. The what’s new published right here says the last update was five months ago and is version 2.2.1 which the version I’m reviewing is 2.2.5 so clearly they can’t maintain simple documentation. But my real issue is that unlike my other credit cards with various reward “percentages”. There is absolutely no way to see what % reward you will receive for each of your purchases. I used a dozen or so credit card apps over the years and I’m yet to encounter one as useless as this one. Make sure you are setup for auto pay with your Verizon bill but don’t waste your time on this card..Gwgaston-the real oneVersion: 2.2.1

✓ Verizon app reviewThe Verizon credit card app is very slow to update / reflect when a payment is made but very fast to post charges. It doesn’t show payments as pending or scheduled after I have entered the payment online. They do not display in the app at all. So I do not see auto-payments until after they post. Also, the ability to view recent transaction is limited. I constantly have to open the bill to see transaction from the prior week around billing date. I cannot just scroll through my recent transactions..BagabaaVersion: 2.3.0

✓ Skip this oneI got the card to save on my bill but it’s just pennies. Saving $5 a month isn’t much when they promise a certain percentage every month for a particular category of purchases. The highest savings was for groceries which I used the card faithfully for and groceries every week is not a small bill but the first too months I received money back but soon after that I never saw another percentage back. I kept it for a year but I’m finished with the con game they play. I only received the same $5 every month regardless of spending hundreds a month on groceries for which I never received money back. It’s a real con game and now I’m canceling the card and their service because of the distrust I now have for this company..CalbocaVersion: 2.2.1

✓ Good not great yetToo soon to say the billing on this card is a month away from a actual purchase or I use it to pay my Verizon bill The due date for this Verizon Visa Card that I paid my bill on August 29 is not due until October 15 that’s gonna take some getting used to The cool part is you can earn Verizon dollars and use that money to go towards your bill there’s other benefits but we’ll see how it goes I’ll know better in a few months Update FINALLY AFTER MONTHS OF COMPLAINING THE CORRECT AMOUNT DUE SHOWS UP SO DONT MAKE ME COME BACK AND CHANGE IT I’M BACK with a 2nd UPDATE make a charge with this company and they’ll take your money in a blink of an eye, but to post the amount takes time it’s not like there’s charges all over the city. It’s only one charge. This Verizon Visa is only used for one charge. And that’s to pay the Verizon phone bill. so I’m taking back a couple of stars..Ciscokid7777Version: 2.5.1

✓ Good if you’re a VZW customer; Synchrony Bank a necessary evilI use this card only because it lets me automatically pay my monthly Verizon Wireless bill without worrying about being late. Otherwise, no intro APR (standard is 30%!), and for a Verizon branded card, the rewards for VZW purchases (bill, etc) is only 2% while gas and grocery store rewards are 4%. Seems like it should be the other way around. The app isn’t great, and its occasional integration with My Verizon is hit or miss. Synchrony customer service isn’t great but at least they’re understandable if you must speak with them..SpkurlandVersion: 2.8.0

✓ Auto payment quirksWe initially set up auto payments through the app, but after the first auto payment went through, we decided that we wanted more control over when the payment was made. Auto pay will only pay on the day it’s due. It doesn’t let you choose a sooner date. After canceling auto payments through the app, we got an email several weeks later saying that our next auto payment was coming out soon, but on the app, it shows no auto payments scheduled. I called the company, and auto payments are still scheduled, but my husband will have to call to cancel them because he is the primary account holder. We shouldn’t have to call at all since we already canceled it through the app weeks ago. Ugh…. That’s a pretty major app glitch that needs addressing..Jess. G.Version: 2.2.1

✓ Simple app , bare bones but works to perfectionThe app is bare bones , not too many choices on how you want your notifications. To configure more in-depth alerts you have to login, a lot of the functionality that’s present on the website has not been bought over to the app. Hope they get it over in time. Animations aren’t like the better banking apps , like American Express or Chase. What would be nice to see is the rewards category and potential cash back % category the transaction falls into. You don’t see cash back until the end of the statement and even then you don’t know what purchase gets you which category of rewards..SsvemuriVersion: 2.2.1

✓ Great card but app needs improvementWith all the great banking apps out there you think this card could follow along. Payments are extremely delayed in posting to the account and real time balance updates aren’t a thing with this card. You should easily have access to real time balance updates and payments should be posting towards balance right away, like other credit cards do. Ordering replacement cards should also be available in the app. The app needs to have better access to the full settings with the card and modernize the app. This app feels like 2010..SteveMcgarettVersion: 2.3.0

✓ Needs more specified notificationsI wish the statement included or had a separate viewing option for all charged and credited amounts. For example, many businesses will charge your card for verification for just $1 or up to $100 (Safeway gas to name one)or for the same amount as the purchase. I have notification texts for each verification and purchase which typically falls off in 1 to 3 days but I’d prefer to see a record of it. I also have purchases credited to the original payment for returns and that is not indicated either. The app is fairly user friendly but there could easily be more options to avoid calling customer service..NKSesttleVersion: 2.2.1

✓ It’s very basic.The app does what it needs to do, but is a bit clunky at times (I shouldn’t have to tap to open my account - if I want to see Verizon rewards, I’ll use the My Verizon app) and lacks some features. My other credit card apps allow me to receive notifications when my card is used/when my bill is due/when my bill is paid, but this app offers no notifications. Other apps also allow you to turn off your card if it’s lost or stolen, this app does not. It’s very simple and basic, but it works..KckellerVersion: 2.1.0

✓ Great card - Apps, not so muchThe rewards on the card are great. However the app as well as the web interface are limited. As another reviewer pointed out, the apps just don’t come close to what competitor cards offer. The app does not allow configuration of auto pay nor does it indicate auto pay is setup. Alerts and Messages cannot be be configured from the app and even when they are enabled, the text messages are virtually worthless as they only tell you a charge has been made but not to who or how much. On my other credit card I get notices of double charges from the same merchant and other warnings. It would be great if this app was more advanced..PhylWithVersion: 2.0

✓ No way to see rewards per transactionVerizon/Synchrony has no way for a customer to see the rewards earned per transaction. This is particularly important for this card since different types of transactions earn points at different levels. To facilitate transparency, the company should show how many points each transaction earned to facilitate audit. Maybe the reason they don’t show the points per transaction is because they don’t want to have customers dispute their points allotted. If they cared, it is simple information that can be provided easily. Verizon/Synchrony: Pls start providing the breakdown of points earned per transaction. It should not be difficult to provide..5432-:Version: 2.2.1

Verizon Visa® Card works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Verizon Visa® Card.