- 60.6LEGITIMACY SCORE
- 61.1SAFETY SCORE
- 12+CONTENT RATING
- FreePRICE
Verizon Care Smart App Complaints & User Negative Comments 2024
Verizon Care Smart app received 30 complaints, negative comments and reviews by users. Have you ever had a bad experience using Verizon Care Smart? Can you share your negative thoughts about verizon care smart?
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Verizon Care Smart for Negative User Reviews
✓ Unable to log inUnable to log in through AppleID. Press the icon but it doesn’t do anything. It won’t let me sign in anyway else. Type the passwords for Apple ID in - app says wrong credentials. Ask it to send me user name - nothing comes. Delete and reinstall icon - same result. Turn phone off and on - same result..Version: 2.1.1
✓ App broken since last update!The the latest update broke the app. I am no longer able to login. My daughter has a Care Smart watch. I rely on this app to be able to communicate with my daughter. I know I am not the only one who needs this app in order to stay connected to someone. There is no other way to contact a Care Smart watch, which I must say, I completely disagree with! I should be able to call my daughter using the phone number associated with the device. ANYWAY, the fact that the app is non-functional, therefore making the watch completely useless, is unacceptable..Version: 2.0.8
✓ Very few practical functionsThis app could have been so much better, but as it is, it does very little. Once the watch is set up, you can basically send & receive text messages with the CareWatch, or track its location. We never were able to have it actually make a sound when a text message arrived (on 3 different iPhones), so that function was useless. And it occasionally would lock us out, forcing us to reinstall and do a new sign in. Also, the layout and navigation of the app itself make for a lot of guesswork when trying to find a setting. It's not logical and not helpful..Version: 2.0.2
✓ Don’t workI’ve downloaded the app, got to as far as typing the code into the little square boxes, and it won’t allow me to enter the numbers in the square boxes to continue setting up personal information. I’ve deleted the app and reinstalled it still the same thing.!.Version: 2.3.0
✓ ?Can’t access anything through app!!!! This has been a month now that it hasn’t worked! The watch works, but it’s pointless to have because the app will no longer let you log into your account, therefore, I can’t use the device as designed. I’m paying for an item that doesn’t work. I called Verizon. They told me there’s nothing they can do until it’s fixed!!! So, I’m paying for a device that doesn’t work?! The point was to have this so that I can monitor my child and to give me peace of mind. It has been far from that…It has created more stress, as I can’t get the app to work even after multiple attempts of deleting and reinstalling, and not to mention the lengthy phone conversations with Verizon, just to say that they can’t help at this time. It’s a shame, because I did like the watch and app the one time I got to use it. Ridiculous..Version: 2.0.9
✓ Reminder on app doesn’t really workThe app won’t let me set the time properly. If I am currently in the pm, it won’t let me set a new reminder for the am..Version: 1.2.2
✓ Suddenly stopped workingApp suddenly stopped working. Removed and reinstalled just now for the third time. Still does not work..Version: 2.0.8
✓ Log on issuesHave had this app installed on my phone since December and had it synced with the to Care Smart watches purchased for my children. Up until two weeks ago everything was working perfectly! Then approximately 2 weeks ago, it no longer allowed me to log on using my Apple ID. I press the button/key to login on the sign in page, but nothing happens other than the letters go from white to gray while I have my finger on the key. it does not acknowledge my facial ID. Tried to log on using regular sign in as well as Google, but because my email address and phone number are already associated with an account, it will only gives me the option of signing on with Apple ID. Spoke with Verizon for nearly an hour today and then called Apple as well and still no luck. Have also uninstalled and reinstalled the app multiple times including this morning… Have also tried to shut down phone and restart several times as well..Version: 2.0.9
✓ Verizon does not care appI have had this problem since may of 2021 spent hours on the phone with Verizon tier 2 techs still not fixed can not log into the app Keeps saying the credentials you provided are incorrect. Changed user name password removed the app reloaded it same message. It’s a great idea and if Verizon actually cares about it’s care smart app they would fix it.Version: 2.0.9
✓ Testing 1-2-3Verizon should be paying us to test this phone. Mediocre app and options. The app doesn’t match the instructions and I do have the latest version installed. It’s very frustrating. All it is currently good for is phone calls to limited contacts (9) and a step counter. That’s better than nothing, but come on Verizon, a better functioning App would be very helpful! I can’t even add or delete contacts! And text messages are also extremely limited..Version: 2.1.1
✓ Can’t remove watch holder other numbersFor some reason if you’ve entered a old phone number attached to the watch wearer in the trust circle, you can’t remove them. Even if the number isn’t valid anymore. This takes up valuable space since you can’t enter more than 10 numbers. Other than that, seems to work. I also which you could enter more than 10 contacts in the trust circle.Version: 2.2.0
✓ Have to delete everydayI think the app and watch are a great idea and we will continue to use it because it works for our family at the moment. My husband actually uses it because it is the ONLY device we could find without internet. However, the app does NOT make a sound notification so I have to be looking at my phone to see if I get a message, does not find location well, voice messages do not always work, messages do not always get sent, it advertises 10 numbers but 1 is taken up by the “watch wearer number” which I think is not right, and at least once a day if not more, the app will not open on my phone so I have to delete and reinstall/re-sign in to get it working again. If the company would fix those things I would give it 5 stars..Version: 2.1.4
✓ Had it a year & still doesn’t work rightI have been waiting a year for them to fix an issue that I’m not getting alerts. Now with a new update I can’t even get into the app. In order to text with the watch you have to open the app. In order to track, you have to open the app. I am unable to open the app..Version: 2.0.8
✓ Still having login issuesStill having login issues after one month just like other people. Verizon support is unable to fix the issue. My advice is avoid buying the Verizon watch until this login issue is fixed..Version: 2.0.9
✓ Can’t set up my accountI’m trying to set up my account but the keypad for the phone number field covers the “SUBMIT” button so it’s impossible to submit (and hitting enter is not an option either). iPhone 15 Pro.Version: 2.3.0
✓ Safety IssueI purchased this watch to be able to contact my child and know of her whereabouts when she is not with me. Calls constantly are dropping. Messages I sometimes don’t receive until the next day after they were sent. The map and notifications are incredibly slow to load. It took the notifications four minutes to load recently. Not ideal for what it was intended for..Version: 2.0.2
✓ App interface blocks completion!Cannot get past the “create account” button which blocks you from entering the info you need to…wait for it…create the account..Version: 2.0.2
✓ App isn’t workingHi- I’ve tried everything and the app isn’t working! I’ve been on the phone with Verizon twice for over an hour each time. they don’t know to fix it. Please help!.Version: 2.0.9
✓ Needs WorkInstalled it on my phone and watch. Not happy that it has to be the default watch face. Not happy that Verizon is using it to track your every move. Also, had an issue with it saying that the location was off. I don’t have time for errors. So I’m dropping the app entirely. I want to be able to use any watch face and not one that has zero appeal..Version: 2.3.0
✓ Not able to sign inEver since the update a month or so ago I haven’t been able to sign in using my Apple sign in. Now with the most recent update , still can’t sign in. I have tried using other ways to sign in but it will not allow me to. Makes the app and the watch useless considering I can’t use it for the intentions we have it for. Very disappointing..Version: 2.0.9
✓ App not workingOur app stopped working yesterday out of nowhere. I spent 90 minutes chatting with an agent today and still don’t have access. We’ve tried using 3 different sign ins on 3 different devices and continue to get error messages. I’m disappointed as I use this app to keep location of my family and now I can’t..Version: 2.0.8
✓ Stopped workingI had been using this app for a long time on my iPhone SE 2020. Overnight the app stopped working. I was signed out and I went to sign in it stated it my screen is in zoomed mode- it is not. It stated works best in normal mode which it is in. In trying to sign into account it gives error message and says to contact the company. Makes no sense. Not happy..Version: 2.0.8
✓ Not workingTrying to sign in/create an account and it keeps crashing..Version: 2.2.0
✓ Update broke appUpdated app required sign in. Afterward I get a message stating there’s a problem and to call customer support. I contacted Verizon on their chat service but they couldn’t help other than tell me to restart my phone (which did nothing). Still not working. *** it’s fixed with version 2.0.9..Version: 2.0.9
✓ Stopped working in late JuneSince late June, the app no longer pairs with my phone. Verizon support has not been able to figure it out either. I have spent at least three hours on the phone with support..Version: 2.0.9
✓ DisappointingTried to get it started and working today but the setup on my iPhone Pro Max and Apple Watch Ultra II doesn’t inspire confidence. No way to upload insurance cards - when I hit the “take photo” button it slaps me with an “Access Denied”. Much of the rest of the setup is too clunky for 2023, options greyed-out without explanation for example. Verizon, if this is really something you want to offer spend some money and exercise some leadership. Otherwise this comes across as just another empty subscription gambit..Version: 2.2.0
✓ Stopped working after last updateAfter the latest update, I’m no longer able to log into the app with my Apple ID. Update: I was finally able to get the app to work again. I had to go to Settings >My Apple ID>Passwords & Security >Apps Using Apple ID, and then removed CartSmart from the list. Then I went back into the app and logged in using my Apple ID. Wouldn’t work any other way..Version: 2.0.9
✓ Disappointed with tech supportOkay folks... user instructions manual is not accurate nor adequate for ease of use. And, not many satisfied users out there, me included. Beware - technical support does NOT exist if you experience watch connection / contact issues, which you eventually will have because there is little to none setup instructions ! Two stars because the watch is a neat idea. 3 stars missing due to inadequate setup instructions..Version: 1.2.2
✓ Don’t bother. It’s not as useful or dependable as GizmoTracker wasEverything updated I guess and knocked us completely out of the system. Won’t recognize my credentials after going through setting up account all over -again. This service has gotten worse over time, not better. The GizmoTracker was better, hands down. More dependable and accurate. This service is trash. I’m beyond annoyed. I don’t have room for these kind of errors. Nor does my parents -one with dementia. Looking for something better today..Version: 2.0.1
✓ Don’t Bother!!!If I was a senior citizen and need to use this app for an emergency I would be dead! This is by far the worst app I’ve ever used. So many glitches and out of now where I can’t log in. Still can’t log in. And customer service is a joke. Although they are trying to help me, nothing they suggest is working. I’ve been going back and forth with several reps on messenger for bourse!! I can’t speak to a real person. This is a waste of time!.Version: 2.1.2
🙂 Verizon Care Smart Positive Reviews
Verizon Care Smart works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Verizon Care Smart.
⛔ Verizon Care Smart Problems
