- 86.3LEGITIMACY SCORE
- 86.8SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Cleaner - Smart Cleanup App Complaints & User Negative Comments 2024
Cleaner - Smart Cleanup app received 67 complaints, negative comments and reviews by users. Have you ever had a bad experience using Cleaner - Smart Cleanup? Can you share your negative thoughts about cleaner - smart cleanup?
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Cleaner - Smart Cleanup for Negative User Reviews
✓ This appI like this app I think that it needs a auto feature and ability too view files that are being del. other than the two things I mentioned “Nailed It”.Version: 2.4
✓ Was good now rubbishWorked well until update now lost cleaner button and seems useless.Version: 2.5
✓ Useless app on recent updatesI reached out to customer support to fix the issue twice and no one replied. The clean button to get rid of junk files is gone. I already paid for the whole year and they did this. They need to give a refund for the rest of the year plus the 3-4 months it hasn’t been working. I would not recommend this anymore until they fix the issue..Version: 2.5
✓ CleanerWas good until you want money now for a clean. Please change it back to completely free..Version: 1.41
✓ No longer freeThe latest update only allows one fee week then a fiver a week afterwards. Not what I originally signed up for..Version: 1.41
✓ No longer a cleanerCleaner button is now gone. It's just another photo cleaner and nothing else.Version: 2.5
✓ Not working since the updateThis app has stopped working since the update 2 weeks ago. The blue button to be able to clean is missing and I have emailed but got no reply.Version: 2.5
✓ It was free to use with ads before, now they want 4.99 a week.Before I was able to use this app because it was free since they had advertisements that would help them with the money aspect, but now they will not let you do a simple cleaning unless you subscribe to their 4.99 a week subscription..Version: 1.5
✓ Not sure about accuracyApp telling me my phone storage is about to run out. Thing is I have over 20gb left in storage. Next thing is the speed test is inaccurate. I have 100 plus download and this app never shows over 30. Finally the cleaning section throws up the same few results time and time again..Version: 2.4
✓ Handy But Needs Some WorkApp overall is good, and I trust it since it’s made by the same folks who make desktop apps I already use & trust. But couple things are keeping me from paying to a premium ad-free version: 1.) “SPEEP” test? I first worried after seeing this that maybe this was malware itself since such an obvious and bad typo was left in. 2.) keeps crashing every time after I try to clean emails or merge contacts. Sort out these little details and it’ll be a nice app. And you don’t have to have an ad open up every time I change screens. If this product is good, I’ll buy it and you only have to have an ad pop up every so often. Otherwise it’s just annoying and no matter how good the app it starts pushing me to want to delete it and not pay for it at all..Version: 1.3
✓ ContactsI’ve just selected a load of duplicate numbers to merge, clicked merge and it’s deleted the lot instead of merging. ???.Version: 2.4
✓ CrashedIt crashed when tried it.. then tried again couple times and did same. So deleted it.Version: 2.4
✓ Cleaner for iPhoneTake subscription, works for awhile, then you lose the start button to activate cleaning, message twice, ignored, but took the money. Stay well away from this junk app..Version: 2.5
✓ Dose not workEvery time I try to clean my phone it’s freezes and crashes in like 2 seconds. I’m not saying it’s the apps fault but I do have a crappy iPhone 6 and kinda want to see if it can get fixed so others whom might have the same problems not have them again..Version: 2.4
✓ Not workingApp isn't working since the last update, I paid the subscription and still not working, like, it doesn't appear the button to clean and all that, it doesn't let me do it, I already tried deleting the app and re installing and no, it's not working.Version: 2.5
✓ When trying to clean pics keeps crashingThe start up is ok , however the pic app keeps crashing.Version: 2.4
✓ Nothing worksAnother update, another change. Now nothing works. ‘Start Cleaning’ ‘Speed test’ etc, etc. Useless, cancelled subscription. Shame as used to work really well and offered great value for money..Version: 2.7
✓ UpdatedNow it doesn’t work.Version: 2.5
✓ One update to screw it upSince v2.5 was rolled out, the once useful app (4*) had ceased to even do what it’s supposed to do. Despite trying to restore my purchase several times, I don’t even have the option clean my memory or RAM , but on the positive side, hence 1*, it does keep nagging to to clean both. Either fix it, or give me my money back!.Version: 2.5
✓ Missing Ram BoosterI purchased this for my iPhone running 15.2 and my iPad running 15.2 as well. The iPad app has ram cleaner booster but it disappeared from my iPhone. It was there a few weeks ago and now it’s gone. That’s all I use it for so it’s now worthless to me..Version: 2.5
✓ I CANT BELIEVE THIS. 😡😡😡I can’t believe this. This app was really good, helped me clean out a lot of storage but now they have added a thing so you have to be premium to clean storage!!! This was a really good app, at the start. I literally loved it but now I hate it. TAKE DOWN THE PREMIUM UPDATE. I deleted your app straight away and will only get it again if you remove premium. ❤️.Version: 1.41
✓ Don’t have the clean button anymore after update??Don’t have the clean button anymore after update??.Version: 2.5
✓ Cleaner appHad problems using the app had it for awhile and it won’t let me clean it no more just all the free bits like speed test and stuff and like that but I won’t clean my phone and all my memory now. Where used to press to clean now is disappeared !! I really liked it before.Version: 2.5
✓ Was 5 starsI had rated this app 5 stars until last update. However, after said update, I can’t clean my phone nor can I boost the memory. Hope you can solve this because this has been my favorite cleaner. Please fix!!.Version: 2.5
✓ App crashThis app crashes every time I try to merge duplicate numbers. This was the point of downloading this app..... will wait for a update for a few days, if not I’ll delete.Version: 1.3
✓ Don’t buy the paid version!Price is completely in reasonable.Version: 2.4
✓ Used to clean up system filesThis was the only program that used to clean up system files it was unique and one-of-a-kind and now it’s just trash like all the other apps that promise to clean up your phone. I don’t care about duplicate photos or duplicate contacts I can get a different program for that I want something that cleans up system files..Version: 2.6
✓ I don’t do SubscriptionWorks good but I wanted to purchase it to remove adds & it only does monthly subscriptions. I don’t do subscriptions I only buy apps for a reasonable fee so I guess that I will be deleting this app because I don’t like adds :(.Version: 2.4
✓ New version is uselessMy phone was out of space and I paid the monthly fee for the app . It was great and cleaned my phone up . I pursued the yearly plan , and they updated it right after and now it cleans your duplicate photos and nothing else . Totally useless and I feel ripped off.Version: 2.5
✓ Pure garbageGarbage.Version: 2.5
✓ It was goodIt was good until I have an update on my phone and now I have to spend money to subscribe per week.Version: 1.41
✓ My time was wasted.If you’re going to make an app that’s ALL about the ads, maybe also make it good so that the ads are WORTH the costumers time. I downloaded the app hoping for it to work like many others that disappointed me as well. Selecting images was a ways of time because after almost every other image selected, there was an ad supposedly to be able to “select more photos” which I watched 5 ads in arrow and it still didn’t let me select more, same with deleting the pictures selected, they WEREN’T deleting. Trash. Won’t even give more information just don’t waste your time downloading it..Version: 1.6
✓ Too expensiveIt costs £3.50 a WEEK!? This is too expensive, I want an app like this but FREE, honestly it’s too much you should make it free or at least make it cheaper... 🙄😒.Version: 2.4
✓ Customer ServiceTerrible customer service. I’ve been trying to reach them for several months to cancel. Meanwhile I keep getting charged!!!! Stop taking my money and reply to me..Version: 2.5
✓ Does not do muchSuggested duplication of many photos that were not all close to each other Would not recommend this product.Version: 3.0
✓ WHAT THE…?What did you do to it?? I can’t do anything but delete photos now. Every stupid cleaner app does that; I wanted one that cleans junk files. This was working fine until the last update & now there’s no junk clean & no memory clean. Too bad, I think this was the last one that wasn’t just a duplicate photo/contact cleaner. Now that it’s gone, I’ll have to figure something else out..Version: 2.5
✓ I’m ConfusedHi. I tried to get this app to clean up my phone from lag and what not, and every time I hit clean, it always cleans 2.18 whatevers. So I tried something. I went to my phone storage and nothing changed when I “cleaned” my phone. So how does this work exactly??.Version: 2.4
✓ Too much adsI think its too much ads can you upgrade the app with little ads because its annoying. i will rate it 3 stars....Version: 2.4
✓ Waste my timeI just installed the app and try too clean up my phone and it took me to subscribe right away just bull sheet app ..Version: 3.0
✓ What Is Going On?!I tried to scan my phone and the app didn’t work! Then I tried to restore my purchase and I got an error message that said that the app was expired! Please don’t tell me that this app is no more! If it is, is there anything similar for free? Please let me know!.Version: 2.5
✓ No Clean Button anymoreI used to really like the app until the update that occurred at the end of January 2022. The “Clean” button in the pictures above is no longer present on the opening screen; there is no way to activate the cleaning process now. I sent a message to the Help Desk and never got a response from them. I paid for this app on the yearly plan, and it worked for about 3 months…a disappointing waste of my money. If not repaired, I will be canceling my subscription before it renews again!.Version: 2.5
✓ 0 starsI wish I could give a 0 star because this did not do anything and too many adds it’s a waste of time downloading and the other accounts are probably the company why would people put 5 stars? This is disappointing I really don’t like when people scam and I don’t think you all don’t ether they should shut down this company.Version: 2.4
✓ Upgraded to paid version then they stopped cleaningThis app used to clean your cache and junk files — on the free version even. I liked it so much, I paid to upgrade. Then the immediately removed the cleaning function and all it does now is sort contacts and photos. It’s functionally useless, and I have been ripped off. Five star old idea with a zero star cash grab. Trash..Version: 2.5
✓ Don’t ask for a review before I’ve even done anything. DeletedNeedy for stars.Version: 2.4
✓ No longer usefulThis app was great prior to it’s most recent update. Outside of just deleting duplicates and fixing contacts, It cleaned junk files and cache, 2 things no other cleaning app on the App Store could do. But that’s no longer the case since the “Clean” button is now gone. Now it’s just like every other app and I’m immensely disappointed and annoyed. I’m not sure if it’s some sort of bug or they deliberately deleted the function but there’s no longer any reason to use it(especially since it takes up so much storage in it of itself). It was good while it lasted though..Version: 2.5
✓ Lil problem here....Worked great but now it’s constantly crashing n won’t open 😅.Version: 2.5
✓ Over £20 a month! Have a day off!Downloaded and then try’s to charge you £4.99 per week! AVOID.Version: 2.4
✓ Deleted all but 6 contactsThank you so much. I’m thrilled to have now lost all my contact information but 6 people I haven’t talked with in years. Especially all my physicians. Gee, they weren’t important at all!!! Oh and my children, grandchildren, aunts uncles cousins. They all needed to go I guess. I’m so relieved I still have the number of the woman across the world I played a video game with 20 years ago. And you expect people to pay $10 a month for this? The way I see it you owe me $10 an hour for all the time it’s going to take me to find them all again..Version: 1.5
✓ Immediately removed as it’s £20 a month subscriptionThis app is being deliberately misrepresented. Its £20 a month to use it. Hardly good value.. and that’s an understatement. Needs to be removed from the App Store on the grounds of misrepresentation. Total disgrace!.Version: 1.6
✓ Bug FixesThis cleaner app is so far the only app I can find to clean my iPhone. The problem is that there’s an issue with the bug fixes. I can’t even clean my storage because there are buttons that are not on there to clean the phone’s storage and checking the WiFi connection. This app haven’t been updated. It needs to be fixed..Version: 2.5
✓ Unable to remove adsThe ads are really annoying so I paid to remove them. There is no way of doing it. I uninstalled the app and re installed it and the ads still appear. In settings the option to remove ads reopens the payment window. Lastly the contact merge does nothing apart from close the app. I went to support and got a Facebook page with pictures of the app and not much more. Quite disappointing..Version: 1.3
✓ CrashThis app crashes every time when trying to merge address contacts. Even when done one at a time. And the amount of ads is frustrating..Version: 1.3
✓ Nothing is free!I made the mistake of believing these well written reviews but do yourself a favor and don’t bother downloading this app if you’re expecting any part of it to be FREE. Because absolutely ZERO% of this app is free! I wouldn’t mind paying one set price for a good quality product, but literally the first review I read goes on and on about how they don’t charge an arm and a leg like all the other apps and how it’s the best thing ever invented, they’re so beyond grateful because of this AMAZING app, well that’s a LIE! Not only do they want to charge you weekly but it’s a reoccurring payment weekly and yearly, not a one time purchase. And they couldn’t even make 10% of their app free so we could see that the developer is at least willing to give a little instead of just take take take 100% of the time. I’m so sick of all these apps trying to rip us off, and of the fake reviews with the blatant lies! Every single app wants to charge us weekly, monthly or yearly now, what happened to purchasing something ONCE and then it becomes yours forever?? You’re nothing but a bunch of vultures..Version: 2.4
✓ Was BetterI have only given it, 1 stars, because the app has changed, for the worst. Before the last major update this app was worthy of a 5star review, it was brilliant at cleaning my phones hard drive and memory. But then the developers decided to Update the app and gone are the features, that are most useful. I use my phone for downloading and uploading photos and data to the net, and being able to clear both my hard drive and memory as and when need was a God send. But now those options have been taken away, I have since cancelled my yearly subscription, because as far as I can see the app really doesn’t do anything useful..Version: 2.5
✓ Ads ads ads ads adsLiterally an ad after every 1 press . Crappppppp.Version: 2.4
✓ It used to be goodThe app was amazing it would clean my phone with no problems. Then after I got the update it would charge me to clean. I can’t pay for the money and it’s a mouthy pay. I thought that the ads would make it were they wouldn’t charge me. You still get ads and I deleted the app. If you can’t pay money it won’t clean..Version: 1.41
✓ CleanerThe app as only got one star from me I paid fifteen pounds for upgrade and it has been faulty since. It will not clean junk and the option to clear memory has disappeared as well..Version: 2.5
✓ Doesn’t function.The only aspects of this app that works for me are the adverts and the subscription/in app purchase pop ups. It asked for a rating before the app had fully opened and just force quits whenever you hit the cleanup buttons..Version: 2.4
✓ Why???Why have you started a monthly subscription ? Looks like another good app trying to cash in and rip people off. I would have paid a small one off fee but I’m not subscribing to a monthly charge. Another app deleted.Version: 1.41
✓ I don’t think this works...I went to clean out pictures in this app but when I went to my camera roll I still saw my pictures/videos I have “deleted”. It makes you watch a whole lot of ads too, I don’t recommend this app.Version: 2.4
✓ Cappelligena3@icloud. comHaven’t seen the app and already asking for review. Would probably not be this far I if I had known about the charges. Had this app before and liked it. It cleans storage. Like that..Version: 2.5
✓ Keeps freezingI haven’t even started and it keeps freezing on me at the moment!.Version: 2.4
✓ NOT FREEYou get ONE free week and then £4.99 per week. I concentrated on seeing what the app does and whether it’s suitable and must have missed somewhere about the charge. DO YOU THINK YOU COULD PUT THAT PART FIRST? OR MAKE IT MORE PROMINENT?.Version: 2.4
✓ Annoyed and deleted.Was a awesome app. Paid to remove the ads. £5 I think it was. Now they are charging that weekly to use it!!! What a con. Not worth it at all..Version: 1.41
✓ Very Good app but crashesVery good apart from the phone contact duplicates which crashes every time you merge.Version: 1.3
✓ Clean function has goneHave emailed developer no response. No reason to have app now and unless this function returns will delete. Will also be asking for subscription refund..Version: 2.5
✓ Was good.Was good but after the update I’ve lost the clean button on my screen. I’ve deleted it & re installed & it’s still missing. So I’ve stopped my subscription until it’s fixed..Version: 2.5
🙂 Cleaner - Smart Cleanup Positive Reviews
Cleaner - Smart Cleanup works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Cleaner - Smart Cleanup.
⛔ Cleaner - Smart Cleanup Problems
