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O2 Digital Banking App Complaints & User Negative Comments 2024
O2 Digital Banking app received 38 complaints, negative comments and reviews by users. Have you ever had a bad experience using O2 Digital Banking? Can you share your negative thoughts about o2 digital banking?
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O2 Digital Banking for Negative User Reviews
✓ Recurring payment glitchesNot able to start recurring payments with first payment in the current month. Doesn’t work properly, had to choose one time payment. Very frustrating!.Version: 2.21.0
✓ Deposits.No one at the bank can tell me the max mobile deposit. Then it takes 4 times to submit because the app can’t read.Version: 2.41.0
✓ MergeWorst transaction for customer service from one bank to another possible.Version: 2.40.0
✓ Mobile deposit directionsDirections should be before photos..Version: 2.38.1
✓ Very upset with the appThe mobile app will have me change my password every week! I keep the app updated and I still always get locked out of my account every few days! Causing me to have to do the password recovery and create new passwords over and over again. Now it cannot even locate my account even with the same credentials I’ve used for unlocking my account all the other previous times. I’ve deleted and downloaded the app again and the same stupid issue always returns. Highly disappointed if I could rate 0 stars I would. Please fix this app!.Version: 2.42.2
✓ West suburban was betterApp is confusing and 80% of the features don’t work yet.Version: 2.40.0
✓ It’s time to give up.They broke out the B team for this new app. Totally useless..Version: 2.21.0
✓ Mobile deposit is harder than it should beI have accounts with chase and old second. Old second Mobile deposit is harder than it needs to be. The back must be endorsed perfectly or it will reject. The images don’t auto capture, and if it’s slightly blurry it will reject. When the images are rejected, you then need to drive to a bank to deposit- the whole process shouldn’t be so difficult. I’ve been spoiled with the ease of Chases mobile deposit system.Version: 2.48.0
✓ Customer ServiceJust plain awful….bring back WSB!.Version: 2.41.0
✓ A jokeThe banking app is a joke. Only the “Primary” person on the account can see all the options on the dashboard. The payees are not the same for 2 profiles. It’s ridiculous. Options are not available to all the people on the account. Boy do I miss West Suburban!!.Version: 2.44.0
✓ Hate itMy balances aren’t showing. I prefer Ally. Their app is so much better. I’m trying to convince my parents that Old Second is not beneficial to us anymore..Version: 2.21.0
✓ Deposit amountDeposit amount is to low..Version: 2.40.0
✓ West Suburban Bank Legacy customer hereTransfers from accounts take longer, bill payments take longer, and overall miss WSB..Version: 2.41.0
✓ Hate this BankGet your money out now. I’m on the phone sometimes multiple times a month checking on funds they moved without permission. I miss west suburban so much..Version: 2.48.0
✓ Digital depositThe camera feature is awful. It says to tap in order to take the check picture. It does not work smoothly. After tapping a few times then suddenly it will turn on the flash to take the picture. This causes the phone to shake and will possibly make the picture unclear. The system that WSB used was actually a lot easier and overall a far superior system. I am sure nothing will change but I thought you should know. Ian Goldberg.Version: 2.40.0
✓ ConfusingCannot isolate deposits for online income verification for online applications.Version: 3.5.0
✓ MergerCustomer service non existent. Took five days for a call back. Other times over 20 minutes on hold (at least twice)without talking to a person before finally hanging up..Version: 2.41.0
✓ Bad customer serviceTerrible customer service. Terrible percentage rates on accounts. I give this bank .02 stars.Version: 2.48.0
✓ Mobile depositI have a check that has a check box for “mobile deposit” your software failed to see that. A rejection box showed up saying that a endorsement signed was needed even though I already placed a signature. Had to write my signature twice and physically write “ for mobile deposit only”.Version: 2.48.0
✓ Come back WSBThis bank took over and now I cannot pay my bills or see any transactions…I will be closing my account if this doesn’t get fixed ASAP…BTW they don’t answer the phone either.Version: 2.40.0
✓ Digital bankingYour digital banking is much more complicated than what I had with West Suburban. It takes me much longer to pay my bills and make sure I’ve done everything correctly. There are too many steps to go through..Version: 2.48.0
✓ TerribleThe “transaction” page never shows current charges I have been living for a week with out really knowing my current balance because of it’s terrible lag..Version: 2.21.1
✓ BadCan’t schedule payments for a later date. Horribly inconvenient..Version: 2.41.0
✓ UpdateEvery time I open 02 I am asked to update and in 6 days now my login won’t work. I updated the first time I saw the message but it won’t go away?.Version: 2.21.0
✓ DashboardI don’t like that if you have multiple accounts on the dashboard it includes all transactions for all accounts..Version: 2.46.0
✓ Always a problemThe app doesn’t read the “For Mobile Deposit” checkbox on the back of the ADP check and so it would not allow the deposit unless i hand write it which took more time and complexity..Version: 3.6.0
✓ A few things would helpPretty easy to use. Really wish bill pay was organized by date so I could see what will be going out in the next week!!.Version: 2.43.0
✓ BasicThis is the most basic app I’ve have ever seen in banking. Can you please get Zelle. Ask your customers what they see in the marketplace that excites them and add those features..Version: 2.23.0
✓ Worthless mobile depositI’m annoyed to begin with since this bank took over my longtime local bank. To then have the gall to have a mobile app that barely lets you deposit anything since it can’t tell that you HAVE written “for mobile deposit only” on the endorsement and refuses to deposit your check only makes things worse. (Also you’re limited to $9000 a month in mobile deposits? Never seen a monthly cap at a bank before. Reasonably well designed app beyond that, but it’s a one star for me until you fix the key feature of a mobile banking app..Version: 2.41.0
✓ Horrible for depositing mobile checksThis was the main reason I opened a local account with them and this is the worst app for trying to deposit a check. If there is a piece of dust on the check it will be rejected..Version: 2.43.0
✓ Doesn’t updateI hate it...doesn’t work properly on iPad and can’t find my statements!.Version: 2.23.0
✓ LeavingOne of these days I’m going to leave this bank. Take forever to get a live person in the phone. Mobile deposit checking is tough if you do t have the best hand writing. My 7 year old children has a savings account and it’s flagged for inactivity. Come on…...Version: 2.43.0
✓ Bank Switched, this is way worseIt's very hard to navigate my purchases on this app. Everything is titled with "debit" and a bunch of numbers rather than where i made my transactions. Depositing checks online should be way easier than they make it too. I tried to deposit something, and it took 3 tries because of error codes that don't tell the user anything and just make it more frustrating..Version: 2.45.1
✓ Transferred from WSB. Not impressedNo one responds to messages. Cant reach anyone from the supplied phone number. No one calls back when you leave a message. Can’t deposit checks because my account is locked even though I was a loyal customer of WSB for 20+ years. Just a number now I guess..Version: 2.40.0
✓ Terrible check cashingHad to resubmit checks over 5 times. Kept getting server error..Version: 2.42.1
✓ Leave old second now! Fee kings of bad service25 years at West suburban bank. However many months they have owned it, is enough to convince me that I’m tired of paying their fees that I’ve never had to pay before for 25 years! Their service is poor. Save yourself the time and frustration and just quit Old Second. Their name implies they are old and will never even come in second no matter where there are or who’s bank they buy and ruin. GFY O2.Version: 2.46.0
✓ Can’t photo deposit checks anymoreI was so happy when O2 seemed more competent than WSB after they bought WSB. Weird stuff has been happening with the deposit check app. Last couple of weeks it shows my check availability almost immediately but can’t use the funds. This week I have lost the ability to photo check deposit. Right before the holiday weekend. Cool. I guess I’ll starve. I do not have the ability to come to the bank to fix this in person hence using the mobile app for photo deposits..Version: 3.5.0
✓ Mobile DepositThe mobile deposit feature needs serious work. I follow all of the instructions but can never get my deposit accepted. It rejects instantly and I need to retry about 15 times..Version: 2.40.0
🙂 O2 Digital Banking Positive Reviews
O2 Digital Banking works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact O2 Digital Banking.
⛔ O2 Digital Banking Problems
