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KP Health Ally App Complaints & User Negative Comments 2024
KP Health Ally app received 17 complaints, negative comments and reviews by users. Have you ever had a bad experience using KP Health Ally? Can you share your negative thoughts about kp health ally?
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KP Health Ally for Negative User Reviews
✓ Why do you keep making updates that kill the ability to upload data?Every time you send an update it always crashes my systems ability to collect the latest readings from my BP test meter. The previous update finally fixed it so it started working again but the latest update now a week later after everything started working has returned it to “unable to sync do you want to try again forever with no hope until the next update?” Did you hire the former Windows 7,8, or 8.5 development team to make sure this never works again? There is no reason for me to keep collecting data for this program if you make it impossible to send the data and frankly there is no point for me to keep bleeding into your stupid machine for nothing. I Quit !!! Now it seems I cant even post a review without finding a nickname that has never been used before..Version: 1.4.0
✓ Clunky, poor design, not user friendlyJust as bad as Kaiser’s web site, is this app. Hard to navigate, terrible graphics and counterintuitive. Will not remember the user password, so you have to manually log in EVERY time you use it. Don’t look for a button to sync your data. Even my doctor couldn’t get it to pair my phone and medical device. Just press menus and buttons until it starts working. You get reminders to sync but there is no sync button!.Version: 1.7.1
✓ Synching problemDoes Kaiser’s ‘development team’ ever test its work - seriously? I FINALLY WAS ABLE to ‘pair’ with the app and then it took FOREVER to synch my data…the 1st time I used the app. Now, the 2nd time, I can’t synch - it tries for quite awhile & then comes up with ‘err’. Getting my data to my doctor is VERY important to me and I DON’t like stressing out my heart every time I try to use ‘Health Ally’ - what a misnomer..Version: 1.7.1
✓ DeceptiveApp gives a general range for glucose goals which is deceptive because not all diabetics have same goals. Also, when you assign “fasting” to your reading and your level is below 180, it tells you your glucose level is “normal” and “within range” when in reality Kaiser told me that my fasting glucose goal is below 130. Also there is no way to see your average..Version: 1.10.0
✓ Diabetes Glucose ReadingThe app provides the basic information one would need to share with my diabetes team that I work with at Kaiser. The one area that seems to fall short is the range. I called Kaiser to see if there is a way to change the Glucose range. Unfortunately, the range is not the same for everyone and the one on the app is completely off for my age group. For example, a reading of 180 is considered to be good. Kaiser technical help said to leave a review for the developers to see… If the app range can’t be changed at least have it be allowed to transfer the range that we have set up on our meter. This upgrade would really be helpful!!!.Version: 1.6.1
✓ Does not syncA couple of years ago this app worked wonderfully and deserved 5 stars. It has since been updated a few times, with each update making it function less and less. It has been about a week where the app will not sync and show the test results. I have deleted the app and added it back to my phone, cleared the cache, restarted my phone, and nothing works. I have not reached out to tech support because in the past other than telling me to do what I’ve mentioned before, they have not been helpful. It is not doing what it is meant to do, which is deliver test results from patient to doctor in real time. For that reason I give them 1 star..Version: 2.2.0
✓ Latest change not goodThe latest update made two changes that made the app less functional. It doesn’t sync and upload as fast after taking readings. I Either have to force it to sync or wait 30-40 seconds. Used to be immediate which was much better. And it doesn’t open to the comments on readings page. It stays in summary. Takes extra touches to put in comments. Why? Rating from what it used to be like. It was faster to use..Version: 1.10.0
✓ Difficult to useApp will not work if you are logged into the one touch app that is for the meter. You have to continuously log in to update your data. The app does not graph your readings in a easy to read format. Just in the last two days, I can’t log into the app as needed. The app is updated according to my account..Version: 2.2.0
✓ Bring the averages back please!Being able to see my averages has helped tremendously in keeping my blood glucose under control. I was shocked to see that it was removed in the update. Then on top of that another step was added to sync - why??? What was wrong with just pressing sync and have the sync occur? Instructions on how to take a glucose reading is included with the glucometer. Why make it redundant with extra steps just to sync. These were unnecessary changes. It’s stressful enough trying to manage diabetes and then have the app you use with the tool made more difficult to use. Please roll these changes back! Also, when clicking on App Support in the Ratings and Review section on this app in the App Store, why are we taken to Kaiser’s website (where there is no link to an email address or technical page for app support)? Why isn’t there an email address linked instead so as to be able to send issues/recommendations directly to Kaiser technical support? It’s better customer service to provide that option..Version: 1.4.0
✓ Verio flex onetouchUsually, the app works pretty well, but sometimes it doesn’t sync with my meter and I end up not getting my reading recorded. I also wish there was a way to enter the number manually when this happens. Poking your finger to draw blood is just not fun to begin with and when it ends up being a waist, it’s frustrating..Version: 1.9.0
✓ Hey Kaiser, it is 2023. This app is unworthy of 2013Following up on a previous review. Now that I have used the app for over a month, I find it is far worse than I thought. Every time I sync, it takes a long time spinning. Most times it says that the sync has been unsuccessful, but when I switch to “history” the reading is there. Even when the sync is successful, the app takes a while to “load” my new reading. <<<<<<<<prior review >>>>>>> My KP region switched BP monitors and changed to this app. My experience has been negative. The pairing instructions were inadequate. Neither the instructions with the Bp monitor nor those with the app were adequate and they did not coordinate. It was only by chance that I discovered that the app displayed an average bp over time. Visualizing the averages required scrolling that was not intuitive. Daily, several hours after taking a reading and syncing with the app I get a message to remind me to synch my BP. The use of badges as motivation to use the app is infantilizing. I am an adult, not a six year old playing on a soccer team. Is this dysfunction due to people from NCal having zero knowledge or interest in the Mid Atlantic region or is there a different explanation?.Version: 3.4
✓ Please Fix the 2 Step GlitchesDear Health Ally Developers, Currently I'm sad to rate this app only two stars because the app makes me sign in twice every single time. Also the app is extremely slow and makes me repeat steps twice while using the app. Sadder still is the fact I have provided feedback back previously multiple times with no reply to my feedback and no fixing these issues. Could you Please fix these glitches? It is not just my phone because my other apps do not do this. I really don't have the time to do each step twice every time I take my blood sugar. The only other thing that would be nice to see is a section where you can log in your carbs and a carb counter. Other than that I used to love this app and I appreciate that it keeps my doctors updated on my blood sugar levels progress. Please please please fix these things so that I can go back to rating it 5 ✨ stars. Please reply so that I know you got my 2 star rating and concern ✨Thankyou..Version: 2.0.1
✓ Slow, Buggy, and UnreliableSo far this app has 'lost' or corrupted all of my data twice. There won't be a third time. It's slow. Most of the time it takes 15-30 seconds to save a single reading from my blood glucose meter. It's poorly designed. First I should explain that I have been a database developer for most of my career, with most of that in the medical field. This app synchronizes to a users local database one row at a time, requiring the user to explicitly save each row. This is a very poor design choice. Committing changes to the database should be automatic and much faster. Perhaps when the app is closed? This is easily done by creating an xml or transaction log that gets forwarded to the database upon exiting the app. There are dozens of ways it can be done. Kaiser chose to use the slowest..Version: 1.9.1
✓ Constantly loadingEvery few seconds this app is constantly loading. Makes it a bit unusable, decent app to keep track of readings but hard to deal with when it goes back to loading something..Version: 3.5.0
✓ Keeps losing ability to syncWhen it syncs, it’s useful. But it keeps losing the ability to sync and I have to delete it and reload it to re-pair it. It takes forever and is really annoying. Also, while they’re fixing that, they should give to the ability to pair with more than one device. So I can have a device at work and one at home..Version: 1.7.1
✓ Flawed but does its jobThis app works well most of the time, but one star off for not recording control solution readings properly. Even though my Verio Flex records the reading properly as a control solution test, the app records it as a real reading and I do get asked by my doctor about the anomalous number and have to explain every time. Another star off for having their “app support” link lead to the Kaiser Permanente homepage, from which there is no actual route to support for this app..Version: 3.0.0
✓ Disappointing LatelyThis app used to work well. Then there was a badge default on app for a couple months , but continued working well. Then the badge default disappeared a couple weeks ago. Now I have nothing but trouble every time I use the App. I get system error. It takes a long time to download then times out. Does same when making a note. I flip between home & history to get a BP reading to come up. I write down what is on the monitor because I have had some readings that never did come up. I hope some IT person out there does something about this. Wow! Must be lots out there like me because nicknames didpleased & unhappy already taken..Version: 2.0.0
🙂 KP Health Ally Positive Reviews
KP Health Ally works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact KP Health Ally.
⛔ KP Health Ally Problems
