My Doctor Online (NCAL Only) Negative Reviews

My Doctor Online (NCAL Only) App Complaints & User Negative Comments 2024

My Doctor Online (NCAL Only) app received 16 complaints, negative comments and reviews by users. Have you ever had a bad experience using My Doctor Online (NCAL Only)? Can you share your negative thoughts about my doctor online (ncal only)?

My Doctor Online (NCAL Only) for Negative User Reviews

✓ Update killed the appTried to order prescription. When trying to go to page to look up the drug, it takes you to a Consent Form for paperless items. At one point a tab popped up for website critiquing and when you click on it takes you to a blank page. Crash several times on me. So totally unable to order prescriptions anymore. It tells you to call the prescription in instead of ordering online. They’re going to be inundated..DigruntedVersion: 7.7

✓ Updated - keeps breaking - Can’t get past loading screenUpdated again - it’s been over a month since developer response and no one has gotten back to me since. Every few weeks I have to turn my phone completely off to get this to work. This app is essential for getting prescriptions filled and talking to doctors, yet every couple weeks I just can’t use it at all - FaceID works, then I’m stuck on a spinner indefinitely. The other Kaiser app is not working either, both have been down for a couple weeks..RED1standingbyVersion: 7.5

✓ User friendliness /limitations1) App choices are not user friendly even though I have some knowledge in web technology (but not a tech savvy) and I work at Kaiser, meaning I know where to find things. For my elderly patients who are not that familiar with technology, it’s hard for them. 2) phots can’t be attached more than 3 attachments at a time. 3) cannot email to multiple providers at once for the same message. I had to copy/paste my message to send to another provider. Extra work for me! 4) “Reply” to a provider function has a limited time frame. If I don’t keep the email thread going, I cannot “reply” to the provider after (I’m guessing) a week? I have to start a new email..No secret priceVersion: 8.1.1

✓ Almost greatOverall pretty good app with decent features. However, there is room for improvement with reliability (frequent snags, unavailability), speed (takes a long time to load content), simplify user interface (too much clutter, looks like it has been built in piecemeal over time and needs a new unified concept). Also inflationary use of notifications for non-urgent things and too many bureaucratic forms and questionnaires to fill for the customers (and associated flood of reminders)..Traveller009Version: 8.1.1

✓ I don’t understand why this isn’t part of the main KP appThis app itself seems fine. But I don’t understand why this is not part of the normal, standard KP app. Why do I need two different apps for my Kaiser Permanente information? Now, if I want to check messages from my doctor, I apparently need to open up two different apps to look at them, and so on. This doesn’t make much sense. They also show different things: the main KP app correctly shows that I recently got a flu shot, but this app is recommending that I schedule one..TigertechVersion: 7.9.1

✓ App is glitchyThe interface is not very thorough. To just read one’s emails it’s not obvious how to get there. Very limited number of characters is allowed once the patient does write an email. App will ask to confirm phone and emergency contacts, address, etc., sometimes even when one just used it less than a day before. It was much worse before. The app has been improved somewhat in the last year or so. It is now better than Kaiser itself, which has many good doctors but some truly awful staff and policies as well. I wish I never had to deal with Kaiser anything again..Ya li kaVersion: 7.5

✓ Issues with updating info and video callsWhen answering questionnaires they don’t seem to update on the other end. I always seem have issues with video calls. The assistance can’t see when I’m logged in and the video camera doesn’t always work although I have mic and camera set to allow..Con-e DVersion: 7.4

✓ Prescription feature is buggyI don’t know if they removed the ability to order prescriptions through the phone app. Earlier I was able to order through the phone. But last 2 times I logged on (in a span of a month), I can not see list of medications. And when I click on Review and order your active medications, it doesn’t show any meds there! I have to get on my computer and do this!!! With a busy life it’s an annoyance!.Cvs craigsVersion: 7.2.1

✓ Sign in IssueSince I changed my password it will only work on Kaiser’s Website and not on the app. I’ve checked my saved password to see if it was wrong, but it is correct. I even tried keying it in and checking at different times of the day and evening. Kaiser wants me to check in to my appointments using the app. The clerk working at the check in desk told me she had an IT issue with hers that took 2 Years to resolve. Ugh! Any suggestions to how to resolve the issue before my demise. New password was sent by IT through snail mail. Which was something I told them not to do, the new one I already had worked on the website. Once they issued a new one, I was cut off for a week. I received over 14 emails directing me to the website which was unavailable! I had appointments, messages from Drs., billing, an RX to order, and lab results. I was forced to call on the glitchy phone system. 8 calls later I got 2 things done. My RX didn’t come by mail, even though I talked to pharmacy. It required another call, and having someone else pick it up, because I became too sick to go. New password words online like the old one, but not on the new and updated app. Today the app doesn’t even load. More work needed..K RoarVersion: 8.1

✓ Problems with messaging drWhen I write a message to a doctor it will behave as if sent but when I next go to write a message it will bring up a draft of the sent message saying it was not delivered. If I send that one then there are duplicates. This has been happening for awhile now perhaps since the last update. Also the past appointments section does not load. The paperless option pops up and when I say “ask me later” it immediately pops up again. Generally the app helps facilitate what’s needed and I prefer it to having to get on the website. These glitches have been bothersome enough to come her to make a comment in the hope it will help promote a fix..S.Spencer101Version: 7.8

✓ Hard to call for supportWhen the app has issues it’s hard to call for support for it. Tried resetting the password online. Though the the reset is successful, you can’t sign in on the app with the new password and will task you to call support and nobody is answering. I don’t think they have any at all hanging there 24/7. I tried day and night, within office hours…nada!.TruewingsVersion: 7.7

✓ RediculousI had a rash break out on my face 2weeks ago. After trying a few days to deal with it myself (and it spreading and causing my under eye to swell) I made an appt-for 3 days later-earliest I could get in) with a primary care dr—NOT my dr just a random dr who had an available time. I went directly from work so I had on full face makeup to cover the rash. This dr stood 5 feet away from me and leaned a bit toward me and diagnosed rosacea (?). I’ve been to a dermatologist enough to know they remove any makeup over the area, use a very bright light and a magnifying lens to check the rash out before they prescribe some medication that can have side effects. When I requested to see a dermatologist she prescribed a an oral medication and told me if it wasn’t gone in 10-14 more days call back. When I requested AGAIN to see a dermatologist because IT IS NOT ROSACEA, she referred me to an online derm appt. First off, if my car breaks down, I do not call a refrigerator repair person. I call a car repair person. And I don’t send them photographs of what the problem is. THIS IS AWFUL MEDICAL PRACTICE! Thank god it was a rash and not cancer!!! I healed the rash with Allegra and vaseline. Now That it’s all but gone, 2 1/2 weeks later, I have an appt scheduled with an online dermatologist for a week from now…great =\.FjjdtikddwydfujxihVersion: 7.3.1

✓ Good app, but lacks of basic features...Yes the app is not bad, but could be so much better. It can also be very frustrating. Here a few examples: If you go to past appointments, you only see like 6 or 7 appointments, so tap on see more, several times to see the appointment you want to look at, tap see notes, find out it's not the one you want, tap x or refresh, and you go back to the BEGINING of the list, forcing you to go again with multiple taps to go back to your previous place. Why isn't there a search,for a doctor or a string etc.. Same for you doctor messages, why not being able to perform a search. You should also have an export function to download a full message. I have several examples like that and would gladly provide them to the developing team. Actually do they even do usability testing with real kaiser customers? I would also volunteer for this..BibaleloulaVersion: 7.5

✓ Adding children to moms app.I would just like to say that Kaiser and the world need to “get with it”!! Ideally, I would have loved to be married with two kids just like the whole world is right? WRONG!! I myself have two beautiful children with two separate and different fathers, who have both been ordered to provide health coverage for their children via the department of child support. One of my kids gets Medi-Cal and the other has Kaiser paid directly by her dad. He however, is not a Kaiser member and uses his free VA benefits instead. So the problem I have is, that Kaiser does not allow the custodial parent to add her children in the MyDr app because I’m not the account owner. This is very frustrating as a mother who has 100% physical custody and care of her kids and still can’t possibly get allowed ACCESS to her child's medical information and can’t utilize the “app” for BOTH CHILDREN! I have 50/50 legal custody of my children but I don’t have the ability to add my child to the app because I’m not the one who pays for the membership??????!!!!!!! Please fix this and allow the custodial parent to add her kids to the app. So maybe I can get her appointment reminders and prescription refills instead of the “dad” who doesn’t “do” anything except pay for the insurance!!! Ty..Audisaok1977Version: 7.4

✓ This is unnecessaryI would like to take the time to say having to download a whole other app and sign in and give confirmation codes is pointless. Complete lack of understanding that no one would like to have to download a completely separate app just to cancel or reschedule. The link from the Kaiser Permanente app SHOULD in my opinion take you to their online services on their website. Instead of having to play games and have two apps on your phone you rarely use and when you do it is nothing but connection issues. Half the time I leave notes or messages to my doctor on the app and they have ZERO idea of what I’m talking about when I arrive..BoopupieloveVersion: 8.1.1

✓ My doctor online is a marginal successStill , after many many years and KP having laid off about 500 people in IT, the fact remains that my dictir online is just a fantastic goal and objective . Of course such objectives are not realized without the time and experts to make things work . Sadly, the self promotion process in media by KP perhaps drains too much money from the budget for them to finally finish this blending of computer and cell phone ( smart phone) technology . In the RARE instances that my Doc online actually works as intended and designed , it can be and sometimes is GREAT . Unfortunately this isn’t the case on a constant and miles or another half century away given the factual nature of the product as an “ app” . If you expect less , you could be safely prepared. If expect a great thing from first uses, you will surely be disappointed and annoyed . Dumbest of dumb errors they made was restricting or denying the patient ability to “ e mail my doctor”. That was never true e mail and the elimination of that ability is indicative of the fact that they have major issues to fix, repair, expedite, cure and resolve . Oh yes you can call but you will usually have 30 minutes listening to poorly selected Muzak or music I’ll take elevator music instead . You also will have to explain things four times to the Bozo ESL human types who answer their phones. Good luck , pal , you need it !.Vic OfVerizonVersion: 7.5

My Doctor Online (NCAL Only) works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact My Doctor Online (NCAL Only).