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New York Mobile ID App Complaints & User Negative Comments 2024
New York Mobile ID app received 36 complaints, negative comments and reviews by users. Have you ever had a bad experience using New York Mobile ID? Can you share your negative thoughts about new york mobile id?
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New York Mobile ID for Negative User Reviews
✓ Great if it could take a pic of my IDNo matter what I try it will only scan the front of my ID. Refuses to recognize the back.Version: 4.15.3
✓ Poorly designed appApp has a ton of flaws including timing out constantly and was confusing to use upon initial setup during the self portrait phase of setup. It also does not integrate with Apple Wallet. The app only seems to convert a physical ID and break it down into datasets. I do believe Digital ID”s are needed but this app seems to need a lot of work if its primary function is to create a digital id from a physical id that can be stored in Apple Walle and presented when needed..Version: 4.15.3
✓ Not workingGets stuck when verification of the back of the ID.Version: 4.15.3
✓ 😮Yeah ok so my ID is on my phone now. In yet another app! Why not just integrate with Apple Wallet?.Version: 4.15.3
✓ Must open app to hand over to law enforcement.Needs wallet integration. Opening your phone to all apps for law enforcement is ridiculous in a time we need privacy. It’s insane to give anyone full access to your phone to who’s ID..Version: 4.15.3
✓ It’s fine, but not greatThe app works fine, and I was able to setup my mobile ID, but contrary to its App Store listing, it does not support the ID in Wallet — you must use the app itself. This seems unnecessarily clunky, and I wish NY hadn’t spent the time and money doing something custom that we all know won’t work as well as Apple’s solution..Version: 4.15.3
✓ No ID in Apple Wallet supportApple supports a feature called IDs in Apple Wallet that is highly secure and preserves your privacy. That is not what this app is. The app can track when and where you use your digital license. Presenting an ID requires the phone to be fully unlocked which makes it vulnerable to data theft if the party that needs to see your ID has nefarious intent. Governor Hochul could have directed her DMV to support the Apple Wallet feature on iOS and instead spent taxpayer money with a private contractor to create this half-baked app-based solution. Do not use this app if you value your privacy..Version: 4.15.3
✓ I keep getting an error messageAbsolutely horrible. I keep getting an error message. Good lighting and nothing..Version: 4.15.3
✓ New app, full of problems.The app is unable to scan my Real ID NY driver’s license. It’s very poor tech. Every bank scans your checks with much better tech, adjusting your screen and capturing faster. This doesn’t..Version: 4.15.3
✓ No apple wallet supportKinda useless without :( hope they fix soon..Version: 4.15.3
✓ Doesn't integrate with the WalletAre there plans to use the official Apple framework for driving licenses in the Wallet app?.Version: 4.15.3
✓ ID Photo?Feels like the app should have an option of including/showing an actual photo of your ID? Doesn’t seem like a bar or restaurant is going to take this as proof of age/valid for quite a long time unless that’s an option given they would need some sort of scanner..Version: 4.15.3
✓ Non functionalKeep trying to just enter everything and keep getting random error codes. Obviously built and tested by a bunch of amateurs. Maybe I’ll try again after they get the bugs worked out. Also no t sure I want to trust my personal info to an app that can’t even manage basic functions..Version: 4.15.3
✓ Apple Wallet Support Missing?There doesn’t seem to be a way to add the id to Apple Wallet even though the app description says it supports it..Version: 4.15.3
✓ Not ready for prime time.Walked me through the activation process. Submitted my drivers license and picture for processing and never completed after 10 minutes. Closed the app and reopened and now the app will not open at all..Version: 4.15.3
✓ No wallet supportOne of the main reasons I downloaded this app was to use it in my Apple wallet, despite it saying its supported I couldn’t find an options to do so..Version: 4.15.3
✓ Functional but horrible UXWhy can’t this just be in native iOS like other states I.e. Georgia?.Version: 4.15.3
✓ Apple wallet integration?Enrolling for the New York ID was straightforward and hassle-free. However, I’m uncertain about the number of places that will accept it at this point. One suggestion for improvement would be to integrate the New York ID into the Apple Wallet for greater convenience and broader acceptance..Version: 4.15.3
✓ Does not work on 15 Pro MaxCrashes instantly upon launching..Version: 4.15.3
✓ FailNo problem scanning the front of my NY id, but the back? Impossible. Fail every single time. Maybe because mine is one of the earliest cards issued, and now they look different? Don't know, but unless they fix this issue, it's useless for me..Version: 4.15.3
✓ No Apple Wallet IntegrationWhy no Apple Wallet integration like Arizona, Georgia, Maryland or Colorado? Why none in general? One step forward, and two steps back..Version: 4.15.3
✓ No integration with Apple WalletIt was fairly easy for me to get the app set up and verified. Also interesting that it showed the color version of my 10+ year old picture from my ID. However, the App Store listing mentions integration with Apple Wallet, yep there is no option to add it anywhere..Version: 4.15.3
✓ Mobile ID?Really should include support for the Apple/Google mobile ID standard. The current system is very clunky, and will especially negatively impact business owners and others that actually need to validate IDs..Version: 4.15.3
✓ Not ready for release?“An error occurred. Your New York Mobile ID cannot be registered.”.Version: 4.15.3
✓ Doesn’t scanIt does scan the front of my DL but not the back so I still not able to sign up.Version: 4.15.3
✓ It’s not workingTried 2 times same error. Not working as mentioned..Version: 4.15.3
✓ Leave it to NYLeave it to NY to create an app. Did we not learn from the COVID Cards? Just allow it to be entered in Apple Wallet like other states. No need to reinvent the wheel… Anything to waste taxpayers money I guess!.Version: 4.15.3
✓ This feels like a failAnother app for a single feature, when that feature is already available in Apple Wallet and has been live for more than a year with 4 states already supporting it. Why are we complicating things, NYS? And why does the app profile claim that this supports Apple Wallet, when it clearly doesn’t?.Version: 4.15.3
✓ Doesn’t support Apple WalletClaims down below that Apple Wallet is supported. Setup took several times of scanning docs and taking a selfie only to fail over and over. It eventually worked but it was a pain and then after all that I can’t import the ID to my Apple Wallet because it’s not actually supported. Waste of time..Version: 4.15.3
✓ Improvement? Yes, but still leaves lot to be desiredGreat to see NY get with the times, but disappointed I’m not able to add this to my Apple Wallet out of the gate. Don’t really want to have an additional app just to not have to pulled physical ID out. Furthermore, I had to attempt to sign up at least four different times due various error codes/timeouts..Version: 4.15.3
✓ Apple Wallet Support??? Where???This page mentions Apple wallet support but there doesn’t seem to be a way to add it?? False advertising much…? Can’t add it from the wallet app either as Arizona, Colorado, Georgia, and Maryland are only available. What gives?.Version: 4.15.3
✓ App crashes while taking ID pictures.Gave up after 3 crashes..Version: 4.15.3
✓ Great ideaDoesn’t work, error messages..Version: 4.15.3
✓ Doesn't work - won't verifyNot only will it not verify, it says if it fails three times you essentially get banned. So brilliant 🙄.Version: 4.15.3
✓ Does not workWill not take a photo of the ID. The app will not access camera despite granting access. 🤷🏻♂️.Version: 4.15.3
✓ Apple wallet support neededNeed to support Apple wallet. I’m not unlocking my phone to allow this to be scanned, allow it in wallet..Version: 4.15.3
🙂 New York Mobile ID Positive Reviews
New York Mobile ID works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact New York Mobile ID.
⛔ New York Mobile ID Problems
