Manitoba Hydro Negative Reviews

Manitoba Hydro App Complaints & User Negative Comments 2024

Manitoba Hydro app received 40 complaints, negative comments and reviews by users. Have you ever had a bad experience using Manitoba Hydro? Can you share your negative thoughts about manitoba hydro?

Manitoba Hydro for Negative User Reviews

✓ Poor button placementI phone 8 .. I can’t enter the Date key, It’s the function right after you enter your monthly usage.. It won’t let you on my phone so please fix the key make it bigger or a bit over lol..CouchmantoxxVersion: 1.12

✓ Useless app nowI was able to access this app on my ipad but since upgrade it will not work crashes as soon as i try to log on.Overcharged and overtaxedVersion: 1.13

✓ CrooksI hope this company burns and dies.HateHydroVersion: 1.13

✓ UselessThe app and website are totally useless. When it’s time for sending in the meter readings both don’t work half the time. I totally feel we as the customers are getting ripped off. This is a totally planned system to up the meter reading on Manitoba Hydros behalf. If I could I wouldn’t even give it a 1 star..Daveok61Version: 1.13

✓ Manitoba HydroThe most confusing app I have ever used. Very difficult to manage if you have more than one account..CushionlVersion: 1.13

✓ App needs improvementsApp hardly ever works when i want to check and pay my bill. Most days i cant even get past the login screen. Just gets stuck loading for eternity. App freezes constantly and doesn't work very well..CabossomeVersion: 1.13

✓ Regularly loses password and facial Id settingsRegularly loses password and facial Id settings.DevahnVersion: 1.12

✓ Needs improvementCrashes or freezes often. Click the remember me box and still have to put in your password..TaniaMooreVersion: 1.12

✓ Good when it worksAlmost every time I try using the app I get, ‘….the service is unavailable please try again later.’.K€NNY124Version: 1.12

✓ Bring backBring back the diagram on app.St0ryt1meVersion: 1.13

✓ Hydro crapThis app is a nightmare. I was so excited when they introduced this, but honestly, the phone call was faster.EdrisFanVersion: 1.12

✓ Better Support for iPadThis app is quite handy, however, I’d recommend that Manitoba Hydro makes an iPad version as well. There are many seniors who only have iPads that they use to get online and the layout and text size for the iPhone compatible version that gets installed, is inferior to what could be offered..RuralMBVersion: 1.12

✓ Won’t openI try to login, however app thinks for awhile and then closes..Debs5804Version: 1.13

✓ ChangesIt would good to be able to delete more than one notification at a time. Delete multiple at a time..11Sparky3Version: 1.12

✓ App now crashes on loginUsed to work properly all the time but haven’t been angle to login on the app - had to resort to the website..MikerchartierVersion: 1.13

✓ Easy viewing, not doing everything I want it toRelatively helpful, like being able to submit meter readings on here and view bill. Frustrating that I can’t delete the account I had for my previous address..Abby.SchmalzVersion: 1.12

✓ Won’t openCan’t even open this app, so really can’t comment on anything else about it.Hds333Version: 1.5

✓ App crashes since latest updateApp crashes when attempting to login on iPad Pro with iPadOS 17.2. Deleted and reinstalled app with no success..New749Version: 1.13

✓ App won’t openI can’t open this app since the latest update.New update is brutalVersion: 1.13

✓ Doesn’t work any moreAfter installing a forced update today the app no longer opens. I guess I’ll stick with the web access..Gra_andVersion: 1.13

✓ Josef SilhaI submitted an accurate reading through app (and took a picture of the meter because for several months invoices made no sense) and then reading was changed on invoice without actual verification. This creates a very concerning situation when while app is used, Hydro manipulated the reading..JVS1973Version: 1.13

✓ No Longer worksI’m not sure when this happened (I think within the last couple of months) but I can no longer log on using the app. I can log on using Safari. This app is now useless as far as I am concerned..NottimpressedVersion: 1.13

✓ Alternate Login functions do not workIt is a handy app for updating meter reading and checking other items like billing, usage and etc. Once you get in it is good. The main login page gives you options like Face ID and finger print ID, but they don’t work. The features work on other apps but not this one. Have not been able to locate anywhere in the app if additional steps are required to setup the alternate login features. On my 9th generation iPad (V 17.3.1)the App just crashes and goes back to the Home Screen. Uninstalled it and reinstalled and made no difference. The app needs a feedback link in addition to the “forgot email” and “forgot password” links..Awwww ! Come onVersion: 1.13

✓ BillingJust recently disconnected my service in Manitoba. I called to find out if the disconnection was complete. More than a month after my disconnect date low and behold, my service was not disconnected. I had a made a payment on the account. When I asked what happened if there was an overage of payment. Your rep, lovely as she was, informed me that the credit would just sit there until I requested a cheque to be sent to my forwarding address. What kind of archaic billing system do you have? This should be automatically created when an account is finalized. It is pathetic that the customer must call for a cheque to be triggered. I would sincerely suggest that you look into this to eliminate hundreds of unnecessary calls into an obviously over worked call centre. You could save lots of time, effort and money by doing this. I’m sure that as a government agency you rely on us unsuspecting tax payers to forget to request a cheque so that you can pad your accounts even more … sad … it’s just a thought….Alys aliceVersion: 1.12

✓ Download update stinksHow long is this update suppose to take hours? Days?.PasswoorxVersion: 1.12

✓ Can’t submit meter readingCannot submit meter reading though the app and it seems it would be the easiest way to do it. But hmm of course if it benefits the customer in any way it won’t work. Disappointing for a billion dollar company that their app does not work.10 sendVersion: 1.12

✓ App won’t open anymoreSince the new update I can no longer get into the app on my iPad..122828&/;-)Version: 1.13

✓ Geeeez. Please fixLooking at all the recent reviews here, there is definitely something wrong with your app. I tried calling and emailing but got no recognition from hydro that there was something wrong with the app Crashes after login on IPad gen9 and iOS 17.3.1 Deleted and reinstalled to no avail. Using web app now! Please get your IT team to look at this!!!.CBC buffVersion: 1.13

✓ Not user friendlyI have spent 20 minutes trying to find the place to actually make a payment with a credit card. Still have not located how to actually pay your bill..Kellywelly87Version: 1.13

✓ Won’t openI did work when I first downloaded. Now it doesn’t work, yet I still get notifications. I removed, then reinstalled…. Still doesn’t work..LenGPnoxVersion: 1.13

✓ UnhappyI cannot find a way on this app to increase my monthly payment plan, which is frustrating me no end!.Sarum LadVersion: 1.12

✓ AcessCan’t access my account when I’m on vacation in Mexico, not sure why.BB Bobby DVersion: 1.12

✓ Useless apps should be deleted!According to this app I’ve had a credit on my account every month. What’s the use of an app if you have to check online anyway!.SlimmmermanVersion: 1.13

✓ Customer service is great rates are too highI love dealing with staff at hydro. Great folks. I just wish the rates didn’t go up exponentially every few months. When the big bosses at hydro are making multi millions of dollars per year and the customers are struggling to put food on the table…it’s just wrong.A voice2Version: 1.13

✓ SlowThe app is slow.Enough energyVersion: 1.13

✓ Needs some serious updatesHalf the time I go to login to my account the app crashes or says service currently unavailable Would also like it if it was easier to setup payments through the app.RyeledVersion: 1.12

✓ Rarely worksI update the app but all i get is a message that says "try again later". A good app but not worth the effort..Mahoney54Version: 1.13

✓ Does’t work on iOS devicesWhile the app is available to download from the App Store the app does not irk on iOS device.Hmmmmmmmmmm!Version: 1.13

✓ Manitoba hydro, a corporation just like the restYes, this is a review. When I moved into my home, I discovered that the previous owner was paying a very large amount to heat it. I immediately installed smart thermostats to curb this situation. (Mysa). I was then faced with scepticism from the algorithm they use for forecasting usage. Understandably so. I am still facing high estimates years on when I fail to read my meter, also shaming when compared to natural gas customers (lol). Get it together Manitoba Hydro. Someday I’d like to install a heat pump, maybe you will track that appropriately..Ambivalent ManitobanVersion: 1.14

✓ Doesn’t work for meI can log in to my account through Google but the app just shuts down when I enter my username and password. Have tried deleting the app and reinstalling but still didn’t work..Mindmyp&qVersion: 1.13

Manitoba Hydro works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Manitoba Hydro.