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Columbia Gas App Complaints & User Negative Comments 2024
Columbia Gas app received 21 complaints, negative comments and reviews by users. Have you ever had a bad experience using Columbia Gas? Can you share your negative thoughts about columbia gas?
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Columbia Gas for Negative User Reviews
✓ Doesn’t take credit cardsWhat a huge miss here who delivers a modern app with no Apple Pay or taking credit cards. I will continue to have my bank send them a preprinted check they can process..Version: 1.6
✓ AwfulThis is constantly giving me problems with no being able to log in or “the service is temporarily unavailable” and it’s just as bad on the website. I’ve had late payments because of this ridiculous app and website. But I have no other choice than to use Columbia gas so oh well. One voice I’m sure isn’t going to make them have better I.T..Version: 1.12
✓ No Auto Credit Card Payment OptionsThis is the only bill that I can’t setup auto payment using a credit card. Don’t you think it is time to get with the rest of the world?.Version: 1.19
✓ Invalid user name or passwordThis app has worked but now it is just a stress test. If they want to get paid then I suggest fix this problem before next billing.Version: 1.15
✓ Zero Star Review, new update still doesn’t work.DO NOT UPGRADE TO VERSION 1.21, This version kills Touch ID and Face ID. After upgrading, you will always be required to use a email address and password to access this app. I just loaded the December 26 update on my iPhone 13 pro and my iPad 3rd generation and the issue with Face ID and Touch ID not working has returned. Way to go, now you are going to have to keep these clowns on the payroll for who knows how long to get them to correct their latest screw up. They put the "F" in FUBAR..Version: 1.21
✓ Daniel - Magnolia LakesI have no problem with the gas service; however, my bill is nearly DOUBLE what it was five years ago. I don’t see that we are doing anything different. I can’t justify it. Can you help???.Version: 1.13
✓ 2nd rateThis app does not function in landscape mode. Also, it displays only half the screen size on an iPad. It makes one wonder if they simply released it with out testing it. I suspect this app will be updated after update after update until they get it right. That is not too good of an impression..Version: 1.3
✓ Bad Customer ServiceI usually do not have any complaints with Columbia Gas, but I have recently had an upsetting issue. I got behind on my payments and my gas was turned off. I went to the website and paid the past-due amount. Then I called the office to let them know I made the payment and asked if they could turn it back on. I have a gas-powered water heater and need the hot water. The lady I spoke with on the phone said I still owed over a hundred dollars more and my gas could not be turned back on until that was paid. I told her I did not see that amount anywhere under my account online. I checked the website a few days ago and it said I owed $22. If the lady on the phone had told me I only owed them $22, I could have paid it then and got my gas turned back on. I have been showering about once a week now when I visit a friend in Paris. I cannot wash my dishes or clothes. It’s terrible! And it did not have to happen this way. I am very upset at the customer service representative that I spoke with on the phone. She made a mistake that has made my life miserable!.Version: 1.18
✓ Face ID not works!!This app has Face ID option to login, but it won’t work and ask me to enter the password everytime!! Face ID scan is a fancy option with no use in your App?.Version: 1.8
✓ Update broke face idThis app was working fine until I updated today. Now you cannot use face id unless you put in a password also… so now face id is useless..Version: 1.8
✓ App problemI have been trying to pay my gas bill on this app for over a week. I want to refresh the app and that doesn’t work..Version: 1.9
✓ Always downBoth the web and the app. I pay on the weekends. And never can. When you do system updates move the times around to not always affect the same customers please!!.Version: 1.12
✓ Payment date discrepancyApp has potential but now when selecting to pay on due date (next week) it is defaulting to today’s date. Had to go to the website to make a future payment..Version: 1.4
✓ Mobile website is betterThe app will let you view your bill but not save it. The mobile website will let you do both..Version: 1.16
✓ Poorly designed application passwords don’t link to iPhone or FaceID.Password doesn’t link to either faceID or user name. I have to literally go to my passwords and copy paste to use the application On top of that, as I write this review, all my text is whited out..Version: 1.17
✓ Needs some issues fixedI mad a payment that the app said was due. Got my next bill in and it was far more then any month I ever paid. I dug up the previous bill and the bill was $100 more then what the app said I owed. They need to get a more current bill owed so there isn’t a shock when you get the next bill.Version: 1.7
✓ Touch ID No Longer WorksThe app Touch ID now fails to populate the password field. Thus the Touch ID feature, though offered, does not appear to function..Version: 1.8
✓ Horrible companyTakes advantage of their services. Charged me $50 for two days of service with no usage of gas. New customer that fell two days away from a new billing cycle, which they create. Made up fees and horrible customer service. Will be switching my place to electric and getting rid of gas. I do not like my money to support bullying.Version: 1.9
✓ The tremendous, unexpected price increaseThe tremendous, unexpected price increase in my Columbia gas monthly budget has been a painful and debilitating hit to my budget as a senior citizen. I lived on a tight budget to begin with, and this price increase has taken away what little extra spending money I used to have.I hate the thought of having to lose my home because I cannot afford the extra $60 a month in the price increase..Version: 1.9
✓ Touch ID problemsGreat app once you get into it. Touch ID works sporadically making it much less convenient..Version: 1.21
✓ UselessThe app is constantly broke or won’t let u enter information. 3 months now they tell me my account don’t exist but yet I’m still being charged. Never in my life has paying a bill on what’s suppose to be their home app been so painful. And still an not able to pay my bill through this app. So it use by all definitions useless..Version: 1.21
🙂 Columbia Gas Positive Reviews
Columbia Gas works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Columbia Gas.
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