My Utility Account - Mobile Negative Reviews

My Utility Account - Mobile App Complaints & User Negative Comments 2024

My Utility Account - Mobile app received 36 complaints, negative comments and reviews by users. Have you ever had a bad experience using My Utility Account - Mobile? Can you share your negative thoughts about my utility account - mobile?

My Utility Account - Mobile for Negative User Reviews

✓ Can’t add CC infoMultiple attempts to enter credit card information FAILED. the ability to use camera for capture of information failed. I entered name and credit card number but was unable to move to the next field to enter expiration date..The Real TheDudeVersion: 1.2

✓ Have deleted the appAll of my periodic and credit card bills are paid online, mostly thru apps a couple via the website. This is the worst app I have used and the website could be improved as well. Links don’t always work, can be difficult navigating through the app. Gave up using the app. UI is also the only account that charges a $1.99 convenience fee whether using a credit card or bank account to pay the bill online..1graziVersion: 1.1

✓ Worthless - fees for every payment methodMight be a worthwhile app to manage and pay your water bill, but they charge a fee for every method of payment, e-check included. Maybe you could argue that the fee is justified if using a credit card, but certainly not to draw from a bank account. No thanks. I’ll mail a check and you can pay for the labor to open and process my payment, as well as the cost to continue sending me bills. Someday these companies will lose their arrogance treating customers like an inconvenience. Like we should really be paying you for the privilege of streamlining your payment processing?!.The FiremonkeyVersion: 1.1

✓ Worst app everThis app feels like it was designed by a high school dropout, autopay doesn’t work, saved cards get declined for no reason. And to top it off they charge you to make a payment. I will be setting up payment through my bank and have them mail 20 individual checks a month to pay the monthly bill. Any company that charges it’s customers a fee to make an electronic payment deserves to go out of business. Cashing a physical check costs them more money, you should get a discount to make an electronic payment, not a $2.25 fee..Bowser1007Version: 1.2

✓ MyUtilityConnect, Myass!!Still won’t work! Can’t even get to the website, “server won’t connect! Fix the app, please!!!! If you really charge $1.99 to make a payment, you can forget about me paying on your app or website!! I’ll keep sending payment through my bank!!.Moonstone_31602Version: 1.1

✓ GarbageBill loads fine but the ability to pay using the app hasn’t worked in years. It’s another garbage app that needs fixed or deleted completely so people’s time isn’t wasted on figuring out this app is complete garbage..Saltwater FishermanVersion: 1.1

✓ App is TrashThe app has so many issues. Also their payment system is awful too. Always declines cards.William1233Version: 1.7

✓ This site is frustrating at bestI recently had to update my credit card info , the car expired in January . Updating every month since , and today again , April 10 , guess we will see if it is actually updated or if I’m gonna need to do this again next month . Very frustrated with your web site , I would go to another water company if there was one 🙃.AkTBoneVersion: 1.6

✓ App crashes when trying to sign inApp crashes when trying to login (with or without Face ID). So hard to give anything else than one star. Looking forward to fix of bug to explore the app. iOS 12.1.4, iPhone X.Jens_BoVersion: 1.1

✓ It won’t let me pay my billsI’ve always had this problem online and with the app where I can’t add card or banks and when I do it declines.Nickname1112232234455767Version: 1.2

✓ Convenience FeeI was charged a “convenience fee” when I paid online with my bank account. I didn’t use a credit nor debit card. No where does it say you’re charged for this “convenience” when you use your bank account..Unhappy Customer 1955Version: 1.6

✓ HorribleI have never been able to access beyond the login screen. My app is infinitely stuck on a loading screen even when I uninstall and reinstall..HELLOTHEREAPPSTORERANDOMSVersion: 1.2

✓ If I could give it zero stars, that would still be too manyThis app always crashes, always has some error that prevents me from paying my bill. It charges a fee to pay on the app which is ridiculous considering it never works. The fee clearly isn’t used to enhance the app or payment feature. They should just get rid of the app..Andrite719Version: 1.1

✓ Poor appThe app never has the latest statement showing, there is notifications everywhere, and yeah the service is expensive, I expect more out of the crazy amount we pay as a family for water each month idk just me..SeveredzombieVersion: 1.7

✓ MyutilityconnectApp doesn't work from day one I am trying to understand why create an app that doesn't work it appears it never work correctly Also a $2 service fee to pay a bill really scam fix the app.Replace appVersion: 1.1

✓ Horrible App So Many Bugs and IssuesThis app needs to be completely redone with new coding engineers as this app has so many flaws and issues. You try to open up your current bill and time after time you try to open the new bill it only brings up bills that are from other time periods. Example after trying 10x in a row the bills that have been opened keep in mind trying to open current period bill. The only one that I want to see you can’t see, it pulls up bills from over a year old. I’m like what going on? I didn’t select a bill from a year ago I selected the bill for this period billing. So try again then it pulls up a bill that’s then 2 years old then 6 months old then again 1 year old. It’s the same issue for over a year nothing has been done to fix this. This app needs to be fixed or removed as this is not how how multi billion dollar company should operate such a horrible app for its customers..App333333Version: 1.1

✓ Payment feeSince it takes longer to pay thru my bank as I have always done, now I have to incur a payment fee of $1.99 which is wrong, since your cost goes up often. Since you changed your name I haven’t been given the new remit too address!!.No nickname wanted to be givenVersion: 1.2

✓ App is almost uselessThis app does not function at full capacity. I am unable to set up auto pay, and when making payment, unable to design payment date other than the current date of interaction. This is unacceptable. Do better..JfeluxVersion: 1.6

✓ WORST APP and WORST UTILITIES COMPANY EVER!!I don’t even know where to start. I paid my bill in the beginning of this month, they send me texts and emails saying that I owe the amount it already posted in the beginning of the month. I am so over this utilities company they have no clue what is going on. They need to pay a REAL IT technician to do a real job!! They are so bad as a company, but this app is even 10 times worse..Jeanne applesVersion: 1.1

✓ BillingCharging 1.99 to pay your bill , really. I think they make enough but charging high rates for water to where they wouldn’t have to charge to pay a bill. When your a senior citizen every little bit helps..WahoofisherVersion: 1.7

✓ MyUtilityConnectI can’t even get this app to open. I have been trying for about a week now. When I call CWS and actually get through to somebody they tell me to just keep trying. CWS has more problems than this app. Their water is terrible and very expensive. Someone from the North Carolina Utility Commission needs to investigate..TTT1XXX76Version: 1.1

✓ Misleading NotificationsNotified my water bill payment was due when in fact payment was processed yesterday..JDM826Version: 1.1

✓ Problems with appThe app isn’t letting me update or change my debit card info…the app isn’t letting me enroll in text pay then the number provided to contact the company isn’t calling out.KishRoseVersion: 1.9

✓ Since 1984This app has never worked!! Even when I mailed in my check for payment they cannot process my payment. App never never works..Im too old for a nicknameVersion: 1.2

✓ TerribleThis app never works properly. Always showing me bills from months ago. Never saves my card on file. My payment is always “declined” & that’s not the case..Just👑king👑forever👑Version: 1.2

✓ Not fully functional yetAfter having zero success at updating my credit card expiration date via the new online laptop/desktop portal yesterday, it was suggested I download the app. (Neither Carolina Water Service or First Billing could update my credit card expiration date when I called them.) I’m on auto-pay. The app won’t bring up my auto-pay credit card to update the info. When I try adding the card as new with the new expiration date, it wouldn’t verify it. Same happened via laptop and wouldn’t accept a totally brand new card either. The app also doesn’t have the option to remove a credit card. When I clicked on “contact us” on the app, the app crashed. I ended up using the app without signing in and made a one time payment..MamacitadecincoVersion: 1.1

✓ When paying by electronic check there should be no fees. That is equal to stealing from your clientsA feeto pay Is absurd. The cost for water with you all is already overpriced. Do better.Fuji715Version: 1.9

✓ Never works. Ever.Since downloading this app a week ago I have not been able to get it to load so that I could even use it. Not once. So it truly never works..JT_TigerVersion: 1.1

✓ HorribleI’ve been paying my utility bills online for years with no problem. However, today I decided to use their new app! I was told my payment didn’t go through because of a connection loss to their server and to try again later. I did and got the same message that it didn’t go through and to try again later. Then I received two confirmation emails, and it turns out I paid them twice!.JeaniemasonVersion: 1.1

✓ Very un-intuitiveHow do you delete an old credit card? I couldn’t directly enter a bank card expiration. I know how to enter a date, I don’t need a calendar. It took me several tries to figure out that you have to use the stupid calendar - ridiculous. For the amount you charge us, I expect a better app. And, don’t even get me started on customer service..Z/:()&53Version: 1.2

✓ GlitchyThe cell app does not allow you to enter cc changes easily. Took three months to get new info to work.KimbrittVersion: 1.2

✓ Bad appWhen you click on view bill it shows a bill back from 2022. It’s almost half way through 2023. This app has also double charged my account a few time which is unacceptable. Not happy but don’t have a choice but to deal with this garbage.The nickname doesn’t even workVersion: 1.6

✓ App fails to loadI have an iPhone 8 and the app never gets past the spinning animation while “loading”. The website I would use to pay our Blue Granite Water Company bill does not respond to p/w reset requests or attempts to set up a new login..CagleRacingVersion: 1.1

✓ Worst app everI’m a new user and loved knowing I’d have an app to review and pay my bill online. Installed app and it will not let me in. Gives me the buffering circle saying loading. Per suggestion of the CSR, I uninstalled and reinstalled. Same thing happening. I see there have been no updates for at least a year. Might want to relook at the app and make it more functional and accessible. Waste of my time. Ugh.Nughtmare95252Version: 1.1

✓ Wishing for more stable billingIt would be nice if the auto pay stayed consistent. It would also be nice if your digital statement matched your billing statement but instead you have to go through history and find it..Hip painVersion: 1.7

✓ More optionsWe should be able to choose a date to make a payment in case you want or need to make multiple payments. And charges for using your bank account is unfair! If using a debit card or credit card that’s understandable but bank ach payments are free and should be here!.Farrah912Version: 1.2

My Utility Account - Mobile works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact My Utility Account - Mobile.