- 89.5LEGITIMACY SCORE
- 90.0SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Liberty My Account App Complaints & User Negative Comments 2024
Liberty My Account app received 46 complaints, negative comments and reviews by users. Have you ever had a bad experience using Liberty My Account? Can you share your negative thoughts about liberty my account?
Please wait! Liberty My Account Facebook comments loading...
Liberty My Account for Negative User Reviews
✓ The WorstThis app is the worst. The company uses a third party payment processor and for some reason the app doesn’t give real time payment information when a payment is made. I’m not sure how we are in the year of our Lord 2023 and an app that accepts payments cannot give real time updates to your account balance but here we are. Unfortunately it’s a utility so I have absolutely zero say in the choice of provider. Zero stars, zero out of 10 would not recommend..Version: 1.12
✓ Missing Several FeaturesThe app never saved my card information when I was able to submit my payments through the app. I also am not able to save my payment method outside of a transaction, an error pops up every time. Now, I can’t even submit a payment through the app! It’s always “something went wrong on our end” in the error I receive. The app is not useful when things don’t work as they should. I’m still having to wait until I go home to submit a payment from my laptop, which defeats the purpose of having an app to begin with..Version: 1.4
✓ Very poor app release.For a company this size to have such a horrible app release with the amount of money we pay for the service, I’m extremely disappointed. You completely changed your website and released this app at the same time and it’s a huge fail. Nearly everyone is having trouble accessing their account. Did you even try to put effort into this??.Version: 1.0
✓ PointlessDefeats the purpose of having an online pay options when the online pay function does not….function.Version: 1.1
✓ Not for CALIFORNIA?I couldn’t log in on this mobile app. My State of CALIFORNIA was not on the list. Am i missing something or am i supposed to do an extra steps?.Version: 1.11
✓ Accidentally deleted pay methodI appreciate the ability to enable Face ID but annoyed by a glitch—in trying to select existing payment method it somehow was deleted. At least I got an email informing me of that….Version: 1.10
✓ Always doneYou need to fix this problem so the bills can get paid on time. Can’t pay off its down!.Version: 1.12
✓ HorribleBe warned that when you make a payment your balance does not change for a couple of days. Even if you make the payment with a card the balance will not reflect your payment. And then if you accidentally make a double payment because the balance didn’t change when you made your fist payment Liberty will not refund your money for 10 business days. They say they have to wait for the money to post. Well it’s 2022 and money posts pretty immediately, I even called them with my bank on the phone to confirm they all the way had my money and Liberty still refused to refund my money. Even their manager said that it was because of the payment system in this app. I have never in my life heard of someone having to hold my money for 10 days before being able to refund it, absolutely absurd. And then of course because I literally have no other choice for an electric company I have to bend over and take it. Nothing was done for me as the customer. They just held my double payment of $250 like it was no big deal. And I have to continue to give them my money every month. The app is trash. Do better..Version: 1.3
✓ Missing Long Island waterThey tell us to use this app. But it doesn’t have Liberty water for Long Island. We have to use the old water company’s website and it redirects us to liberty utilities website to pay our water bill. And it tells us to download their liberty utilities app. Get your act together !!!!!!!.Version: 1.6
✓ SlowSlow and length of time searching for information are my issues.Version: 1.8
✓ Can’t get my billEver since you have changed systems I have had nothing but problems getting my bill information. It seems I’m always behind. It is very frustrating..Version: 1.11
✓ Stopped workingI can’t get the app to work. What happened? I get error messages telling me to go to “help screen “…. Can’t find it. Your customer service reps don’t know what is wrong … maybe ..you can tell me.Version: 1.12
✓ Do betterI spend more time trying to get into the app, mostly unsuccessfully, than actually using it. Then it often doesn't save or update information or preferences. Just Useless..Version: 1.12
✓ Not accurateThe app does not show the latest amount that was paid. It glitches sometimes, causing the previous bill to look like if it was not paid. This app really needs a lot of work..Version: 1.9
✓ App stopped letting me loginApp has been working fine up until a week ago. Got the email that my bill was due. Opened the app and it said there was maintenance. Ok. Tried today and it says it cannot process my request when I try to login. Had to login via web browser on my pc to login and pay bill..Version: 1.12
✓ TerribleI was Out of town and I couldn’t pay my bill on the website so I downloaded the app to pay. Sure enough I couldn’t pay on the app either. A Message would pull up saying try again later. Almost had my power shut off due to this. Can’t see my usage for the months and often times I check my bill a message will say something went wrong try again later. I’m would like to see my usage each month because I was out of town for half of the month and my bill doubled from the month before. Even tho I had the air off and lights off while I was gone. It’s 2022 it shouldn’t be hard to make a app that works decently. If I could give 0 stars I would..Version: 1.4
✓ Don’t useApp crashes regularly just shuts down no reason, several times couldn’t sign it. Based on other reviews payment system bad also. You would think with these outrageous gas prices they are charging they would be flush to hire a good engineer..Version: 1.4
✓ App has been unable to make payments for monthsUnable to make a payment by the app, or by their automated phone system for over 4 months. Just stopped working, and I keep being told ‘they are aware of the issue’. Not worth having at all..Version: 1.4
✓ UselessFor as much of a monopoly this utility company is it can’t even have a useful app. Bill pay doesn’t work and customer service is horrible. And no updates for over 3 months…. This is why foreign company’s shouldn’t own American infrastructure.Version: 1.4
✓ Did anyone test this before release?Extremely poor release of an app. First week I tried to open it and it just crashed. When it finally stoped crashing it won’t let me log in. Says doesn’t recognize my account number or my email? They email me every month so no clue why doesn’t recognize it. Then I tried to access using account number from last months bill. Also doesn’t recognize. Who tested this app? And how much did you pay them to test it? They failed..Version: 1.0
✓ Not sure when, but something has changed and not for the betterLiberty took over our city’s water and wastewater in 2022 and prior to this, the app seemed to work well. I could see my balance, make my payments and report outages. Now, I constantly get error messages and have no ability to make payments. Even getting bills to load is tenuous and tedious. The only good thing is the ability to report outages..Version: 1.7
✓ Terrible new systemWhere is my bill? No longer offer bill what’s wrong with you. Call customer service no one can help tell you what you owe something really wrong I better not be charged a late fee for something you can’t provide to me.Version: 1.5
✓ Cannot log onI can get onto the site through an internet browser, but the app does not recognize me at all. It would be nice to be able to see current usage, which the online site doesn’t show. Very frustrated. This is the only company I have had any logon problems with..Version: 1.13
✓ Doesn’t work in NH yetDecember 17th 2021: As soon as I launch the app for the first time it asks me to select where I get service but the only options are “Massachusetts” or “Central” (states in the central part of the country). I have liberty utilites service in NH. Either add the option to select NH or add to your app description in the app store that this app is not available in all areas/states you service yet..Version: 1.2
✓ Cannot Submit a PaymentThe app refuses to allow me to submit a payment, even when changing payment methods. Using my bank account, it always says “JSON is not correct” while when using my credit card, it says “Something went wrong we are working on it”. Face ID login recognizes me then proceeds to make me log in manually. Not much really works with this app, but it could be great if they did..Version: 1.4
✓ Gets the job done but quite glitchy.Also asks you almost every time you switch screens in the app to review the app which is supremely annoying..Version: 1.13
✓ UselessLiberty should find a better IT to fix this issue. What’s the use of this app if you won’t able to pay your bill and view your bill. Mobile App and Online website - both USELESS..Version: 1.4
✓ The online team needs to improve…I have been a NH Liberty utilities customer for over 7 years. I have had countless concerns with simply logging on to online services, the newer versions each time are worse than the previous. So I decide to download the app, and when I attempt to log in, (I know my login info, I can log right in on safari) it will continue to give me error messages. Look I know someone is going to say, “please reach out to our customer service so we can resolve this” but I simply shouldn’t have to do that. REALLY DISAPPOINTED….Version: 1.12
✓ Can’t view billApp is updated can’t view or pay my bill have to call every month to pay and also unable to view my usage at all. Very frustrating to say the least.Version: 1.5
✓ App is UselessFor reference, I’m a customer in New Brunswick. I cannot log in and it does not even let me submit a form for feedback. As per title, it is just wasted space on my iPhone. As a matter of fact, I can’t even log in online and the customer service team has been less than helpful. It’s been 3 months and I still can’t even log in online! I have had to pay for my balance over the phone ever since. The only reason they can get away with this terrible customer service is because here there is no other natural gas provider. I would’ve left in a heartbeat ages ago! I can’t wait when providers come in soon so I can finally leave you..Version: 1.12
✓ Why have an app if it doesn’t work?Each attempt to log in crashes the app. Doesn’t even attempt to process. No matter how many times you close or turn it off and back on the app crashes once you hit log in..Version: 1.0
✓ Crashes and won’t recognize accountThis app is trash. It tells me my account doesn’t exist and/or crashes as it tries to load. Ridiculous. I bet if everyone didn’t pay their bill until it was fixed, they’d get on it… iPhone 12 Pro Max with latest iOS..Version: 1.2
✓ Liberty waterHorrible app and website!!!! I’ve been trying to pay my bill for weeks now and keeps failing transaction from my bank account which I put in about 10 times.. we need American water back, I paid very easily on that website.Version: 1.7
✓ Awful appThe app is all around terrible and now it won’t even accept payment I’ve tried everything. It tells me the JSON is incorrect then if I try to add a different payment account it says this service is unavailable..Version: 1.4
✓ The worst gas company everI have been trying to get them to correct my bill since March and I give up, I’m just paying the current balance each month and they can figure out the past due amount that they screwed up. But I shouldn’t have to download an app just to get the stupid print PDF of Pastor Bill link to open. But of course I do because this is the worst gas company ever. I have lived in six states and I am telling you this is the worst gas company ever. If you are thinking of renting in an area that forces you to use Liberty Utilities, just don’t. For real..Version: 1.12
✓ Poor appLike others, app kept crashing each time I tried to access my account. I finally called the local office and it took the lady almost an hour to get me logged in and she had to have help from another person or two. No app should EVER be this user unfriendly. Shame on Liberty for not debugging this app before forcing customers to use it. If you are having problems call your local office and get some help..Version: 1.1
✓ Worst Utilities Company in HistoryYou can’t pay on the app, it double charges you every time a payment manages to go through, they don’t even read the meters correctly for the electric, and they have a monopolized stranglehold on the region I live in. Do us all a favor and go out of business or find a competent company to buy you out because you’re killing us here. I’m shocked there aren’t more lawsuits presented against you incompetent worthless excuse for a utilities company..Version: 1.4
✓ Never Works UselessThis app never seems to work. I thought it was my fault. But I’m able to make my payment on my home computer with the same info needed to use the app. So I don’t know I think the app is pretty much useless..Version: 1.12
✓ ConfusedI get emails saying my current bill is due on a different date than is normally scheduled. When I go to pay the bill using the app it has forgotten my payment method. So, I need to go through adding all the info again making me wonder where it went the first time..Version: 1.4
✓ Doesn’t workI’ve had constant issues with this app. First it wiped out my saved payment information and for months now it refuses to log me in. I’ve even deleted and reinstalled the app..Version: 1.12
✓ Hard to fix problemsI was finally able to update so it could find a server for Missouri. Now when I try to pay I’m getting an error. There is no help option in the app..Version: 1.4
✓ Not really usableThe app is a start but not a good start. The app is in Alpha stage and I don’t think the developers have tested is properly. There are login issues as well as information not showing about %50 of the time. Overall, this has been a frustrating experience!.Version: 1.8
✓ Forgot passwordToo bad for you if you’ve forgotten your password. Circles: Changed it, tried to log in, error message. Useless app and website. Cannot log in to pay or view my bill. Excited to move away from having to use Library Utilities..Version: 1.9
✓ It stoppedI was very happy that I was able to get a app so I can make payments online until the other day. It kept telling me at this moment we can’t proceed. I thought they may have been doing a maintenance on the app. Went back online a couple days later, and I kept telling me the same thing, so does App work or does it?.Version: 1.12
✓ Horrible billing and payment systemFor over 6 months now Liberty has implemented a new billing system and it is shockingly broken. The old system was antiquated but consistently worked. It was easy and reliable with invoicing and auto pay, but now I’ve received 3 months lumped together, and typically 2 months. Auto pay does not draw on the due date and you never know when it will pull the funds. It is typically 2 weeks late and you can’t change the auto pay date - it is always the due date. Now, Liberty has added the huge annoyance of sending “your payment is late” emails. I called today to give more feedback and feel so sorry for the staff who have to listen to the problems and apologize but they can’t fix it. I bet staff turnover is high due to this. It makes my bank account reconciliation harder to do because I never know when Liberty will pull their payment, but I can count on it not being anywhere near the due date. I tried calling customer service, but the auto system says how higher the call volume is and to try another time! I’m sure there is never a good time, but when I have tried to fix this in the past snd the staff are incredibly polite, but nothing changes. Please stop sending your late notices and just fix your auto pay system to run on time. I can’t fix this..Version: 1.12
✓ Incomplete AppViewing bill will not populate information boxes. Bills only go back a few months and won’t allow you to see bills past October 2021. Confusing app made more frustrating because changes came at the same time rate doubled and payment method was reset so it had to be set up again. Electricity costs too much to have such a poor UI..Version: 1.8
🙂 Liberty My Account Positive Reviews
Liberty My Account works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Liberty My Account.
⛔ Liberty My Account Problems
