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City Utilities – My Account App Complaints & User Negative Comments 2024
City Utilities – My Account app received 15 complaints, negative comments and reviews by users. Have you ever had a bad experience using City Utilities – My Account? Can you share your negative thoughts about city utilities – my account?
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City Utilities – My Account for Negative User Reviews
✓ PasswordMy current password is frequently denied and when I try to reset it, it never takes it. For the first time in several months I was able to reset my passcode on 1/23/23 and so far it has accepted it but it usually takes 2/3 months before it gets rejected. Have you changed your requirements to change passcode every 3 months..Version: 1.7
✓ Some problems…Had some trouble filling my credit card to make my payment,rather than that I’m ok,once went through the rest was easygoing,got my email inmediatly. Thank you👍.Version: 1.10
✓ Doesn’t workNonfunctional and a complete waste of time, just like everything else cu is involved in.Version: 1.2
✓ Holding a bank account into the system is impossibleI’ve usually have for years and the old app you could just hit your previous payment method and use that over and over again and now the new system I can’t get my bank account to load in there without doing auto pay so I really really is not good.Version: 1.5
✓ A utility company/monopoly shouldn’t ask for reviewsI should just post the letter they sent to everyone telling us that we have to pay a higher bill for the next 20 years because they were NOT prepared for some cold weather a couple years ago. Give me a break! This is Missouri! This was all politics. FJB.Version: 1.4
✓ Tells me my balance, but won’t allow actual paymentWhat it says in the title. I can pay on a computer, but the app doesn’t have that functionality..Version: 1.9
✓ Late noticeI am ready to pay my bill when it’s due. For some reason all notifications are silent up until I get a letter with notice of intent to disconnect. I hate that the city wasted a stamp. A text or Something. I have the CU app. Where’s the notification just to remind me. Ultimately it is my responsibility. But a way to notify me would have saved the city a stamp..Version: 1.10
✓ Password issuesEvery time I tried using the app it makes me change my password every time..Version: 1.7
✓ Update your app please!!!!Update the app!!!! It’s useless.Version: 1.3
✓ Cool IdeaGood idea to have an app to make paying your utility bill easier. This app however has been nothing but a pain in my a**. First I’m terribly annoyed on how I needed to make a new account, I had paperless billing setup and did not know my account number off the top of my head (which is needed for account setup) after a process to get my account number I make the account and try to pay my bill. When paying with debit/credit card it would not let me input the cards expiration date. Even if you scanned the card it wouldn’t put the date. Couldn’t pay with card, moved on to paying with my bank account information. Plugged it all in and sent my request to pay my monthly bill. I do not know if went through, will wait a few days to see if it has been pulled out of my account, still shows the outstanding balance and my bank information wasn’t saved. Once they get the kinks worked out the app will be useful, however wish they would’ve left it as an option. I was fine paying my bill the old way, forcing people to make a new account for no reason seems lazy. Sure a handful of people will get slapped with a late fee, not realizing the change and not knowing their account number..Version: 1.0
✓ Doesn’t workComplete trash. Won’t accept any payment Cards that I already had on file, won’t take new ones. Forces me to switch to a worse service. Good job..Version: 1.0
✓ Can’t pay my billJust created an account tonight can’t pay my bill thru the app I just downloaded to my device.Version: 1.10
✓ “blocked”This app blocked me from logging into my account that I share with my fiancé. Extremely annoying. Wont let me log in. Encourages users to not pay their bills because it won’t even let you login..Version: 1.0
✓ I love the idea but the app doesn’t workComplete and total waste of time. I can’t pay my bill through this app because the card set-up section doesn’t recognize “Missouri” or “MO” as valid names for a state. Also, Account set up takes way too long. Save yourself some time and just continue to call them. I REALLY wish this app worked, I’d get around to paying my bill much faster if it did..Version: 1.2
✓ CU employees are terrible, their app is terribleJust a terrible organization from top to bottom.Version: 1.0
🙂 City Utilities – My Account Positive Reviews
City Utilities – My Account works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact City Utilities – My Account.
⛔ City Utilities – My Account Problems
