- 37.0LEGITIMACY SCORE
- 37.5SAFETY SCORE
- 4+CONTENT RATING
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Mi LUMA App Complaints & User Negative Comments 2024
Mi LUMA app received 38 complaints, negative comments and reviews by users. Have you ever had a bad experience using Mi LUMA? Can you share your negative thoughts about mi luma?
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Mi LUMA for Negative User Reviews
✓ Could be betterSometimes it won’t log me in but the company is only starting, people have to be patient. 💆🏻♂️.Version: 1.1.0
✓ Invoice DownloadPDF invoice can be viewed on phone or tablet but there’s no “share” icon to send PDF to email or to print. This is a bummer! MiLuma website is often down and it’s very hard to access account if you wish to share your invoice. This app functioned better outside wifi connection..Version: 1.6 .1
✓ App does not workThis app is supposed to improve the process of viewing and paying my bill but I can't even register. The app has no instructions on how to register. It says that you can't create the account because of an internal error. Luma please fix this ASAP. I need to pay my bill..Version: 1.3.0
✓ Worse App Ever!Without a doubt this is the worse App ever. Impossible to use and needlessly complicated. I have called them multiple times but no one seems to know what is going on..Version: 1.10.0
✓ App & website don’t workI have to agree 100% with previous review. I can’t get thru either options. I also need to pay my elderly moms power bill. Never had any issues with the previous company. I would like to know how they expect people to pay through their website or app if it doesn’t work..Version: 1.3.0
✓ Useless as LUMAConstantly crash and dont allow to submit outage reports. App says: "check your internet connection" My internet connect is at full blast, your app doesnt work!!!!.Version: 1.16.1
✓ Poor App UIApp keeps crashing. Can’t log in so I have to use the web page. As bad as the previous AEE website, but worse because its an App! Sad because I was really hoping for a positive change..Version: 1.6 .1
✓ Error with loginApp does not accept user and password. I input the correct information but I still getting an error message.Version: 1.13.1
✓ Major problemsI don’t know if it’s just me, but EVERY single time I want to log in to pay my bill, I have to change my password because it claims that my password (which I double check) is incorrect. I can even change my password in a browser, and then go to the app and input the new information, and it still claims that it’s wrong. I have to recover my account every time I want to pay. I wish I could complain about having to log in every single time, but I can’t even get that far with it. Not to mention the customer support is practically non existent, as I have complained about this before..Version: 1.13.2
✓ App is just like them uselessEvery time I go to report a power outage it’s says I don’t have internet ( which obviously I do ). They charge for everything in the bill and keep raising the power bill for their benefit and don’t event have a decent app with so many mullos they are making with the Puerto R’ican people. 😤.Version: 1.13.2
✓ HORRIBLE !!!!The on-line services along with this app for LUMA are a DISASTER. They are so bad that you are not even allow to PAY them! AEE was bad, but at least I was able to see the bill and pay the charges! I know nothing about this company, but the MINIMUM that a profit-driven company must be able to do is take MONEY from their customers!.Version: 1.3.0
✓ I can’t access my accountI requested a new password in multiple times and still waiting for answer….Version: 1.11.0
✓ Doesn't functionI'm trying to register my account and always it says error. Also with the new update, you need to improve that app. People want to pay their bills but with that poor app it's impossible..Version: 1.4.0
✓ Why so Many Problems with the App?Sometimes it works good and then next time is a mess, what is going on?.Version: 1.9.0
✓ UselessFour months after having this app, I still can’t report power outages. The app has had multiple revisions, with little or no improvement. I also can’t save my bill in PDF from the app. Need to go online. It’s useless. Save the space on your mobile device..Version: 1.10.0
✓ What’s up with this appCome guys wake up. If your gonna make an app to pay or change I formation make sure it works before you put it up. Amateurs!!!!!!!!!! I’m deleting this app. Not worth my time and energy..Version: 1.0.0
✓ Missing features...Face recognition doesn’t work on iPhone 12 and there’s no option to view detail bills in PDF..Version: 1.2.0
✓ Won’t workThis app is not working, the forgot password said “ups something when wrong”. It has been like this from 2020 and nothing have been done. No wonder our energy grid is also not working, lack of supervision and management..Version: 1.16.1
✓ Unstable, crappy app!After several attempts then I was able to create an account. Once registered, 1 out of 20 attempts to enter to the app were successful. LUMA, please figure out something soon! The web page is even worse! This app is not for fun, people need to have this online to pay bills!.Version: 1.2.0
✓ App not recognizing my credentialsTried for days it to login but said my credentials didn’t match anyone in their system. Decided to try the website and it worked great. The app is the problem. Fix the app..Version: 1.6 .1
✓ No Autopayment optionBoth the app and the website needs an auto-payment option RUSH!.Version: 1.8.1
✓ It doesn’t workIt literally doesn’t let you log in to your acct. WHY would you release an app that doesn’t work? Don’t get me wrong I love the idea of having an app, but I’m so disappointed. First impressions matter and you just showed us you’re not prepared for this job. Way to go! AEE 2.0.Version: 1.2.0
✓ App does not workThe application is Failing at finding already registered accounts and its failing to a unknown error on trying to register in the app. The app just does not work at all..Version: 1.1.0
✓ The ironyApparently the app’s functionality is a direct reflection of the company’s efficiency—it would be funny if it wasn’t so tragic. This year alone, because of the constant blackouts and energy instability, I’ve lost an iMac, two heavy duty battery backups, a drying machine, two fans, and a lamp (probably more things, but those are the items I can confirm). I also hired an electrician (perito) to check if the problem was on my side—it’s not. Price for service keeps going up, but the quality keeps going down..Version: 1.16.0
✓ What is the point of this app?I’ve been trying to pay my stepfather’s bill and it keeps saying “ error to process “ . I ve never had issues before..Version: 1.9.0
✓ Get the app/website to workJust downloaded this app so I can get familiar with it. I need to be able to see and pay my elderly mother's bill. I can't even create an account. Good grief! I thought AEE's website was crappy but at least I could see and pay her bill. If this is a sign of what Luma has to offer, Puerto Rico is going to be far worse...and I didn't think that could be possible. I mean, how long have you known you were going to screw the residents? At least you could get the frigging website/app to work properly. By the way, will we EVER be able to rate an app with "zero stars"? Wondering because this app DEFINITELY deserves it..Version: 1.1.0
✓ Login to the app is horrible…Do the app is as reliable as the power in the Island. This app work intermittent, I do not know if the app outages competes with the power outages but neither is reliable. Every time I have to pay my bill it does not allow me to access the app or the webpage, then my payment register late by a day or 2 an it’s frustrating. I wish I could give this Company as a whole a -0 star because is garbage!!! Horrible service overall, from service in general, call center, and app. Also, I’m writing this in English i hopes someone reads it, because I doubt people in charged of this company is fluent in Spanish! You want my money? Fix the app so I can pay you!!!!.Version: 1.17.2
✓ Cant register my accountWhen i try to register my account keeps saying something went wrong.Version: 1.0.0
✓ No sirveEste app no sirve cuando realmente lo necesitas, aveces tengo acceso a mi cuenta y la mayoría de las veces me dice que no tengo cuenta, cuando si tengo una cuenta. Se me va la luz y trato de entrar para dar un reporte y ese día no me funciona el app, necesito un bill de la luz y ese día no me funciona el app. Realmente no sirve. This is my second review this app DO NOT WORK AT ALL Right now I have an outage I can finally login into the account im going to report my outage and it do not let me do it because I don’t have internet connection. This is so absurd I have no idea who is te tech for this app but have 0 in common sense..Version: 1.8.0
✓ App does not work nor functionThe app does not open, nor lets you log in to pay your bill same thing in the webpage. Fix it..Version: 1.6 .1
✓ The app doesn’t work at allThis app doesn’t work. I created my account and still have no access on the app. They should really invest more in this app.Version: 1.17.1
✓ Cannot see invoicesAs of today can't see invoices history online (not receiving paper invoices) and when formerly seeing them they had not resolved a problem from July 2022 of a power surge that happened inJuly 5, 2022 that results in an invoice 4+times than usual consume! Still not resolved! Overall also difficult To report power outage and deal with power estimated in invoices!.Version: 1.16.1
✓ ImprovementsSince the new app has been downloaded each update has shown improvements which is good, but I’ll really like to be able to save or print a copy of the bill..Version: 1.6.0
✓ Should have Stayed with the Other (1st) LUMA …Should have Stayed with the Other (1st) LUMA App. Everything was working Great, until I downloaded this New Luma App. Now my Password remembering site Doesn't pop up & log Me in automatically. I have to Manually Enter BOTH My Login Name & Password. If only I had paid attention to Myself when I saw the New Luma Mobile App & thought The old site is working GREAT, why do I need a Newer Mobile Luma App!!!!.Version: 1.11.0
✓ Awful and uselessPlease make this app better. It looks like it’s been design by a 5 years old. You’re getting billions of dollars from Puertoricans. The electricity service is awfully bad. At least give us a decent app.Version: 1.17.2
✓ App has bugsAfter various attempts to sign in, I managed to get into my account. After about one minute I was advised that my sessio had expired. I haven’t been able to access it again.Version: 1.1.0
✓ Total waste of timeI just spent a bunch of time registering my account on this app just to find out that it’s pretty useless! I’m unable to pay my bill online like I have for years with PREPA. To make matters worse I go to the webpage and I can’t reach the site ;( Since I get no paper bill how am I supposed to pay my bill? You shady past speaks for itself and this only confirmed it for me. Hurricane season is here and God help us all!!!! How many more people do you want to drive people from this island? If I could have given this app zero stars I would have Get your ...... together!.Version: 1.1.0
✓ Good but could be betterPros: -Can view your Balance -Can view your Bill in PDF format -Can view outages and report them Con: -Login is with email and password -Option to use Face-ID not working correctly. -No acces with quick 4 or 6 digit pin -No quick view of current Balance Entering email and password everytime to check status or bill is a little bit of a hassel..Version: 1.8.1
🙂 Mi LUMA Positive Reviews
Mi LUMA works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Mi LUMA.
⛔ Mi LUMA Problems
