Google Authenticator App Negative ReviewsGoogle LLC

Google Authenticator Negative Reviews

4.8
4.83129 star

Total 149 Negative Reviews

Google Authenticator App Complaints & User Negative Comments 2023

Google Authenticator app received 149 complaints, negative comments and reviews by users. Have you ever had a bad experience using Google Authenticator? Can you share your negative thoughts about google authenticator?

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Google Authenticator for Negative User Reviews

GarbageThe fact that you need to go to your old device to “verify” makes no sense because I already sold my old phone so I can’t do it. The fact that you pea brains didn’t realize this just proves how big of morons you people at google are. The 2.2 star rating this app has is definitely correct.Version: 3.1.1

Switching phonesCan’t switch to new phone without the old phone which is a stupid system. And sometimes the code doesn’t work so I just have to wait for it to refresh.Version: 3.1.1

Crashed and not loadingWhat happened to this app? After upgrading to latest iOS 14.2, it stopped working. Does not load and keeps crashing without giving any error message..Version: 3.1.0

Actually makes your accounts less secure....If your phone breaks you are stuffed. Even an encrypted backup doesn’t transfer this data which meant it wasn’t transferred to my travel phone and my main phone died whilst I was away and had to be totally replaced. Not all accounts which use 2FA can turn it off behinds the scenes of your phone is out of action. Or may take weeks to Do it. So this is a security flaw. It’s not that inconceivable that you could lose your phone and printed codes in a house fire. I highly advise you to not rely on this for 2FA..Version: 3.0.0

SadI love this app because I have a lot of people try to hack my accounts. I bought a new phone and already got rid of everything on my old phone. Now I’ve lost everything and can’t long in. How can I fix this ?.Version: 3.1.1

RubbishThis app has never worked for me. I have read all the time setting and bug articles. Absolute garbage. And for such a massive company, with endless funds. Maybe some real-time support?.Version: 3.1.1

EXPLETIVE RubbishAfter navigating the perplex labyrinthine of convoluted steps, it doesn't work and locks you out..Version: 3.0.0

Unbelievable scamGoogle doesn’t tell u that if u lose acess to your phone, you’re done. Go set up tent in the forest because your life online is now gone and no londer recoverable. No one cares about the slight extra security of not backing up the auth accounts to the cloud, ppl dont want to lose all their data!!! Go use an app like lastpass Authenticator which backs up to the cloud.Version: 3.4.0

Should be zero starIm employed in a small business and this utter trash wastes HOURS of my time because the authentication is always wrong. if you looking for a 2fa authenticator, dont use this one. i swear im considering to sue based on how many times its locked me out, wasting countless labour hours of my time.Version: 3.1.1

Can’t Rename ItemsI have 2 services I would like to organize, rename, etc. this just isn’t possible in this app. I will be switching to another 2fa app. Surprising coming from Google - I normally complain about Microsoft products lacking basic functionality like this - missing the boat here Google!.Version: 3.1.1

Cant loginThe website that uses this says time sync error, but there’s no way to sync the time within the app and there isn’t really any other way. The app is broken in this way. Use Authy or another reputable app for 2FA. I have been unable to login to a website for about 3 months now.Version: 3.1.1

Good...Straight forward. I believe this should really update to support iPhone 5 and 4-inch display so I can display more OTPs on one screen. Also Google logo should use a high-res image. Edit button sometimes doesn't work, could be a bug. Oh, BTW, HOTP QRCode and URI are neither working so I have to input key by hand..Version: 1.1.4.755

FeedbackThis product does what it needs too and works well. If you have a large number of entry’s it’s difficult and slow to use. Would like to see the developer introduce folders to better organise the the authentications such has private, work..Version: 3.4.0

Crashing on iOS 14.2This is a pretty critical app..Version: 3.1.0

Don't update to this versionThis update completely wiped all existing authentication data I had in the app. If you don't have the secret keys backed up, be prepared to be locked out of some services that you use this with. I have all QR codes from my the services i use backed up, so I'm safe, bit I know many users don't keep them. So, be careful with this..Version: 2.0.0

Kyle878 saysNot the best authenticator try Microsoft authenticator it is better.Version: 3.0.1

Stopped working after IOS 14.2 updateHopefully there is a fix coming soon?.Version: 3.0.1

A nightmare to use this appHey google developers, why have you released an app that is difficult to use - has no built in instructions or on boarding procedure - has not been fully tested with external users and for which the instructions on your own web help pages is different from the actual procedures needed to use it? The experience of using this and 2 step authentication is awful. I'm turning everything off now - my life doesn't need to be this difficult..Version: 2.3.0

App won’t launchUse this to access several accounts and the app won’t launch at all!.Version: 3.1.1

No codes after upgrade?Upgraded to this version today from the previous version - when opening the application, all pre-saved codes disappear - mildly terrifying!.Version: 2.0.0

App won’t work!Had this app for a couple years and all of a sudden it won’t open. Can’t play my game without entering my Authenticator code. Please fix this..Version: 3.1.1

Keeps crashing, lost access to my accounts.I used this app for my discord account and some other things. When I opened it today, it crashed, I’ve even tried deleting and re-installing the app, yet it just keeps crashing. Now I’m locked out of basically all of my accounts..Version: 3.1.1

Allow both Personal or GCP backup pleaseIt is ridiculous that the only backup method is iCloud. And to backup specific appdata is not allowed; it has to be in whole..Version: 3.1.1

Account lossThe problem is that when you get a new device and have already sold or traded it you can’t log in back and you lose all your 2FA accounts I will not be relying on this anymore but apart from that the app is great it’s just the risk of losing your acc I was only able to keep 1 of my acts because I used SMS.Version: 3.1.1

Don’t waste your timeIf you lose your phone or it gets bricked, you can say goodbye to all the access codes you had previously. This is because there is no backup. Google say ‘you can easily scan your QR codes you set up’ - when did they tell me that?? Seriously don’t consider this app - DON’T.Version: 3.3.0

No backup ?The fact that this app has no backup key, doesn’t go into any real detail about that fact and has no support if you lose you phone results in a situation where you are more likely to get locked out of your account than to get hacked 9 times out of 10. The MOST counter productive app I’ve ever come across. Do not use..Version: 3.0.1

Not GoodI was trying to set up a 2fa account using this app, but because of daylight savings time I couldn’t. I looked it up on how to resync the time on the app, and it said to go to the menu and go to settings. For me there is no settings tab. I rebooted my iPhone and reset its time, and nothing fixed it. So I am unable to set up 2fa. If you are looking for 2fa apps, pick a different one..Version: 3.1.1

Great if you know youll never lose/break your phone with this appI woke up to my apple device I had this app on unresponsive and had to get a replacement, there is no cloud backup so when its gone its gone, thankfully my phone was backed up and I had a locked folder that had all my backup authorization codes for apps on my phone. Switching to Microsoft Authenticator because it at the very least is salvageable!!!!!!.Version: 3.1.1

Good to get the passcode but design not so muchI have many passcodes for work and personally and it would be good if we can group them personally, frequently used or design in a way so it’s easier to access the passcode when there are a lot of them. It’s not always easy to tell as they all follow the same colour theme. Maybe all odd passcodes use 1 colour and even use another..Version: 3.4.0

Useless app.You’re better off slapping your dick with a cheese grater than using this joke of an app. For a security app, you’d think it would have absolute basics like being able to recover your 2FA’s in the event of damaging or losing your phone..Version: 3.1.1

EwI cant remove the account off of this what.Version: 3.1.1

Codes don’t work on Samsung Galaxy S9 EdgeTrying to use this on a new phone - Samsung Galaxy Edge S9. The codes do not work correctly and as such our client can’t login to the cloud based software that uses this MFA - only an issue on this new S9 phone - works fine on anything else. google - when will you resolve this issue please? Can see other having similar issue. Would be great to get this resolved please..Version: 3.0.1

0 Stars if possible.I’ve been using this for years. Had issues where it wouldn’t open. Was able to delete the app and reinstall it and everything was fine. Now I open it and all of my accounts are missing. So now I have lost access to my discord server because there is no way to recover the accounts in Authenticator. This app is a PIECE OF S&%T since there is no support or help for it when it breaks. DO NOT USE IT..Version: 3.1.1

Try to get into vote NZThe key doesn’t work so I will have to use something else to get in.Version: 3.0.1

Crashes on openSince latest update app just crashes..Version: 3.0.1

Doesn't restore from backupI backed up my phone, got a new one. Restored it. All my Authentication app account info was gone. If there was a negative 1000 star this app would for it..Version: 3.0.0

It’s so secure, I can’t even access my accountMy old phone broke, and it had all my keys on it. I now cannot access many different accounts with 2FA enabled, including finance apps with my money stored there. As Google has no form of customer service, it seems that I am permanently looked out of all of these accounts. Go with a different provider, one that can give you access if the worst happens and you lose al your security access..Version: 3.4.0

Round aboutDown loaded to new phone and for hours just sent codes with no I’d. On line no info of why ...Version: 3.0.1

Don’t trust this anymoreThese codes don’t get backed up anywhere (iCloud, iTunes). If you lose your phone there’s no way to get the codes back. Then it’s impossible to log into your accounts with 2FA. There’s also no way to transfer them to a new phone. It’s just too easy to lock yourself out of your accounts with no options to authenticate. Terrible..Version: 3.0.0

Won’t let me sign in with my accountI load the app and my account is gone! Says I have restore my account from an older device but I never upgraded to a new device! So now I can’t do anything with it! Never liked google before. Now I really hate you google! Cuz now I can’t do anything that requires use of the Authenticator app!.Version: 3.1.1

Apps broken now....Got an update last week, app launches and then crashes..... tried several reboots of the phone and uninstall reinstalling.... still the same thing. Please fix it!.Version: 3.1.1

HorribleIts SO bad.Version: 3.3.0

Nintendo not connectingFor some reason, your codes aren’t being recognized by Nintendo to be able to set up Pokémon Home. Everything says to check setting in the app, but I don’t have a settings option. I’ve gone everywhere for help and they all say the same thing (settings time syncs, which this app just doesn’t seem to have) what is going on????.Version: 3.1.1

Good enough but limitedWhile the app functions correctly for its basic purpose it also lacks certain features that would strongly enhance usability, such as the option to rename and group second factors. Currently the name of any given set of numbers is determined by the app based on the provider and cannot be changed. Equally the ability to group things into subfolders or tag them and sort on the tags would be very helpful..Version: 3.4.0

Doesn’t work for meI recall this Authenticator app worked for a few times when I first installed it but this app never works for me now. I’ve tried everything suggested online on how to fix for iPhone users but it still never works and I always end up needing to authenticate via text message..Version: 3.0.1

Does not remember Authenticator a setupI picked this app originally because I expected these to carry across, but when I updated from an iPhone X to an iPhone 11 it didn’t have any of the authentication codes I’d setup, which is really inconvenient when you have more than 5. Do not download this app, find anything else.Version: 3.0.1

Extremely disappointedI’ve had to use an authenticator on my new device and it won’t work... I had sold my old phone and I am no longer able to do the stupid “transfer” or whatever, so now I’m left unable to access certain things... Very, very disappointed!!!.Version: 3.1.1

Security with no security!It’s very useful app but it would be better if it had FaceID or Touch ID support!! Anyone can access the two factor authentication codes if phone is available and they saw device’s password before!...So that’s not as secure as they say!!.Version: 3.1.0

Good but notMostly good but could do with some more features. I’ll be moving to a different authenticator app because of no Pin or security features when actually opening the app..Version: 3.3.0

Lost all my codes!My phone broke and I found out the hard way this app doesn't let its codes get backed up, so even though I had a full, recent, encrypted backup in iTunes, and all my other apps came back fine, my Authenticator is now empty. I'm locked out of three accounts now :(.Version: 3.0.0

TerribleNo way to create an account. If moving to a new phone it’s ok if your old phone works and you have it. But what if your old phone stops working and you can’t transfer it? You are out of luck. My codes were tied to exchange accounts with tons of money in it that can’t access anymore. And google offers zero support..Version: 3.1.1

Lost all my itemsLike everyone else complaining I got a new phone and was unable to log into my game account that used an Authenticator. So I was forced to remove it from the account, which resulted in me getting hacked a week later loosing all my hard earned work. Good work google, someone needs a raise..Version: 3.1.1

Changed phone all gone0 stars. Just changed my iPhone as other one broken and unusable. The app on my new phone has no record of websites. Asking me to set up as new. I’ve had to request removal of 2 step authentication from all sites which takes days to confirm and I have to upload passport etc etc I can import the old details from my old phone if I go on the app on my old phone and click a few things - my old phone has a smashed screen and is unusable so…...Version: 3.3.0

Trash I lost all my photos in access to my accountsTried to sign in on my other device. In I thought oh just get in when I get that my device back from repair. But after I got the app installed from recovery. There was nothing not even a way to sign in. So if your phones breaks your out of luck..Version: 3.1.1

Buggy! - Don't updateThis version is buggy. Once you update, you lose your verification and need to go through the process of setting everything up again. Not worth the effort to update until the bug is fixed..Version: 2.0.0

No backupsThere are no backups. No cross device synching. When you upgrade your phone and it says it’s moved the app across with all its data, don’t be fooled. It hasn’t. And you’d better hope you have your recovery codes to hand. Use Authy instead, apparently..Version: 3.4.0

You will lose access to all accounts!Terrible, do not get! When you backup your iPhone from the cloud, non of the codes are saved and you will LOSE EVERYTHING. Making it impossible to log into other accounts that requires the authenticator app!!!!.Version: 3.4.0

Just AvoidSame as many others have written. Google Authenticator duplicated all of my 2FA entries so I deleted the duplicates, making sure to only delete the duplicates. Then, next time I opened the app, ALL of the entries were gone - not just duplicates, so now I’m locked out of many of my accounts. Thanks Google and thanks for taking no responsibility for the mess you have made. Apple - This app should be removed from the App Store..Version: 3.4.0

A pig to set up and frustrating to useThe set up instructions are vague and the app refused to recognise the password for the app I was using it with. The time allowed is to short between moving from Authenticator app and the spot in the linked app which would often reset when I was off it. Having to use this app had made my phone less useful. I hate it with a passion.Version: 3.0.1

Duplicates bugThe app itself was okay to use until one time I noticed that it had created duplicate entries. I deleted the duplicates and all seemed well, but checking the app a few days later all of the entries (for which there had been duplicates) had disappeared. The support link in the App Store doesn’t work, so leaving this review in the hope that they read them. In case it’s relevant the version of iOS is 15..Version: 3.2.0

Dont get thisWorse app ever..Version: 3.1.1

Worked Well Until it Didn’tIt was perfectly fine, but then I was going to sign into an investment account of mine and everything was gone. Now I have to wait up to 72 hours for my identity to be verified. I’d accept a glitch like this happening once every two years if this wasn’t an authentication app tied to extremely important accounts. This app might have lost me money..Version: 3.1.1

BrokenI required this application to authenticate one thing for an exam but because resets the numbers in an insanely short amount of time after they first appear and all other numbers to procede them don’t seem to work I was unable to authenticate using it (though I’m not entirely sure the first set of numbers would work either) it also didn’t help that each attempt yielded a set of numbers that remained event after closing the authentication window on the on the barcode side. Each set of numbers that remained after an attempt was also irritating to remove ; with the application asking wether your sure each time. A application like this should really work out of the box and as it seems to be the main one between mobile platforms, I would say that it is a Huge letdown.Version: 3.0.0

Thanks AppleMore apple’s fault than anything, when I got their update this app got automatically logged out. Now I can’t access the website I need to get a new code, as it requires google authentication..Version: 3.0.0

Do not use this app!If you are in a situation where you are forced to use this app, be sure to keep backup codes so that you can access whatever applications you need to access in the event you lose your connection with Google authenticator. Because of a recent Facebook debacle and not knowing that it was necessary to save recovery codes with Google authenticator, I am now unable to access a 10+ year old Facebook account that includes some business connections. Facebook‘s issues are on them however, since I have a long-standing Google account, I don’t understand how I am unable to recover the connection with my Facebook account to allow me to get back in again. Is google authenticator completely unaffiliated with Google? Very disappointing and in 2021, I can’t believe things are this difficult for the average every day user..Version: 3.1.1

Crashes when I startNormally this app works fine, but it seems like there was a recent update that broke it. Whenever I start the app, it just shows the Authenticator logo and then crashes and takes me back to the start screen. I tried restarting my phone and it didn’t fix it. I’m afraid to re-install in case I lose my accounts..Version: 3.1.0

The app does not launch under iPhone X pro max with iOS 14.2App does not work with iOS 14.2.Version: 3.1.1

Mediocre in StressSure the app works fine when everything is going well. But when, say, you’ve broken your phone or you’ve moved between two Authenticator accounts successively, it’s hard/impossible to recover the codes and in some instances, money gets lost forever because of this lack of retrievability feature.Version: 3.4.0

TrashI have been using the google Authenticator for quite sometime and everything has been smooth but not until 24 hours ago, Used it on my Facebook account but somehow, it was accessed by others and at this point my Facebook account has been hacked even with Google Authenticator on. Feel like uninstalling right now..Version: 3.1.1

Randomly resets itselfI had come to rely on Google Authenticator for 2FA on multiple accounts. When it is working - absolutely no issues. However when something goes wrong….. One day, for some reason the App just reset itself. - Update to iOS15 didn’t wipe the data. - Restore from iCloud didn’t wipe the data. - Device to device migration didn’t wipe the data. - There has been no Google Authenticator App update prompting any changes - so this too didn’t wipe the data. Yet, when the App was opened the data was gone. Authenticator was set up as new and all its linked keys gone…… If this is the security for your 2FA, it simply can’t be this volatile. This isn’t the first time Authenticator wiped itself mysteriously. I am now considering using the iOS Authenticator introduced in iOS15 as the frustration of losing 2FA security by this App is driving me insane..Version: 3.2.0

Clearly document backup policy!Just migrated from iPhone 7 to X and the few most recent Authenticator codes I added on the 7 have not been restored to my new phone. I’ve upgrades to new iPhones several times, doing a complete backup / restore each time, and always kept all my Authenticator codes in the process. I thought this could be relied upon. It turns out that Authenticator app on iOS changed the way it stores new keys in keychain at some point without ever notifying users or giving an option to chance this behaviour, so new codes haven’t been part of device backups for a while now. This is unpredictable and undocumented behaviour. Why would you make such a change without notifying users or giving an option to keep the old behaviour of keeping all data within backups?.Version: 3.0.0

Okay but severe limitationsHi Devs, A great app but several intensely irritating limitations: 1 - catastrophic when changing phones or if there is a problem with the app such as the issue when upgrading to IOS 14.2. Need the ability to be able to transfer or at least backup the codes rather than configuring all services from scratch 2 - need the ability to be able to SEARCH through the many many codes we have stored 3 - need the ability to RENAME codes as I have three or four that are all named the same (even though in reality they are different services) and it’s impossible to tell the varied accounts apart.Version: 3.0.1

DO NOT USE THISIf your phone breaks or is stolen, you’ll have lost access to any account you’ve used this app to secure. There should be some kind of highly private cloud system put in place. Then we could simply log into the same account from another device, and have the same information associated with that account come up. This could really cost a lot of people a lot of money. Come on guys..Version: 3.1.1

Authy Has You Beat by a LandslideThis is the most basic, barebones, non-user friendly Authenticator app I have come across. I have lost accounts due to using this app and not being able to find them. One of my accounts apparently even got breached even though it was under Google Authenticator 2FA. Authy is a much better 2FA and is was more user-friendly. Go for them instead at any chance possible..Version: 3.1.1

Doesn’t WorkChanged phone and followed all instructions to transfer over info. Sent my old phone back so no longer have it available and it now means I’m locked out of multiple accounts that I had set up 2FA on! The security codes that I was sent on setup don’t work to reset either..Version: 3.4.0

Worst app possibleNintendo forced me to download this app to utilize my 2FA after I got hacked. They forced this app upon me. After I reset my phone, everything is gone. Everything. Now my Nintendo acct is locked out because they forced this app on me, which has no recovery option or anything attached to it. Would rate less if I could. Use another app that ACTUALLY gives a crap about users..Version: 3.1.1

It’s ok, watch out if you change your phoneIf you upgrade or change your phone you are starting again with this app, website by website. Complete PITA. The app also opens up without passcode / or fingerprint / Face ID. Poor show Google..Version: 3.4.0

???Lost all my old codes because of this update, thanks a lot google, great job.Version: 3.1.1

App doesn’t openLiterally locked out of financial accounts... you had one job????.Version: 3.1.1

Disappointingly averageI would have said the app was average up until the last update. Despite the sloppy 'data is lost' , 'data is back again' debacle the new and apparently improved update was a retrograde step on the iPad. Looks worse than the old version. Nothing quite like going backwards..Version: 2.0.1

Lacks extra security features and backupsIt would be nice if you could: - Add a pin number, finger print, face id to access the app - The app needs someway to backup your codes (phone number, email, password) - The app needs a mac / windows / chrome client and the ability to have it in 2 devices.Version: 3.1.1

UselessWhy have they not updated this app yet!? Absolutely useless now, can’t even open it..Version: 3.0.1

Wouldn’t recommendRecently upgraded my phone, always had everything backed up and fully updated my new phone with the old phones backup. When accessing the app from my new phone I could not get it to work at all, it’s fortunate that I kept my old phone otherwise it would a difficult problem to fix..Version: 3.1.1

Make some instructions, make it simpleTeach people how to use the app, make some instructions? Walk people through how and what this app is doing? Because honestly, it’s convoluted, hard to understand, and worst part of it all... ITS DIFFICULT TO USE. So figure it out, is basically what google has told us. How about teaching us how to use it?.Version: 3.1.1

Worst app ever madeI’m on Bybit- crypto. Trying to use this app to log in or to do anything is extremely ineffective. Stay away from anything to do with this app..Version: 3.1.1

Needs backup optionThis app would be perfect but I got thinking what would happen if I lost my phone. The app doesn’t backup the enrolled codes..Version: 3.0.1

App won’t openEvery time I try and open the app it crashes!.Version: 3.0.1

Don’t ask for a reviewI hate apps continually asking for reviews.Version: 3.4.0

Doesn’t work and no option for supportMy Coinbase was updated and I need to login using this Authenticator as a second-tier password. It won’t let me use it. The Authenticator *app* won’t let me use it. I have money that I want to move around in Coinbase and I’m physically unable to because this Authenticator is critical to login. Who on Earth allowed this through QA?.Version: 3.1.1

Awful and Google does not careI would give this zero stars if I could. I was hit by the bug with this app following the iOS15 upgrade. Lost access to accounts that I am struggling to recover and will be hit financially. Google don’t appear to be acknowledging this issue as I suspect they cannot recover the keys that have been lost. So even though someone from Google will read this review they would never respond to it. They are hoping it blows over. This is a complete failure in the Google QA procedures and as from a support perspective most of us would be understanding, to a degree, if they just admitted their failure and assisted where they can, if at all possible. I’ve lost trust in Google because of this and will reviewing private and business use of Google services and where I need to move to other providers that seem to have more robust QA procedures and actually seem to just care a little bit..Version: 3.2.0

I lost permanent access to a very important app.I lost access to a very important account which doesn’t have an alternate back up access. Google Authenticator has my account blocked forever. They have to update their app for us to answer unique questions or anything to prove that the account is actually ours. I really need to access that account..Version: 3.1.1

OK but with massive limitationsHey devs please update this properly. 1) It needs a search bar at the top if you have more than a screen full of entries. 2) You need the ability to edit names/descriptions of codes 3) Upgrading iPhones is an absolute disaster. It needs the ability to export individual and all existing codes to a new device via QR. Not visiting EVERY service I run and configuring new 2-factor devices..Version: 3.0.0

Authenticator fails to verifyCannot sign into my Nintendo Acct via Google Authenticator. This app does not work as intended and will lock you out of your accounts..Version: 3.1.1

Doesn’t work!Ios 14.2, iPhone xr, crashed before even start.Version: 3.0.1

It does what it says but...It gives you a code that allows you to log in to any site or app that requires Google Authenticator codes only this app is dumb for one reason alone... there is no ability to backup your accounts. I often rebuild my phone when Apple releases a new version of iOS, not through any inherent distrust but simply because I like to start with a clean slate. Having done this once then realising just how much of a pain it is to add Google Authentication to services when I don’t have Google Authenticator codes meant that more often than not I turned off two-factor authentication if they used Google Authenticator. Help is at hand though from an odd source. Download Microsoft’s Authenticator app and use that instead. It works with everything that uses MS’s authentication system but it also works with Google Authentication and not only that but it has iCloud backups. Poor show Google when Microsoft has a better app for your own system..Version: 3.0.1

Barely half baked still!Sure I’m down with everything Cupertino but love all things Google as well! However, this Authenticator is still years behind others. Not only should they have already had dark mode in place when they had it in place with all the other apps they produce BUT THEY SHOULD HAVE THE ABILITY TO LOG IN FROM A DIFFERENT DEVICE AND ALL YOUR ACCOUNTS ARE THERE! I personally had an old device stolen from me and when I set up my new device I was screwed b\c all my 2FA numbers were on that old device. This *NEW* feature still doesn’t address this issue b\c you need THE OLD DEVICE! How’s that going to help me??! I still can’t get into my Dashlane Password Manager b\c that 2FA was linked to that stolen device’s Google Auth. I finally discovered Authy and haven’t looked back! It’s free and does every exact thing i want or need! Get on the ball Google!!!!.Version: 3.1.0

Stopped working??I am locked out of all my work accounts! Why is this no longer working. Please fix ASAP.Version: 3.1.1

NoWho ever got logged out or whatever just turn 2fa off.Version: 3.1.1

Too lateToo late for these updates, been 2 years after the previous release. There are other better apps..Version: 3.1.1

WhyWhy does everything need this.Version: 3.1.1

New Update is just what was neededJust had the new update.. and excellent new feature that now makes this a very good app.. Ability to export codes, allowing you to move from 1 device to another.. really needed. Still need to add the ability to use FaceID to unlock the app, that would make this more secure... plus potential to backup your codes to Google Drive for example.. so you can have a backup of your codes if you lose the device.. but this update was a huge step in the right direction....Version: 3.1.0

Doesn’t work correctlyI almost got permanently locked out of my discord account because of this app. none of the codes it was giving me were correctly synced to the time so i couldn’t log in on my phone, meaning i had no backup device and if i was logged out on my tablet for some reason i would have no other way of getting in again. the app’s setup is very unclear and the security of it is also very poor, even more so for a google app. i would instead recommend the app authy - it’s a lot easier to use and is much better encrypted..Version: 3.4.0

TimingI got a new phone and app won’t let me sign in , keeps saying to check the clock ..Version: 3.4.0

Locked out of my accountsWoke this morning and tried to log into my discord account. Authenticator appears to have lost my details and I am now locked out of two of my accounts. Unable to find support to help with this. Thank god I only used this awful app on discord. Unfortunately I now have no way to contact friends I talk with only in discord to let them know why I’m not around. Avoid at all cost. Furious!.Version: 3.4.0

Help pleaseI had this app on my old phone with my snapchat codes and I bought a new phone and forgot to download it on my new phone first and reset my old phone and now all my codes are gone and I can’t have access to them so please help me get access to my codes I can provide any id proof please.Version: 3.1.1

Poor ProductivityWould be better if it worked the same way as Microsoft Authenticator where it automatically prompts you when you need to authenticate..Version: 3.1.1

Codes not working, tried everything, 2 step verification not recommended:/.Version: 1.1.4.755

¯\_(ツ)_/¯I installed and tried it and nothing was wrong, I don’t see why everyone hates it so much, it seemed pretty easy to use....Version: 3.1.1

UpdateI think this needs an update. I can’t open it on my iPhone anymore (XS max).Version: 3.0.1

Something’s missingThis app has a major flaw. The app itself doesn’t require a password or biometric scan. It just opens revealing all the codes. So if someone has your phone, the 2 factor authentication is really one factor. Surely Google can fix this..Version: 3.0.1

Stop workingApp stopped working on iOS 14.2.Version: 3.0.1

Good overallA problem with this app is that if you don’t use it for a while then your iPhone can move it back to the cloud - in this case all your keys are deleted. So be sure to open it regularly!.Version: 3.4.0

How to lose all your accounts 101It’s simple! get 2FA on all your accounts using google authenticator then buy a new phone and make sure your old phone is reset and bam! you lost all your 2FA codes and have been completely locked out of all yours accounts with no way to get in! you think google will help resolve this problem and get your accounts back? think again! they are absolutely useless when it comes to getting your accounts back :).Version: 3.1.1

Crash on iOS 14.2The app crashes when I start it. I’m now locked out of a dozen accounts. Luckily, I have backups of all my 2FAs, but this is a serious inconvenience. Here’s a slow clap for Google who apparently lost interest in this app like they seem to do for every project they undertake; the last update was two years ago. I have nobody but myself to blame: I trusted Google for something important..Version: 3.0.1

Crashes all of a suddenI use this for work all the time with Xero. Usually there’s no problems however today, it just crashes and won’t open. That makes it useless right now. Please fix ASAP. Thanks..Version: 3.0.1

After my phone changing I never get the right code for log in my gmail...The code never right after changing my phone....Version: 3.0.0

Zero stars - avoid at all costs1) there is no support 2) it requires you to print out codes and remember where you put them or store as screenshots, about the least secure thing I can think of 3) if you lose those the app becomes a brick 4) if you lose the original device you installed it on, the app becomes a brick Seriously, save yourself heartbreak and never use this. Read the reviews. I can’t get a new passport now because my ID is tied to this stupid app, and there is no way to contact google for help on this, the user is completely abandoned..Version: 3.1.1

Doesn’t work complete waste of time.Even if this did work it would be a bad solution.Version: 3.1.1

Worst appBeware.. if you are an app thinking of using this as your Authenticator, don’t. I got a new phone and cannot access the old Authenticator app. Saved the QR code and apparently I can only use that code once for the registration? Also the help is minimal from google. Cannot get an answer on how to fix this issue and when I try to recover account, this does not work either. I would recommend using any other app if you’re a developer..Version: 3.1.1

No SettingsI’m trying to log into an account of mine but I keep getting “wrong code” google says I need to “time sync” in the Authenticator app & that can be found in the Settings.... THERE ARE NOT SETTINGS FOR THIS APP!! Now I can’t have access to my account which by the way has MY MONEY ON IT that I would like to withdraw!!! Smfh..Version: 3.1.1

No RecoveryWell this app really started to work out at first for a few months but then I lost my phone and I lost my 2FA And now I’ve lost access to an account very precious to me and I don’t even think there’s a way to cross it over to my new phone.Version: 3.3.0

Phone stolen and now lost access to all accountsMy phone was stolen along with the authenticator for all of my accounts. I'm now locked out of my business accounts with no way of getting back in causing me major added stress and loss of money. There mist be a failsafe to retrieve lost account codes. This is ridiculous.Version: 3.3.0

Amateur built appIt's shocking how feature barren this app is.. no account backups, no security features to use the app or app protection. This app is literally for securely accessing accounts and it's terribly designed. I'm disappointed businesses even use Google's authenticator..Version: 3.1.1

Good app, but make sure your accounts are backed upThis app seems to work well, but I had an issue once where everything was duplicated. So I deleted the duplicates then all the codes disappeared! The codes also seem to disappear if you migrate to a new phone..Version: 3.4.0

Useless if you get a new phone or if you lose your phoneIt tells you to store keys but no one really has time for that and you can easily forget where and how you stored the keys in the first place if you lose the device. If you get a new phone every account you use this app to verify will also be locked. This is the worst security app I’ve ever encountered and too complicated. Do not use this if possible..Version: 3.2.0

Lost my profileI had it set up with my Etsy account, now I can’t get in to my Etsy because it lost my account and you can’t seem to get it back..Version: 3.4.0

Would rate 0 stars if I couldI sent away my old phone before discovering there was no easy way to reset the codes again. I’m now permanently locked out of my Nintendo account with no way to get back into it backup codes are unretrievable and then taking money I don’t have out of my account because I can’t log in and stop them..Version: 3.3.0

Can’t Handle IOS 15 UpdateEver since i updated my phone, the app has been completely bugged. It duplicated all my codes and proceeded to delete some on its own as well. I woke up this morning and tried to log back into one of my accounts only to find that all my 2FA codes have completely disappeared. Customer support is non-existent, as well as any help forums. Nothing is available to recover or help you. I need to go through every single account now and recover all of them individually just because the app couldn’t handle an IOS update. Save your time, get some other app..Version: 3.2.0

I’ve moved onNo dark mode, no watch app. No way. I’ve moved on to OTP Auth, which has both of those features and more. More so, it exports data directly to iCloud so even if it set my devices up brand new it all comes back the exact same way..Version: 3.1.1

The app is not launchingFor some reason the app is not launching any more. I tired to restart my iphone but still facing the same issue. Also I don’t want to delete the app and reinstall it to not lose the data in it. I’m in a bad situation now as i cannot login to my accounts. I have iphone 10 with 14.2 software..Version: 3.1.0

Lost All My AccountsHave only used Google Authenticator for 2fa authentication. Well today I go to log into one of my accounts that require 2fa and I open up my Google Authenticator and no accounts listed. Now I can’t access any of my accounts that require 2fa and it’s a pain in the you know what to set up accounts again. Would not recommend this app. If it’s failed once not worth giving it a second chance..Version: 3.1.1

CrashingDoes not work - sigh.Version: 3.1.0

Not goodEtsy not recognising the app code, so it’s useless.Version: 3.4.0

Easy to use, works seamlesslyDon't know where all those 1 star reviews are coming from. If you have difficulties clicking the "enable 2 phase authentication" button on your Google account and scanning a barcode with this app, then perhaps it's not the app that is at fault. It's disappointing to see ignorant people getting frustrated and giving a clearly good app 1 star, as if to say "YEAH!! THAT'LL SHOW GOOGLE!! GRRR!". Just do yourself a favour and uninstall the app and move on. The only thing your review achieves is making you look like you're illiterate..Version: 1.1.4.755

Does not open after updateApp does not open after update now where did I put my scratch codes....Version: 3.1.1

Phone Change/broken old phoneI changed my phone 4 days ago and was not able to export Authenticator from the old phone because it was the last day for the return. Now i can not export that phone even though i. Cleaned everything. And due to this i cant use my accounts..Version: 3.1.1

NopeThis is dumb and does not work.Version: 3.1.1

SECURITYPuzzled as to why Google devs decided Google Auth did not require a form of prior authorization to gain access. iOS devices are locked with a passcode/biometrics. However, a temporarily unlocked device still leaves the RSA tokencodes out in the open. I cannot use Google Auth until this is implemented. Please remember, redundancy is key to security. Anything worth securing with RSA keys should be concerned about protecting those codes as well. Thanks!.Version: 3.1.1

Can’t get into any accountsThanks for locking me out of literally everything because your codes are not working..Version: 3.1.1

Fix this !!!!App doesn’t open with the new iOS version.....Version: 3.1.0

Crashing on iOS 14.2Lost access to multiple services due to this crashing on iOS 14.2. It’s expected to have apps at least working from a company like Google.Version: 3.0.1

Multiple sectionsMakes it hard to navigate, maybe a colour or a tag could be added.Version: 3.4.0

Would give 0 stars if I couldSame as the other reviews, got a new phone because my old one broke. Downloaded authenticator again and have to create a new account with no access to any of the back up codes. Now can’t login to Facebook, discord, banking apps etc. To make it worse Facebook/Discord say the only way to deal with it is to delete my accounts..Version: 3.3.0

Don’t, just don’tDeletes all your accounts just because. Locked out of so many services. What pain Google Authenticator. Never again.Version: 3.1.1

App crashesLocked out of my accounts because of this bug.Version: 3.1.0

Awful, just awfulI lost my old phone with my google auth on it. I figured since I still have the gmail address I should be fine for setting it back up, but even with my email address I can’t recover codes for two very important accounts of mine. So 1, it’s a risky 2FA, and 2, you’ll lose your account codes and have no way of accessing them because google apparently doesn’t know that phones break..Version: 3.1.1

WARNING: does NOT include itself in iOS backupsYou'd think that when you back up your phone before you erase it, that would include all your phone's data, including all your auth codes, right? Well unfortunately not. If you're unlucky enough to damage your phone, or if it's stolen, there is NO WAY to recover your codes, leaving you permanently locked out of all sites which use this app. Authy is apparently the gold standard for authenticator apps - use that instead..Version: 3.1.1

The app crashes and now I can’t access my accounts.This is a serious issue and it needs to be resolved. The app crashes when it is loading. Since I have used this app for years now, this makes me realize I cannot longer trust it. This is delaying my work and damaging my business. It needs to be fixed ASAP. Please help..Version: 3.1.1

Be Careful - Lost EverythingI updated my iPhone and iPad to the newest Apple OS 15 and I was in the process of transferring my accounts from Google Authenticator to Apple Keychain. I noticed that all my accounts in Authenticator were duplicated so all the codes were listed twice. I went into edit mode and removed the duplicate accounts, leaving the originals. When re-entering the app on both devices I saw that this had deleted everything and I was left with no access to my accounts…I’m now in the process of trying to recover everything..Version: 3.2.0


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