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DoorDash - Business Manager App Complaints & User Negative Comments 2024
DoorDash - Business Manager app received 61 complaints, negative comments and reviews by users. Have you ever had a bad experience using DoorDash - Business Manager? Can you share your negative thoughts about doordash - business manager?
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DoorDash - Business Manager for Negative User Reviews
✓ Most of the time there’s something went wrongAwful, never had an app like this. Most of the time there’s something wrong and couldn’t open the app. Even though sometimes I successfully opened it, I could only see today and yesterday’s sales, the history sales and other functions NEVER worked, NEVER!!! Not Even Once!.Version: 1.16.0
✓ Worse customer service for merchantsWorse customer service. I would like to request restaurant owners to stay away from DoorDash. DoorDash have stopped our payouts since last month and no one at DoorDash supports is available to resolve issue..Version: 1.13.1
✓ BrokenNew update broke the app, making it completely useless. I can no longer access my orders.Version: 1.16.0
✓ Worst appStopped working since yesterday. Cannot see my orders anymore. When they charge so much in commission it is a basic common sense to provide good service. Worst app !!.Version: 1.16.0
✓ GarbageTotally garbage app.Version: 1.14.0
✓ Menu troubleAfter new update our menu was completely erased and put back in sloppy with wrong items…now I can’t even edit because it won’t let me save… so the menu was perfect before all this now it’s all wrong and unable to be edited… plus our store get constantly deactivated by our merchant experience partner Rebecca fox evil person.. why does doordash workers hate there company?.Version: 1.11.0
✓ Fix your modificationThe app is very slow and it’s not as friendly use. You also need to add a feature where when an item is out of stock it is legit out of stock no need to replace it as a requirement. Also another option have the ability to set when a certain modification should be on from what time it can be added to when you can’t add it anymore.Version: 1.7.0
✓ Cannot see order in the appAfter update the app, we cannot see any order from the app, it is really horrible..Version: 1.15.0
✓ Worst Delivery Service EverIf I could rate the a zero I definitely would!! Since reopening my store I haven't had not one single dasher show up to my place of business to pickup and order. The status goes from "Assigning Dasher" to "Dasher Late" on every single order I received. This has caused me to personally deliver every single one of my orders which I'm not receiving compensation for. Having to close my business, and use my own personal gasoline to deliver these orders is not What I pay Doordash for. This situation has also caused my business to not be eligible for the daily payout program since all of my orders show "Canceled- Paid". I'm highly questioning whether or not I made the right decision choosing to do business with Doordash..Version: 1.1.5
✓ Where this app come fromI was looking for an app on my phone and this app appeared as if I had downloaded it to my phone. I have never downloaded it or had a reason to have it. What a bunch of crap!!.Version: 1.13.1
✓ Won’t workLogged on my laptop to see that you now have an app! FINALLLYYYY! But it won’t load and continues to say “Something went wrong”. Since I haven’t been able to log on I have no real input on the app but if other reviews are correct about not being able to change/add items I would say the app is worthless. Hope they figure it out!.Version: 1.1.1
✓ Blank pageOpens a blank page during busy time and nothing shows up..Version: 1.2.0
✓ You dont get paid for your restaurant!Hi all, doordash has not paid for my restaurant since last year September, like 6 months, I put my personal account first, coz I didn't have my business account yet, after a month I opened business account and tried to update my bank information, but the stuff was too rude , especially AYANNA!!!! She thinks she is a CEO of doordash and never been helpful! Ignored all the documents i sent, and requested more and more information to just update my bank information, i sent her all my id and ean number as well and she didn't help! I didn't expect that experience with doordash, what a shame! I will never use doordash again and I don't suggest to anyone to use the doordash merchant!!!.Version: 1.14.0
✓ Google login stopped workingAs of yesterday I was logged out automatically and I cannot login again using my Google account. I’m locked out..Version: 1.1.4
✓ Please say the app is not compatible with ios14This app is a trash.Version: 1.1.8
✓ Can’t Even LoginTried downloading this and logging in. Got the error message to login with another login, clicked the link to take me back so I can re-enter my login info, and it won’t get me off that error page..Version: 1.16.0
✓ Stopped workingI was excited for this app and it was working well but now it doesn’t work. When I open it, it asks to try again or log out but never opens. Tried uninstalling it and re-downloading it but that didn’t fix it. Bummer..Version: 1.1.1
✓ Can’t Edit MenuMain reason I want the app is so I can edit the menu. It doesn’t have that option. App is kinda pointless. Would love to be able to add pictures to my menu via the app. Adding pictures from your phone would be wayyyy easier than downloading them to a computer then having to mess with the size of the photo..Version: 1.7.0
✓ Buisness ownerSince I log in and nothing happens now I can’t log out.Version: 1.13.1
✓ Prep times are extremely faultyThe auto prep time is usually at 5 minutes. What kind of restaurant can prepare food in five minutes? Adjusting to “Busy” doesn’t help. The button will give a longer time but when you auto confirm it’ll still change to 5 minutes, resulting in early drivers and headaches. There should be an option for merchants to be able to better control their prep times, i’m tired of having to argue with drivers and apologize to customers.Version: 1.11.0
✓ Blank ScreenThere is no content on the app, just opens a blank screen after logging in.Version: 1.5.0
✓ App doesn’t send notifications!!!!Using the app to see when my stores are shutting DoorDash down or when drivers shut it down. Was getting notifications sent to my phone then they just stopped and it doesn’t even give me an option to turn them on. What is the point of this app??? Fix it!!!! Why can’t I get notifications for my stores??? It doesn’t even give me the option.Version: 1.1.8
✓ AverageIt’s an ok app, but it wouldn’t let me do anything.Version: 1.14.0
✓ Worst customer service ever if I could give a 0 stars I wouldI wouldn’t recommend to anyone the level of stress and incompetence that happens with this service for restaurants owners is insanity..Version: 1.12.0
✓ Doesn’t work well on iOS!Poor tech support, the app doesn’t work!.Version: 1.12.0
✓ Horrible appCan’t Launch this app always. Never see useless developer like that..Version: 1.13.1
✓ UpdateUpdate doesn’t do anything but make things more confusing, less helpful, and more time consuming..Version: 1.16.0
✓ DisappointedThis app was hailed as a go-to resource for merchants to manage their businesses on the go. It keeps getting pushed in emails, in the merchant portal, but it is a bad app. This app has challenges and even though merchants are the backbone of DoorDash this app leaves a lot to be desired if you even get it to work. For months I just have a spinning wheel even after multiple tries of uninstalling and reinstalling. I’d imagine if the regular DoorDash app had as many 1 star reviews and complaints about issues as this app they would have been fixed by now..Version: 1.8.0
✓ Worst customer service EVERI just signed up with DoorDash as a merchant and I’ve been trying to get activated for MONTH NOW! I really hope that the higher ups see this and do something about it. This is ridiculous DoorDash. Merchant Portal is the worst platform ever too.Version: 1.13.1
✓ The Merchant Manager Stopped Working!!As of today the app is not working!! It is showing that our store is closed when it is actually open! It is showing no current or historical sales information. However on the tablet it indicates we are open and have fulfilled orders! This needs to be fixed asap as I have no way of monitoring sales and orders when I’m away from the store..Version: 1.13.1
✓ Trash appOpen a blank page in 9 of 10 times. Wait for a long time but come out with nothing. Totally trash!.Version: 1.2.0
✓ Come on DoorDashI don’t ever leave reviews to be honest. And was super excited to finally see there was a merchant app, but you guys charge us an arm and a leg, I’m sure you have enough money to properly program your merchant app, to have access to be able to make changes to our menu items, add menu items, 86 menu items, you guys are great with apps and set the standard for what delivery partners should strive to be. We’re happy to pay the high delivery fees since that’s what it takes to get to that demographic, but would like to have easier ways to control our business. The website is very frustrating to use on iPhone, also annoying and I don’t always have time to go use my laptop whenever I need to edit my menu. So I thought downloading the app would make it so much easier, but to be honest, as it currently stands, it wasn’t worth the download. I hope you will improve this soon..Version: 1.1.1
✓ Waste of timeCustomer service doesn’t speak English. The app doesn’t alarm if there’s an order if any other app is open so you don’t know when you have an order and this whole company does nothing but cause stress.Version: 1.14.0
✓ App opens to a white screen - doesn’t loadThis might have happened after latest IOS update. We can’t access mobile merchant app as white screen persistently stays on, doesn’t download the interface. Also desktop version has issues. One location on desktop is switched to mobile version for some reason where you can’t upload new photos of products. When you switch to another location it works like a charm. Inconsistent and doesn’t make any sense..Version: 1.5.0
✓ Can edit menuI can’t edit the menu online because the page doesn’t let me scroll down low enough to hit “save changes” what’s the point of the app then? Good only if you need a quick way to turn off pickups for a certain store for the day..Version: 1.1.8
✓ App just loads and dosnt stopThe app is horrible and dosnt even let me Log in. It just keeps loading and dosnt stop..Version: 1.13.1
✓ Doordash does not provide support for this app.They officially claim the app is not supported on Apple device. Why do you have it in Apple store???.Version: 1.13.1
✓ No good enoughIt doesn’t have iPad features like wide screen..Version: 1.7.0
✓ Can not log outCan’t log out in app. Shop owner changed but can not use this app..Version: 1.13.1
✓ Stopped working“This login doesn't have access to the business manager app, click here to login with a different account to access the business manager app”.Version: 1.13.1
✓ Doordash has the worst systemRepeatedly had issues with them. Dashers coming in way too early, store hours changing without my authorization and they can’t help with simple requests. So many times where I had stationary dashers and the system not registering and not switching to a new dasher. Had many times where dashers have come after store hours. 30% comission and all for what. Uber eats offers better rates and have had less issues all around..Version: 1.8.0
✓ The new update is terribleGo back to previous version. No need to have “active” and “scheduled” in separate tabs. It was fine the way it was. This is an absolute downgrade.Version: 1.16.0
✓ Strongly not recommended! A waste of even one star!Doordash seems to completely disregard the perspective of restaurant owners. However, that doesn't necessarily mean it's beneficial for the customers either. Customer service representatives at the call center appear to be working remotely, with children's voices audible and TVs playing in the background. It's very disruptive during conversations and causes significant discomfort!!!!.Version: 1.11.0
✓ Can’t open the appThis is a very bad app I can’t open it in my phone it keeps loading and loading but doesn’t open and I can’t watch the activity in my restaurant, I contacted DoorDash support but with no response from them.Version: 1.16.0
✓ TrashHow can a company this big have such a terrible merchant app? There is no excuse for this app being this bad.Version: 1.14.0
✓ App not workingI delete my app and reinstalled it still doesn’t work. It is not loading up. Please fix this.Version: 1.8.0
✓ MERCHANT PLS READ!!!What’s the point of the app if you can’t edit your menu from it?? you can edit your menu from going online through google but not through the app… the app is pointless if you can’t edit your menu. app should be updated to where you could edit your menu..Version: 1.1.8
✓ Menu editing troubleNow I need to open each of the modifiers to add one new item, instead adding all modifiers to the new item. This is way too troublesome and harder. No idea why the app developers made it this way, maybe they hate their company? Also, I need to add the new item to the same modifier a few times to make sure the item has that modifier. Sometimes it won’t show on the item even though I already added the modifier. What’s wrong with you DoorDash?.Version: 1.7.0
✓ UnreliableProbably only works when not needed. Maybe they should hire fewer pesky sales people and hire more developers to provide a good product to their merchants. I’d value an app that works over the several calls a week to ‘help’ me with marketing..Version: 1.14.0
✓ Issue with manager appPlease hire someone intelligent to patch backend database point to same database which online portal do . I can able to login to portal online but not from this app Confusing.Version: 1.8.0
✓ Updating store hours is near impossibleVery frustrated with getting a phone call from DoorDash advising that my tablet isn’t turned on BECAUSE I can’t freaking update the store hours on the app! Being in a mobile food truck working off of a hotspot does not allow the luxury of using a laptop. Would be really nice if this app actually allowed us to update our store hours thru the app itself. And if the tablet isn’t turned on, then how about we don’t receive a phone call and the system shows us as closed..Version: 1.7.0
✓ Worst Company for businessesDoorDash is high commision based yet they don’t have right setup to support businesses. No control on customers refunds in-spite of write order. Upon such refunds DoorDash still takes the commission on full price. 14 days limit to manually stay in their app/online to lope a track if customer asked for refund is so annoying. They are secretly charging a lot from business without having a mechanism to update to look into the refunds requests. And the they boast about policies in place and can’t help businesses to dispute such refunds. Their app and whole company is very screwed to steal lot of hard earned efforts and money from businesses. Looking forward to have more food delivery apps that are robust and keep businesses happy as well..Version: 1.13.1
✓ Can’t log inTired refresh/ app not working. Please fix this asap.Version: 1.6.1
✓ GarbageThis app is complete garbage doesn’t work 99% of the time and door dash clearly doesn’t monitor or update the app. I’d give it a 0 stars if I could!.Version: 1.12.0
✓ Doesn’t work in IPHONE APPDoesn't work for IPHONE users..Version: 1.12.0
✓ Never workWork for a while, now it can’t even loading..Version: 1.13.1
✓ Doordash and doordash manager crashes a lotWe have been using door dash now for 5 months and have to just had more and more issues. Customers are getting mad and diver drivers are not getting here soon enough, literally 30 minutes after food was prepared. No way to see if they are on the way or not..Version: 1.5.0
✓ Menu Manager IssuesLast Night or Emm.. Today’s midnight I was editing my Menu made several changes on the modifier sections to make “nice and easy read” but I was recently updated many NEW modifier and changes it shows “Unable to Save Changes” I waited 5 minutes and click save, it went through. When I Swipe Down “Refresh” to see my NEW Modifier, the edit of New Modifier went GONE Completely! I tried redo everything again twice and the same one were not SAVED in the “F-word” Menu Manager. I hope in the future the Menu Manager have good improvements because redo everything is quite big work and experiencing bad “Save Changes” that were Say “Saved” but Not Saved.☹️☹️☹️.Version: 1.7.0
✓ White screen only 😡I was using this mobile app to remotely monitor my business activity and it was working fine but lately I just get a white screen when I try to use the app on my IPhone my wife’s galaxy works fine but somehow it doesn’t works for iOS any more 😠 somebody do something to fix it because I used it a lot to monitor the activity and also to request support when there was a problem with a delivery or a dasher..Version: 1.5.0
✓ Poor supportPoor support, no explanation of anything when problems, no support.Version: 1.8.0
✓ Ipad versionNot work on ipad.Version: 1.1.1
🙂 DoorDash - Business Manager Positive Reviews
DoorDash - Business Manager works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact DoorDash - Business Manager.
⛔ DoorDash - Business Manager Problems
