Acima Leasing Negative Reviews

Acima Leasing App Complaints & User Negative Comments 2024

Acima Leasing app received 31 complaints, negative comments and reviews by users. Have you ever had a bad experience using Acima Leasing? Can you share your negative thoughts about acima leasing?

Acima Leasing for Negative User Reviews

✓ Great company with App that needs fixing asapGreat company got approved and what not, i wont lie i started to wonder if this was a scam since i paided my initial payment and then boom app crashes and nothing, no item & out the initial payment that came out of my card. Took me two days finally to reach someone successfully in the in app department sicne the phone lines were 1 hr to 1 hr- 2hr wait times to ralk to someone and then it would hang up on it own. Finally got it resolved got my item but app needs to be looked at it. If it wasn't for the app acting a fool i would of gave you 5 stars..Eddie23001Version: 1.2.2

✓ Terrible Customer ServiceI’m not sure what the secret is to getting in touch with this company. I’m trying to update the phone number on my account so that I can verify my account at the time of purchase. You cannot update your phone number online or on the app. I have sat for hours on different chats getting “transferred” only to have no one pick up the chat. I have sat on hold on the phone for hours after being told my wait time was 15 minutes. I even tried using the Spanish line to no avail. The only response I have received is “a different department is handling your account” and then they transfer me and no one ever picks back up. If you are able, I would use a different leasing company..AmeliaLinJVersion: 1.5.4

✓ Unprofessional!!!!!Just started using them for a recent lease, I had to call customer service which was a nightmare, they have to read from a script then some of them don’t understand English when it’s time for the customer to respond and then some of them are very argumentative with the customer I’m not pleased with this that’s unacceptable this will probably be my first and last time , they have a good concept to help people purchase items but it’s just poor customer service. Not to mention I was handed off to about three people when I called instead of making the customer feel comfortable and just say how can we make this better they sit there and go back and forth word for word and it just never ends . I work very hard for my income and people don’t want to be talked to any kind of way when they spending money at your business what you put out to the universe is going to come back faster than you think like these bad reviews that you are getting bad reviews and word of mouth is what’s going to ruin you..Victoria's Secret fanVersion: 2.6

✓ Don’t lease with them unless …Do NOT lease with them unless you absolutely need that item. Emergency only. And if you’re able to pay that item off within 60 days. Yes they give you 90 days BUT even if you decide pay off early, they tack on a ridiculous amount of interest. So if you decide to pay the item off after 90 days, you’d pay what ever is still owed plus 45 percent interest of REMAINING payments owed. Do NOT use this company unless you need to..Fb6_carlosVersion: 1.6.5

✓ Save up your moneyDon’t believe the paid bot responses… no matter who you end up having a lease for through Acima the predatory lending rates are astronomical… I totally understand that some folks might prefer a two year lease to buy but even paying off the lease inside 90-Days has an astronomical amount of interest where you’re paying pretty much double the regular retail price just for paying off inside 90-days… you’re better off saving up your money. The company literally doesn’t care about you and even when you make a payment on-time they’ll still take the regularly scheduled payment until your lease is done or bought out and those kinda double charges are crazy….HahmicydalVersion: 1.2.1

✓ Bad customer service!They constantly take the payment out on the wrong payday I get paid every two weeks it started out OK and then I added another item to my financing and then they started taking it out instead of every two weeks on my payday every week for one and then the next week for the other which caused me to have overdraft fees at my bank because it was on a day that was not my payday and then acima also charges me $25 late fee because the bank returns it so I get hit twice this has happened three times now they refuse to fix it and say they can't do anything about the late charges that wasn't my fault to begin with! once these items are paid off I will never use this company or recommend it ever again!.$.cwVersion: 2.1

✓ One star cuz I cannot give it zeroI signed the lease agreement without them telling me that I was gonna get charged more than what I was approved for. After I contacted support they told me that I was gonna loose money anyways if I sued them and that I couldn’t get the money back because I signed the lease agreement. Also when I asked if he could get a copy of the lease agreement I was told I was gonna get one on Wednesday which was 6 days after I contacted them, they clearly needed time to move numbers and words around!!! DO NOT GET ANYTHING FROM THEM, ITS A WHOLE SCAAMMM!.WilliamrafelVersion: 2.7

✓ Awful awful awful!Went and applied and to my surprise, got approved for $1400. I downloaded the app and from the get go it is awful. Constantly glitchy and slow to load every single page. Like, you maybe have a 2% chance to get through to a page. Went on the PC to checkout there. I get to the final step for payment and I can’t enter my debit card number. Tried to reach out through chat but was met with some of the most terrible CSR I’ve ever seen. No acknowledgement, just told me to call a number after waiting. No attempt to help me. Good thing I didn’t give them my money. They sure as heck don’t deserve business.CtpitcherVersion: 1.2.2

✓ This is truly ridiculousThe company needs to either bring back lease pay cards. Or the one time payment card is good for 24 hours. I wasFumbling trying to write down the card number. Because the copy and paste wasn’t working. It was only utilizing three numbers or phone numbers. I already tried to purchase items earlier this week. which didn’t work out right because the time was up to soon. I noticed that I put the wrong location for pick up. Would you like me having to go back to correct it. However this killed more than 10 minutes of time. They need to address this. Otherwise Shima is a pretty decent company.Not what i thought 111Version: 1.9.1

✓ TOTAL RIP-OFFRun as FAST as you can it’s a total ripoff. It’s NOT THE SAME AS CASH IN 90 days they charge you for paying it off early. This company trumps up the taxes and fees for furniture that’s not WORTH IT. Best advice I can give you is CASH OUT IF POSSIBLE. IF NOT GO ANOTHER ROUTE YOU’LL SAVE SO MUCH MORE MONEY. IF YOU’RE TRYING TO BUILD OR REBUILD CREDIT THIS IS A WASTE THEY DON’T REPORT TO THE CREDIT CARD COMPANIES EITHER. IF YOU CALL CUSTOMER SERVICE THEY’LL JUST LIE OR SAY WHATEVER TO GET YOU OFF THE PHONE. SAVE YOUR ENERGY AND JUST FOND SOMEONE THAT’S NOT GOING TO DECEIVE YOU INTO PURCHASING FROM THEM. THE PRICE IN THE STORE IS NOT WHAT YOU’LL PAY IN THE END AND THEY WON’T TELL YOU THAT. THE TRICKERY!!! Never will I use or will I recommend.Crystyle81Version: 1.5.5

✓ TERRIBLE MONEY HUNGRY DEMONS!!!!They deleted my review because they don’t want you all to know the truth. This company is a complete scam if you have the chance to run I would suggest you RUN AS FAST AS YOU CAN!! I bought furniture for $2000 with tax, and asked to be signed up for 90 day payout. After calling several times I thought I was set up to pay off my furniture but coming to find out they never signed me up for it and added $3000 (yes, $3000!!!!) of fees for not paying it off in 90 days. Then I try to return and they tell me that I have to drop of the furniture MYSELF (I ordered a couch and bedroom set with a huge chest) and still pay them $600 just to close the lease. Awful, horrible, money hungry. I really regret ever leasing with them it’s been a nightmare to say the least..SbonassiVersion: 1.6

✓ Loan sharks by any other nameIf you agree from a merchant to pay for something with Acima, as I did for a pair of glasses, make sure you set up the "early payment agreement" with Acima so that you are paying a sensible and tax / interest free installment which is probably what you are intending. I was sure to do this right away once reading that these people otherwise were expecting me to pay over $1,000 for q $500 pair of glasses, which is 100% interest, something that is literally illegal through any loan or credit provider that pulls your credit information. Skeezy company that prays on poverty and bad credit. The world is full of them. I have paid off my installment without giving them an extra red cent and feel like I need to take a shower now. Screw these vultures and any merchant that partners with them, to be honest. It's unethical..AdmiralTubbingtonVersion: 1.6.1

✓ Not worth itSo I decide to buy a last min gift for my husband, for a very special occasion And the total cost was 850$. Its was my second time using acima the first time i paid in full my purchase with the 3 months “early purchase” thing that they have. So according to them when you use them for a second time you get like a 25% off of whatever you purchase but THATS NOT TRUE. From the 850$ i was down to 335$ and i was late for 1 day to do my “early purchase” again and can you believe these ppl told me that i had to pay them 100$ more😒😳 i was really upset cause they tell you that you can have 7 more days extra and thats not true. I end up paying 435$ which its makes no sense cause they were charging me every 2 weeks. So next time I rather to wait and NOT USE ACIMA they really charge alot of taxes for no reason. So if you think about it you can end up paying more in interest than what your item costs..CLAUDIAp18Version: 1.6.1

✓ Previous 5 star ratings are a jokeOne time cards do not work after after initiating your lease. When you contact customer service they are helpful but are clueless as to what is going on with the app themselves. Was told glitches would be resolved by many dates according to their IT area and nothing had been fixed. My suggestion: get rid of your entire IT area and get folks who know what they are doing and delete all of these fake 5 star ratings..AvatjVersion: 1.1.5

✓ Credit scam that preys on the poor be very carefulIf you’re certain you will have the money in 90 days then by all means this is a great credit options. But if you fall into a hardship and can not meet that your item price will double or triple. Leaving you stuck with what is basically now an expensive rental item. You’re only options being cutting your losses and being out of whatever you have put in. Or just stick the lease out and end up paying double or triple an items value.RustyshakatlaVersion: 1.6.1

✓ DO NOT PURCHASE from this conpanyI do NOT reccommend this company be used for any type of leasing. It is a rip off - I purchased 9 items with a total of $1300 in purchases and returned 3 items, which Acima asked me to contact the purchase company to claim my refund bc they did not receive the refund order from. It took a month to resolve. It was finally taken off and I had paid $600 of the $862 owed. The 90-day lease term ended and now the balance remains $1,000. Ummm....Someone isnt doing thier math correctly. Worst company!!! Do NOT use this company!!!.Sunbeam000Version: 1.5.5

✓ App doesent workSo the app logged me in fine one day had all my lease history and everything seemed fine. Started a new lease yesterday and logged into the app and it will not let me log in saying I don’t have an Acima account and my login doesent exist. It doesent recognize my phone number and refuses to let me log in to the point of basically wanting me to create a new account. Now I’m unsure how to pay for my lease Edit: Not sure what changed but app seems to be working fine now.SkeletonMan180Version: 1.3.1

✓ Zero stars if I could.Unbelievable. If I could zero star this company I would. Absolute trash and you WILL pay ATLEAST double the price on the merchandise. You are 100% better off purchasing in full through original sellers or even leasing anywhere else. Ps5? Ended up paying close to 2k in payments. iPhone 13? OVER 2k in payments. I am swamped with life so I wasn’t even checking until I did all my calculations and could believe how I let all this pass. please do NOT purchase or lease in this place. All your money literally goes into the trash. Absolutely disappointed. And they “don’t charge interest” them where is all this extra money from? Going to? Ask. Ask questions if you have a lease with them and you’ll be surprised at the responses. Yes, they are professional, BUT their responses don’t make sense and all their fees and literally just come ups. I cannot believe this. I am so stunned and dumbfounded I’m writing this review at almost 4am. Running people out of their money and filling with unbelievable fees. I could never recommend or even look this way at this company again..Melissa KhayeVersion: 1.6.6

✓ My Balance is incorrectI have called multiple times and have explain my issues about the app not being updated to my correct pricing it’s been a 2 months now. I am only paying the amount the my bill /receipt says I have to pay nothing more once I pay what I owe that’s is it Acima will have to figure out what they going to do about the extra $200 they want me to pay (It’s ridiculous that’s customer has to go through this problem that shouldn’t be a problem at all it’s a quick fixed simple ish Acima is the worst to business with Progressive leasing is A1 💯.KingjylesVersion: 1.6.1

✓ Highly NOT RECOMMENDEDIf I could I’d give NO STARS!!! They charged my account 2 days in advance because it was linked to my bank account so I requested 3 separate times to have it changed to my Debit card so the money came out on the actual scheduled date and each time given a very difficult time even after giving my consent over the phone 3x continued to charge my account and not my card then customer service was very hard to speak with and even nasty at times even after I spoke with a supervisor highly NOT recommended do yourself a favor and just pay straight out or go with SNAP or Progressive leasing.Cjp999Version: 1.9.1

✓ Can’t Complete Lease ApplicationI’ve tried 5 times to apply for a lease and it gets all the way to the payment screen…. And then it hangs. The bad part is, you have to wait 30 mins to chat with someone for them to tell you they reset it on their end. And then it happens again. All the last agent told me was to “wait and apply again”. This app used to be good. I will need to start looking for other companies as this is very frustrating..Spain5702Version: 2.6.1

✓ Terrible customer serviceIf I could give a 0 star I would. I submitted an application days ago, but it required identification documents. So I emailed them in as asked. Nothing, no response. I chat with someone on the website, then they cancel my application and make me submit a new one. I submitted my documents AGAIN. Nothing. I go to chat with someone again, and they referred me to a department that was closed. I chat with someone just now, and they ended the chat on me saying I wasn’t responding when I was. No help, no one knows what they’re doing. I’ve called in but no one ever answers. If any of you need any help with support good luck, it’s a joke because if you do happen to get in touch with someone, they won’t know what to do..Kalin WynneVersion: 2.7

✓ App is working for all these 5 Star Ratings?Haven’t had a good experience and all these 5 Star ratings make it look kinda shady. Got approved for an amount. Paid first initial payment but haven’t gotten any info in return so I can checkout my items at the online store of my choice. None of the Reps are trained for this new app and all I get is that the techs know what going on and are trying to fix it. It’s been 2 weeks since I signed the lease agreement and paid the first payment. And all I get it it should be fixed this date then this date... even the reps said it’s been a nightmare with the app and with no training on what to do… they even added why would they offer such a thing if they knew it had critical issues..Andrew-CAVersion: 1.1.5

✓ Highly Irritated and DisappointedI wish I had read the reviews first before ever leasing with them. I originally was approved for $5,000. I purchased a sofa/loveseat for $2,700. After a month Acima reported to the credit bureau that I leased the full approval amount for the $5,000 I was originally approved for. Why not just report for the amount I leased oh that’s right it’s because they charge you 100% interest for the product you’re leasing. So I have to pay over $5,000 for a $2,700 product!!! That’s ridiculous!! Absolutely not worth leasing from this company, please be aware you will pay double for any item that you lease with them..Ajg815Version: 1.7.1

✓ Thought about sending my item back .When I first signed to get my item I was so not aware of all the extra fees that come out . They gave me the finial price I would be paying every two weeks in the store , but upon checking out my bank statements I’m actually paying more . I thought about just paying the item completely off but when I looked at the pay out amount it almost doubles in interest . I wouldn’t recommend this leasing company unless you are ok with paying all the extra “taxes” they have to offer. Not to mention, waiting to pay all your payments on time will result in you almost tripling in price. Think before you bye..KaylahkVersion: 1.5.2

✓ ScamThis app is a total waste of time, After spending so much work and giving them my personal data, they decided to give me some points to be able to buy a Mobile, and after spending several hours deciding which would be the most appropriate, when I go to make the payment they tell me that I am not approved... I write to support AND THE ONLY THING THEY SAY IS TO CALL AND GIVE YOUR DATA AGAIN… in short, a total waste of time. and you cannot delete your account, they will keep your personal data saved.N3R093Version: 1.9.1

✓ Very upset and confusedI recently was approved for up to $4,000 but didn’t realize the place was so far and I couldn’t order online. I decided to apply for a place that was closer and was denied for some unknown reason after just being approved the day prior! I contacted them and not only do they not care they told me I could only use up to $2500 at the original store now. This is such bull crap I just don’t know what else to say. I would definitely not try working with this company..Lisha290Version: 2.0

✓ Well paying Customer since 2018 Blocked and rude customer serviceI have successfully completed 6 different leases totaling over $7k with you guys all paid within the 90 day period and now am told “we are unable to approve you for shopping power at this time”. It has said this for over a year now. I was told to contact you guys and when I do I get rude customer service that says they can’t tell me anything. You have successfully blocked a well paying customer from using your service..MrlawnsmithVersion: 2.1

✓ Predatory lenderDo not take a loan out with Acima, their extra fees and taxes are insane, and are about 25% of the transaction, and if you were affected by the pandemic or lost your job, they’re not willing to work with you, even if you’re able to do the early buy out option you’ll still pay about 30 % more than what the item is worth, the more you put down, the higher they charge you, probably one of the worst Loans I’ve ever taken out. I was $300 away from my early buy out option and got COVID, miss my date and they wouldn’t work with me at all, you’ll pretty much pay for the item twice or even three times..Jaysully500Version: 1.6.1

✓ Poor customer service charge you but don’t communicate about orderThey act as if I’m inconveniencing them app having technical issues placed an order weeks ago and haven’t heard a thing contacted them just to find out that it’s some issues with the virtual card (NOT MY PROBLEM) and the order supposedly never went through but they charged my account for the first payment in my final price I paid for delivery and installation agent told me I have to pick it up!!🧐 what and every time I talk to anyone im getting the run around or transferring to different departments wish I could give no stars.HuneyBunnzVersion: 1.2.1

✓ Horrible customer serviceI should have went with my gut when my husband signed up. We had the $ that day we purchased something. Anyway, they rush to sign you up, don’t explain much. The girl signing him up told him he didn’t have to read the contract just put next etc and sign. Then gives attitude when I take the time to read the fine print. They make it sound like every other week payments come out totally easy. Wrong! The 3m payments don’t equal the amount you will pay. They have it setup for a year so you pay double plus fees. Be smart and aware . Then when I tried paying online , it magically crashes before payment due. Trying to get the number to talk is a nightmare. Went down to the store, nobody has your info and can’t pay in store. You call, wait a long time, transfer 3x and get attitude because you pay early. Hoping that these people really gave us credit for paying off early. Ridiculous!!!.Ashley’s furnitureVersion: 2.7

Acima Leasing works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Acima Leasing.