UPS Mobile Delivery Negative Reviews

UPS Mobile Delivery App Complaints & User Negative Comments 2024

UPS Mobile Delivery app received 47 complaints, negative comments and reviews by users. Have you ever had a bad experience using UPS Mobile Delivery? Can you share your negative thoughts about ups mobile delivery?

UPS Mobile Delivery for Negative User Reviews

✓ Needs updates for IOSThe app does work… barely. IOS definitely has a ton of issues though. The biggest issues I had were that the start navigation would often pull up the wrong address and it I weren’t paying attention, I’d go to the wrong place. The other massive problem was with punching out. I’d have to try 3-4 times some days for it to go through. Overall it really seems like it’s optimized for Android but it would be nice to see all of the issues fixed for next peak..Dr rottinVersion: 5.72.8

✓ Absolute worstThis App constantly freezes the scanner hardly ever works, to build a manifest you have to manually input..smh.Wallflower1959Version: 5.25.11

✓ InefficientJust started as Seasonal PVD-the App consistently freezes/crashes @ key moments of the work load; ie.; when obtaining signature or scanning…after completing a delivery & moving to next stop - navigation will take you back to previous stop instead of the current next stop…the app’s consistent stalls/crashes/freezes is antithetical to an efficient work program - UPS needs to find a better option.NitesVersion: 5.49.7

✓ Made my work sooooooo much harder!!!!WORST EXPERIENCE I HAVE EVER, EVER HAD WITH AN APP!!!!!!.JrjmomVersion: 5.25.11

✓ Glitchy - have to constantly resetSometimes I have to tap multiple times on a delivery stop to get it to open up. If I accidentally tap the wrong delivery stop and want to go back to the whole manifest list, I can’t even though there is an arrow at the top left that indicates I should be able to go back. That results in me having to reset the app. Sometimes while scrolling up or down the manifest, it freezes up, and I have to reset it. The GPS will direct you to a different number address than what is listed for the delivery and often times on the other side of the street. Usually causes me to overshoot my destinations by 2 to 3 houses. Please fix this. All of these things together reduces the number of deliveries I can accomplish in an hour..E! MVersion: 5.25.9

✓ Horrible AppThe app constantly crashes and signs me out, among countless other problems. It’s all but hopeless when delivering in areas without cell reception. Most days about thirty minutes after losing reception, the app signs me out and I have to drive back to coverage to get signed in, often numerous times a day. I spend at least two hours each day dealing with issues related to this app. The only saving grace is that I am paid by the hour - UPS is burning money due to their incompetence..TheRealGeorgeBushVersion: 5.25.9

✓ FIX THIS APP GEEZIt’s not good at all might as use the phone they give us then having to do it on your own iPhone dam...Nik3boiiVersion: 5.25.11

✓ Very poor appApp is extremely slow. Haptics are very poor and must long press any item to have a chance that it "might" come up. Navigation at times pulls up wrong addresses. It is not very seamless between screens. Nice icons on the individual stops, but clicking on them, or anything on the individual stop tab, may/may not load anything. Scanner has difficulty picking up barcodes, often have to retry multiple times. Punch Out is extremely painful, often not working. When the best advice management can give you is, "Yeah, you might have to do that several times, or reboot." - that's not good app design. Love the company, hate the app. UPS (and it's workers) deserve something much, MUCH better. Using iPhone 12 Pro Max iOS 15.0.2 App version: 5.25.9.0.Galz34Version: 5.25.9

✓ Bad getting worseScanning is glitchy, crashes app. For being a “new” app they apparently forgot to work out the bugs first. Also drains the battery like crazy. Just use the phone they offer.DasMintVersion: 5.25.11

✓ App crashes if notes are attached to packageThree things - 1. The app freezes if notes are attached to package - i.e., “Rts if package is damaged or retapped”, “Signature Required”, “Requested release location. 2. Voiding stops - there should be a way to void a stop if it is sheeted incorrectly. 3. Employees can not enter their time correctly- causing multiple timecard corrections..Muck wilmingtonVersion: 5.25.9

✓ AwfulIt seems like UPS doesn’t want to improve the app. The scanner really stinks..AamorriVersion: 5.49.7

✓ Fix the bugNeed to fix the bug that crashes the app won’t won’t let you deliver when pkg noted exist like the RTS if re-wrapped or no left at or indirect..GTR PorscheVersion: 5.25.9

✓ Will not openApp will just not open on iOS 14 or even iOS 15 for me. It opens and immediately crashes..Wkowjwjdjfj174837Version: 5.25.7

✓ Android vs iPhoneWish the scanning function would work. Works great on an android which is really tough to say. Guess that’s why the app works better for them, cuz UPS issues android’s to there helpers until they run out. UPS wants you to use your own phone due to the limited quantity, but you really can’t when the app developers only focus on androids and don’t pay attention to the issues on the iPhone. Guess I’ll have to continue to use the android issued phone they provide for us! It’s faster and you are able to do the basic functions as simple as scanning a package with the camera. You can’t build a manifest unless you type the whole tracking number in manually. Hard to do when you try and help a fellow driver out if it’s not part of your daily manifest..-ACP-Version: 5.72.8

✓ App not working when notes like customer slow answerPlease fix this bug Whenever we noticed any remark or notes for delivery and we couldn’t see complete stop see Just blank blue button Please address this problem.NagoorTamilVersion: 5.25.9

✓ BetterNeed to fix the issue with the notes and gps..Fred ShwartzVersion: 5.25.7

✓ Names pleasePlease add details like names and businesses.HjqkwndoeneVersion: 5.29.1

✓ Can’t open appI have an iPhone 7 plus and the app crashes instantly. I was on the previous iOS 13.5 but after I saw that the app was crashing I updated to iOS 15.1 and even still it crashed. I can’t even get to the login page without the app crashing. Please fix this..TonyAtiphoneVersion: 5.25.7

✓ Does not scan to build a manifestThis is the third season that I have used this app. The app on an iPhone 15 will not scan packages to build a manifest in the app. I used an iPhone 13 for the previous 2 seasons and never experienced this problem. The iPhone 15 however will scan info notices in the app without a problem. Please correct..Seasonal Support DriverVersion: 5.72.8

✓ Punch Out IssueDoes not reflect punch out in ODSE since most recent update..Jason92779Version: 5.46.9

✓ Decent but needs workRequires multiple taps on a stop for it to open to where I can click navigate. Sometimes clicking navigate is pulling wrong API and directs to a different address on same street or a different street altogether. Also, any packages with a note cannot be marked as stop complete as you can not proceed any further after closing the note on IOS 15.1.LbwcdecemberVersion: 5.25.9

✓ Not working for meI tried several times to sign in and it says my information in not in the ups system. But I can sign into my regular UPS app no problem..FukfacesquatinVersion: 5.25.11

✓ Opens and crashesEver since I downloaded the iPhone update, the app will open and crash right away..YacquiiiVersion: 5.25.7

✓ Horrible AppLet’s go through a regular workday: 1. Sign In: Usually works, typically slow. Twice now I have signed in and it has changed the entered SLIC, throwing payroll off. I’m also told that this doesn’t allow you to build a manifest. The fields on the sign on screen need to be slightly bigger for easy viewing and, it would be good to have the app save the info so it doesn’t need to be entered everyday, speeding up the process. 2. Building a Manifest: Roll of the dice, sometimes it starts building the list by package number and actually builds a full manifest with all required info, but mostly not. When I hit submit, I always wonder what I will get, if anything. When that doesn’t work, then I get to start scanning all over again, entering each address by hand instead of the system pulling it up. Some days, that only creates a placeholder with no information visible. Other days, it’s time for pen and paper. 3. On the Road: Sometimes I have info (a real manifest), other times I try to determine via personal knowledge and GPS searches, where the nearest (most efficient) deliveries are. But, many times I just end up going back and forth trying to figure it out. Then, sign in time again… will I get the manifest back? Will I get just the package placeholders with no info, will I get placeholders that tell me the addresses are now 6000 additional miles away, or will I get to scan and manually enter each package again at each stop? I have used the supplied phones and my personal phone, it doesn’t matter… Very frustrating when you are trying to do your best to meet the mission goals..DabearinlaVersion: 5.25.11

✓ Horrible 🤯Won’t even connect my acct or open up please update and have some type of tech support the phones ups provides are trash I would rather use mine.Squidlife92Version: 5.25.7

✓ Needs workDoesn’t let you confirm delivery when package has notes attached like rts or no indirect.Fifth hoVersion: 5.25.9

✓ Needs ability to zoom in on current locationThe map function desperately needs the functionality to zoom in on current location. The android version has this..SfbayrealtorVersion: 5.25.9

✓ Won’t scanThe app won’t scan packages on with the new iPhone 14 pro max. Having to manually key in tracking numbers to build manifest please fix asap.JpiergaVersion: 5.48.9

✓ Iphone version crashesWhen you press “Log In” the app crashes on iPhone. Works well on Android. For the moment, this app does not work on Apple devices as of 5/19..Optimus PunkVersion: 5.62.6

✓ MdaApp needs a little work. For example when you go to clock out it doesn’t let me enter time or miles..Webber347Version: 5.24.6

✓ Better, But Still BuggyThank you for fixing the recent bugs in the app like the crashes and freezes. There are still problems, however. The screen is not very responsive to touches. I have to press stuff sometimes 5 or more times for it to register. The navigation takes me to the wrong addresses nearly every time. Please allow us to set the default navigation app (i.e. Google Maps) instead of Apple Maps. And, the order of my itinerary is almost always messed up. I get streets from my 8000's mixed with my 2000's. It makes the overall delivery process slower. Thank you for fixing the bugs, and I hope these get resolved before peak ends..HarvanchikVersion: 5.25.11

✓ Scanner on iPhoneAlmost perfect. However, my major complaint is that I'm never able to creat manifests with the scanner because it simply DOESN’T WORK. I have to go to the camera on my phone and scan the shipping tracking, copy, then paste it into the app making me take a little longer creating manifests. I wish the scanner on the app worked better reading the shipping label. Once this works, I’ll be giving 5 stars..Trill_hgVersion: 5.72.8

✓ Doesn’t workI’d give zero stars if I could, I am new working at ups as a seasonal person vehicle driver. Since I have started this app has never worked or let me log in on my iPhone, so I’ve been stuck using the work phones that they give us, which are VERY unreliable. FIX THIS APP FOR IOS as it would make my job so much easier. THANKS.DiddleyumpkinsVersion: 5.25.9

✓ HorribleI have an iPhone 15 pro and this app uses the lens that’s on the right (not top) and will not focus to scan. Haven’t been able to work as an SSD because of this issue. Please fix ASAP!.Pamr4Version: 5.72.8

✓ I’d give 0 stars if I could.The devs really dropped the ball on this app. First off navigation is terrible it never loads the correct addresses to apple or google maps so I have to manually go in and change them which kills time that I could be spending on deliveries. If there is a note for a package it will not let me complete the stop. The app freezes and I have to relogin. I had to hop on a google phone to clear the delivery. Also once I tap the packages I delivered it takes almost 30 seconds to clear so I can complete stop button. Seriously look at the Amazon flex app it is a well oiled machine and very efficient compared to this. Did kindergartners code this app seriously! UPS spend some money on some decent developers and you will have faster and more effective deliveries from your personal drivers. I have spoken..PkerkidVersion: 5.25.9

✓ DefaultsGlad to be using this app on my own device, but I really would like to see a setting for selecting my preferred defaults; namely, being able to default to Google maps instead of Apple maps. Also, to select "driving" as my preferred method of directions instead of "walking" which it currently almost always seems to default to..CAGALUNVersion: 5.72.6

✓ Unusable appUps seems to be a good company but this is genuinely the worst app I have ever used. It won’t even open for a second. Please someone fix this so I can do my job..Warhol66Version: 5.25.7

✓ Not workingI’m a PVD and it doesn’t work at all. Is it an app issue or is it something else?.ElChinoxVersion: 5.25.9

✓ Worst app I have ever used!If your job relies on you using this app you might as well look for another job. Working at ups is 10% delivering packages and 90% dealing with this abomination. They easily lose in the millions of dollars and hundreds of thousands of hours of people’s time. No employee should ever have to deal with a billion dollar company’s laziness and lack of caring at this level..Seth-1337Version: 5.49.7

✓ Downloaded opening picture of truck , that’s all !No login , stuck in cloud now ! So when I delete app and try to reinstall. It gives me , a blurred picture of a ups truck , that’s all !.RayfrediVersion: 5.25.7

✓ Worst then android appIt’s horrible can’t even scan the packages consistently freezing.E.OSORIAVersion: 5.25.11

✓ Better but still needs workSo I have been using this app for a few years. This version is definitely an improvement over the previous. There’s still quite a few bugs, and it randomly freezes. The one thing I wish this app would support is a Bluetooth barcode scanner. It is very hard to build a manifest on the newer iPhones when there is an issue with them picking up the barcode with the camera. I have determined this is due to the macro setting hopefully next year they will have this fixed. Support for a Bluetooth scanner would be amazing!.JC FireflyVersion: 5.72.8

✓ Barely works at allOne of the worst apps I’ve ever had the misfortune of having to use.Mvincent17781Version: 5.25.9

✓ Still has a plethora of issuesThe app is certainly better than previous, but it’s also a worse in others. 1. Manifest sorting is completely broken now. It won’t sort the way I want it sorted. 2. The map view should have a current location button that snaps to, and zooms in on, your current location. I have to always search for my location on the map, which is often hidden behind an overlayed stop point. 3. I have to tap a stop 5 times to open it. 4. If the app is inactive for 30 minutes, you get completely signed out. Why? 5. Using the app as a helper seems to bog it down as the manifest of the driver is constantly getting updated. App requires a reboot to un-bog it. 6. Multiple stops with the same sort numbers will often times overlap unhelpfully on the map. They should have different colors. 7. Accidentally being able to punch in as a full driver is possible, when it shouldn’t be. UPS’s systems have so much data being logged, that it should have the smarts to know what I should be punching as. At the very least, give a very noticeable confirmation prompt should the UPSer actually be punching in as something they are not. 8. Accidental punch ins can not be easily undone. I punched in as a driver and immediately proceeded to try to punch out. Problem is, the MDA wanted me to fill in some values, that I didn’t know anything about. Remotely punching is not possible either, because, well I don’t know why. I needed my driver to punch me out, so I could punch in correctly. If punching out as a driver needs info, provide the employee with the option to override the punch out lock, and provide a reason why it was overridden. 9. The freaking earpiece sensor is still being used pointlessly. Every time my finger gets close to my earpiece, the screen goes dark. Disable that, or provide users with the option to disable this. 10. Scanning with the MDA interrupts music playback. Absolutely no reason whatsoever that it should be doing that. 11. Punching in on one device does not punch in on another. I’m on the same Microsoft account, these work sessions should sync up on multiple devices. This would serve particularly useful for PVDs..Cyberpower678Version: 5.25.11

✓ Please Fix Notes BugWhenever there is a note attached to the package, I cannot press “Continue”. How can I process the delivery if I get stuck there??.BRWilsVersion: 5.25.9

✓ Doesn’t scan packagesWhen I try to add packages to my manifest it doesn’t scan them. Fix it please.Cpucrash0Version: 5.49.7

✓ RTS Freeze1. Biggest complaint is same as others mentioned. App freezes when the RTS note window opens. Can not confirm delivery. 2. The scan screen is awful. Very hit or miss when trying to scan UPS label. 3. Punch in/punch out window needs work, will not enter current time..UsafsgtVersion: 5.25.9

UPS Mobile Delivery works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact UPS Mobile Delivery.